Procurements: Helpdesk services
>20 archived procurements
Helpdesk services have been procured by organizations such as Sustainable Energy Authority of Ireland, National Transport Authority, and The Office of Government Procurement.
Historically, suppliers within this area have been Evros Technology Group, Abtran, Capita Customer Solutions Limited, Capita Customer Solutions Ltd, eir evo, Fexco, IT Alliance Group, PFH Technology Group, RigneyDolphin Group, and Servisource Recruitment.
- IT services: consulting, software development, Internet and support (>20 new procurements)
- Software programming and consultancy services (>20)
- System and support services (5)
- Helpdesk and support services (1)
- Helpdesk services ⬅️
- Systems support services (1)
Recent procurements of helpdesk services in Ireland
2026-02-10
Provision of resources and services to support the Office of Public Works helpdesk in the delivery function (Office of Public Works (OPW))
This tender covers the provision of maintenance management services for the Office of Public Works helpdesk, including the operation of a central helpdesk and the management of mechanical, electrical, and building fabric maintenance activities. The service includes contractor coordination, planned preventative and reactive maintenance, technical inspections, energy and building management system support, and invoice processing. The contract is resource based, with defined staffing, governance, reporting, … View the procurement »
This tender covers the provision of maintenance management services for the Office of Public Works helpdesk, including the operation of a central helpdesk and the management of mechanical, electrical, and building fabric maintenance activities. The service includes contractor coordination, planned preventative and reactive maintenance, technical inspections, energy and building management system support, and invoice processing. The contract is resource based, with defined staffing, governance, reporting, … View the procurement »
2025-10-10
Single Party Framework Agreement for the Provision of Managed IT Services to Galway and Roscommon Education and... (Galway Roscommon Education and Training Board_92189)
Single Party Framework Agreement for the Provision of Managed IT Services to Galway and Roscommon Education and Training Board To support and maintain the core infrastructure of the organisation, including all server and network systems and devices, and to ensure that the infrastructure remains fully functional, available and relevant. The services being sought as part of this competition is the current requirement, however, during the term of any contract resulting from this competition, … View the procurement »
Single Party Framework Agreement for the Provision of Managed IT Services to Galway and Roscommon Education and Training Board To support and maintain the core infrastructure of the organisation, including all server and network systems and devices, and to ensure that the infrastructure remains fully functional, available and relevant. The services being sought as part of this competition is the current requirement, however, during the term of any contract resulting from this competition, … View the procurement »
2025-08-21
ICT Managed Services Provider(s) - five lots (the Irish Aviation Authority)
ICT Managed Services Provider(s) - five lots. View the procurement »
ICT Managed Services Provider(s) - five lots. View the procurement »
2025-08-14
Provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions (National Shared Services Office)
The National Shared Services Office is seeking tender responses for the provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions. View the procurement »
The National Shared Services Office is seeking tender responses for the provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions. View the procurement »
2025-08-12
Service Request for ICT Service Desk Resources (Office of the Government Chief Information Officer)
The Office of the Government Chief Information Officer (OGCIO), within the Department of Public Expenditure Infrastructure, Public Service Reform and Digitalisation, invites tenders for the provision of on-site ICT Service Desk resources. These resources will support the OGCIO in meeting ongoing ICT service demands and ensuring the continuous delivery of high-quality ICT support services across the public sector. View the procurement »
The Office of the Government Chief Information Officer (OGCIO), within the Department of Public Expenditure Infrastructure, Public Service Reform and Digitalisation, invites tenders for the provision of on-site ICT Service Desk resources. These resources will support the OGCIO in meeting ongoing ICT service demands and ensuring the continuous delivery of high-quality ICT support services across the public sector. View the procurement »
2025-06-10
ICT Managed Services (Cluid Housing Association)
ICT Managed Services View the procurement »
ICT Managed Services View the procurement »
2025-06-04
Augmented ICT Operations and Infrastructure services (The Courts Service)
Augmented ICT Operations and Infrastructure services View the procurement »
Augmented ICT Operations and Infrastructure services View the procurement »
2025-03-25
24/042 Multi-Supplier Framework for the Provision of IT Customer Services (Uisce Éireann)
The Contracting Entity is undertaking a competition for a framework for the following, divided into the following lots: Lot 1 Service Desk; Lot 2 Deskside Resources; Lot 3 Mobile Response and Logistics; Lot 4 Specialist Device Support. The framework is for [5] years with [3] annual extensions (5+1+1+1). Full details are contained in the attached procurement documents. View the procurement »
The Contracting Entity is undertaking a competition for a framework for the following, divided into the following lots: Lot 1 Service Desk; Lot 2 Deskside Resources; Lot 3 Mobile Response and Logistics; Lot 4 Specialist Device Support. The framework is for [5] years with [3] annual extensions (5+1+1+1). Full details are contained in the attached procurement documents. View the procurement »
2025-03-21
External IT Support Services (University College Dublin ( UCD ))
University College Dublin (UCD) wishes to partner with a competent organisation to provide IT Support Services (Help Desk). Full details available to download from www.etenders.gov.ie free of charge. View the procurement »
University College Dublin (UCD) wishes to partner with a competent organisation to provide IT Support Services (Help Desk). Full details available to download from www.etenders.gov.ie free of charge. View the procurement »
2025-01-06
Single Party Framework Agreement for the support and maintenance of the Building Control Management System (BCMS)... (Dublin City Council)
Single Party Framework Agreement for the Support and Maintenance of the Building Control Management System (BCMS) over a 4-year period. The Initial Contract is for the Support and Maintenance of the existing BCMS environment. The existing environment includes a Drupal front end, SugarCRM 13.0.2 back end, with online payments and integrations to a Register and Data Portal and must include full Contract Management and a managed Call Centre/ Helpdesk Please note that this project is subject to funding. For … View the procurement »
Single Party Framework Agreement for the Support and Maintenance of the Building Control Management System (BCMS) over a 4-year period. The Initial Contract is for the Support and Maintenance of the existing BCMS environment. The existing environment includes a Drupal front end, SugarCRM 13.0.2 back end, with online payments and integrations to a Register and Data Portal and must include full Contract Management and a managed Call Centre/ Helpdesk Please note that this project is subject to funding. For … View the procurement »
2024-12-12
Establishment of a Single Operator Framework Agreement for Provision of Helpdesk Ticketing Software (Dublin City University)
The framework agreement will be established on foot of this tender competition for an initial contract for the Provision of Helpdesk Ticketing Software. View the procurement »
The framework agreement will be established on foot of this tender competition for an initial contract for the Provision of Helpdesk Ticketing Software. View the procurement »
2024-10-08
Provision of Managed Services of Oracle Financial Management System (FMS) for the Irish Civil Service Financial... (National Shared Services Office)
The National Shared Services Office (NSSO) invites requests to participate to this pre-qualification questionnaire (“PQQ”) from economic operators for the provision of services described in Appendix 1 of this PQQ. This public procurement competition will involve two stages.: Stage 1: PQQ Stage 2: The NSSO will issue a Request for Tenders (“RFT”) to those Candidates who have been successful at Stage 1. View the procurement »
The National Shared Services Office (NSSO) invites requests to participate to this pre-qualification questionnaire (“PQQ”) from economic operators for the provision of services described in Appendix 1 of this PQQ. This public procurement competition will involve two stages.: Stage 1: PQQ Stage 2: The NSSO will issue a Request for Tenders (“RFT”) to those Candidates who have been successful at Stage 1. View the procurement »
2024-09-24
TR1710 - Supplier to provide Front-End Network and Element management application, Provision and Maintenance... (Electricity Supply Board ( ESB ))
The Contracting Entity intends to procure a contract for the Front-End Network and Element management application, Provision and Maintenance Services including migration from existing application to replace the current Castlerock SNMP manager and upgrade to an improved version with multiple protocol capabilities including the SNMP V3 and APIs that will have increased functionality and reporting. It is proposed that the contract will be for supply, installation, migration from existing platform, and … View the procurement »
The Contracting Entity intends to procure a contract for the Front-End Network and Element management application, Provision and Maintenance Services including migration from existing application to replace the current Castlerock SNMP manager and upgrade to an improved version with multiple protocol capabilities including the SNMP V3 and APIs that will have increased functionality and reporting. It is proposed that the contract will be for supply, installation, migration from existing platform, and … View the procurement »
2024-08-01
TR1559 Intergrated Facilities Management (Electricity Supply Board ( ESB ))
TR1559 Integrated Facilities Management - 3 lots Lot 1: Soft Services (Cleaning, Landscaping, Waste Management, Man guarding) Lot 2: Hard Services (Technical PPM’s, Reactive, Remedial) Lot 3: Small Works (Construction, MandE, Fabric, Security upgrades/replacements, Fire System upgrades/replacements) View the procurement »
TR1559 Integrated Facilities Management - 3 lots Lot 1: Soft Services (Cleaning, Landscaping, Waste Management, Man guarding) Lot 2: Hard Services (Technical PPM’s, Reactive, Remedial) Lot 3: Small Works (Construction, MandE, Fabric, Security upgrades/replacements, Fire System upgrades/replacements) View the procurement »
2024-07-18
CFT for the Provision of a Security Incident and Event Management (SIEM) and Security Operations Centre (SOC) as a... (Central Statistics Office)
CFT for the Provision of a Security Incident and Event Management (SIEM) and Security Operations Centre (SOC) as a Service for the Central Statistics Office View the procurement »
CFT for the Provision of a Security Incident and Event Management (SIEM) and Security Operations Centre (SOC) as a Service for the Central Statistics Office View the procurement »
2024-06-14
Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process... (The Office of Government Procurement)
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). View the procurement »
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). View the procurement »
2024-06-13
NCSE For the Supply, Implementation and Support of a Collaborative Project and Organisational Management System (National Council for Special Education)
The National Council for Special Education (NCSE) invites tenders for the Supply, Implementation and Support of a Collaborative Project and Organisational Management System View the procurement »
The National Council for Special Education (NCSE) invites tenders for the Supply, Implementation and Support of a Collaborative Project and Organisational Management System View the procurement »
2024-05-20
NCSE Online Cloud Based Helpdesk Ticketing System (National Council for Special Education)
The National Council for Special Education (NCSE) invites tenders for an online cloud based Helpdesk Ticketing System that can be configured to process support requests to the NCSE from schools. The NCSE wish to launch this system by the end of August 2024 subject to negotiation with the preferred supplier in line with a good ticketing system being ready for launch. View the procurement »
The National Council for Special Education (NCSE) invites tenders for an online cloud based Helpdesk Ticketing System that can be configured to process support requests to the NCSE from schools. The NCSE wish to launch this system by the end of August 2024 subject to negotiation with the preferred supplier in line with a good ticketing system being ready for launch. View the procurement »
2024-04-15
Provision of Project Reporting System (PRS) Support and Development (National Transport Authority_1149)
The Authority seeks an experienced IT service provider who can provide technical support and expertise to maintain and develop the Authority’s Capital Grant Management system, PRS. This will involve both business as usual support and maintenance as detailed in Service Category 1, and system design and development as detailed in Service Category 2. Service Category 1: Service support and maintenance The operation of a robust, secure, and reliable PRS system, for management of the Authority’s significant … View the procurement »
The Authority seeks an experienced IT service provider who can provide technical support and expertise to maintain and develop the Authority’s Capital Grant Management system, PRS. This will involve both business as usual support and maintenance as detailed in Service Category 1, and system design and development as detailed in Service Category 2. Service Category 1: Service support and maintenance The operation of a robust, secure, and reliable PRS system, for management of the Authority’s significant … View the procurement »
2024-01-08
Managed Business Process Services to Support SEAI Programmes (Sustainable Energy Authority of Ireland)
The objective of this Request For Tender is to identify a suitably skilled and experienced multi-disciplined customer and business process services provider that will operate in partnership with SEAI to support the effective delivery of SEAI programmes in line with SEAI’s values of being Passionate, Courageous, Innovative, Trusted, Experts and Collaborative. For further information please see the Request for Tender published at www.etenders.gov.ie View the procurement »
The objective of this Request For Tender is to identify a suitably skilled and experienced multi-disciplined customer and business process services provider that will operate in partnership with SEAI to support the effective delivery of SEAI programmes in line with SEAI’s values of being Passionate, Courageous, Innovative, Trusted, Experts and Collaborative. For further information please see the Request for Tender published at www.etenders.gov.ie View the procurement »
2023-11-28
Services for the National Environmental Complaints Line (NECL) and Radon phone line (Environmental Protection Agency)
The EPA intends establishing a single party framework for provision of Services for the National Environmental Complaints Line (NECL) and Radon phone lines. enders may be submitted for one or more Lots. A single operator will be admitted to each Lot and associated framework. A company may be awarded either or both lots each of which will be evaluated on their individual merits. . View the procurement »
The EPA intends establishing a single party framework for provision of Services for the National Environmental Complaints Line (NECL) and Radon phone lines. enders may be submitted for one or more Lots. A single operator will be admitted to each Lot and associated framework. A company may be awarded either or both lots each of which will be evaluated on their individual merits. . View the procurement »
2023-10-24
Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY (Department of Children Equality Disability Integration and Youth)
The provision of services for the Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY View the procurement »
The provision of services for the Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY View the procurement »
2023-07-06
IT Service Management Solution (Tusla Child and Family Agency)
IT Service Management Solution View the procurement »
IT Service Management Solution View the procurement »
2023-05-17
Provision of Managed Services and Security Operations Services of Oracle Financial Management System (FMS) PQQ (National Shared Services Office)
The National Shared Services Office (NSSO) invites requests to participate to this pre-qualification questionnaire (“PQQ”) from economic operators for the provision of services described in Appendix 1 of this PQQ. This public procurement competition will involve two stages.: Stage 1: PQQ Stage 2: The NSSO will issue a Request for Tenders (“RFT”) to those Candidates who have been successful at Stage 1. View the procurement »
The National Shared Services Office (NSSO) invites requests to participate to this pre-qualification questionnaire (“PQQ”) from economic operators for the provision of services described in Appendix 1 of this PQQ. This public procurement competition will involve two stages.: Stage 1: PQQ Stage 2: The NSSO will issue a Request for Tenders (“RFT”) to those Candidates who have been successful at Stage 1. View the procurement »
2022-12-01
ICT Managed Services, Support and Projects (Mayo, Sligo and Leitrim ETB)
MSLETB is seeking a Provider to provide full ICT managed services and support including but not limited to remote and onsite support, services, maintenance, software & hardware management and implementation, support and high-level consultancy. View the procurement »
MSLETB is seeking a Provider to provide full ICT managed services and support including but not limited to remote and onsite support, services, maintenance, software & hardware management and implementation, support and high-level consultancy. View the procurement »
2022-10-14
The provision of ICT Helpdesk Services and supporting services to the Citizens Information Board (Citizens Information Board)
The provision of ICT Helpdesk Services and supporting services, including onsite deskside services to the Citizens Information Board HQ Office and professional services. View the procurement »
The provision of ICT Helpdesk Services and supporting services, including onsite deskside services to the Citizens Information Board HQ Office and professional services. View the procurement »
2022-10-05
Provision of an IT Service Management (ITSM) Service Desk Solution (Department of Public Expenditure and Reform)
This public procurement competition relates to the provision and implementation of a IT Service Management (ITSM) based Service Desk Solution for the Office of the Government Chief Information Officer (OGCIO). The Office of the Government Chief Information Officer (OGCIO) is a division of the Department of Public Expenditure and Reform. View the procurement »
This public procurement competition relates to the provision and implementation of a IT Service Management (ITSM) based Service Desk Solution for the Office of the Government Chief Information Officer (OGCIO). The Office of the Government Chief Information Officer (OGCIO) is a division of the Department of Public Expenditure and Reform. View the procurement »
2022-09-08
External IT Support (University College Dublin ( UCD ))
University College Dublin (UCD) wishes to establish a single party framework agreement with a competent service provider for the provision of External IT Support Services. Full details available in the tender document attached and available to download from www.etenders.gov.ie View the procurement »
University College Dublin (UCD) wishes to establish a single party framework agreement with a competent service provider for the provision of External IT Support Services. Full details available in the tender document attached and available to download from www.etenders.gov.ie View the procurement »
2022-08-22
Provision of an IT Service Management (ITSM) tool (Office of the Revenue Commissioners)
This public procurement competition relates to the provision and implementation of a based IT Service Management tool. The Office of the Revenue Commissioners is the Irish Tax administration. View the procurement »
This public procurement competition relates to the provision and implementation of a based IT Service Management tool. The Office of the Revenue Commissioners is the Irish Tax administration. View the procurement »
2022-08-17
Dynamics 365 Support Services (Environmental Protection Agency)
RFT for the supply of contract services for the support of Dynamics 365 applications and the Dynamics 365 environment. View the procurement »
RFT for the supply of contract services for the support of Dynamics 365 applications and the Dynamics 365 environment. View the procurement »
2022-07-18
21/044 - Single Supplier Framework for the provision of IT Support, Maintenance and Development Services to Irish Water (Irish Water)
21/044 - Single Supplier Framework for the provision of IT Support, Maintenance and Development Services to Irish Water View the procurement »
21/044 - Single Supplier Framework for the provision of IT Support, Maintenance and Development Services to Irish Water View the procurement »
2022-04-08
RTÉ IT Helpdesk and Managed Support Services (Raidio Teilifis Eireann ( RTÉ ))
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows: Provide an offsite Service Desk function which will include: • Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender. • Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group. • Work with RTÉ resolver teams to proactively drive the volume of tickets lower and … View the procurement »
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows: Provide an offsite Service Desk function which will include: • Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender. • Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group. • Work with RTÉ resolver teams to proactively drive the volume of tickets lower and … View the procurement »
2022-01-28
ICT Managed Service Provider (Irish Aviation Authority (IAA/CAR))
The newly forming Irish Aviation Authority (IAA) which comprises of the current IAA Safety Regulation Division and the Commission for Aviation Regulation - CAR, are seeking tenders from suitably qualified service providers for the provision of a comprehensive outsourced ICT Managed Service. It is expected that a contract will be awarded in May 2022 for commencement in July 2022. View the procurement »
The newly forming Irish Aviation Authority (IAA) which comprises of the current IAA Safety Regulation Division and the Commission for Aviation Regulation - CAR, are seeking tenders from suitably qualified service providers for the provision of a comprehensive outsourced ICT Managed Service. It is expected that a contract will be awarded in May 2022 for commencement in July 2022. View the procurement »
2021-11-24
Provision of Managed ICT Services to The Arts Council (Arts Council)
ICT Managed Services including support and maintenance, additional ICT Support and ICT Projects for The Arts Council. 1.3 This public procurement competition ("Competition") is divided into two (2) lots (each a “Lot”) as described below. Each Lot will result in a separate contract (each a "Services Contract"). Lot 1- ICT Managed Service - management and support of the Contracting Authority’s cloud CRM system and development as described in Section 2.1 of Appendix 1 ("Lot 1 Services"). Lot 2 - ICT Managed … View the procurement »
ICT Managed Services including support and maintenance, additional ICT Support and ICT Projects for The Arts Council. 1.3 This public procurement competition ("Competition") is divided into two (2) lots (each a “Lot”) as described below. Each Lot will result in a separate contract (each a "Services Contract"). Lot 1- ICT Managed Service - management and support of the Contracting Authority’s cloud CRM system and development as described in Section 2.1 of Appendix 1 ("Lot 1 Services"). Lot 2 - ICT Managed … View the procurement »
2021-10-08
Provision of Call Centre Helpline Services (Central Statistics Office)
Provision of a Public Call Centre Helpline Service for Census 2022 View the procurement »
Provision of a Public Call Centre Helpline Service for Census 2022 View the procurement »
2021-08-26
Provision of technical development, maintenance and support services for the 2030 Public Sector Monitoring and... (Sustainable Energy Authority of Ireland)
The objective of this Request for Tenders (RFT) is to invite proposals from suitably qualified Service Providers for the provision software development, system support & operational services, for the 2030 Public Sector Monitoring and Reporting (PSMR) IT System. The system will be used to track progress by public bodies & schools towards their 2030 energy and climate targets as per the Climate Action Plan. Term is for 2 years with SEAI's right to extend the Term for a period or periods of up to 1 year … View the procurement »
The objective of this Request for Tenders (RFT) is to invite proposals from suitably qualified Service Providers for the provision software development, system support & operational services, for the 2030 Public Sector Monitoring and Reporting (PSMR) IT System. The system will be used to track progress by public bodies & schools towards their 2030 energy and climate targets as per the Climate Action Plan. Term is for 2 years with SEAI's right to extend the Term for a period or periods of up to 1 year … View the procurement »
2021-08-18
SUPPLY OF A SECURITY INFORMATION AND EVENT MANAGEMENT (SIEM) SOLUTION, MANAGED DETECTION & RESPONSE AND MONITORING &... (Central Bank of Ireland)
The contract is for the provision of a SIEM solution, MDR and Augment Central Bank’s SOC Tenderers are referred to the Pre-Qualification Questionnaire (“PQQ”), attached to the eTenders notice ref 196830, for further details. View the procurement »
The contract is for the provision of a SIEM solution, MDR and Augment Central Bank’s SOC Tenderers are referred to the Pre-Qualification Questionnaire (“PQQ”), attached to the eTenders notice ref 196830, for further details. View the procurement »
2021-08-05
ICT-390 - Provision of Service desk and desk side Managed Services (Health Information and Quality Authority (HIQA))
Provision of Service desk and desk side Managed Services View the procurement »
Provision of Service desk and desk side Managed Services View the procurement »
2021-07-30
ICT Managed Services (Competition and Consumer Protection Commission (CCPC))
The CCPC wishes to appoint an experienced ICT managed services provider who can provide technical support and expertise to manage the CCPC’s ICT infrastructure, systems and services. View the procurement »
The CCPC wishes to appoint an experienced ICT managed services provider who can provide technical support and expertise to manage the CCPC’s ICT infrastructure, systems and services. View the procurement »
2021-06-21
Teagasc ICT Managed Service (Teagasc)
A single party framework for the supply of ICT Managed Services — to include Level 1, Level 2 and Level 3 services covering services desk, deskside support, and back office infrastructure management, operated under a single managed service. See attached documentation for additional information. View the procurement »
A single party framework for the supply of ICT Managed Services — to include Level 1, Level 2 and Level 3 services covering services desk, deskside support, and back office infrastructure management, operated under a single managed service. See attached documentation for additional information. View the procurement »
2021-06-11
Provision of an ICT Managed Service (Grangegorman Development Agency)
The Grangegorman Development Agency (GDA/the Agency) is seeking a turnkey solution for the provision of a managed IT support service. The service will manage data on servers either in-house or in the cloud, to enable document sharing, printing, storage, backup and recovery, and a secure ICT infrastructure for the Agency’s Data. The Agency operates in Microsoft 365 and is seeking a service provider for IT infrastructure, support, consultancy and training for hardware and software. View the procurement »
The Grangegorman Development Agency (GDA/the Agency) is seeking a turnkey solution for the provision of a managed IT support service. The service will manage data on servers either in-house or in the cloud, to enable document sharing, printing, storage, backup and recovery, and a secure ICT infrastructure for the Agency’s Data. The Agency operates in Microsoft 365 and is seeking a service provider for IT infrastructure, support, consultancy and training for hardware and software. View the procurement »
2021-05-28
Managed ICT Services for GRETB (Galway Roscommon Education and Training Board)
Managed ICT Services for GRETB. View the procurement »
Managed ICT Services for GRETB. View the procurement »
2021-03-22
Contract for Managed Service for Dept of Justice and Equality (Department of Justice and Equality)
The Minister for Justice (the ‘Contracting Authority’) invites expressions of interest (‘Responses’) to this pre-qualification questionnaire (‘PQQ’) from economic operators (‘Candidates’) for the provision of an ICT managed service as described in Appendix 1 to this PQQ. (the ‘Service’). View the procurement »
The Minister for Justice (the ‘Contracting Authority’) invites expressions of interest (‘Responses’) to this pre-qualification questionnaire (‘PQQ’) from economic operators (‘Candidates’) for the provision of an ICT managed service as described in Appendix 1 to this PQQ. (the ‘Service’). View the procurement »
2021-02-19
Provision of ICT Managed and Related Services (The Digital Hub Development Agency)
DHDA wishes to establish a single party framework agreement for the provision of ICT Managed Services to be provided on a full end-to-end managed basis by the successful tenderer. View the procurement »
DHDA wishes to establish a single party framework agreement for the provision of ICT Managed Services to be provided on a full end-to-end managed basis by the successful tenderer. View the procurement »
2021-01-13
Provision of Contact Management and Business Administration Services (National Transport Authority)
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows: • Service Category 1: Information provision service; • Service Category 2: Booking service; • Service Category 3: Business analysis and administration support service; • Service Category 4: Back office administration and fulfilment service; and • Service Category 5: General reception call services. Further details … View the procurement »
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows: • Service Category 1: Information provision service; • Service Category 2: Booking service; • Service Category 3: Business analysis and administration support service; • Service Category 4: Back office administration and fulfilment service; and • Service Category 5: General reception call services. Further details … View the procurement »
2020-12-16
20/095 — Step 1 — Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland (Ervia)
Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland. Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers. As per PQQ Doc. View the procurement »
Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland. Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers. As per PQQ Doc. View the procurement »
2020-12-09
Supply of IT Managed Services (Financial Services and Pensions Ombudsman)
The Financial Services and Pensions Ombudsman is seeking to appoint a suitably experienced and qualified contractor to provide an ICT Managed service to replace the existing internal provision of such services. This managed service will include ICT infrastructure, backup, disaster recovery and security assessment. In addition to providing managed services, the contractor is expected to provide project-based services to manage and deliver change. View the procurement »
The Financial Services and Pensions Ombudsman is seeking to appoint a suitably experienced and qualified contractor to provide an ICT Managed service to replace the existing internal provision of such services. This managed service will include ICT infrastructure, backup, disaster recovery and security assessment. In addition to providing managed services, the contractor is expected to provide project-based services to manage and deliver change. View the procurement »
2020-12-09
Provision of Contact Centre Services (Located On The Island Of Ireland) Including Associated Software Solutions (National Transport Authority)
The National Transport Authority (NTA) plans to implement a Consolidated Contact Centre (CCC), located on the island of Ireland, under the Transport For Ireland (TFI) brand. The NTA is seeking to engage a suitable party to provide the following services: — to own and drive the mobilisation of the new CCC and transition of the existing customer contact capabilities to a CCC; — to deliver a solution set to enable the CCC to meet its desired business outcomes and enable the CCC to meet business SLAs and … View the procurement »
The National Transport Authority (NTA) plans to implement a Consolidated Contact Centre (CCC), located on the island of Ireland, under the Transport For Ireland (TFI) brand. The NTA is seeking to engage a suitable party to provide the following services: — to own and drive the mobilisation of the new CCC and transition of the existing customer contact capabilities to a CCC; — to deliver a solution set to enable the CCC to meet its desired business outcomes and enable the CCC to meet business SLAs and … View the procurement »
2020-12-01
Provision of ICT Helpdesk Service (Department of Health)
The Department is seeking tenders for the provision of a quality, onsite and remote ICT Helpdesk to support staff across the Department and its supported agencies in order to support, maintain and enhance ICT services. View the procurement »
The Department is seeking tenders for the provision of a quality, onsite and remote ICT Helpdesk to support staff across the Department and its supported agencies in order to support, maintain and enhance ICT services. View the procurement »
2020-10-15
Provision of a Case Management System (National Council for Special Education)
Provision of a case management system for NCSE The NCSE provide support to almost 4 000 schools in the Republic of Ireland. NCSE are looking to procure an online case management system that allows each school submit online support requests to the NCSE. Each school will have a unique login on the system that gives them access to their own customer portal where they can submit support requests and also monitor support requests they have already submitted to the NCSE. Each support request is assigned a … View the procurement »
Provision of a case management system for NCSE The NCSE provide support to almost 4 000 schools in the Republic of Ireland. NCSE are looking to procure an online case management system that allows each school submit online support requests to the NCSE. Each school will have a unique login on the system that gives them access to their own customer portal where they can submit support requests and also monitor support requests they have already submitted to the NCSE. Each support request is assigned a … View the procurement »