Provision of resources and services to support the Office of Public Works helpdesk in the delivery function
Office of Public Works (OPW)
This tender covers the provision of maintenance management services for the Office of Public Works helpdesk, including the operation of a central helpdesk and the management of mechanical, electrical, and building fabric maintenance activities. The service includes contractor coordination, planned preventative and reactive maintenance, technical inspections, energy and building management system support, and invoice processing. The contract is resource based, with defined staffing, governance, reporting, and performance monitoring requirements. The objective is to ensure efficient, compliant, and high quality maintenance service delivery across the OPW property portfolio.
DeadlineThe time limit for receipt of tenders was 2026-02-26. The procurement was published on 2026-02-10.
Who? What?- โข Helpdesk and support services โบ Helpdesk services
- โข Repair and maintenance services of building installations โบ Repair and maintenance services of electrical and mechanical building installations
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2026-02-10 | Contract notice |
Contract notice (2026-02-10)
Object
Scope of the procurement
Title: Provision of resources and services to support the Office of Public Works helpdesk in the delivery function
Short description:
Type of contract: Services
Products/services: Helpdesk and support services ๐ฆ
Estimated value excluding VAT: 15 000 000 EUR ๐ฐ
Description
Internal identifier:
Additional products/services:
Town: Dublin
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 5 years
Title
Lot Identification Number:
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-02-26 12:00:00 ๐
Conditions for opening of tenders: 2026-02-27 00:00:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7493772
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 60 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-02-27 00:00:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7493772
Electronic invoicing: Allowed
Electronic payment will be used โ
Deadline for requesting additional information: 2026-02-12 12:00:00 ๐
Contracting authority
Name and addresses
Name: Office of Public Works (OPW)
National registration number:
Postal address: Jonathan Swift Street
Postal code: C15 NX36
Postal town: Trim
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: info@opw.ie ๐ง
Phone: +353 46 942 2000 ๐
URL: https://www.gov.ie/en/organisation/office-of-public-works/ ๐
Address of the buyer profile: https://www.gov.ie/en/organisation/office-of-public-works/ ๐
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7493772 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7493772 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 030-102146 (2026-02-10)
Object
Scope of the procurement
Title: Provision of resources and services to support the Office of Public Works helpdesk in the delivery function
Short description:
This tender covers the provision of maintenance management services for the Office of Public Works helpdesk, including the operation of a central helpdesk and the management of mechanical, electrical, and building fabric maintenance activities. The service includes contractor coordination, planned preventative and reactive maintenance, technical inspections, energy and building management system support, and invoice processing. The contract is resource based, with defined staffing, governance, reporting, and performance monitoring requirements. The objective is to ensure efficient, compliant, and high quality maintenance service delivery across the OPW property portfolio.
Show more
Products/services: Helpdesk and support services ๐ฆ
Estimated value excluding VAT: 15 000 000 EUR ๐ฐ
Description
Internal identifier:
0
Additional products/services:
Helpdesk services
๐ฆ
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 5 years
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-02-26 12:00:00 ๐
Conditions for opening of tenders: 2026-02-27 00:00:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7493772
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 60 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-02-27 00:00:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7493772
Electronic invoicing: Allowed
Electronic payment will be used โ
Deadline for requesting additional information: 2026-02-12 12:00:00 ๐
Contracting authority
Name and addresses
Name: Office of Public Works (OPW)
National registration number:
2109
Postal address: Jonathan Swift Street
Postal code: C15 NX36
Postal town: Trim
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: info@opw.ie ๐ง
Phone: +353 46 942 2000 ๐
URL: https://www.gov.ie/en/organisation/office-of-public-works/ ๐
Address of the buyer profile: https://www.gov.ie/en/organisation/office-of-public-works/ ๐
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7493772 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7493772 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 030-102146 (2026-02-10)
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