Procurements: Helpdesk and support services
One active procurement
Helpdesk and support services have been procured by organizations such as National Transport Authority, Sustainable Energy Authority of Ireland, and Health Service Executive (HSE).
Historically, suppliers within this area have been Version 1, PFH Technology Group, Evros Technology Group, IT Alliance Group, Abtran, Capita Customer Solutions Limited, Fujitsu (Ireland) Limited, Janix Limited, Servisource Recruitment, and Accenture Ltd.
- IT services: consulting, software development, Internet and support (>20 new procurements)
- Software programming and consultancy services (>20)
- System and support services (5)
- Helpdesk and support services (1) ⬅️
Recent procurements of helpdesk and support services in Ireland
2026-05-01
Deadline 2026-06-05
Provision of IT Managed Services including Cyber Security, Data Centre and Cloud Migration Strategy (Enable Ireland Disability Services Ltd)
In summary, the Services comprise: IT Managed Services for the operation, maintenance, security, optimisation and support of Enable Ireland’s IT environment. The tender is divided into four (4) lots, each relating to a distinct service area, namely: (a) IT Managed Services; (b) Cyber Security Assurance and Operations Services; (c) Data Centre Services; and (d) Cloud Migration Strategy and Change Enablement Services. The Services include ongoing managed services, support, monitoring, governance, security … View the procurement »
In summary, the Services comprise: IT Managed Services for the operation, maintenance, security, optimisation and support of Enable Ireland’s IT environment. The tender is divided into four (4) lots, each relating to a distinct service area, namely: (a) IT Managed Services; (b) Cyber Security Assurance and Operations Services; (c) Data Centre Services; and (d) Cloud Migration Strategy and Change Enablement Services. The Services include ongoing managed services, support, monitoring, governance, security … View the procurement »
2026-03-20
IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business... (Education Procurement Service (EPS))
Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen … View the procurement »
Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen … View the procurement »
2026-02-10
Provision of resources and services to support the Office of Public Works helpdesk in the delivery function (Office of Public Works (OPW))
This tender covers the provision of maintenance management services for the Office of Public Works helpdesk, including the operation of a central helpdesk and the management of mechanical, electrical, and building fabric maintenance activities. The service includes contractor coordination, planned preventative and reactive maintenance, technical inspections, energy and building management system support, and invoice processing. The contract is resource based, with defined staffing, governance, reporting, … View the procurement »
This tender covers the provision of maintenance management services for the Office of Public Works helpdesk, including the operation of a central helpdesk and the management of mechanical, electrical, and building fabric maintenance activities. The service includes contractor coordination, planned preventative and reactive maintenance, technical inspections, energy and building management system support, and invoice processing. The contract is resource based, with defined staffing, governance, reporting, … View the procurement »
2026-01-30
Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed... (Commission for Regulation of Utilities)
The CRU intends to appoint a single Managed Service Provider (MSP) through this Services Framework Agreement to deliver comprehensive ICT Managed Services. This will encompass the ICT Service Desk, Managed Security Operations Centre (SOC) as a Service, the provision of optional dedicated support resources, and ad-hoc professional service resources to assist with a range of ICT projects and some operational activities. The appointed Service Provider will be responsible for delivering all necessary … View the procurement »
The CRU intends to appoint a single Managed Service Provider (MSP) through this Services Framework Agreement to deliver comprehensive ICT Managed Services. This will encompass the ICT Service Desk, Managed Security Operations Centre (SOC) as a Service, the provision of optional dedicated support resources, and ad-hoc professional service resources to assist with a range of ICT projects and some operational activities. The appointed Service Provider will be responsible for delivering all necessary … View the procurement »
2026-01-29
Renewal of existing 510 Mail Manager licenses with Maintenance. (Office of Public Works (OPW))
The Office of Public Works (OPW) seeks proposals from authorised resellers for the renewal of the existing 510 Mail Manager licenses and Maintenance. View the procurement »
The Office of Public Works (OPW) seeks proposals from authorised resellers for the renewal of the existing 510 Mail Manager licenses and Maintenance. View the procurement »
2025-12-19
DESC: Hosting and Support Services (Drumcondra Education Centre)
The Services required comprise hosting and support services including: • Take-on management and support of the existing Azure cloud infrastructure (including MS365) • Migration of on premise Active Directory and print services to Azure • Reconfiguration of on premise firewall to provide DHCP and DNS services • Migration of some applications to this platform, notably a new Course Management System (CMS) • Ongoing support and maintenance of the platform and certain applications • Ongoing support (including … View the procurement »
The Services required comprise hosting and support services including: • Take-on management and support of the existing Azure cloud infrastructure (including MS365) • Migration of on premise Active Directory and print services to Azure • Reconfiguration of on premise firewall to provide DHCP and DNS services • Migration of some applications to this platform, notably a new Course Management System (CMS) • Ongoing support and maintenance of the platform and certain applications • Ongoing support (including … View the procurement »
2025-11-28
Request for Tenders for the provision of a Consultation Portal including Training, Maintenance and Support (Department of Housing Local Government and Heritage)
The services consists of the provision, installation, configuration and support of an online consultation portal, integrated with the Departments online presence, through which the public can respond to surveys and make submissions on various types of consultations. The portal must be capable of running multiple consultations simultaneously; each consultation will have a separate admin team that are limited to accessing their own consultation. The portal must have the flexibility to cater for specific … View the procurement »
The services consists of the provision, installation, configuration and support of an online consultation portal, integrated with the Departments online presence, through which the public can respond to surveys and make submissions on various types of consultations. The portal must be capable of running multiple consultations simultaneously; each consultation will have a separate admin team that are limited to accessing their own consultation. The portal must have the flexibility to cater for specific … View the procurement »
2025-10-22
Framework Agreement for the Provision of Skills in Relation to Microsoft (University College Dublin ( UCD ))
The Contracting Authority is to create a multi-supplier Framework to provide services and support for the various Microsoft cloud services. View the procurement »
The Contracting Authority is to create a multi-supplier Framework to provide services and support for the various Microsoft cloud services. View the procurement »
2025-10-10
Single Party Framework Agreement for the Provision of Managed IT Services to Galway and Roscommon Education and... (Galway Roscommon Education and Training Board_92189)
Single Party Framework Agreement for the Provision of Managed IT Services to Galway and Roscommon Education and Training Board To support and maintain the core infrastructure of the organisation, including all server and network systems and devices, and to ensure that the infrastructure remains fully functional, available and relevant. The services being sought as part of this competition is the current requirement, however, during the term of any contract resulting from this competition, … View the procurement »
Single Party Framework Agreement for the Provision of Managed IT Services to Galway and Roscommon Education and Training Board To support and maintain the core infrastructure of the organisation, including all server and network systems and devices, and to ensure that the infrastructure remains fully functional, available and relevant. The services being sought as part of this competition is the current requirement, however, during the term of any contract resulting from this competition, … View the procurement »
2025-09-23
Provision of the continued operation, enhancement, and scalability of its existing intelligence and investigative... (Food Safety Authority of Ireland)
Provision of the continued operation, enhancement, and scalability of its existing intelligence and investigative CLUE software system View the procurement »
Provision of the continued operation, enhancement, and scalability of its existing intelligence and investigative CLUE software system View the procurement »
2025-09-05
External ICT Technical Support Services (Food Safety Authority of Ireland)
External ICT Technical Support Services View the procurement »
External ICT Technical Support Services View the procurement »
2025-08-21
ICT Managed Services Provider(s) - five lots (the Irish Aviation Authority)
ICT Managed Services Provider(s) - five lots. View the procurement »
ICT Managed Services Provider(s) - five lots. View the procurement »
2025-08-14
Provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions (National Shared Services Office)
The National Shared Services Office is seeking tender responses for the provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions. View the procurement »
The National Shared Services Office is seeking tender responses for the provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions. View the procurement »
2025-08-12
Service Request for ICT Service Desk Resources (Office of the Government Chief Information Officer)
The Office of the Government Chief Information Officer (OGCIO), within the Department of Public Expenditure Infrastructure, Public Service Reform and Digitalisation, invites tenders for the provision of on-site ICT Service Desk resources. These resources will support the OGCIO in meeting ongoing ICT service demands and ensuring the continuous delivery of high-quality ICT support services across the public sector. View the procurement »
The Office of the Government Chief Information Officer (OGCIO), within the Department of Public Expenditure Infrastructure, Public Service Reform and Digitalisation, invites tenders for the provision of on-site ICT Service Desk resources. These resources will support the OGCIO in meeting ongoing ICT service demands and ensuring the continuous delivery of high-quality ICT support services across the public sector. View the procurement »
2025-08-11
ICT-571 - ICT Managed Services Tender (Health Information and Quality Authority (HIQA))
Core Managed ICT Services: Level 1, Level 2 and Level 3 support service across HIQA’s ICT estate, ensuring operational efficiency, Service continuity and user satisfaction for an initial term of three years with 2 optional extensions of a further one year each. A drawdown for resources as required to support projects and BAU activities. Additional Services: Network Managed Service and Patching as an optional service View the procurement »
Core Managed ICT Services: Level 1, Level 2 and Level 3 support service across HIQA’s ICT estate, ensuring operational efficiency, Service continuity and user satisfaction for an initial term of three years with 2 optional extensions of a further one year each. A drawdown for resources as required to support projects and BAU activities. Additional Services: Network Managed Service and Patching as an optional service View the procurement »
2025-07-29
Cloud Infrastructure Support Services (Department of Children Disability and Equality)
The provision of Microsoft cloud system support and operational services which comprise primarily: Azure Landing Zone, Azure Tenant and related services. The services shall include, but is not limited to: - Support and Development of the current systems - Support of new systems as specified and designed with DCDE - Azure Cloud Development - Azure Entra development View the procurement »
The provision of Microsoft cloud system support and operational services which comprise primarily: Azure Landing Zone, Azure Tenant and related services. The services shall include, but is not limited to: - Support and Development of the current systems - Support of new systems as specified and designed with DCDE - Azure Cloud Development - Azure Entra development View the procurement »
2025-06-30
Request for Tenders for the provision of Posit Technical Support and Maintenance (Central Statistics Office)
Provision of Posit Technical Support and Maintenance View the procurement »
Provision of Posit Technical Support and Maintenance View the procurement »
2025-06-27
TR3339-Technical and Professional Services to ESB Network’s Smart Metering Operations Centre (SMOC) (Electricity Supply Board ( ESB ))
The Contracting Entity intends to procure a single supplier framework agreement for the provision of Technical and Professional Services to support the ESBN SMOC. At present SMOC has a requirement for approximately 40 resources in total. Approximately 14 vendor resources are currently required. Vendor resources are required to fill a variety of expert and specialist roles. These roles relate to the technical, process, service and business activities needed to support the operation of the AMI system and … View the procurement »
The Contracting Entity intends to procure a single supplier framework agreement for the provision of Technical and Professional Services to support the ESBN SMOC. At present SMOC has a requirement for approximately 40 resources in total. Approximately 14 vendor resources are currently required. Vendor resources are required to fill a variety of expert and specialist roles. These roles relate to the technical, process, service and business activities needed to support the operation of the AMI system and … View the procurement »
2025-06-10
ICT Managed Services (Cluid Housing Association)
ICT Managed Services View the procurement »
ICT Managed Services View the procurement »
2025-06-04
Augmented ICT Operations and Infrastructure services (The Courts Service)
Augmented ICT Operations and Infrastructure services View the procurement »
Augmented ICT Operations and Infrastructure services View the procurement »
2025-06-04
Provision of ICT Managed Service Support and Security for MS Hybrid AD Architecture for the Mental Health Commission (Mental Health Commission)
The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure. The aim of this tendering process is to appoint ‘one single provider’ only to support and manage all of the Commission’s infrastructure as outlined clearly in this document. The key objectives of the ICT External Support Service will include but are not limited to: o Support and Management of the Commission’s infrastructure o Proactive monitoring of servers, firewalls, … View the procurement »
The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure. The aim of this tendering process is to appoint ‘one single provider’ only to support and manage all of the Commission’s infrastructure as outlined clearly in this document. The key objectives of the ICT External Support Service will include but are not limited to: o Support and Management of the Commission’s infrastructure o Proactive monitoring of servers, firewalls, … View the procurement »
2025-05-20
The Provision of Server Support and Maintenance Agreement for LWETB (Longford and Westmeath Education and Training Board)
Longford and Westmeath Education and Training Board proposes to engage in a competitive process for the establishment of a single party framework agreement for The provision of a Server Support and Maintenance Agreement for LWETB. The successful tenderer will provide LWETB with a proactive Service Delivery and Management Solution that will simplify administration and support collaboration while reducing operational costs. In scope • Support and maintenance of the core admin servers. (full details in … View the procurement »
Longford and Westmeath Education and Training Board proposes to engage in a competitive process for the establishment of a single party framework agreement for The provision of a Server Support and Maintenance Agreement for LWETB. The successful tenderer will provide LWETB with a proactive Service Delivery and Management Solution that will simplify administration and support collaboration while reducing operational costs. In scope • Support and maintenance of the core admin servers. (full details in … View the procurement »
2025-04-11
24-040F Multi Party Master Services Framework Agreement for the Provision of Business Technology Services for Uisce Éireann (Uisce Éireann)
24-040F Multi Party Master Services Framework Agreement for the Provision of Business Technology Services for Uisce Éireann View the procurement »
24-040F Multi Party Master Services Framework Agreement for the Provision of Business Technology Services for Uisce Éireann View the procurement »
2025-03-28
Request for Tender - Alcatel Lucent Voice Support Services (Tailte Eireann)
In short, the services comprise support and maintenance services for an Alcatel Lucent Voice System. View the procurement »
In short, the services comprise support and maintenance services for an Alcatel Lucent Voice System. View the procurement »
2025-03-25
Single-Party Framework Agreement for IT Development and Managed Services Support for Microsoft Power Platform and... (the Irish Aviation Authority)
The objective of this Request for Tender (RFT) is to invite proposals from a suitably qualified Service Provider for the provision of Microsoft Power Platform and Data Management Service (Single Party Framework Agreement). View the procurement »
The objective of this Request for Tender (RFT) is to invite proposals from a suitably qualified Service Provider for the provision of Microsoft Power Platform and Data Management Service (Single Party Framework Agreement). View the procurement »
2025-03-25
24/042 Multi-Supplier Framework for the Provision of IT Customer Services (Uisce Éireann)
The Contracting Entity is undertaking a competition for a framework for the following, divided into the following lots: Lot 1 Service Desk; Lot 2 Deskside Resources; Lot 3 Mobile Response and Logistics; Lot 4 Specialist Device Support. The framework is for [5] years with [3] annual extensions (5+1+1+1). Full details are contained in the attached procurement documents. View the procurement »
The Contracting Entity is undertaking a competition for a framework for the following, divided into the following lots: Lot 1 Service Desk; Lot 2 Deskside Resources; Lot 3 Mobile Response and Logistics; Lot 4 Specialist Device Support. The framework is for [5] years with [3] annual extensions (5+1+1+1). Full details are contained in the attached procurement documents. View the procurement »
2025-03-21
External IT Support Services (University College Dublin ( UCD ))
University College Dublin (UCD) wishes to partner with a competent organisation to provide IT Support Services (Help Desk). Full details available to download from www.etenders.gov.ie free of charge. View the procurement »
University College Dublin (UCD) wishes to partner with a competent organisation to provide IT Support Services (Help Desk). Full details available to download from www.etenders.gov.ie free of charge. View the procurement »
2025-03-11
Support and Maintenance for licenced IHS Kingdom Geoscience Interpretation Software Services to Geoscience Regulation Office. (Department of the Environment Climate and Communications)
The Department of the Environment, Climate and Communications (DECC) as represented by the Geoscience Regulation Office (GSRO) require the technical support and maintenance for licensed IHS Kingdom geoscience interpretation software services as set out in Appendix 1 of this RFT. View the procurement »
The Department of the Environment, Climate and Communications (DECC) as represented by the Geoscience Regulation Office (GSRO) require the technical support and maintenance for licensed IHS Kingdom geoscience interpretation software services as set out in Appendix 1 of this RFT. View the procurement »
2025-02-26
Technical and Development Support Services for Unit4 ERP Installations in Irish Local Authorities Single Supplier Framework (Local Government Management Agency)
The appointment of suitably qualified and experienced partners with detailed Unit4 ERP expertise that can work alongside the existing Local Government Management Agency support teams, and its Strategic partners, supporting the business planning objectives. The Technical Services required may involve, but are not limited to: 1. Unit4 ERP Database administration and optimisation 2. On-premise infrastructure upgrades and updates, including SQL Server version upgrades, Windows Server upgrades etc. 3. … View the procurement »
The appointment of suitably qualified and experienced partners with detailed Unit4 ERP expertise that can work alongside the existing Local Government Management Agency support teams, and its Strategic partners, supporting the business planning objectives. The Technical Services required may involve, but are not limited to: 1. Unit4 ERP Database administration and optimisation 2. On-premise infrastructure upgrades and updates, including SQL Server version upgrades, Windows Server upgrades etc. 3. … View the procurement »
2025-02-07
Request (Call) for Tender for PostgreSQL Support (Office of the Revenue Commissioners_366)
This public procurement competition relates to the provision of support services for the PostgreSQL relational database. View the procurement »
This public procurement competition relates to the provision of support services for the PostgreSQL relational database. View the procurement »
2025-02-07
Technical Support for Citrix XenMobile environment with Netscaler (Department of Agriculture Food and the Marine)
The Department of Agriculture, Food and the Marine requires 2nd- and 3rd-level technical support for the XenMobile EMM solution in the form of a helpdesk and onsite support for the term as specified in the tender document. The helpdesk will not be used for certain changes in the XenMobile environment as these are carried out in-house. View the procurement »
The Department of Agriculture, Food and the Marine requires 2nd- and 3rd-level technical support for the XenMobile EMM solution in the form of a helpdesk and onsite support for the term as specified in the tender document. The helpdesk will not be used for certain changes in the XenMobile environment as these are carried out in-house. View the procurement »
2025-01-06
Single Party Framework Agreement for the support and maintenance of the Building Control Management System (BCMS)... (Dublin City Council)
Single Party Framework Agreement for the Support and Maintenance of the Building Control Management System (BCMS) over a 4-year period. The Initial Contract is for the Support and Maintenance of the existing BCMS environment. The existing environment includes a Drupal front end, SugarCRM 13.0.2 back end, with online payments and integrations to a Register and Data Portal and must include full Contract Management and a managed Call Centre/ Helpdesk Please note that this project is subject to funding. For … View the procurement »
Single Party Framework Agreement for the Support and Maintenance of the Building Control Management System (BCMS) over a 4-year period. The Initial Contract is for the Support and Maintenance of the existing BCMS environment. The existing environment includes a Drupal front end, SugarCRM 13.0.2 back end, with online payments and integrations to a Register and Data Portal and must include full Contract Management and a managed Call Centre/ Helpdesk Please note that this project is subject to funding. For … View the procurement »
2024-12-23
Financial Management System (Housing and Sustainable Communities Agency)
The Housing Agency are seeking a cloud-based integrated financial system and managed service provider (MSP) to implement, operate and support the system on a SaaS basis. In summary, the Services comprise: Provision of a cloud-based integrated financial management system; Professional services to implement the system; Ongoing support and maintenance of the system and the supporting technology. The purpose of this RFT is to select an integrated financial management system and an MSP to configure, implement … View the procurement »
The Housing Agency are seeking a cloud-based integrated financial system and managed service provider (MSP) to implement, operate and support the system on a SaaS basis. In summary, the Services comprise: Provision of a cloud-based integrated financial management system; Professional services to implement the system; Ongoing support and maintenance of the system and the supporting technology. The purpose of this RFT is to select an integrated financial management system and an MSP to configure, implement … View the procurement »
2024-12-12
Establishment of a Single Operator Framework Agreement for Provision of Helpdesk Ticketing Software (Dublin City University)
The framework agreement will be established on foot of this tender competition for an initial contract for the Provision of Helpdesk Ticketing Software. View the procurement »
The framework agreement will be established on foot of this tender competition for an initial contract for the Provision of Helpdesk Ticketing Software. View the procurement »
2024-11-21
Support and maintenance for Oracle eBusiness Suite, ODA hardware, and Provision and maintenance of replacement servers (Department of Enterprise Trade and Employment)
Support, Maintenance and Development Services for the Department's Financial Management System (Oracle E-BusinessSuite), ODA Support and Maintenance pending a move to KVM in 2025, and Oracle DBA services View the procurement »
Support, Maintenance and Development Services for the Department's Financial Management System (Oracle E-BusinessSuite), ODA Support and Maintenance pending a move to KVM in 2025, and Oracle DBA services View the procurement »
2024-10-24
Request for Tenders for the provision of maintenance services for Met Eireann’s meteorological and environmental... (Met Eireann)
Met Éireann’s maintains a national network of automated climatological stations, which are referred to as CAMP network stations. The information from these sensors are recorded, stored and transmitted, utilising data loggers and associated communication equipment, to Met Éireann HQ, for input into the Met Éireann database. This tender relates to the provision of regular scheduled maintenance to these stations. The CAMP (Climate) network consists of 78 stations currently (this number is projected to … View the procurement »
Met Éireann’s maintains a national network of automated climatological stations, which are referred to as CAMP network stations. The information from these sensors are recorded, stored and transmitted, utilising data loggers and associated communication equipment, to Met Éireann HQ, for input into the Met Éireann database. This tender relates to the provision of regular scheduled maintenance to these stations. The CAMP (Climate) network consists of 78 stations currently (this number is projected to … View the procurement »
2024-10-21
CfT for the provision of Services to host, support and develop NCCA’s curriculumonline.ie website (National Council for Curriculum and Assessment)
The National Council for Curriculum and Assessment (NCCA) advises the Minister for Education on curriculum and assessment for early childhood education and for primary and post-primary schools. Full details of the organisation and its remit can be found on www.ncca.ie. As part of this remit, NCCA also manages and maintains www.curriculumonline.ie, the statutory website which houses all documentation around the curriculum for children aged 0-18 in Ireland. The breakdown of these curriculum areas includes: … View the procurement »
The National Council for Curriculum and Assessment (NCCA) advises the Minister for Education on curriculum and assessment for early childhood education and for primary and post-primary schools. Full details of the organisation and its remit can be found on www.ncca.ie. As part of this remit, NCCA also manages and maintains www.curriculumonline.ie, the statutory website which houses all documentation around the curriculum for children aged 0-18 in Ireland. The breakdown of these curriculum areas includes: … View the procurement »
2024-10-08
Provision of Managed Services of Oracle Financial Management System (FMS) for the Irish Civil Service Financial... (National Shared Services Office)
The National Shared Services Office (NSSO) invites requests to participate to this pre-qualification questionnaire (“PQQ”) from economic operators for the provision of services described in Appendix 1 of this PQQ. This public procurement competition will involve two stages.: Stage 1: PQQ Stage 2: The NSSO will issue a Request for Tenders (“RFT”) to those Candidates who have been successful at Stage 1. View the procurement »
The National Shared Services Office (NSSO) invites requests to participate to this pre-qualification questionnaire (“PQQ”) from economic operators for the provision of services described in Appendix 1 of this PQQ. This public procurement competition will involve two stages.: Stage 1: PQQ Stage 2: The NSSO will issue a Request for Tenders (“RFT”) to those Candidates who have been successful at Stage 1. View the procurement »
2024-09-30
A single supplier to provide the supply, implementation, licensing and support for a SaaS Data Governance and Data... (Electricity Supply Board ( ESB ))
The Contracting Entity intends to procure a contract to supply, implement and support a Data Management solution that will enable the effective and efficient management of data across the organization. Digital and Data Driven is one of ESB's Foundational Capabilities in its objective to reach Net Zero by 2040. Data is a strategic asset that supports ESB’s corporate strategy, vision and objectives. Data governance and data management are essential to ensure that data is accurate, complete, consistent, … View the procurement »
The Contracting Entity intends to procure a contract to supply, implement and support a Data Management solution that will enable the effective and efficient management of data across the organization. Digital and Data Driven is one of ESB's Foundational Capabilities in its objective to reach Net Zero by 2040. Data is a strategic asset that supports ESB’s corporate strategy, vision and objectives. Data governance and data management are essential to ensure that data is accurate, complete, consistent, … View the procurement »
2024-09-26
24/131 – Request for Qualification Questionnaires for the Establishment of a Single Party Framework Agreement for... (Ollscoil Teicneolaiochta an Atlantaigh / Atlantic Technological University)
Atlantic Technological University seeks to establish a single party framework agreement for cyber security response consultancy services. A comprehensive range of cyber security services aimed at enhancing ATU’s security posture and response capabilities will be covered by the framework agreement. The successful tenderer will be appointed using the Competitive Procedure with Negotiation and this first stage of the competition is to pre-qualify applicants. Full details are included in the RQQ document appended. View the procurement »
Atlantic Technological University seeks to establish a single party framework agreement for cyber security response consultancy services. A comprehensive range of cyber security services aimed at enhancing ATU’s security posture and response capabilities will be covered by the framework agreement. The successful tenderer will be appointed using the Competitive Procedure with Negotiation and this first stage of the competition is to pre-qualify applicants. Full details are included in the RQQ document appended. View the procurement »
2024-09-24
TR1710 - Supplier to provide Front-End Network and Element management application, Provision and Maintenance... (Electricity Supply Board ( ESB ))
The Contracting Entity intends to procure a contract for the Front-End Network and Element management application, Provision and Maintenance Services including migration from existing application to replace the current Castlerock SNMP manager and upgrade to an improved version with multiple protocol capabilities including the SNMP V3 and APIs that will have increased functionality and reporting. It is proposed that the contract will be for supply, installation, migration from existing platform, and … View the procurement »
The Contracting Entity intends to procure a contract for the Front-End Network and Element management application, Provision and Maintenance Services including migration from existing application to replace the current Castlerock SNMP manager and upgrade to an improved version with multiple protocol capabilities including the SNMP V3 and APIs that will have increased functionality and reporting. It is proposed that the contract will be for supply, installation, migration from existing platform, and … View the procurement »
2024-09-03
The Provision of a Managed SIEM and SOC solution (Irish Blood Transfusion Service)
The IBTS is seeking the services of qualified companies to provide a Managed SIEM and SOC Service. Tenderers must clearly demonstrate how their solution addresses each of the requirements set out in this document. A mere affirmative statement by the Tenderer that it can/will do so, or a reiteration of the tender requirements is not sufficient in this regard. View the procurement »
The IBTS is seeking the services of qualified companies to provide a Managed SIEM and SOC Service. Tenderers must clearly demonstrate how their solution addresses each of the requirements set out in this document. A mere affirmative statement by the Tenderer that it can/will do so, or a reiteration of the tender requirements is not sufficient in this regard. View the procurement »
2024-08-01
TR1559 Intergrated Facilities Management (Electricity Supply Board ( ESB ))
TR1559 Integrated Facilities Management - 3 lots Lot 1: Soft Services (Cleaning, Landscaping, Waste Management, Man guarding) Lot 2: Hard Services (Technical PPM’s, Reactive, Remedial) Lot 3: Small Works (Construction, MandE, Fabric, Security upgrades/replacements, Fire System upgrades/replacements) View the procurement »
TR1559 Integrated Facilities Management - 3 lots Lot 1: Soft Services (Cleaning, Landscaping, Waste Management, Man guarding) Lot 2: Hard Services (Technical PPM’s, Reactive, Remedial) Lot 3: Small Works (Construction, MandE, Fabric, Security upgrades/replacements, Fire System upgrades/replacements) View the procurement »
2024-07-18
CFT for the Provision of a Security Incident and Event Management (SIEM) and Security Operations Centre (SOC) as a... (Central Statistics Office)
CFT for the Provision of a Security Incident and Event Management (SIEM) and Security Operations Centre (SOC) as a Service for the Central Statistics Office View the procurement »
CFT for the Provision of a Security Incident and Event Management (SIEM) and Security Operations Centre (SOC) as a Service for the Central Statistics Office View the procurement »
2024-07-11
Provision of Managed Services for the Current MyNMBI system and Technical Oversight and Related Services for the... (Bord Altranais agus Cnáimhseachais na hÉireann Nursing and Midwifery Board of Ireland)
NMBI proposes to engage in a competitive process for the establishment of a framework agreement Provision of Managed Services for the Current MyNMBI and Technical Oversight and Related Services for the Next Generation of MyNMBI. A framework agreement constitutes a means of establishing overall terms and conditions in accordance with which, for a specified duration, individual contracts may or may not be awarded. In the context of a single-operator framework agreement, the successful framework member does … View the procurement »
NMBI proposes to engage in a competitive process for the establishment of a framework agreement Provision of Managed Services for the Current MyNMBI and Technical Oversight and Related Services for the Next Generation of MyNMBI. A framework agreement constitutes a means of establishing overall terms and conditions in accordance with which, for a specified duration, individual contracts may or may not be awarded. In the context of a single-operator framework agreement, the successful framework member does … View the procurement »
2024-07-05
ISS111-2024 - Assignment Feedback and Originality Validation Solution. (University of Galway (ID 1400))
Technical Specification: University of Galway is seeking a software Solution for providing feedback and supporting the detection of plagiarism in submitted assignments with Canvas VLE integration. Requirement: Licensing, development, maintenance, upgrades, consultancy and technical support for a software Solution for providing feedback and supporting the detection of plagiarism in submitted assignments with Canvas VLE integration. - All tender submissions must be uploaded via a zip file View the procurement »
Technical Specification: University of Galway is seeking a software Solution for providing feedback and supporting the detection of plagiarism in submitted assignments with Canvas VLE integration. Requirement: Licensing, development, maintenance, upgrades, consultancy and technical support for a software Solution for providing feedback and supporting the detection of plagiarism in submitted assignments with Canvas VLE integration. - All tender submissions must be uploaded via a zip file View the procurement »
2024-06-14
Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process... (The Office of Government Procurement)
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). View the procurement »
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). View the procurement »
2024-06-13
NCSE For the Supply, Implementation and Support of a Collaborative Project and Organisational Management System (National Council for Special Education)
The National Council for Special Education (NCSE) invites tenders for the Supply, Implementation and Support of a Collaborative Project and Organisational Management System View the procurement »
The National Council for Special Education (NCSE) invites tenders for the Supply, Implementation and Support of a Collaborative Project and Organisational Management System View the procurement »
2024-05-20
NCSE Online Cloud Based Helpdesk Ticketing System (National Council for Special Education)
The National Council for Special Education (NCSE) invites tenders for an online cloud based Helpdesk Ticketing System that can be configured to process support requests to the NCSE from schools. The NCSE wish to launch this system by the end of August 2024 subject to negotiation with the preferred supplier in line with a good ticketing system being ready for launch. View the procurement »
The National Council for Special Education (NCSE) invites tenders for an online cloud based Helpdesk Ticketing System that can be configured to process support requests to the NCSE from schools. The NCSE wish to launch this system by the end of August 2024 subject to negotiation with the preferred supplier in line with a good ticketing system being ready for launch. View the procurement »
2024-04-29
ISS1663 Microsoft 365 Backup hyper-care, enhanced implementation provision, cloud storage and technical support for... (University of Galway (ID 1400))
Data backup, data recovery, and data export requirements within University of Galway for staff utilising the Microsoft 365 platform. These requirements delivered as a SaaS solution. All tender submissions to be submitted via zip file View the procurement »
Data backup, data recovery, and data export requirements within University of Galway for staff utilising the Microsoft 365 platform. These requirements delivered as a SaaS solution. All tender submissions to be submitted via zip file View the procurement »