Provision of Managed Business Process Support Services for CORU
Health and Social Care Professionals Council (CORU)
The objective of this tender is to implement a workforce augmentation facility where the awarded tenderer will provide additional resources to CORU to process applications for recognition and registration applications. The objective is to progress and process these applications in a timely manner. The team will be reporting directly to a Senior Manager in CORU or their designate. Please note that all external resources will be trained in the application processes, SOPs and checklists, using a training pack developed by CORU. The supervisor and resources are to be based in Ireland so that they can attend face to face training as well as attend regular virtual team meetings.
DeadlineDeadline 2026-10-19
Who? What?- โข Data services โบ Data-processing services
- โข Marketing services โบ Customer services
- โข System and support services โบ Helpdesk and support services
- โข Telephone-answering services โบ Call centre
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2026-09-17 | Contract notice |
Contract notice (2026-09-17)
Object
Scope of the procurement
Title: Provision of Managed Business Process Support Services for CORU
Short description:
Type of contract: Services
Products/services: Call centre ๐ฆ
Estimated value excluding VAT: 900 000 EUR ๐ฐ
Description
Internal identifier:
Additional products/services: Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 4 years
Title
Lot Identification Number:
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-10-19 12:00:00 ๐
Conditions for opening of tenders: 2026-10-19 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=9102440
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 180 days
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-10-19 12:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=9102440
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2026-10-08 12:00:00 ๐
The CVD legal basis to establish which category of procurement procedure applies: Other service contract
The procurement falls within the scope of the European Parliament and Council 2009/33/EC (Clean Vehicles Directive โ CVD) โ
Contracting authority
Name and addresses
Name: Health and Social Care Professionals Council (CORU)
National registration number:
Department: Coru
Postal address: Infinity Building, Georgeโs Court, Georgeโs Lane, Smithfield, Dublin 7
Infinity Building, Georgeโs Court, Georgeโs Lane, Smithfield, Dublin 7, D07 E98Y, Ireland.
Postal code: D07 E98Y
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
Contact point: Clare Quille
E-mail: procurement@coru.ie ๐ง
Phone: 01 293 3160 ๐
Fax: 0000 ๐
URL: https://coru.ie ๐
Information exchange endpoint (URL): https://www.coru.ie/ ๐
Address of the buyer profile: https://coru.ie ๐
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
Health
Information about joint procurement
The contract is awarded by a central purchasing body โ
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=9102440 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=9102440 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 181-643285 (2026-09-17)
Object
Scope of the procurement
Title: Provision of Managed Business Process Support Services for CORU
Short description:
The objective of this tender is to implement a workforce augmentation facility where the awarded tenderer will provide additional resources to CORU to process applications for recognition and registration applications. The objective is to progress and process these applications in a timely manner. The team will be reporting directly to a Senior Manager in CORU or their designate. Please note that all external resources will be trained in the application processes, SOPs and checklists, using a training pack developed by CORU. The supervisor and resources are to be based in Ireland so that they can attend face to face training as well as attend regular virtual team meetings.
Show more
Products/services: Call centre ๐ฆ
Estimated value excluding VAT: 900 000 EUR ๐ฐ
Description
Internal identifier:
0
Additional products/services: Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 4 years
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-10-19 12:00:00 ๐
Conditions for opening of tenders: 2026-10-19 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=9102440
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 180 days
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-10-19 12:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=9102440
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2026-10-08 12:00:00 ๐
The CVD legal basis to establish which category of procurement procedure applies: Other service contract
The procurement falls within the scope of the European Parliament and Council 2009/33/EC (Clean Vehicles Directive โ CVD) โ
Contracting authority
Name and addresses
Name: Health and Social Care Professionals Council (CORU)
National registration number:
000000
Department: Coru
Postal address: Infinity Building, Georgeโs Court, Georgeโs Lane, Smithfield, Dublin 7
Infinity Building, Georgeโs Court, Georgeโs Lane, Smithfield, Dublin 7, D07 E98Y, Ireland.
Postal code: D07 E98Y
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
Contact point: Clare Quille
E-mail: procurement@coru.ie ๐ง
Phone: 01 293 3160 ๐
Fax: 0000 ๐
URL: https://coru.ie ๐
Information exchange endpoint (URL): https://www.coru.ie/ ๐
Address of the buyer profile: https://coru.ie ๐
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
Health
Information about joint procurement
The contract is awarded by a central purchasing body โ
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=9102440 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=9102440 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 181-643285 (2026-09-17)
New procurements in related categories ๐