Procurements: Customer services
>20 archived procurements
Customer services have been procured by organizations such as National Transport Authority, Sustainable Energy Authority of Ireland, and Department of Social Protection.
Historically, suppliers within this area have been Abtran, ARI Services Europe Ltd [ARISE], Red C Research And Marketing Ltd, Amarach Research, Behaviour & Attitudes Marketing Research, Capita Customer Solutions Limited, Capita Customer Solutions Ltd, RigneyDolphin Group, Servisource Recruitment, and The Gift Card Company trading as FromMe2You Gift Card.
- Business services: law, marketing, consulting, recruitment, printing and security (>20 new procurements)
- Market and economic research; polling and statistics (>20)
- Advertising and marketing services (11)
- Marketing services (6)
- Customer services ⬅️
Recent procurements of customer services in Ireland
2026-02-10
Provision of Fare Evasion Survey Services (National Transport Authority_1149)
The purpose of the Services is to undertake Fare Evasion Surveys (FES) on board Public Transport Services for bus and rail across the state and determine the fare evasion rate for each of these services at the network level and at more disaggregate levels. It is an essential requirement that the results of these surveys are statistically robust and reliable. The Authority has set the number of individual FES records for each of the nine contracts listed below with the aim of achieving a sample error of … View the procurement »
The purpose of the Services is to undertake Fare Evasion Surveys (FES) on board Public Transport Services for bus and rail across the state and determine the fare evasion rate for each of these services at the network level and at more disaggregate levels. It is an essential requirement that the results of these surveys are statistically robust and reliable. The Authority has set the number of individual FES records for each of the nine contracts listed below with the aim of achieving a sample error of … View the procurement »
2025-12-23
Disability Staff Survey for National (Health Service Executive (HSE))
Disability Staff Survey for National View the procurement »
Disability Staff Survey for National View the procurement »
2025-12-16
25-010F Provision of Market Research and Intelligence Subscription Services (Uisce Éireann)
Uisce Éireann is undertaking a competitive tender process for Market Research and Intelligence Subscription services for Professional Services specifically for various functions including but not limited to IT, HR, Supply Chain, Customer Services and Support, Finance and Communications. Other Business Functions including Business Change and Innovation Departments do not currently hold subscription licenses but may have requirements in the future. View the procurement »
Uisce Éireann is undertaking a competitive tender process for Market Research and Intelligence Subscription services for Professional Services specifically for various functions including but not limited to IT, HR, Supply Chain, Customer Services and Support, Finance and Communications. Other Business Functions including Business Change and Innovation Departments do not currently hold subscription licenses but may have requirements in the future. View the procurement »
2025-12-08
Formal Call for Tenders for the Provision of an Integrated Patient and Employee Experience software for St James’s Hospital. (St James's Hospital)
Formal Call for Tenders for the Provision of an Integrated Patient and Employee Experience software for St James’s Hospital. View the procurement »
Formal Call for Tenders for the Provision of an Integrated Patient and Employee Experience software for St James’s Hospital. View the procurement »
2025-08-15
2025PR043 Request for Tenders (RFT) for the provision of Customer Support Services to the Strategic Banking... (National Treasury Management Agency (NTMA))
The National Treasury Management Agency (NTMA) is seeking tenders for the provision of Customer Support Services to the Strategic Banking Corporation of Ireland (SBCI) in connection with SBCI Products and Schemes. Please see the RFT attached to this notice for further information. View the procurement »
The National Treasury Management Agency (NTMA) is seeking tenders for the provision of Customer Support Services to the Strategic Banking Corporation of Ireland (SBCI) in connection with SBCI Products and Schemes. Please see the RFT attached to this notice for further information. View the procurement »
2025-07-22
TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship... (Cavan County Council)
TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform, a Customer Web Portal and Booking System for Cavan County Council. Please Refer to Tender Documents for further details View the procurement »
TEN2500144 - RFT For the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform, a Customer Web Portal and Booking System for Cavan County Council. Please Refer to Tender Documents for further details View the procurement »
2025-07-04
2025PR023 Request for Tenders for the provision of Loan Administration Services to Home Building Finance Ireland (HBFI) (National Treasury Management Agency (NTMA))
Home Building Finance Ireland (HBFI) is seeking tenders for the provision of Loan Administration Services. Please see the attached Request for Tenders (RFT) attached to this notice for further information. View the procurement »
Home Building Finance Ireland (HBFI) is seeking tenders for the provision of Loan Administration Services. Please see the attached Request for Tenders (RFT) attached to this notice for further information. View the procurement »
2025-04-22
Provision of the Annual National Household Travel Survey (National Transport Authority_1149)
The National Transport Authority (the “Authority”) wishes to undertake the annual National Household Travel Survey (“NHTS”) of 4,000 households throughout the Republic of Ireland, with the surveys conducted between September and early December each year. The purpose of the surveys is to gather travel information statistics for the Authority’s ongoing transportation planning role, as well as to provide essential travel data for the update of its regional transport models, the development of additional … View the procurement »
The National Transport Authority (the “Authority”) wishes to undertake the annual National Household Travel Survey (“NHTS”) of 4,000 households throughout the Republic of Ireland, with the surveys conducted between September and early December each year. The purpose of the surveys is to gather travel information statistics for the Authority’s ongoing transportation planning role, as well as to provide essential travel data for the update of its regional transport models, the development of additional … View the procurement »
2025-03-11
Establishment of Multi Supplier Framework Agreement for the Provision of Survey Services (University College Dublin ( UCD ))
The Contracting Authority is employing the open procedure to establish this multi-party framework agreement. This framework agreement concerns the delivery of survey services with an initial contract for the provision of sampling fieldwork and other deliverables of the European Social Survey Round 12 in Ireland View the procurement »
The Contracting Authority is employing the open procedure to establish this multi-party framework agreement. This framework agreement concerns the delivery of survey services with an initial contract for the provision of sampling fieldwork and other deliverables of the European Social Survey Round 12 in Ireland View the procurement »
2025-01-24
TC202501 Employer Excellence Programme - Survey and Recognition Assessment (Fáilte Ireland-National Tourism Development Authority)
Employer Excellence Programme - Survey and Recognition Assessment View the procurement »
Employer Excellence Programme - Survey and Recognition Assessment View the procurement »
2024-11-18
Provision of a cloud-based Online Digital Forms Platform and integrated Customer Web Portal (Longford County Council_1128)
Longford County Council seeks proposals for the provision, installation, hosting and support of a secure cloud-based Online Digital Forms Platform and integrated Customer Web Portal View the procurement »
Longford County Council seeks proposals for the provision, installation, hosting and support of a secure cloud-based Online Digital Forms Platform and integrated Customer Web Portal View the procurement »
2024-11-12
Provision of and on-going support of a Customer Relationship Management SaaS Solution (Irish Manufacturing Research CLG)
In summary, the Services comprise: configuration, installation, hosting, on-going support and training of a secured Customer Relationship Management (CRM) SaaS solution for the support of marketing, sales and operational activities. View the procurement »
In summary, the Services comprise: configuration, installation, hosting, on-going support and training of a secured Customer Relationship Management (CRM) SaaS solution for the support of marketing, sales and operational activities. View the procurement »
2024-10-25
Request for Tenders for the provision of Digital Services and Customer Relationship Management Platform (Louth County Council_381)
LCC seeks proposals for the provision, installation, hosting and support of a secure cloud based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal. View the procurement »
LCC seeks proposals for the provision, installation, hosting and support of a secure cloud based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal. View the procurement »
2024-10-22
Request for Proposal to Coillte for Double Materiality Stakeholder Engagement Consultancy Services (Coillte CGA)
Coillte CGA invites proposals for research services to support a stakeholder engagement process aligned with Coillte's Double Materiality Assessment (DMA). This project aims to gather targeted insights from key stakeholder groups and the general public to inform Coillte's sustainability priorities, with a focus on material topics such as IROs (Impact, Risk, and Opportunity factors). View the procurement »
Coillte CGA invites proposals for research services to support a stakeholder engagement process aligned with Coillte's Double Materiality Assessment (DMA). This project aims to gather targeted insights from key stakeholder groups and the general public to inform Coillte's sustainability priorities, with a focus on material topics such as IROs (Impact, Risk, and Opportunity factors). View the procurement »
2024-10-16
Provision of a Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a... (Longford County Council_1128)
Longford County Council seeks proposals for the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal. View the procurement »
Longford County Council seeks proposals for the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal. View the procurement »
2024-08-22
Provision of End-to-End Collector Coin Services for the Central Bank of Ireland (Central Bank of Ireland)
The Central Bank of Ireland (“Central Bank”) requires an outsourced service provider capable of providing end to end delivery of the Central Bank’s annual collector coin programme. The successful vendor will be responsible for: i) The development of a secure online sales system with integrated payments engine that is General Data Protection Regulation (GDPR) and Payment Card Industry (PCI) compliant. ii) The manufacture / Procurement of Collector Coin Product to the prescribed quality standard and themes … View the procurement »
The Central Bank of Ireland (“Central Bank”) requires an outsourced service provider capable of providing end to end delivery of the Central Bank’s annual collector coin programme. The successful vendor will be responsible for: i) The development of a secure online sales system with integrated payments engine that is General Data Protection Regulation (GDPR) and Payment Card Industry (PCI) compliant. ii) The manufacture / Procurement of Collector Coin Product to the prescribed quality standard and themes … View the procurement »
2024-07-31
TG4 - National and Secondary School Research Survey (TG4)
In recent years TG4 has been broadening its children’s and educational offering through Cúla4 and Foghlaim TG4. Autumn 2023 saw the launch of a dedicated Cúla4 channel and Foghlaim TG4 continues to add to its catalogue of video material for both teachers and students through its website and social media. Viewing information from the TG4 Player, along with research previously carried out, tells us that Cúla4 and Foghlaim TG4 material is used in the classroom extensively. TG4 would like to continue to gain … View the procurement »
In recent years TG4 has been broadening its children’s and educational offering through Cúla4 and Foghlaim TG4. Autumn 2023 saw the launch of a dedicated Cúla4 channel and Foghlaim TG4 continues to add to its catalogue of video material for both teachers and students through its website and social media. Viewing information from the TG4 Player, along with research previously carried out, tells us that Cúla4 and Foghlaim TG4 material is used in the classroom extensively. TG4 would like to continue to gain … View the procurement »
2024-07-01
Defence Forces Culture and Engagement Surveys (Irish Defence Forces_1144)
Defence Forces Culture and Engagement Surveys View the procurement »
Defence Forces Culture and Engagement Surveys View the procurement »
2024-06-19
Brand Ambassador Services (Bus Eireann/Irish Bus)
Brand Ambassador Services View the procurement »
Brand Ambassador Services View the procurement »
2024-06-14
Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process... (The Office of Government Procurement)
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). View the procurement »
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). View the procurement »
2024-06-06
Management of incentives for Eurofound’s surveys - 220701/7122 (European Foundation for the Improvement of Living and Working Conditions)
Eurofound is seeking to engage an external party to oversee the supply and management of monetary vouchers sourced from suppliers of reputable brands in the respective market. These vouchers are intended to be distributed by Eurofound to participating respondents in the online interviews across the 27 EU Member States. View the procurement »
Eurofound is seeking to engage an external party to oversee the supply and management of monetary vouchers sourced from suppliers of reputable brands in the respective market. These vouchers are intended to be distributed by Eurofound to participating respondents in the online interviews across the 27 EU Member States. View the procurement »
2024-05-08
Provision of a Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a... (Leitrim County Council_2136)
Leitrim County Council seeks proposals for the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal. View the procurement »
Leitrim County Council seeks proposals for the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal. View the procurement »
2024-04-19
Vulnerability Assessment for applicants for international protection in accordance with the requirements of S.I... (Department of Children Equality Disability Integration and Youth)
In summary, the Services comprise: Completion of an assessment of vulnerability for all applicants for international protection in Ireland within one week of application date. Assessment service to commence operation in Q3 2024. Completion of an assessment of vulnerability for all persons on a waiting list of 800 persons by end Q4 2024. View the procurement »
In summary, the Services comprise: Completion of an assessment of vulnerability for all applicants for international protection in Ireland within one week of application date. Assessment service to commence operation in Q3 2024. Completion of an assessment of vulnerability for all persons on a waiting list of 800 persons by end Q4 2024. View the procurement »
2024-04-02
Provision of National Household Travel Survey 2024 (National Transport Authority_1149)
In accordance with Goal 8 of the Department of Transport’s National Sustainable Mobility Policy, the Authority wishes to undertake a National Household Travel Survey (NHTS) of 4,000 households throughout the Republic of Ireland between September 2024 and early December 2024. The purpose of the survey is to gather travel information statistics for the Authority’s ongoing transportation planning role, as well as to provide essential travel data for the update of its regional transport models, the … View the procurement »
In accordance with Goal 8 of the Department of Transport’s National Sustainable Mobility Policy, the Authority wishes to undertake a National Household Travel Survey (NHTS) of 4,000 households throughout the Republic of Ireland between September 2024 and early December 2024. The purpose of the survey is to gather travel information statistics for the Authority’s ongoing transportation planning role, as well as to provide essential travel data for the update of its regional transport models, the … View the procurement »
2024-03-27
The supply of Physical Gift Cards for the CSO’s Household Surveys Incentivised Participation Scheme for the CSO (Central Statistics Office)
The supply of Physical Gift Cards for the CSO’s Household Surveys Incentivised Participation Scheme for the CSO View the procurement »
The supply of Physical Gift Cards for the CSO’s Household Surveys Incentivised Participation Scheme for the CSO View the procurement »
2024-02-23
HIS-43 - Managed services to deliver a survey solution for the National Care Experience Programme (NCEP) (Health Information and Quality Authority (HIQA))
Provision of Managed services to deliver a survey solution for the National Care Experience Programme. See tender documents for further information. View the procurement »
Provision of Managed services to deliver a survey solution for the National Care Experience Programme. See tender documents for further information. View the procurement »
2024-01-08
Managed Business Process Services to Support SEAI Programmes (Sustainable Energy Authority of Ireland)
The objective of this Request For Tender is to identify a suitably skilled and experienced multi-disciplined customer and business process services provider that will operate in partnership with SEAI to support the effective delivery of SEAI programmes in line with SEAI’s values of being Passionate, Courageous, Innovative, Trusted, Experts and Collaborative. For further information please see the Request for Tender published at www.etenders.gov.ie View the procurement »
The objective of this Request For Tender is to identify a suitably skilled and experienced multi-disciplined customer and business process services provider that will operate in partnership with SEAI to support the effective delivery of SEAI programmes in line with SEAI’s values of being Passionate, Courageous, Innovative, Trusted, Experts and Collaborative. For further information please see the Request for Tender published at www.etenders.gov.ie View the procurement »
2024-01-08
23/009 - Multi Supplier Framework for the Provision of Market Research Services to Gas Networks Ireland (Gas Networks Ireland)
The scope of work is for the Provision of Market Research Services for Gas Networks Ireland and its subsidiaries. This will cover market research activities for a period of five years with an option to extend for a further period, up to a maximum of 3 years. (1+1+1) at the sole discretion of Gas Networks Ireland Gas Networks Ireland requires both regular and ad hoc qualitative and quantitative market research, via national representative consumer panels. The research outcome and insight generation lead … View the procurement »
The scope of work is for the Provision of Market Research Services for Gas Networks Ireland and its subsidiaries. This will cover market research activities for a period of five years with an option to extend for a further period, up to a maximum of 3 years. (1+1+1) at the sole discretion of Gas Networks Ireland Gas Networks Ireland requires both regular and ad hoc qualitative and quantitative market research, via national representative consumer panels. The research outcome and insight generation lead … View the procurement »
2023-10-24
Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY (Department of Children Equality Disability Integration and Youth)
The provision of services for the Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY View the procurement »
The provision of services for the Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY View the procurement »
2023-10-20
Request for tenders for the Provision of Market Research Consultancy Services (HANA Data Collection) (Trinity College Dublin the University of Dublin_336)
Trinity College Dublin, the University of Dublin (“the Client”) seeks Tenders for the Provision of Market Research Consultancy Services related to the data collection field work for the Health Assets and Needs Assessment (HANA) across the community of Tallaght, in West Dublin. View the procurement »
Trinity College Dublin, the University of Dublin (“the Client”) seeks Tenders for the Provision of Market Research Consultancy Services related to the data collection field work for the Health Assets and Needs Assessment (HANA) across the community of Tallaght, in West Dublin. View the procurement »
2023-08-29
Provision of Consultancy Support to the CRU’s Customer Care Team (CCT) Dispute Resolution Function (Commission for Regulation of Utilities)
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator. Our work impacts Irish homes and businesses ensuring safe, secure and sustainable energy and water supplies for all customers. The CRU’s mission is to protect the public interest in Water, Energy and Energy Safety. The CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver on the public interest. These are: • Ensure security of supply • Drive a low … View the procurement »
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator. Our work impacts Irish homes and businesses ensuring safe, secure and sustainable energy and water supplies for all customers. The CRU’s mission is to protect the public interest in Water, Energy and Energy Safety. The CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver on the public interest. These are: • Ensure security of supply • Drive a low … View the procurement »
2023-08-17
Provision of a Survey Software Solution to DCU (Dublin City University)
DCU requires an enterprise survey solution that will provide a modern, online, accessible, feature rich survey platform. The University has, until recently, taken a decentralised approach to the sourcing and management of survey software tools with individual departments, faculties and offices engaging vendors separately. While a new central budgetary model for survey tool management has recently been agreed, the University expects the successful Tenderer to take a lead role in the management and … View the procurement »
DCU requires an enterprise survey solution that will provide a modern, online, accessible, feature rich survey platform. The University has, until recently, taken a decentralised approach to the sourcing and management of survey software tools with individual departments, faculties and offices engaging vendors separately. While a new central budgetary model for survey tool management has recently been agreed, the University expects the successful Tenderer to take a lead role in the management and … View the procurement »
2023-08-14
Tender for the provision of Customer Contact Management Services to Coimisiún na Meán (Coimisiún na Meán)
Coimisiún na Meán has a range of responsibilities including dealing with queries and complaints in respect to our regulatory remit which extends to setting standards, rules and codes for the different types of media services under the jurisdiction of the Irish State and our role as Ireland’s Digital Service Coordinator (DSC) under the Digital Services Act (DSA) . An Coimisiún’s vision for its contact management service is to offer a quality customer centric offering that is simple and easy to access and … View the procurement »
Coimisiún na Meán has a range of responsibilities including dealing with queries and complaints in respect to our regulatory remit which extends to setting standards, rules and codes for the different types of media services under the jurisdiction of the Irish State and our role as Ireland’s Digital Service Coordinator (DSC) under the Digital Services Act (DSA) . An Coimisiún’s vision for its contact management service is to offer a quality customer centric offering that is simple and easy to access and … View the procurement »
2023-08-03
Cloud (SaaS) Surveying Platform with Training and Customer Support - The provision of a fully GDPR-compliant cloud... (Public Appointments Service_554)
The provision of a GDPR-compliant cloud (SaaS) surveying platform that allows for the creation of surveys with a range question formats, logic capabilities, analysis and reporting. The overall aim of this project is to put in place an online survey platform that will facilitate PAS to engage with our customers and stakeholders on an ongoing basis, through the provision of surveys at key touch points and the collation and analysis of this data. The project has the following objectives: 1. The ability to … View the procurement »
The provision of a GDPR-compliant cloud (SaaS) surveying platform that allows for the creation of surveys with a range question formats, logic capabilities, analysis and reporting. The overall aim of this project is to put in place an online survey platform that will facilitate PAS to engage with our customers and stakeholders on an ongoing basis, through the provision of surveys at key touch points and the collation and analysis of this data. The project has the following objectives: 1. The ability to … View the procurement »
2023-06-22
Expression of Interest Single Party Framework Agreement for Supply and Support for Corporate Digital Consultation Tool (Dublin City Council)
The Contracting Authority proposes to engage in a competitive process for the establishment of a framework agreement for a Corporate Digital Consultation tool. The digital consultation tool is required to support statutory and non-statutory engagements with the public, Councillors, the Public Participation Network, external bodies, and staff, in both open and closed groups on the internet. It will work alongside other engagement channels and methods. The framework agreement will be established on foot of … View the procurement »
The Contracting Authority proposes to engage in a competitive process for the establishment of a framework agreement for a Corporate Digital Consultation tool. The digital consultation tool is required to support statutory and non-statutory engagements with the public, Councillors, the Public Participation Network, external bodies, and staff, in both open and closed groups on the internet. It will work alongside other engagement channels and methods. The framework agreement will be established on foot of … View the procurement »
2023-06-20
National Household Travel Survey 2023 (National Transport Authority_1149)
Provision of National Household Travel Survey 2023 View the procurement »
Provision of National Household Travel Survey 2023 View the procurement »
2023-04-19
NMI/2023/15 Provision of Visitor Audience Survey Services (National Museum of Ireland)
The objective of this invitation is to secure the services of a company or agency to deliver the National Museum of Ireland’s ongoing and developing audience research programme as part of the Visitor Transformation Project. We require a range of data and insights about our visitors and audience to assist in the delivery of our new Strategic Plan and Capital Development Programme. NMI is seeking a suitably qualified contractor to deliver onsite and digital research with experience in the arts and cultural … View the procurement »
The objective of this invitation is to secure the services of a company or agency to deliver the National Museum of Ireland’s ongoing and developing audience research programme as part of the Visitor Transformation Project. We require a range of data and insights about our visitors and audience to assist in the delivery of our new Strategic Plan and Capital Development Programme. NMI is seeking a suitably qualified contractor to deliver onsite and digital research with experience in the arts and cultural … View the procurement »
2023-04-03
Provision of Social Media Services (Tourism Ireland CLG)
Tourism Ireland wishes to enter into a contract with a Supplier(s) for Social Media Services. The requirements are split into two [2] lots: Lot 1 - Social Media Management; and Lot 2 - Community Management & Influencer Services View the procurement »
Tourism Ireland wishes to enter into a contract with a Supplier(s) for Social Media Services. The requirements are split into two [2] lots: Lot 1 - Social Media Management; and Lot 2 - Community Management & Influencer Services View the procurement »
2023-03-28
23/009 - Customer Experience Programme (Uisce Éireann)
23/009 - Customer Experience Programme View the procurement »
23/009 - Customer Experience Programme View the procurement »
2022-12-16
Request for Tenders for provision of Customer Contact Management Services (Commission for Communications Regulation (ComReg),)
Request for Tenders (RFT) for provision of Customer Contact Management Services. • ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”) premium rate services (“PRS”), and Postal services • In summary the service involves dealing with all consumer contacts (residential and business consumers) to ComReg and service provider contacts in relation to complaints raised with providers on … View the procurement »
Request for Tenders (RFT) for provision of Customer Contact Management Services. • ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”) premium rate services (“PRS”), and Postal services • In summary the service involves dealing with all consumer contacts (residential and business consumers) to ComReg and service provider contacts in relation to complaints raised with providers on … View the procurement »
2022-09-19
UCD wishes to procure the services of a survey tool (University College Dublin ( UCD ))
UCD wishes to procure a campus wide survey tool platform View the procurement »
UCD wishes to procure a campus wide survey tool platform View the procurement »
2022-08-22
Microsoft Dynamics 365 Customer Relationship Management system and Chatbot Microsoft PVA, Omnichannel, Services... (Department of Agriculture, Food and the Marine)
An improved CRM will enhance service delivery to all external/internal customers and mitigate reputational risks to DAFM as follows: •Enhanced integration of systems will reduce duplication of calls •One system, one message – assurance of a cohesive message being relayed to customers. •Improved customer access to data in relation to scheme applications, herd data etc •Improved monitoring of customer queries especially at peak application/payment times. •Improved inter connectivity to other compatible … View the procurement »
An improved CRM will enhance service delivery to all external/internal customers and mitigate reputational risks to DAFM as follows: •Enhanced integration of systems will reduce duplication of calls •One system, one message – assurance of a cohesive message being relayed to customers. •Improved customer access to data in relation to scheme applications, herd data etc •Improved monitoring of customer queries especially at peak application/payment times. •Improved inter connectivity to other compatible … View the procurement »
2022-08-15
RFT for the provision of a Queue Management System in the Department of Social Protection (Department of Social Protection)
The supply, delivery, installation, commissioning and maintenance of a Queue Management System to the Department of Social Protection. View the procurement »
The supply, delivery, installation, commissioning and maintenance of a Queue Management System to the Department of Social Protection. View the procurement »
2022-08-11
22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage (Gas Networks Ireland)
22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage Please refer to the PQQ Doc for further information. View the procurement »
22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage Please refer to the PQQ Doc for further information. View the procurement »
2022-08-10
Provision of field marketing and event management services in support of SEAI’s Community Based Social Marketing... (Sustainable Energy Authority of Ireland)
The objective of this RFT is to invite proposals from suitably qualified service providers for the provision of field marketing and event management services to support SEAI’s Community Based Social Marketing (CBSM) activities to drive demand for home energy upgrades and to make it easier and more attractive for homeowners to upgrade their homes and to apply for home energy upgrade grants from SEAI. For further details on this tender, please visit the Request for Tender on www.etenders.gov.ie View the procurement »
The objective of this RFT is to invite proposals from suitably qualified service providers for the provision of field marketing and event management services to support SEAI’s Community Based Social Marketing (CBSM) activities to drive demand for home energy upgrades and to make it easier and more attractive for homeowners to upgrade their homes and to apply for home energy upgrade grants from SEAI. For further details on this tender, please visit the Request for Tender on www.etenders.gov.ie View the procurement »
2022-08-04
Physical Gift Cards for the CSO’s Household Surveys Incentivised Participation Scheme (Central Statistics Office)
The provision of approximately €250,000 worth of physical gift cards for the Central Statistics Office’s Household Surveys Incentivised Participation Scheme. The requirement of this RFT is for physical gift cards that can be used both online and in participating outlets. The face value of the gift cards required is €50. The number and face value of gift cards required may change or be modified throughout the duration of the contract and any subsequent extensions in line with business needs. As such, CSO … View the procurement »
The provision of approximately €250,000 worth of physical gift cards for the Central Statistics Office’s Household Surveys Incentivised Participation Scheme. The requirement of this RFT is for physical gift cards that can be used both online and in participating outlets. The face value of the gift cards required is €50. The number and face value of gift cards required may change or be modified throughout the duration of the contract and any subsequent extensions in line with business needs. As such, CSO … View the procurement »
2022-07-08
Request for Tenders for the National Household Travel Survey 2022 (National Transport Authority)
The Authority wishes to undertake a National Household Travel Survey (NHTS) throughout the Republic of Ireland between September 2022 and early December 2022. The purpose of the survey is to gather travel information statistics for the Authority’s on-going transportation planning role and to provide essential travel data for the update of their regional transport models and for the development of additional transport modelling tools. This survey will, once completed, represent the third such National … View the procurement »
The Authority wishes to undertake a National Household Travel Survey (NHTS) throughout the Republic of Ireland between September 2022 and early December 2022. The purpose of the survey is to gather travel information statistics for the Authority’s on-going transportation planning role and to provide essential travel data for the update of their regional transport models and for the development of additional transport modelling tools. This survey will, once completed, represent the third such National … View the procurement »
2022-06-30
Management and delivery of an end to end electric vehicle (EV) dealerships of the year award scheme (Sustainable Energy Authority of Ireland)
In summary, the Services comprise: the management and delivery of an end-to-end electric vehicle dealership award scheme. The Awards Scheme will be run in the Republic of Ireland with the potential for a winner from each of the 26 counties and one national winner. The successful tenderer will be responsible for project managing the entire scheme in accordance with the objectives and directions of SEAI. The successful tenderer will at a minimum: maximise dealership participation and assess dealerships who … View the procurement »
In summary, the Services comprise: the management and delivery of an end-to-end electric vehicle dealership award scheme. The Awards Scheme will be run in the Republic of Ireland with the potential for a winner from each of the 26 counties and one national winner. The successful tenderer will be responsible for project managing the entire scheme in accordance with the objectives and directions of SEAI. The successful tenderer will at a minimum: maximise dealership participation and assess dealerships who … View the procurement »
2022-04-25
Appointment of a Safety Supervisory Body (SSB) to operate the CRU’s Safe Electric and Registered Gas Installer (RGI)... (Commission for Regulation of Utilities)
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator and has a wide range of economic, customer protection and safety responsibilities in the energy and water sectors. The CRU intends to appoint a single SSB to cover the operations of both the Electrical Safety Supervisory Body (ESSB) and the Gas Safety Supervisory Body (GSSB). The ESSB and the GSSB operate and manage the CRU’s statutory regulatory safety schemes for electrical contractors and gas … View the procurement »
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator and has a wide range of economic, customer protection and safety responsibilities in the energy and water sectors. The CRU intends to appoint a single SSB to cover the operations of both the Electrical Safety Supervisory Body (ESSB) and the Gas Safety Supervisory Body (GSSB). The ESSB and the GSSB operate and manage the CRU’s statutory regulatory safety schemes for electrical contractors and gas … View the procurement »
2022-02-04
Online Survey Services (Trinity College Dublin, the University of Dublin)
This public procurement competition relates to the establishment of a Multi-Party Framework Agreement for the supply of Online Survey Services to support remote and online surveys primarily conducted by Trinity College Dublin. Please see RFT clause 1.4 for other institutions which may avail of the services. The established software-as-a-service (SaaS) solution will be initially expected to deliver online survey functionality for an annual GOS data collection project. This sample project will be used to … View the procurement »
This public procurement competition relates to the establishment of a Multi-Party Framework Agreement for the supply of Online Survey Services to support remote and online surveys primarily conducted by Trinity College Dublin. Please see RFT clause 1.4 for other institutions which may avail of the services. The established software-as-a-service (SaaS) solution will be initially expected to deliver online survey functionality for an annual GOS data collection project. This sample project will be used to … View the procurement »