2025PR043 Request for Tenders (RFT) for the provision of Customer Support Services to the Strategic Banking Corporation of Ireland (SBCI) in connection with SBCI Products and Schemes

Contract notice (2025-08-15)
Object
Scope of the procurement
Title: 2025PR043 Request for Tenders (RFT) for the provision of Customer Support Services to the Strategic Banking Corporation of Ireland (SBCI) in connection with SBCI Products and Schemes
Reference number: 2025PR043
Short description:
“The National Treasury Management Agency (NTMA) is seeking tenders for the provision of Customer Support Services to the Strategic Banking Corporation of...”    Show more
Type of contract: Services
Products/services: Call centre 📦
Estimated value excluding VAT: 0 EUR 💰
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier: 2025PR043
Estimated value excluding VAT: 0 EUR 💰
Description of the procurement:
“The National Treasury Management Agency (NTMA) is seeking tenders for the provision of Customer Support Services to the Strategic Banking Corporation of...”    Show more
Type of contract: Services
Products/services: Call centre 📦
Additional products/services: Office-support services 📦
Customer services 📦
Business services: law, marketing, consulting, recruitment, printing and security 📦
Data-processing services 📦
Aim of strategic procurement: Reduction of environmental impacts

“Climate change mitigation”
Approach to reducing environmental impacts: Climate change mitigation
Green Procurement Criteria: Other Green Public Procurement criteria
Country: Ireland 🇮🇪
Duration: 84 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Office-support services 📦
Customer services 📦
Business services: law, marketing, consulting, recruitment, printing and security 📦
Data-processing services 📦

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-09-16 14:00:00 📅
Conditions for opening of tenders: 2025-09-16 14:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6284960
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 6
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-09-16 14:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6284960”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic ordering will be used ✅
Electronic payment will be used ✅
Deadline for requesting additional information: 2025-08-29 14:00:00 📅

Contracting authority
Name and addresses
Name: National Treasury Management Agency (NTMA)
National registration number: 549300KXBEJAOJ9OVF93
Postal address: Treasury Dock, North Wall Quay
Postal code: D01A9T8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: procurement@ntma.ie 📧
Phone: +353 (0) 1 2384000 📞
URL: https://www.ntma.ie 🌏
Address of the buyer profile: https://www.ntma.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6284960 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6284960 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 157-540079 (2025-08-15)

Contract notice (2025-09-18)
Object
Scope of the procurement
Estimated value excluding VAT: 0 EUR 💰
Description
0 EUR 💰

Procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-09-25 14:00:00 📅
Conditions for opening of tenders: 2025-09-25 14:30:00 📅
Tendering terms
Opening date: 2025-09-25 14:30:00 📅

Changes
Other additional information

“Section 5.1.12 Terms of procurement: Terms of submission: Deadline for receipt of tenders: Date/time and Information about public opening: Opening date: Date/time”    Show more
Main reason for change: Information updated
Information about modifications
Version of the previous notice to be changed: 9493e987-a883-4b49-a545-63875f47e19c-02
Source: OJS 2025/S 180-615730 (2025-09-18)