Procurements: Call centre
>20 archived procurements
Call centre have been procured by organizations such as Sustainable Energy Authority of Ireland, Bus Eireann/Irish Bus, and National Transport Authority.
Historically, suppliers within this area have been Abtran, Capita Customer Solutions Limited, ARI Services Europe Ltd [ARISE], FEXCO Unlimited Company, RigneyDolphin Group, Servisource Recruitment, SouthWestern Business Process Services Limited, Abtran Limited, ARI Services Europe Ltd (ARISE), and Capita Customer Solutions Ltd.
- Business services: law, marketing, consulting, recruitment, printing and security (>20 new procurements)
- Office-support services (1)
- Telephone-answering services
- Telephone operator services
- Call centre ⬅️
Recent procurements of call centre in Ireland
2025-08-15
2025PR043 Request for Tenders (RFT) for the provision of Customer Support Services to the Strategic Banking... (National Treasury Management Agency (NTMA))
The National Treasury Management Agency (NTMA) is seeking tenders for the provision of Customer Support Services to the Strategic Banking Corporation of Ireland (SBCI) in connection with SBCI Products and Schemes. Please see the RFT attached to this notice for further information. View the procurement »
The National Treasury Management Agency (NTMA) is seeking tenders for the provision of Customer Support Services to the Strategic Banking Corporation of Ireland (SBCI) in connection with SBCI Products and Schemes. Please see the RFT attached to this notice for further information. View the procurement »
2025-02-19
Operator of the National Emergency Call Answering Service (Department of the Environment Climate and Communications)
In advance of the expiration of the current contract for the operation of the Emergency Call Answering Service (ECAS) on 24 November 2025, the Department is undertaking this Procurement for the appointment of a new entity or entities to operate the ECAS. Although the Current Contract is due to expire on 24 November 2025, there are provisions in the Current Contract to allow for the Minister to extend the contract for a further two (2) years. The ECAS is responsible for answering all emergency … View the procurement »
In advance of the expiration of the current contract for the operation of the Emergency Call Answering Service (ECAS) on 24 November 2025, the Department is undertaking this Procurement for the appointment of a new entity or entities to operate the ECAS. Although the Current Contract is due to expire on 24 November 2025, there are provisions in the Current Contract to allow for the Minister to extend the contract for a further two (2) years. The ECAS is responsible for answering all emergency … View the procurement »
2024-11-15
Call Centre Services (Bus Eireann/Irish Bus)
Single Party Framework for Call Centre Services for Bus Eireann Schools and Expressway View the procurement »
Single Party Framework for Call Centre Services for Bus Eireann Schools and Expressway View the procurement »
2024-08-28
Provision of Customer Contact Managed Services (Commission for Regulation of Utilities)
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy, district heating and water regulator. Our work impacts Irish homes and businesses ensuring safe, secure and sustainable energy and water supplies for all customers. The CRU’s mission is to protect the public interest in water, energy and energy safety. The CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver on the public interest. These are: • Ensure security of supply … View the procurement »
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy, district heating and water regulator. Our work impacts Irish homes and businesses ensuring safe, secure and sustainable energy and water supplies for all customers. The CRU’s mission is to protect the public interest in water, energy and energy safety. The CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver on the public interest. These are: • Ensure security of supply … View the procurement »
2024-07-19
Call Contact Centre and Associated Administration Services (Sport Ireland Facilities DAC)
The Contracting Authority is seeking to award an Agreement for the provision of a Call Contact Centre and Associated Administration Services which will meet the needs of the organisation. The expectation of the Contracting Authority is the Tenderer will provide the service to improve the telephone customer service levels of the company. View the procurement »
The Contracting Authority is seeking to award an Agreement for the provision of a Call Contact Centre and Associated Administration Services which will meet the needs of the organisation. The expectation of the Contracting Authority is the Tenderer will provide the service to improve the telephone customer service levels of the company. View the procurement »
2024-07-09
Provision for Vehicle Inspection and Other Test Services for the NTA and for Authorisation to Conduct Taximeter... (National Transport Authority_1149)
The Services to be provided comprise the NTA Services and the NSAI Services. Overviews of the Services are set out in Sections 3.2 and 3.3 with full details of the requirements set out in Schedule 4 of the NTA Contract and in Schedule 4 to these Instructions (NTA Information Pack), as may be amended or replaced from time to time in respect of the NTA Services and in Schedule 1 of the Instructions in respect of the NSAI Services. View the procurement »
The Services to be provided comprise the NTA Services and the NSAI Services. Overviews of the Services are set out in Sections 3.2 and 3.3 with full details of the requirements set out in Schedule 4 of the NTA Contract and in Schedule 4 to these Instructions (NTA Information Pack), as may be amended or replaced from time to time in respect of the NTA Services and in Schedule 1 of the Instructions in respect of the NSAI Services. View the procurement »
2024-06-14
Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process... (The Office of Government Procurement)
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). View the procurement »
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). View the procurement »
2024-04-08
Operator of the National Emergency Call Answering Service (Department of the Environment Climate and Communications)
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by … View the procurement »
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by … View the procurement »
2024-01-11
Single-Party Framework Agreement for the Provision of Contact Centre and Document Management Services and related... (Residential Tenancies Board)
The Contracting Authority proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of Contact Centre and Document Management Service and related services to the Residential Tenancies Board. The successful tenderer will be able to demonstrate their ability in delivering a high-quality customer experience in meeting the short-term needs, as well as showcasing how their proposed model will support the RTB in evolving their service proposition … View the procurement »
The Contracting Authority proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of Contact Centre and Document Management Service and related services to the Residential Tenancies Board. The successful tenderer will be able to demonstrate their ability in delivering a high-quality customer experience in meeting the short-term needs, as well as showcasing how their proposed model will support the RTB in evolving their service proposition … View the procurement »
2024-01-08
Managed Business Process Services to Support SEAI Programmes (Sustainable Energy Authority of Ireland)
The objective of this Request For Tender is to identify a suitably skilled and experienced multi-disciplined customer and business process services provider that will operate in partnership with SEAI to support the effective delivery of SEAI programmes in line with SEAI’s values of being Passionate, Courageous, Innovative, Trusted, Experts and Collaborative. For further information please see the Request for Tender published at www.etenders.gov.ie View the procurement »
The objective of this Request For Tender is to identify a suitably skilled and experienced multi-disciplined customer and business process services provider that will operate in partnership with SEAI to support the effective delivery of SEAI programmes in line with SEAI’s values of being Passionate, Courageous, Innovative, Trusted, Experts and Collaborative. For further information please see the Request for Tender published at www.etenders.gov.ie View the procurement »
2023-11-28
Services for the National Environmental Complaints Line (NECL) and Radon phone line (Environmental Protection Agency)
The EPA intends establishing a single party framework for provision of Services for the National Environmental Complaints Line (NECL) and Radon phone lines. enders may be submitted for one or more Lots. A single operator will be admitted to each Lot and associated framework. A company may be awarded either or both lots each of which will be evaluated on their individual merits. . View the procurement »
The EPA intends establishing a single party framework for provision of Services for the National Environmental Complaints Line (NECL) and Radon phone lines. enders may be submitted for one or more Lots. A single operator will be admitted to each Lot and associated framework. A company may be awarded either or both lots each of which will be evaluated on their individual merits. . View the procurement »
2023-10-24
Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY (Department of Children Equality Disability Integration and Youth)
The provision of services for the Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY View the procurement »
The provision of services for the Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY View the procurement »
2023-08-29
Provision of Consultancy Support to the CRU’s Customer Care Team (CCT) Dispute Resolution Function (Commission for Regulation of Utilities)
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator. Our work impacts Irish homes and businesses ensuring safe, secure and sustainable energy and water supplies for all customers. The CRU’s mission is to protect the public interest in Water, Energy and Energy Safety. The CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver on the public interest. These are: • Ensure security of supply • Drive a low … View the procurement »
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator. Our work impacts Irish homes and businesses ensuring safe, secure and sustainable energy and water supplies for all customers. The CRU’s mission is to protect the public interest in Water, Energy and Energy Safety. The CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver on the public interest. These are: • Ensure security of supply • Drive a low … View the procurement »
2023-07-26
Managing Agent Services (Sustainable Energy Authority of Ireland)
The objective of this competitive process is to appoint an organisation to provide SEAI with a range of evaluation, survey, inspection, BER Assessment, audit and related quality assurance and technical services to deliver SEAI Schemes in accordance with the objectives cited in the attached documents. Please refer to the tender documents published on www.etenders.gov.ie View the procurement »
The objective of this competitive process is to appoint an organisation to provide SEAI with a range of evaluation, survey, inspection, BER Assessment, audit and related quality assurance and technical services to deliver SEAI Schemes in accordance with the objectives cited in the attached documents. Please refer to the tender documents published on www.etenders.gov.ie View the procurement »
2023-06-30
Request for Tenders for the provision of a Contact Centre as a Service (Office of the Revenue Commissioners_366)
This public procurement competition relates to the provision of a Contact Centre as a Service and affiliate functionality to allow Revenue to modernise is contact centre offerings View the procurement »
This public procurement competition relates to the provision of a Contact Centre as a Service and affiliate functionality to allow Revenue to modernise is contact centre offerings View the procurement »
2023-01-27
School Bus Call Centre (Bus Eireann/Irish Bus)
Provision of services for School Bus Call Centre View the procurement »
Provision of services for School Bus Call Centre View the procurement »
2023-01-19
Front-line support services (Electricity Supply Board ( ESB ))
A framework agreement for Front-line customer support services in the mediums of call, message, email, letter and social media support and management for all services provided by ESB ecars in the current markets of Ireland, Northern Ireland, and Great Britain. View the procurement »
A framework agreement for Front-line customer support services in the mediums of call, message, email, letter and social media support and management for all services provided by ESB ecars in the current markets of Ireland, Northern Ireland, and Great Britain. View the procurement »
2022-12-16
Request for Tenders for provision of Customer Contact Management Services (Commission for Communications Regulation (ComReg),)
Request for Tenders (RFT) for provision of Customer Contact Management Services. • ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”) premium rate services (“PRS”), and Postal services • In summary the service involves dealing with all consumer contacts (residential and business consumers) to ComReg and service provider contacts in relation to complaints raised with providers on … View the procurement »
Request for Tenders (RFT) for provision of Customer Contact Management Services. • ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”) premium rate services (“PRS”), and Postal services • In summary the service involves dealing with all consumer contacts (residential and business consumers) to ComReg and service provider contacts in relation to complaints raised with providers on … View the procurement »
2022-11-04
Request for tender for Student Contact Centre Services for Atlantic Technological University (Atlantic Technological University)
The Atlantic Technological University (ATU) was established on 1st April 2022, the result of a merger between three Institutes of Technology, GMIT, LYIT and IT Sligo. It currently has eight campuses with an enrolment of more than 20,000 students supported by 2,200 staff. ATU offers almost 600 academic programmes from pre-degree to doctoral level. ATU has a requirement to engage the services of an external dedicated Student Contact Centre Service to support enquiries regarding Student Recruitment and … View the procurement »
The Atlantic Technological University (ATU) was established on 1st April 2022, the result of a merger between three Institutes of Technology, GMIT, LYIT and IT Sligo. It currently has eight campuses with an enrolment of more than 20,000 students supported by 2,200 staff. ATU offers almost 600 academic programmes from pre-degree to doctoral level. ATU has a requirement to engage the services of an external dedicated Student Contact Centre Service to support enquiries regarding Student Recruitment and … View the procurement »
2022-08-22
Microsoft Dynamics 365 Customer Relationship Management system and Chatbot Microsoft PVA, Omnichannel, Services... (Department of Agriculture, Food and the Marine)
An improved CRM will enhance service delivery to all external/internal customers and mitigate reputational risks to DAFM as follows: •Enhanced integration of systems will reduce duplication of calls •One system, one message – assurance of a cohesive message being relayed to customers. •Improved customer access to data in relation to scheme applications, herd data etc •Improved monitoring of customer queries especially at peak application/payment times. •Improved inter connectivity to other compatible … View the procurement »
An improved CRM will enhance service delivery to all external/internal customers and mitigate reputational risks to DAFM as follows: •Enhanced integration of systems will reduce duplication of calls •One system, one message – assurance of a cohesive message being relayed to customers. •Improved customer access to data in relation to scheme applications, herd data etc •Improved monitoring of customer queries especially at peak application/payment times. •Improved inter connectivity to other compatible … View the procurement »
2022-04-06
The Provsion of Contact Management Services (Competition and Consumer Protection Commission (CCPC))
The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the “Services”) as specified in Schedule 1, in accordance with this request for tenders (“RFT”). The purpose of this RFT is: (a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services; (b) to provide the form of Contract for the provision of the Services; and (c) to invite interested parties to … View the procurement »
The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the “Services”) as specified in Schedule 1, in accordance with this request for tenders (“RFT”). The purpose of this RFT is: (a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services; (b) to provide the form of Contract for the provision of the Services; and (c) to invite interested parties to … View the procurement »
2022-02-21
Services for the registration of bovine births, issuing of bovine passports and processing of notifications in... (The Minister for Agriculture, Food and the Marine)
A managed service function which will consist of the registration of newly-born bovine animals, the printing and issue of bovine passports for these animals, and the recording of bovine movements and on-farm bovine deaths. View the procurement »
A managed service function which will consist of the registration of newly-born bovine animals, the printing and issue of bovine passports for these animals, and the recording of bovine movements and on-farm bovine deaths. View the procurement »
2022-01-17
SSE Airtricity External Call Centre (SSE Airtricity Ltd)
SSE Airtricity are looking for expressions of interest from potential suppliers, who can provide frontline customer services to customers via an inbound contact centre. The potential supplier should be able to provide at least 10-30 FTE initially. View the procurement »
SSE Airtricity are looking for expressions of interest from potential suppliers, who can provide frontline customer services to customers via an inbound contact centre. The potential supplier should be able to provide at least 10-30 FTE initially. View the procurement »
2021-10-08
Provision of Call Centre Helpline Services (Central Statistics Office)
Provision of a Public Call Centre Helpline Service for Census 2022 View the procurement »
Provision of a Public Call Centre Helpline Service for Census 2022 View the procurement »
2021-09-10
SSE Airtricity - Contact Centre as a Service (CCaaS) (Contact Centre as a Service - SSE Airtricity (Ireland))
Supply of IT Services - Contact Centre as a Service SAAS Solution to replace existing system and infrastructure at SSE Airtricity. To access full documents/Scope Requirements please visit https://sse.app.jaggaer.com/ and click on the Opportunities link. View the procurement »
Supply of IT Services - Contact Centre as a Service SAAS Solution to replace existing system and infrastructure at SSE Airtricity. To access full documents/Scope Requirements please visit https://sse.app.jaggaer.com/ and click on the Opportunities link. View the procurement »
2021-05-12
Provision of Mobilisation and Transition Services (National Transport Authority)
As part of its customer contact strategy, the National Transport Authority (‘NTA’) plans to implement a Consolidated Contact Centre (‘CCC’) under the Transport For Ireland (‘TFI’) brand. The NTA requires the provision of Mobilisation and Transition Services to assist the NTA during the mobilisation and transition phase of the CCC Programme. The NTA considers that the following roles shall be required during the performance of these Services: • CCC programme manager; • change/transition manager … View the procurement »
As part of its customer contact strategy, the National Transport Authority (‘NTA’) plans to implement a Consolidated Contact Centre (‘CCC’) under the Transport For Ireland (‘TFI’) brand. The NTA requires the provision of Mobilisation and Transition Services to assist the NTA during the mobilisation and transition phase of the CCC Programme. The NTA considers that the following roles shall be required during the performance of these Services: • CCC programme manager; • change/transition manager … View the procurement »
2021-01-13
Provision of Contact Management and Business Administration Services (National Transport Authority)
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows: • Service Category 1: Information provision service; • Service Category 2: Booking service; • Service Category 3: Business analysis and administration support service; • Service Category 4: Back office administration and fulfilment service; and • Service Category 5: General reception call services. Further details … View the procurement »
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows: • Service Category 1: Information provision service; • Service Category 2: Booking service; • Service Category 3: Business analysis and administration support service; • Service Category 4: Back office administration and fulfilment service; and • Service Category 5: General reception call services. Further details … View the procurement »
2020-12-16
20/095 — Step 1 — Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland (Ervia)
Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland. Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers. As per PQQ Doc. View the procurement »
Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland. Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers. As per PQQ Doc. View the procurement »
2020-12-09
Provision of Contact Centre Services (Located On The Island Of Ireland) Including Associated Software Solutions (National Transport Authority)
The National Transport Authority (NTA) plans to implement a Consolidated Contact Centre (CCC), located on the island of Ireland, under the Transport For Ireland (TFI) brand. The NTA is seeking to engage a suitable party to provide the following services: — to own and drive the mobilisation of the new CCC and transition of the existing customer contact capabilities to a CCC; — to deliver a solution set to enable the CCC to meet its desired business outcomes and enable the CCC to meet business SLAs and … View the procurement »
The National Transport Authority (NTA) plans to implement a Consolidated Contact Centre (CCC), located on the island of Ireland, under the Transport For Ireland (TFI) brand. The NTA is seeking to engage a suitable party to provide the following services: — to own and drive the mobilisation of the new CCC and transition of the existing customer contact capabilities to a CCC; — to deliver a solution set to enable the CCC to meet its desired business outcomes and enable the CCC to meet business SLAs and … View the procurement »
2020-08-31
Emergency Call Centre — Incident Room (Iarnrod Eireann-Irish Rail)
Iarnród Éireann IÉ are required under EU and Irish legislation to have in place a safety management system which includes the ability to initiate and operate an emergency call centre (incident room) in the event of a major incident on its network. Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for providing a dedicated call line which will be … View the procurement »
Iarnród Éireann IÉ are required under EU and Irish legislation to have in place a safety management system which includes the ability to initiate and operate an emergency call centre (incident room) in the event of a major incident on its network. Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for providing a dedicated call line which will be … View the procurement »
2020-08-31
The Provision of Contact Management Services to the Central Bank of Ireland (Central Bank of Ireland)
The Regulatory Transactions Division (‘RTD’) of the Central Bank oversees a Contact Management Solution (‘CMS’) Strategy on behalf of the Central Bank to support the objectives of the Central Bank. RTD, in conjunction with key Central Bank stakeholders, provide a query handling service to Regulated Financial Service Providers (‘RFSP’) and members of the public, and internally to Central Bank divisional stakeholders. The CMS is underpinned by a CMS team supplied by a service provider (‘the CMS Team’) and … View the procurement »
The Regulatory Transactions Division (‘RTD’) of the Central Bank oversees a Contact Management Solution (‘CMS’) Strategy on behalf of the Central Bank to support the objectives of the Central Bank. RTD, in conjunction with key Central Bank stakeholders, provide a query handling service to Regulated Financial Service Providers (‘RFSP’) and members of the public, and internally to Central Bank divisional stakeholders. The CMS is underpinned by a CMS team supplied by a service provider (‘the CMS Team’) and … View the procurement »
2020-08-20
Provision of Customer Contact Management Services (Commission for Regulation of Utilities)
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. The CRU has a wide range of economic, customer protection and safety responsibilities in energy and water. The CRU’s mission is to regulate water, energy and energy safety in the public interest. The sectors we regulate underpin Irish economic competitiveness, investment and growth, while also contributing to our international obligations to address climate change. Further information on the CRU’s role … View the procurement »
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. The CRU has a wide range of economic, customer protection and safety responsibilities in energy and water. The CRU’s mission is to regulate water, energy and energy safety in the public interest. The sectors we regulate underpin Irish economic competitiveness, investment and growth, while also contributing to our international obligations to address climate change. Further information on the CRU’s role … View the procurement »
2020-07-03
RFT for the Provision of Computer Assisted Telephone Interviewing (CATI) Services (Central Statistics Office)
The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services. Currently this is used in the collection of data for the Labour Force Survey (LFS). The LFS consists of five interviews, as a respondent who agrees to participate in the survey is interviewed for five consecutive quarters. The Tenderer will perform household interviews for the second-fifth interviews of the LFS by CATI. The first interview is performed … View the procurement »
The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services. Currently this is used in the collection of data for the Labour Force Survey (LFS). The LFS consists of five interviews, as a respondent who agrees to participate in the survey is interviewed for five consecutive quarters. The Tenderer will perform household interviews for the second-fifth interviews of the LFS by CATI. The first interview is performed … View the procurement »
2020-04-02
The Provision of Contact Center and Document Management Services (Residential Tenancies Board)
The contracting authority proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of contact center and document management services to the Residential Tenancies Board. View the procurement »
The contracting authority proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of contact center and document management services to the Residential Tenancies Board. View the procurement »
2020-03-20
Customer Contact Centre Services (Electricity Supply Board (ESB))
The contracting entity intends to procure a framework agreement contract for the delivery of contact centre services. The framework will be a sole supplier framework. It is proposed that the contract will include the following and any associated and related services: • customer service • metering • billing • payments • industry • priority services register (PSR) • sales. It is currently envisaged that the service will be for residential customers. All activity will initiate as inbound, although outbound … View the procurement »
The contracting entity intends to procure a framework agreement contract for the delivery of contact centre services. The framework will be a sole supplier framework. It is proposed that the contract will include the following and any associated and related services: • customer service • metering • billing • payments • industry • priority services register (PSR) • sales. It is currently envisaged that the service will be for residential customers. All activity will initiate as inbound, although outbound … View the procurement »
2020-03-10
Framework for Managed Business Process Support Services 2 Gen. for OGP (The Office of Government Procurement)
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise: — contact management and related administrative services, — document management and related administrative services, — data management and data … View the procurement »
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise: — contact management and related administrative services, — document management and related administrative services, — data management and data … View the procurement »
2020-01-13
The Provision of Consultancy to Support the Planning, Design and Configuration of a New Pilot Customer Contact... (Department of Employment Affairs and Social Protection)
The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP. View the procurement »
The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP. View the procurement »
2019-07-19
Outsourced Business Process Services to Support SEAI Programmes (Sustainable Energy Authority of Ireland)
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. The objective of this RFT is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes. The successful service provider will be responsible for all elements of the Outsourced … View the procurement »
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. The objective of this RFT is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes. The successful service provider will be responsible for all elements of the Outsourced … View the procurement »
2019-06-12
Provision of Call Management Services and Social Media Monitoring (Bus Eireann/Irish Bus)
Provision of call management services and social media monitoring. Lot 1: Call Management Services. Lot 2: Social Media Monitoring. View the procurement »
Provision of call management services and social media monitoring. Lot 1: Call Management Services. Lot 2: Social Media Monitoring. View the procurement »
2019-01-29
Sales and Associated Services (Ervia)
The Contracting Entity is undertaking a competitive tender process to appoint a sales service provider to implement and deliver a complete and integrated sales service to its subsidiaries Gas Networks Ireland and GNI trading as Aurora Telecom A key objective of this requirement is to support the provision of efficient sales services in order to help grow the Ervia business in the areas of Gas Networks Ireland New Connections, Aurora Telecom fibre, Compressed Natural Gas (CNG) for Transport and Renewable … View the procurement »
The Contracting Entity is undertaking a competitive tender process to appoint a sales service provider to implement and deliver a complete and integrated sales service to its subsidiaries Gas Networks Ireland and GNI trading as Aurora Telecom A key objective of this requirement is to support the provision of efficient sales services in order to help grow the Ervia business in the areas of Gas Networks Ireland New Connections, Aurora Telecom fibre, Compressed Natural Gas (CNG) for Transport and Renewable … View the procurement »
2019-01-16
Request for Tender for Services Required for Contact Centre for External Services (ITSLIGO)
IT Sligo aims to contract the outsourcing of its requirement for student contact centre services. Its objective is to maintain an efficient, timely and customer-centred, outsourced service for the processing of: — student recruitment, — application and registration enquiries and workflows and payment of associated fees as relevant and to interface with its customers accordingly. In addition IT Sligo requires a continuous improvement methodology to improve service and reduce the overall cost of contact … View the procurement »
IT Sligo aims to contract the outsourcing of its requirement for student contact centre services. Its objective is to maintain an efficient, timely and customer-centred, outsourced service for the processing of: — student recruitment, — application and registration enquiries and workflows and payment of associated fees as relevant and to interface with its customers accordingly. In addition IT Sligo requires a continuous improvement methodology to improve service and reduce the overall cost of contact … View the procurement »
2018-12-04
Single Party Framework for the Supply of Contact Centre Services to Irish Water (Irish Water)
Irish Water is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing an excellent service to customers that meets customers evolving needs and requirements, while taking into account the challenges faced with Ireland's dated water/wastewater system is a key priority for the company. Refer to PQQ document. View the procurement »
Irish Water is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing an excellent service to customers that meets customers evolving needs and requirements, while taking into account the challenges faced with Ireland's dated water/wastewater system is a key priority for the company. Refer to PQQ document. View the procurement »
2018-09-18
Provision of Surveys, BERs and Inspections — Technical Services and Technical Helpdesk, including Training — BER... (Sustainable Energy Authority of Ireland)
The Sustainable Energy Authority of Ireland (SEAI), established by Government under the Sustainable Energy Act 2002, has a mission to play a leading role in transforming Ireland into a society based on sustainable energy structures, technologies and practices. The objective of this Request for Tender is to appoint an organisation to provide SEAI with a range of evaluation, survey, inspection, BER Assessment, audit and related quality assurance and technical services to deliver SEAI Schemes in accordance … View the procurement »
The Sustainable Energy Authority of Ireland (SEAI), established by Government under the Sustainable Energy Act 2002, has a mission to play a leading role in transforming Ireland into a society based on sustainable energy structures, technologies and practices. The objective of this Request for Tender is to appoint an organisation to provide SEAI with a range of evaluation, survey, inspection, BER Assessment, audit and related quality assurance and technical services to deliver SEAI Schemes in accordance … View the procurement »
2018-09-04
Request for Tenders (RFT) for the provision of Data Processing and Customer Services to the Strategic Banking... (National Treasury Management Agency (NTMA))
The SBCI is seeking tenders for the provision of Data Processing and Customer Services. Please see the RFT attached to this notice for further information. View the procurement »
The SBCI is seeking tenders for the provision of Data Processing and Customer Services. Please see the RFT attached to this notice for further information. View the procurement »
2018-06-25
Vehicle Inspection and other Test Services and Authorisation to conduct Taximeter System Verification (National Transport Authority)
The NTA and NSAI are jointly seeking to engage a contractor (i) to provide services to the NTA in relation to vehicle inspection and other services related to the licensing of small public service vehicles and their drivers and (ii) for exclusive authorisation under Section 12 of the Metrology Act 1996 to undertake verification of taximeter systems on a concession basis for the NSAI, together with ancillary services. View the procurement »
The NTA and NSAI are jointly seeking to engage a contractor (i) to provide services to the NTA in relation to vehicle inspection and other services related to the licensing of small public service vehicles and their drivers and (ii) for exclusive authorisation under Section 12 of the Metrology Act 1996 to undertake verification of taximeter systems on a concession basis for the NSAI, together with ancillary services. View the procurement »
2018-03-12
Services for the registration of bovine births, issuing of bovine passports and processing of notifications in... (The Office of Government Procurement)
Provision of a service for the registration of bovine births, the issuing of bovine passports and the handling & processing of notifications in relation to farm-to-farm bovine movements & on-farm bovine deaths on the Animal Identification and Movement (AIM) system for the department of agriculture, food and the marine. View the procurement »
Provision of a service for the registration of bovine births, the issuing of bovine passports and the handling & processing of notifications in relation to farm-to-farm bovine movements & on-farm bovine deaths on the Animal Identification and Movement (AIM) system for the department of agriculture, food and the marine. View the procurement »
2018-02-26
Provision of Customer Contact Management Services (Commission for Communications Regulation (ComReg),)
Please see tender documents uploaded on http://www.etenders.gov.ie/. View the procurement »
Please see tender documents uploaded on http://www.etenders.gov.ie/. View the procurement »
2017-12-21
Provision of enquiry, feedback and support handling services for the National Screening Programme (National Screening Service)
The NSS is seeking submissions from suitably qualified service providers for the provision of enquiry, feedback and support handling and related administrative support services for the National Screening Services Programmes x 4. View the procurement »
The NSS is seeking submissions from suitably qualified service providers for the provision of enquiry, feedback and support handling and related administrative support services for the National Screening Services Programmes x 4. View the procurement »
2017-12-19
Service Provider to provide All Contact Centre Customer Service & Sales Activities for Residential & Business Customers (Electricity Supply Board (ESB))
Service Provider to provide All Contact Centre Customer Service & Sales Activities for Residential & Business Customers. View the procurement »
Service Provider to provide All Contact Centre Customer Service & Sales Activities for Residential & Business Customers. View the procurement »
2017-03-28
Customer Contact Call Handling Services and The Provision of Customer Agents (Iarnrod Eireann-Irish Rail)
This is a call to competition by Iarnród Éireann for the procurement of Customer Contact Call Handling Services and for the provision of Customer agents * 4. View the procurement »
This is a call to competition by Iarnród Éireann for the procurement of Customer Contact Call Handling Services and for the provision of Customer agents * 4. View the procurement »