Provision of Customer Contact Management Services
Commission for Communications Regulation (ComReg),
Please see tender documents uploaded on http://www.etenders.gov.ie/.
DeadlineThe time limit for receipt of tenders was 2018-03-28. The procurement was published on 2018-02-26.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What? Where?
Procurement history
| Date | Document |
|---|---|
| 2018-02-26 | Contract notice |
| 2018-05-18 | Contract award notice |
| 2021-01-21 | Modification of a contract/concession during its term |
Contract notice (2018-02-26)
Object
Scope of the procurement
Title: Call centre
Reference number: ComReg T05741
Short description:
“Please see tender documents uploaded on http://www.etenders.gov.ie/.”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Call centre 📦
Additional CPV: Business services: law, marketing, consulting, recruitment, printing and security 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Other
Awarding authority name: Commission for Communications Regulation (ComReg),
Postal address: One Dockland Central, Guild Street, Dublin 1, Ireland, D01 E4X0
Postal code: D01 E4X0
Postal town: Dublin 1
Contact
Internet address: https://www.comreg.ie/ 🌏
E-mail: karen.cumiskey@comreg.ie 📧
Phone: +353 18049600 📞
Fax: +353 18049665 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=125276&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=125276&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2018-02-26 📅
Submission deadline: 2018-03-28 📅
Publication date: 2018-02-28 📅
Identifiers
Notice number: 2018/S 041-089843
OJ-S issue: 41
Additional information
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Object
Scope of the procurement
Estimated total value: 2 500 000 EUR 💰
Short description:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Estimated value excluding VAT: 2 500 000 EUR 💰
Duration: 36 months
Description of renewals:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Additional information:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Contract execution
Contract performance conditions:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Procedure
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2018-03-28 📅
Tender opening time: 17:00
Place: In ComReg Office by ComReg Officials- at least 2. No other party will be present.
Additional information:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Contracting authority
Identity
National registration number: 9614619A
Other type of contracting authority: Public Body
Contact
Contact point: Karen Cumiskey
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/559 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=125276&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: per RFT
Postal town: Dublin
Country: Ireland 🇮🇪
Information about review deadlines:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Source: OJS 2018/S 041-089843 (2018-02-26)
Object
Scope of the procurement
Title: Call centre
Reference number: ComReg T05741
Short description:
“Please see tender documents uploaded on http://www.etenders.gov.ie/.”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Call centre 📦
Additional CPV: Business services: law, marketing, consulting, recruitment, printing and security 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Other
Awarding authority name: Commission for Communications Regulation (ComReg),
Postal address: One Dockland Central, Guild Street, Dublin 1, Ireland, D01 E4X0
Postal code: D01 E4X0
Postal town: Dublin 1
Contact
Internet address: https://www.comreg.ie/ 🌏
E-mail: karen.cumiskey@comreg.ie 📧
Phone: +353 18049600 📞
Fax: +353 18049665 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=125276&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=125276&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2018-02-26 📅
Submission deadline: 2018-03-28 📅
Publication date: 2018-02-28 📅
Identifiers
Notice number: 2018/S 041-089843
OJ-S issue: 41
Additional information
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Object
Scope of the procurement
Estimated total value: 2 500 000 EUR 💰
Short description:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Estimated value excluding VAT: 2 500 000 EUR 💰
Duration: 36 months
Description of renewals:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Additional information:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Contract execution
Contract performance conditions:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Procedure
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2018-03-28 📅
Tender opening time: 17:00
Place: In ComReg Office by ComReg Officials- at least 2. No other party will be present.
Additional information:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Contracting authority
Identity
National registration number: 9614619A
Other type of contracting authority: Public Body
Contact
Contact point: Karen Cumiskey
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/559 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=125276&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: per RFT
Postal town: Dublin
Country: Ireland 🇮🇪
Information about review deadlines:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Source: OJS 2018/S 041-089843 (2018-02-26)
Contract award notice (2018-05-18)
Object
Scope of the procurement
Short description:
“Please see tender documents uploaded on http://www.etenders.gov.ie/”
Total value of the procurement: 3 150 384 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Awarding authority name: Commission for Communications Regulation (ComReg)
Postal code: Dublin
Postal town: Dublin 1 (D01 E4X0)
Reference
Dates
Date dispatched: 2018-05-18 📅
Publication date: 2018-05-19 📅
Identifiers
Notice number: 2018/S 095-216845
Refers to notice: 2018/S 041-089843
OJ-S issue: 95
Object
Scope of the procurement
Short description:
“Value of Contract listed on section 11.1.7 and V.2.4 of this Contract Award Notice:”
“— As per the Request for Tender (RFT), a number of price scenarios were requested. The current value of the Contract awarded and as indicated on this award...”
Show more
“— The total value to be paid to the outsourced provider until the end of each year will depend on current requirement and as volumes are reconciled.”
“— The contract value stated on this award notice does not include the option to extend, per the RFT for up to one year, which ComReg reserves this option.”
Procedure
Award criteria
Quality criterion (name): Understanding of the work to be undertaken, including the approach to implementation if applicable
Quality criterion (weighting): 10
Quality criterion (name): Proposed approach to the discharge of the Services
Quality criterion (weighting): 30
Quality criterion (name): Proposed approach to the Management of the Services
Cost criterion: Standard Opening Hours
Cost weighting: 20
Cost criterion: Extended Opening Hours
Cost weighting: 10
Award of contract
Date of contract conclusion: 2018-05-04 📅
Reference
Additional information
“Value of Contract listed on section 11.1.7 and V.2.4 of this Contract Award Notice:”
“— As per the Request for Tender (RFT), a number of price scenarios were requested. The current value of the Contract awarded and as indicated on this award...”
Show more
“— The total value to be paid to the outsourced provider until the end of each year will depend on current requirement and as volumes are reconciled.”
“— The contract value stated on this award notice does not include the option to extend, per the RFT for up to one year, which ComReg reserves this option.”
Complementary information
Review body
Name: The High Court of Ireland
Source: OJS 2018/S 095-216845 (2018-05-18)
Object
Scope of the procurement
Short description:
“Please see tender documents uploaded on http://www.etenders.gov.ie/”
Total value of the procurement: 3 150 384 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Awarding authority name: Commission for Communications Regulation (ComReg)
Postal code: Dublin
Postal town: Dublin 1 (D01 E4X0)
Reference
Dates
Date dispatched: 2018-05-18 📅
Publication date: 2018-05-19 📅
Identifiers
Notice number: 2018/S 095-216845
Refers to notice: 2018/S 041-089843
OJ-S issue: 95
Object
Scope of the procurement
Short description:
“Value of Contract listed on section 11.1.7 and V.2.4 of this Contract Award Notice:”
“— As per the Request for Tender (RFT), a number of price scenarios were requested. The current value of the Contract awarded and as indicated on this award...”
Show more (2)
“— The total value to be paid to the outsourced provider until the end of each year will depend on current requirement and as volumes are reconciled.”
“— The contract value stated on this award notice does not include the option to extend, per the RFT for up to one year, which ComReg reserves this option.”
Procedure
Award criteria
Quality criterion (name): Understanding of the work to be undertaken, including the approach to implementation if applicable
Quality criterion (weighting): 10
Quality criterion (name): Proposed approach to the discharge of the Services
Quality criterion (weighting): 30
Quality criterion (name): Proposed approach to the Management of the Services
Cost criterion: Standard Opening Hours
Cost weighting: 20
Cost criterion: Extended Opening Hours
Cost weighting: 10
Award of contract
Date of contract conclusion: 2018-05-04 📅
Reference
Additional information
“Value of Contract listed on section 11.1.7 and V.2.4 of this Contract Award Notice:”
“— As per the Request for Tender (RFT), a number of price scenarios were requested. The current value of the Contract awarded and as indicated on this award...”
Show more (2)
“— The total value to be paid to the outsourced provider until the end of each year will depend on current requirement and as volumes are reconciled.”
“— The contract value stated on this award notice does not include the option to extend, per the RFT for up to one year, which ComReg reserves this option.”
Complementary information
Review body
Name: The High Court of Ireland
Source: OJS 2018/S 095-216845 (2018-05-18)
Modification of a contract/concession during its term (2021-01-21)
Object
Scope of the procurement
Total value of the procurement: 3 150 384 EUR 💰
Notice metadata
Document type: Modification of a contract/concession during its term
Procedure
Award criteria
Not applicable
Contracting authority
Identity
Postal address: One Dockland Central, Guild Street
Reference
Dates
Date dispatched: 2021-01-21 📅
Publication date: 2021-01-26 📅
Start date: 2018-05-04 📅
End date: 2022-05-03 📅
Identifiers
Notice number: 2021/S 017-039914
Refers to notice: 2018/S 095-216845
OJ-S issue: 17
Additional information
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details. Value of contract listed on section II.1.7) and V.2.4) of...”
Show more
Object
Scope of the procurement
Short description:
“Value of contract listed on section II.1.7) and V.2.4) of this contract award notice:”
“— as per the request for tender (RFT), a number of price scenarios were requested. The current value of the contract awarded and as indicated on this award...”
Show more
“— the total value to be paid to the outsourced provider until the end of each year will depend on current requirement and as volumes are reconciled;”
“— the contract value stated on this award notice does not include the option to extend, per the RFT for up to 1 year, which ComReg reserves this option.”
Award of contract
Name: ARI Services Europe Ltd [ARISE]
National registration number: 6335249L
Postal town: Raheen
Country: Ireland 🇮🇪
Total value of the procurement: 3 150 384 EUR 💰
Reference
Additional information
“Value of contract listed on section II.1.7) and V.2.4) of this contract award notice:”
“• as per the request for tender (RFT), a number of price scenarios were requested. The current value of the contract awarded and as indicated on this award...”
Show more
“• the total value to be paid to the outsourced provider until the end of each year will depend on current requirement and as volumes are reconciled;”
“• the contract value stated on this award notice does not include the option to extend, per the RFT for up to 1 year, which ComReg reserves this option.”
Source: OJS 2021/S 017-039914 (2021-01-21)
Object
Scope of the procurement
Total value of the procurement: 3 150 384 EUR 💰
Notice metadata
Document type: Modification of a contract/concession during its term
Procedure
Award criteria
Not applicable
Contracting authority
Identity
Postal address: One Dockland Central, Guild Street
Reference
Dates
Date dispatched: 2021-01-21 📅
Publication date: 2021-01-26 📅
Start date: 2018-05-04 📅
End date: 2022-05-03 📅
Identifiers
Notice number: 2021/S 017-039914
Refers to notice: 2018/S 095-216845
OJ-S issue: 17
Additional information
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details. Value of contract listed on section II.1.7) and V.2.4) of...”
Object
Scope of the procurement
Short description:
“Value of contract listed on section II.1.7) and V.2.4) of this contract award notice:”
“— as per the request for tender (RFT), a number of price scenarios were requested. The current value of the contract awarded and as indicated on this award...”
Show more (2)
“— the total value to be paid to the outsourced provider until the end of each year will depend on current requirement and as volumes are reconciled;”
“— the contract value stated on this award notice does not include the option to extend, per the RFT for up to 1 year, which ComReg reserves this option.”
Award of contract
Name: ARI Services Europe Ltd [ARISE]
National registration number: 6335249L
Postal town: Raheen
Country: Ireland 🇮🇪
Total value of the procurement: 3 150 384 EUR 💰
Reference
Additional information
“Value of contract listed on section II.1.7) and V.2.4) of this contract award notice:”
“• as per the request for tender (RFT), a number of price scenarios were requested. The current value of the contract awarded and as indicated on this award...”
Show more (2)
“• the total value to be paid to the outsourced provider until the end of each year will depend on current requirement and as volumes are reconciled;”
“• the contract value stated on this award notice does not include the option to extend, per the RFT for up to 1 year, which ComReg reserves this option.”
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