Modification of a contract/concession during its term (2021-01-21) Contracting authority Name and addresses
Name: Commission for Communications Regulation (ComReg),
National registration number: 9614619A
Postal address: One Dockland Central, Guild Street
Postal town: Dublin 1
Postal code: D01 E4X0
Country: Ireland 🇮🇪
Contact person: Karen Cumiskey
Phone: +353 18049600📞
E-mail: karen.cumiskey@comreg.ie📧
Fax: +353 18049665 📠
Region: Éire/Ireland🏙️
URL: https://www.comreg.ie/🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/559🌏
Object Scope of the procurement
Title: Provision of Customer Contact Management Services
ComReg T05741
Products/services: Call centre📦 Description
Additional products/services: Business services: law, marketing, consulting, recruitment, printing and security📦
Additional products/services: Customer services📦
Additional products/services: Office-support services📦
Place of performance: Éire/Ireland🏙️
Description of the procurement:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.
Value of contract listed on section II.1.7) and V.2.4) of...”
Description of the procurement
Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.
Value of contract listed on section II.1.7) and V.2.4) of this contract award notice:
— as per the request for tender (RFT), a number of price scenarios were requested. The current value of the contract awarded and as indicated on this award notice at section II.1.7) and V.2.4) is based on scenario C and F with extended opening hours for 4-year period;
— the total value to be paid to the outsourced provider until the end of each year will depend on current requirement and as volumes are reconciled;
— the contract value stated on this award notice does not include the option to extend, per the RFT for up to 1 year, which ComReg reserves this option.
Show more Duration
Start date: 2018-05-04 📅
End date: 2022-05-03 📅
Procedure Administrative information
Previous publication concerning this procedure: 2018/S 095-216845
Award of contract
Contract Number: 1
Date of conclusion of the contract: 2018-05-04 📅
Name and address of the contractor
Name: ARI Services Europe Ltd [ARISE]
National registration number: 6335249L
Postal town: Raheen
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 3 150 384 💰
Complementary information Additional information
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.
Value of contract listed on section II.1.7) and V.2.4) of...”
Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.
Value of contract listed on section II.1.7) and V.2.4) of this contract award notice:
• as per the request for tender (RFT), a number of price scenarios were requested. The current value of the contract awarded and as indicated on this award notice at section II.1.7) and V.2.4) is based on scenario C and F with extended opening hours for 4-year period;
• the total value to be paid to the outsourced provider until the end of each year will depend on current requirement and as volumes are reconciled;
• the contract value stated on this award notice does not include the option to extend, per the RFT for up to 1 year, which ComReg reserves this option.
Show more Review body
Name: The High Court of Ireland
Postal town: Dublin
Country: Ireland 🇮🇪 Review procedure
Precise information on deadline(s) for review procedures:
“Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.”
Source: OJS 2021/S 017-039914 (2021-01-21)