Procurements: Telephone operator services
20 archived procurements
Telephone operator services have been procured by organizations such as National Transport Authority, The Office of Government Procurement, and Central Statistics Office.
Historically, suppliers within this area have been Abtran, Capita Customer Solutions Limited, RigneyDolphin Group, Servisource Recruitment, SouthWestern Business Process Services Limited, Accent Facilities Solutions, An Post, ARI Services Europe Ltd [ARISE], ARI Services Europe Ltd (ARISE), and BearingPoint Ireland.
- Business services: law, marketing, consulting, recruitment, printing and security (>20 new procurements)
- Office-support services (1)
- Telephone-answering services
- Telephone operator services ⬅️
- Call centre
Recent procurements of telephone operator services in Ireland
2025-05-23
Call for Tenders for the provision of a Telephone switchboard operator service for the Department of the Taoiseach (Department of the Taoiseach)
The Contracting Authority is inviting suitable qualified service providers to tender for the provision of a Telephone Switchboard operator service for the Department of the Taoiseach. The service will be provided from the premises of the Department situated in Government Buildings, Merrion Street Upper, Dublin D02 R583.The Department of the Taoiseach switchboard operates Monday - Friday, 9:00am until 7:00pm. Two appropriately qualified operators are required on duty each day in two shifts, one from … View the procurement »
The Contracting Authority is inviting suitable qualified service providers to tender for the provision of a Telephone Switchboard operator service for the Department of the Taoiseach. The service will be provided from the premises of the Department situated in Government Buildings, Merrion Street Upper, Dublin D02 R583.The Department of the Taoiseach switchboard operates Monday - Friday, 9:00am until 7:00pm. Two appropriately qualified operators are required on duty each day in two shifts, one from … View the procurement »
2025-02-19
Operator of the National Emergency Call Answering Service (Department of the Environment Climate and Communications)
In advance of the expiration of the current contract for the operation of the Emergency Call Answering Service (ECAS) on 24 November 2025, the Department is undertaking this Procurement for the appointment of a new entity or entities to operate the ECAS. Although the Current Contract is due to expire on 24 November 2025, there are provisions in the Current Contract to allow for the Minister to extend the contract for a further two (2) years. The ECAS is responsible for answering all emergency … View the procurement »
In advance of the expiration of the current contract for the operation of the Emergency Call Answering Service (ECAS) on 24 November 2025, the Department is undertaking this Procurement for the appointment of a new entity or entities to operate the ECAS. Although the Current Contract is due to expire on 24 November 2025, there are provisions in the Current Contract to allow for the Minister to extend the contract for a further two (2) years. The ECAS is responsible for answering all emergency … View the procurement »
2024-11-15
Call Centre Services (Bus Eireann/Irish Bus)
Single Party Framework for Call Centre Services for Bus Eireann Schools and Expressway View the procurement »
Single Party Framework for Call Centre Services for Bus Eireann Schools and Expressway View the procurement »
2024-08-28
Provision of Customer Contact Managed Services (Commission for Regulation of Utilities)
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy, district heating and water regulator. Our work impacts Irish homes and businesses ensuring safe, secure and sustainable energy and water supplies for all customers. The CRU’s mission is to protect the public interest in water, energy and energy safety. The CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver on the public interest. These are: • Ensure security of supply … View the procurement »
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy, district heating and water regulator. Our work impacts Irish homes and businesses ensuring safe, secure and sustainable energy and water supplies for all customers. The CRU’s mission is to protect the public interest in water, energy and energy safety. The CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver on the public interest. These are: • Ensure security of supply … View the procurement »
2024-06-14
Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process... (The Office of Government Procurement)
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). View the procurement »
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). View the procurement »
2024-04-08
Operator of the National Emergency Call Answering Service (Department of the Environment Climate and Communications)
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by … View the procurement »
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by … View the procurement »
2023-10-24
Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY (Department of Children Equality Disability Integration and Youth)
The provision of services for the Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY View the procurement »
The provision of services for the Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY View the procurement »
2022-11-04
Request for tender for Student Contact Centre Services for Atlantic Technological University (Atlantic Technological University)
The Atlantic Technological University (ATU) was established on 1st April 2022, the result of a merger between three Institutes of Technology, GMIT, LYIT and IT Sligo. It currently has eight campuses with an enrolment of more than 20,000 students supported by 2,200 staff. ATU offers almost 600 academic programmes from pre-degree to doctoral level. ATU has a requirement to engage the services of an external dedicated Student Contact Centre Service to support enquiries regarding Student Recruitment and … View the procurement »
The Atlantic Technological University (ATU) was established on 1st April 2022, the result of a merger between three Institutes of Technology, GMIT, LYIT and IT Sligo. It currently has eight campuses with an enrolment of more than 20,000 students supported by 2,200 staff. ATU offers almost 600 academic programmes from pre-degree to doctoral level. ATU has a requirement to engage the services of an external dedicated Student Contact Centre Service to support enquiries regarding Student Recruitment and … View the procurement »
2021-10-08
Provision of Call Centre Helpline Services (Central Statistics Office)
Provision of a Public Call Centre Helpline Service for Census 2022 View the procurement »
Provision of a Public Call Centre Helpline Service for Census 2022 View the procurement »
2021-01-13
Provision of Contact Management and Business Administration Services (National Transport Authority)
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows: • Service Category 1: Information provision service; • Service Category 2: Booking service; • Service Category 3: Business analysis and administration support service; • Service Category 4: Back office administration and fulfilment service; and • Service Category 5: General reception call services. Further details … View the procurement »
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows: • Service Category 1: Information provision service; • Service Category 2: Booking service; • Service Category 3: Business analysis and administration support service; • Service Category 4: Back office administration and fulfilment service; and • Service Category 5: General reception call services. Further details … View the procurement »
2020-12-09
Provision of Contact Centre Services (Located On The Island Of Ireland) Including Associated Software Solutions (National Transport Authority)
The National Transport Authority (NTA) plans to implement a Consolidated Contact Centre (CCC), located on the island of Ireland, under the Transport For Ireland (TFI) brand. The NTA is seeking to engage a suitable party to provide the following services: — to own and drive the mobilisation of the new CCC and transition of the existing customer contact capabilities to a CCC; — to deliver a solution set to enable the CCC to meet its desired business outcomes and enable the CCC to meet business SLAs and … View the procurement »
The National Transport Authority (NTA) plans to implement a Consolidated Contact Centre (CCC), located on the island of Ireland, under the Transport For Ireland (TFI) brand. The NTA is seeking to engage a suitable party to provide the following services: — to own and drive the mobilisation of the new CCC and transition of the existing customer contact capabilities to a CCC; — to deliver a solution set to enable the CCC to meet its desired business outcomes and enable the CCC to meet business SLAs and … View the procurement »
2020-03-10
Framework for Managed Business Process Support Services 2 Gen. for OGP (The Office of Government Procurement)
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise: — contact management and related administrative services, — document management and related administrative services, — data management and data … View the procurement »
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise: — contact management and related administrative services, — document management and related administrative services, — data management and data … View the procurement »
2020-01-13
The Provision of Consultancy to Support the Planning, Design and Configuration of a New Pilot Customer Contact... (Department of Employment Affairs and Social Protection)
The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP. View the procurement »
The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP. View the procurement »
2016-05-30
Post-mobile Customer Care and Related Services (Call Centre) (An Post)
An Post's intention is conduct a tender process to appoint a supplier for the provision of Customer Care Call Centre and Related Services for its Mobile Virtual Network Operator (MVNO) offering Post-mobile. It's An Post's intention to provide a comprehensive customer care service with agents having access directly to our subscriber care systems. Previous experience in the provision of complex care solutions in the telecommunications industry is required. The call centre will operate. An Post's helpline … View the procurement »
An Post's intention is conduct a tender process to appoint a supplier for the provision of Customer Care Call Centre and Related Services for its Mobile Virtual Network Operator (MVNO) offering Post-mobile. It's An Post's intention to provide a comprehensive customer care service with agents having access directly to our subscriber care systems. Previous experience in the provision of complex care solutions in the telecommunications industry is required. The call centre will operate. An Post's helpline … View the procurement »
2016-05-13
Provision of Telephonist Services (Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála)
The Department requires a managed service for delivery of telephonist services for the term as specified in section 1.4 of this RFT. View the procurement »
The Department requires a managed service for delivery of telephonist services for the term as specified in section 1.4 of this RFT. View the procurement »
2016-04-15
Multi Supplier Framework Agreement for the Provision of Business Process Support Services (The Office of Government Procurement)
The purpose of this competition is to establish a Multi Supplier Framework Agreement for the Provision of Managed Business Process Support Services. To be delivered both in-house and off site as required by individual public sector clients. The Services as described are anticipated but not guaranteed. The Competition is divided into seven (7) lots as set out at 1.3 of the RFT, each representing a service category these are: 1: Mail Handling Services. 2: Data Cleaning/Verification/ Problem Resolution. 3: … View the procurement »
The purpose of this competition is to establish a Multi Supplier Framework Agreement for the Provision of Managed Business Process Support Services. To be delivered both in-house and off site as required by individual public sector clients. The Services as described are anticipated but not guaranteed. The Competition is divided into seven (7) lots as set out at 1.3 of the RFT, each representing a service category these are: 1: Mail Handling Services. 2: Data Cleaning/Verification/ Problem Resolution. 3: … View the procurement »
2014-11-07
Computer Assisted Telephone Interviewing Services (Central Statistics Office)
Provision of services for Computer Assisted Telephone Interviewing (CATI). Service providers will provide interviewing services for interview 2-5 of the QNHS survey. View the procurement »
Provision of services for Computer Assisted Telephone Interviewing (CATI). Service providers will provide interviewing services for interview 2-5 of the QNHS survey. View the procurement »
2014-08-27
Contact Management and Business Administration Services (National Transport Authority)
The NTA requires a Supplier to provide a range of services under 5 service categories. These five service categories are: — Service Category 1: Information Provision Service; — Service Category 2: Booking Service; — Service Category 3: Business Analysis and Administration Support Service; — Service Category 4: Back Office Administration and Fulfilment Service; and — Service Category 5: General Reception Call Services. Details of the services to be provided under these service categories are set out in … View the procurement »
The NTA requires a Supplier to provide a range of services under 5 service categories. These five service categories are: — Service Category 1: Information Provision Service; — Service Category 2: Booking Service; — Service Category 3: Business Analysis and Administration Support Service; — Service Category 4: Back Office Administration and Fulfilment Service; and — Service Category 5: General Reception Call Services. Details of the services to be provided under these service categories are set out in … View the procurement »
2012-07-27
RFP Fixed Line Telephone / Payphone Concession Dublin, Cork and Shannon Airport (Dublin Airport Authority plc)
DAA seeks a service provider to manage and operate Fixed Line Telephone / Payphone Concession at Dublin, Cork & Shannon Airports. The Licence to operate this concession at Dublin, Cork & Shannon Airports will be for a term of 3 (three) years commencing 1.10.2012 expiring 30.9.2015. NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=474552. View the procurement »
DAA seeks a service provider to manage and operate Fixed Line Telephone / Payphone Concession at Dublin, Cork & Shannon Airports. The Licence to operate this concession at Dublin, Cork & Shannon Airports will be for a term of 3 (three) years commencing 1.10.2012 expiring 30.9.2015. NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=474552. View the procurement »
2010-05-26
Telephone operator services (Bord Gais Eireann)
Provision of Mobile Voice, Messaging and Data Services. Mobile Voice over GSM, Messaging over SMS/MMS and GPRS/3G/EDGE/HSDPA Data Services including supply of handsets and data devices. To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=123632. View the procurement »
Provision of Mobile Voice, Messaging and Data Services. Mobile Voice over GSM, Messaging over SMS/MMS and GPRS/3G/EDGE/HSDPA Data Services including supply of handsets and data devices. To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=123632. View the procurement »