2023-10-24   Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY (Department of Children Equality Disability Integration and Youth)
The provision of services for the Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY View the procurement »

2022-11-04   Request for tender for Student Contact Centre Services for Atlantic Technological University (Atlantic Technological University)
The Atlantic Technological University (ATU) was established on 1st April 2022, the result of a merger between three Institutes of Technology, GMIT, LYIT and IT Sligo. It currently has eight campuses with an enrolment of more than 20,000 students supported by 2,200 staff. ATU offers almost 600 academic programmes from pre-degree to doctoral level. ATU has a requirement to engage the services of an external dedicated Student Contact Centre Service to support enquiries regarding Student Recruitment and … View the procurement »
Mentioned suppliers: Forward Emphasis International

2021-10-08   Provision of Call Centre Helpline Services (Central Statistics Office)
Provision of a Public Call Centre Helpline Service for Census 2022 View the procurement »
Mentioned suppliers: Key Answering Systems Ltd. T/a Arema Connect

2021-01-13   Provision of Contact Management and Business Administration Services (National Transport Authority)
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows: • Service Category 1: Information provision service; • Service Category 2: Booking service; • Service Category 3: Business analysis and administration support service; • Service Category 4: Back office administration and fulfilment service; and • Service Category 5: General reception call services. Further details … View the procurement »
Mentioned suppliers: SGS Ireland Ld

2020-12-09   Provision of Contact Centre Services (Located On The Island Of Ireland) Including Associated Software Solutions (National Transport Authority)
The National Transport Authority (NTA) plans to implement a Consolidated Contact Centre (CCC), located on the island of Ireland, under the Transport For Ireland (TFI) brand. The NTA is seeking to engage a suitable party to provide the following services: — to own and drive the mobilisation of the new CCC and transition of the existing customer contact capabilities to a CCC; — to deliver a solution set to enable the CCC to meet its desired business outcomes and enable the CCC to meet business SLAs and … View the procurement »
Mentioned suppliers: Capita Customer Solutions Limited

2020-03-10   Framework for Managed Business Process Support Services 2 Gen. for OGP (The Office of Government Procurement)
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise: — contact management and related administrative services, — document management and related administrative services, — data management and data … View the procurement »
Mentioned suppliers: Abtran ARI Services Europe Ltd (ARISE) ARI Services Europe Ltd [ARISE] Capita Customer Solutions Limited Capita Customer Solutions Ltd eDocs Iron Mountain Ireland Limited Iron Mountain Ireland Ltd Kefron Limited Kefron Ltd Key Answering Systems Ltd RigneyDolphin Group Servisource Recruitment

2020-01-13   The Provision of Consultancy to Support the Planning, Design and Configuration of a New Pilot Customer Contact... (Department of Employment Affairs and Social Protection)
The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP. View the procurement »
Mentioned suppliers: BearingPoint Ireland

2016-05-30   Post-mobile Customer Care and Related Services (Call Centre) (An Post)
An Post's intention is conduct a tender process to appoint a supplier for the provision of Customer Care Call Centre and Related Services for its Mobile Virtual Network Operator (MVNO) offering Post-mobile. It's An Post's intention to provide a comprehensive customer care service with agents having access directly to our subscriber care systems. Previous experience in the provision of complex care solutions in the telecommunications industry is required. The call centre will operate. An Post's helpline … View the procurement »

2016-05-13   Provision of Telephonist Services (Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála)
The Department requires a managed service for delivery of telephonist services for the term as specified in section 1.4 of this RFT. View the procurement »
Mentioned suppliers: Accent Facilities Solutions

2016-04-15   Multi Supplier Framework Agreement for the Provision of Business Process Support Services (The Office of Government Procurement)
The purpose of this competition is to establish a Multi Supplier Framework Agreement for the Provision of Managed Business Process Support Services. To be delivered both in-house and off site as required by individual public sector clients. The Services as described are anticipated but not guaranteed. The Competition is divided into seven (7) lots as set out at 1.3 of the RFT, each representing a service category these are: 1: Mail Handling Services. 2: Data Cleaning/Verification/ Problem Resolution. 3: … View the procurement »
Mentioned suppliers: Abtran An Post Fexco Informa Iron Mountain Ireland Kefron Kosi Corporation Limited Kpmg RigneyDolphin Group Servisource Recruitment SouthWestern Business Process Services Limited

2014-11-07   Computer Assisted Telephone Interviewing Services (Central Statistics Office)
Provision of services for Computer Assisted Telephone Interviewing (CATI). Service providers will provide interviewing services for interview 2-5 of the QNHS survey. View the procurement »
Mentioned suppliers: SouthWestern Business Process Services Limited

2014-08-27   Contact Management and Business Administration Services (National Transport Authority)
The NTA requires a Supplier to provide a range of services under 5 service categories. These five service categories are: — Service Category 1: Information Provision Service; — Service Category 2: Booking Service; — Service Category 3: Business Analysis and Administration Support Service; — Service Category 4: Back Office Administration and Fulfilment Service; and — Service Category 5: General Reception Call Services. Details of the services to be provided under these service categories are set out in … View the procurement »
Mentioned suppliers: SGS Ireland Limited

2012-07-27   RFP Fixed Line Telephone / Payphone Concession Dublin, Cork and Shannon Airport (Dublin Airport Authority plc)
DAA seeks a service provider to manage and operate Fixed Line Telephone / Payphone Concession at Dublin, Cork & Shannon Airports. The Licence to operate this concession at Dublin, Cork & Shannon Airports will be for a term of 3 (three) years commencing 1.10.2012 expiring 30.9.2015. NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=474552. View the procurement »