2023-10-24   Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY (Department of Children Equality Disability Integration and Youth)
The provision of services for the Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY View the procurement »

2023-04-21   Contract for the Provision of Fixed Line WAN Services Voice and Data (An Post)
This is a call to competition by AN POST for Fixed Line WAN Services Voice and Data (the “Contract”). Requirements under this notice are - Fixed Line Voice Services and Fixed Line WAN Services The Contract, the subject of this competition is a Contract for 5 years with an option for one or more extensions by up to 2 years, at AN POST’s discretion, up to a maximum duration of 7 years subject to the terms and conditions of the Contract. The requirements contained in this notice are based on AN POST’S … View the procurement »

2023-03-16   Fibre Optic and Copper Cable Maintenance Support (Iarnrod Eireann-Irish Rail)
Fibre Optic and Copper Cable Maintenance Support. View the procurement »

2022-09-19   2022/1027 RFT for the establishment of a Single Party Framework Agreement for the provision of a Hosted Session... (Houses of the Oireachtas Service)
The Houses of the Oireachtas Service wish to put in place a framework for the supply of provider-hosted Session Border Controllers for SIP trunk connectivity and associated configuration, support, and maintenance. Tenderers are also required to detail how they would peer the SIP trunks they offer with Government Networks. The Organisation’s current telephone solution is currently provided via 30-channel Primary Rate Interface lines. It is essential that the migration to the new service be as seamless as … View the procurement »
Mentioned suppliers: eir Business

2022-03-11   Support and maintenance of Alcatel-Lucent Voice System (The Property Registration Authority (PRA))
Support and maintenance of Alcatel-Lucent Voice System View the procurement »
Mentioned suppliers: evcoms

2021-06-30   The Provision of the Supply, Installation, Management and Support of High Speed Broadband, Voice and Related... (Department of Transport)
The provision of the supply, installation, management and support of high speed broadband, voice and related services for 53 Irish Coast Guard Stations. View the procurement »

2021-03-19   Maintenance and Support of Alcatel-Lucent Enterprise System (The Property Registration Authority (PRA))
The PRA wish to award a contract for up to four years for the support and maintenance of the hardware and software associated with the Alcatel-Lucent Enterprise telephone system. View the procurement »
Mentioned suppliers: Welltel

2021-02-11   Installation, Commissioning and Maintenance of a VOIP Telephone System, Including Call Charges (National Museum of Ireland)
National Museum of Ireland wishes to install a VoIP based phone system at the following museum sites: 1) NMI Decorative Arts and History — Collins Barracks, Dublin; 2) NMI Archeology – Kildare Street, Dublin; 3) NMI Natural History – Merrion Square, Dublin; 4) NMI Country Life – Castlebar, Mayo; 5) Collections resource centre, Swords, Dublin; 6) Beggars bush this system will replace an existing system which has reached end of life. View the procurement »
Mentioned suppliers: Intellicom Ireland Ltd

2021-01-13   Provision of Contact Management and Business Administration Services (National Transport Authority)
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows: • Service Category 1: Information provision service; • Service Category 2: Booking service; • Service Category 3: Business analysis and administration support service; • Service Category 4: Back office administration and fulfilment service; and • Service Category 5: General reception call services. Further details … View the procurement »
Mentioned suppliers: SGS Ireland Ld

2020-12-09   Provision of Contact Centre Services (Located On The Island Of Ireland) Including Associated Software Solutions (National Transport Authority)
The National Transport Authority (NTA) plans to implement a Consolidated Contact Centre (CCC), located on the island of Ireland, under the Transport For Ireland (TFI) brand. The NTA is seeking to engage a suitable party to provide the following services: — to own and drive the mobilisation of the new CCC and transition of the existing customer contact capabilities to a CCC; — to deliver a solution set to enable the CCC to meet its desired business outcomes and enable the CCC to meet business SLAs and … View the procurement »
Mentioned suppliers: Capita Customer Solutions Limited

2020-03-30   Provision of Satellite Data Communication Services for GNI (Ervia)
The key objective of this requirement is to install and maintain new and existing equipment and associated data links required to deliver this. This new service will provide: 1) a highly available broadband service that transverses over a major satellite network provider; 2) a secure and highly available datalink between remote telemetry sites and the GNI SCADA primary and DR Datacentres; 3) a corrective and preventative maintenance support model for the existing satellite sites; 4) a civil and … View the procurement »
Mentioned suppliers: EMR Integrated Solutions

2020-03-10   Framework for Managed Business Process Support Services 2 Gen. for OGP (The Office of Government Procurement)
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise: — contact management and related administrative services, — document management and related administrative services, — data management and data … View the procurement »
Mentioned suppliers: Abtran ARI Services Europe Ltd (ARISE) ARI Services Europe Ltd [ARISE] Capita Customer Solutions Limited Capita Customer Solutions Ltd eDocs Iron Mountain Ireland Limited Iron Mountain Ireland Ltd Kefron Limited Kefron Ltd Key Answering Systems Ltd RigneyDolphin Group Servisource Recruitment

2020-02-19   GMIT (CUA) Single Operator Framework Agreement Telecoms 2020 (Galway Mayo Institute of Technology)
GMIT wishes to establish a single party framework for Landline, PRA (initially), migrating to SIP and associated equipment supply, delivery, core equipment installation, project management and maintenance services. Please note that the following contracting authorities may use this framework throughout its’ lifetime (within the 10 years). However, it is not envisaged that Letterkenny Institute of Technology and Institute of Technology Sligo will utilise this framework within the first 12 months. — … View the procurement »
Mentioned suppliers: Hibernia Services Trading as Evros... Vodafone Ireland Ltd

2020-01-13   The Provision of Consultancy to Support the Planning, Design and Configuration of a New Pilot Customer Contact... (Department of Employment Affairs and Social Protection)
The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP. View the procurement »
Mentioned suppliers: BearingPoint Ireland

2019-12-13   RFT for the Provision of Smart Devices, Voice and Data Communications, Device Security and Remote Access Services (Central Statistics Office)
A managed service to include the provision of smart devices, voice and data communications, device security and remote access services to assist census field staff to deliver the census of population in 2021. View the procurement »
Mentioned suppliers: Vodafone Ireland Ltd

2019-11-25   Fixed Voice and VoiP Services (Central Statistics Office)
Fixed Voice and VoIP Services. The Central Statistics Office (CSO) are looking to appoint a supplier to provide fixed voice and VoIP services for all 3 offices of the CSO. View the procurement »
Mentioned suppliers: Vodafone Ireland

2019-11-19   Satellite Space KU Band Services (Raidio Teilifis Eireann (RTE))
RTÉ invites submissions, from suitably qualified tenderers to supply satellite space on KU band for television and radio. RTÉ requires satellite space segments for its news services, other television programming including sports and special events and radio events such as outside broadcasts. View the procurement »
Mentioned suppliers: Telenor UK Ltd

2019-03-20   Satellite Space Ka and Ku Band Services (Raidio Teilifis Eireann (RTE))
RTÉ invites submissions, from suitably qualified tenderers to supply satellite space on the Ka and Ku bands. RTÉ requires satellite space segments for its news services, other television programming and radio requirements. View the procurement »
Mentioned suppliers: Bigblu Operations Ltd t/a bigblu

2019-02-20   Provision of a Managed Service for Telephonist Services (Department of Agriculture, Food and the Marine)
The Department requires a managed service for delivery of telephonist services managed and supervised by a dedicated service delivery manager on the service provider’s own staff who should not be directly involved carrying out the day-to-day call handling function. View the procurement »
Mentioned suppliers: Accent Facilities Solutions

2019-02-15   The Provision of Satellite Connectivity and Associated Services to Support Irish Naval Service Operations (Defence Forces Ireland)
The Defence Forces (DF) currently supports Irish Naval Service (INS) operations through an operational satellite services contract which will naturally terminate in Q2 2019. This framework ensures the delivery of operational satellite and associated support services within its area of operations. View the procurement »

2019-01-24   DCU-Request for Tenders for the Supply of a Unified Communications System (Education Procurement Service (EPS))
In summary, the goods comprise: To procure a communications and collaboration platform which supports “open standards” thereby allowing DCU to provide best in class services using a mix of new and existing technologies from a platform which has the capability to deliver future emerging communications, PBX, video conferencing and collaboration tools. View the procurement »
Mentioned suppliers: Damovo Irl

2018-08-29   Provision of Non Geographical Telephony (NGN) Services (Electricity Supply Board (ESB))
The Contracting entity intends to procure a single Framework Agreement for the provision of Non geographic telephony services. It is proposed that the Contract will include (non-exhaustive list – high level scope): Routing of Non geographic numbers (NGN numbers) to ESB designated termination numbers (NGN numbers: 1800, 1850, 1890, 0818 and any other or future NGN number types available). — ability to route equivalent Geographic numbers in the same routing manner as the parent NGN numbers. — the ability … View the procurement »

2018-04-23   RFT for Provision, Support and Maintenance of Query Management, Knowledge Management and Telephony Solution (Road Safety Authority (RSA))
The RSA invites responses to this tender for the supply and support of an integrated Query Management, Knowledge Management and VoIP Telephony Solution. The objectives are to establish the Customer Call Centre as a centre of excellence for handling queries from customers and the public, and to deliver a modern VoIP Telephony Solution for organisation-wide communications which removes the reliance on fixed line ISDN services. The solution will transform our operational processes for managing customer … View the procurement »
Mentioned suppliers: Provident CRM Ltd

2017-11-14   The establishment of a Single Party Framework for the provision of an Operational Space Segment. The Contracting... (Defence Forces Ireland)
The establishment of a Single Party Framework for the provision of an Operational Space Segment. The Contracting Authority requires, Ku Band coupled with comprehensive support and maintenance services. View the procurement »
Mentioned suppliers: National Space Centre Limited

2017-05-15   Voice Over IP (VoIP) Handsets, Licensing and Support (Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála)
Having already selected and implemented a Cisco solution, the requirements are for Cisco 8841 handsets for use with the current Cisco VoIP architecture and support for the Department's core VoIP infrastructure. View the procurement »
Mentioned suppliers: Plannet21 Communications Ltd

2016-08-23   Multi Supplier Framework Agreement for Network Equipment and Associated Services (The Office of Government Procurement)
The requirements are for the provision, installation, configuration, implementation, support and maintenance of Network Equipment. View the procurement »
Mentioned suppliers: Abacus Systems Action Point Technology Agile Networks Ltd. ATS Group Limited Avaya International Sales Bootstrap Limited Bt Ireland Capita Managed IT Solutions Comsys Ltd Datapac Dimension Data Ireland Limited Ecom Solutions Eircom Exigent Networks Hewlett Packard HiberniaEvros Technology Group Kedington Limited Pfh Technology Vodafone Ireland

2016-05-13   Provision of Telephonist Services (Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála)
The Department requires a managed service for delivery of telephonist services for the term as specified in section 1.4 of this RFT. View the procurement »
Mentioned suppliers: Accent Facilities Solutions

2016-04-15   Multi Supplier Framework Agreement for the Provision of Business Process Support Services (The Office of Government Procurement)
The purpose of this competition is to establish a Multi Supplier Framework Agreement for the Provision of Managed Business Process Support Services. To be delivered both in-house and off site as required by individual public sector clients. The Services as described are anticipated but not guaranteed. The Competition is divided into seven (7) lots as set out at 1.3 of the RFT, each representing a service category these are: 1: Mail Handling Services. 2: Data Cleaning/Verification/ Problem Resolution. 3: … View the procurement »
Mentioned suppliers: Abtran An Post Fexco Informa Iron Mountain Ireland Kefron Kosi Corporation Limited Kpmg RigneyDolphin Group Servisource Recruitment SouthWestern Business Process Services Limited

2016-01-20   Provision of VoIP Telephony Service Installation and Support (National Transport Authority)
The National Transport Authority requires a supplier to provide supply, support and maintenance services for the Authority's Unified Communications Manager VoIP telephony installation as described in the tender documents. Tenderers must provide comprehensive maintenance support and service contract for a period of 4 years, and are required to document their approach to provide the services in line with the service level agreement as outlined below: — Full telephone help-desk service from 8:00—18:00 … View the procurement »

2015-10-06   Managed Service for Telephonist Services (Department of Agriculture, Food and the Marine)
The Department of Agriculture, Food and The Marine invite responses to this RFT for the provision of a managed service for delivery of Telephonist services at their Head Office in Agriculture House, Kildare Street, Dublin 2. View the procurement »
Mentioned suppliers: Accent Facilities Solutions

2013-08-14   a15/3467/22/13 - UNDOF operational space segment (Defence Forces Ireland)
The Defence Forces (DF) has a requirement to tender for satellite space segment in support of a troop deployment to the UNDOF mission (Syria). This space segment will provide interconnectivity as an operational strategic link for both voice and data services. The link provision will be from Dublin to a single site. The DF invites tenders for the supply, installation, commissioning and maintenance of Ku Band Space Segment connections between the sites listed in section 1.2 of the RFT providing access to … View the procurement »

2012-07-27   RFP Fixed Line Telephone / Payphone Concession Dublin, Cork and Shannon Airport (Dublin Airport Authority plc)
DAA seeks a service provider to manage and operate Fixed Line Telephone / Payphone Concession at Dublin, Cork & Shannon Airports. The Licence to operate this concession at Dublin, Cork & Shannon Airports will be for a term of 3 (three) years commencing 1.10.2012 expiring 30.9.2015. NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=474552. View the procurement »

2012-06-29   The Provision of Telephonist and Receptionist Services (Department of Justice and Equality)
The Minister for Justice and Equality seeks Telephonist and Receptionist Services at a number of specified sites. NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=457132. The awarding authority has indicated that it will accept electronic responses to this notice via a 'Tender Submission Postbox' facility. Further details of this facility are available at … View the procurement »

2011-01-26   Provision of voice switchboard maintenance services NUI Maynooth (National University of Ireland, Maynooth)
Provision of voice switchboard maintenance services NUI Maynooth. Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=194514. The Awarding Authority has indicated that it will accept electronic responses to this notice via a "tender submission postbox" facility. Further details of this facility are available at … View the procurement »
Mentioned suppliers: Damovo Ireland