The Provision of Telephonist and Receptionist Services

Department of Justice and Equality

The Minister for Justice and Equality seeks Telephonist and Receptionist Services at a number of specified sites.
NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=457132. />The awarding authority has indicated that it will accept electronic responses to this notice via a 'Tender Submission Postbox' facility. Further details of this facility are available at http://www.etenders.gov.ie/PostBox/Postbox_Explain.aspx?ID=457132. />Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.

Deadline

The time limit for receipt of tenders was 2012-08-14. The procurement was published on 2012-06-29.

Who? What? Where?
Procurement history
Date Document
2012-06-29 Contract notice
2012-08-09 Additional information
2012-08-17 Additional information
2012-09-10 Additional information
2012-09-17 Additional information
2012-09-21 Additional information
Contract notice (2012-06-29)
Object
Scope of the procurement
Title: telephone switchboard services
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Telephone switchboard services 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Justice and Equality
Postal address: 51 St. Stephen's Green
Postal town: Dublin 2
Contact
Internet address: http://www.justice.ie 🌏
Phone: +353 16028202 📞

Reference
Dates
Date dispatched: 2012-06-29 📅
Submission deadline: 2012-08-14 📅
Publication date: 2012-07-04 📅
Identifiers
Notice number: 2012/S 126-209127
OJ-S issue: 126
Additional information
(ET Ref:457132).

Object
Scope of the procurement
Short description:
The Minister for Justice and Equality seeks Telephonist and Receptionist Services at a number of specified sites.
NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=457132.
The awarding authority has indicated that it will accept electronic responses to this notice via a 'Tender Submission Postbox' facility. Further details of this facility are available at http://www.etenders.gov.ie/PostBox/Postbox_Explain.aspx?ID=457132.
Show more
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.
Lot number: 1
Title of the lot: Telephonist and Receptionist Services
Short description:
Telephonist (with occasional Receptionist duties) in 51 St Stephen’s Green (location of the Department’s main…
… switchboard).Telephonist duties in I.N.I.S., 13/14 Burgh Quay, Dublin 2.Telephonist/Receptionist duties on 2nd Floor, Bishop’s Square, Redmond’s Hill, Dublin 2.
… switchboard).
Telephonist duties in I.N.I.S., 13/14 Burgh Quay, Dublin 2.
Telephonist/Receptionist duties on 2nd Floor, Bishop’s Square, Redmond’s Hill, Dublin 2.
Quantity or scope: See Tender Document.
Lot number: 2
Short description:
Telephonist/Receptionist duties for the Irish Prison Service Headquarters, IDA Business Park, Ballinalee Road, Longford, Co. Longford.
Lot number: 3
Short description:
Telephonist/Receptionist duties for the Financial Shared Services (FSS), Killarney, Co. Kerry.
Quantity or scope: SeeTender Doumentation.
Lot number: 4
Title of the lot: Telephonist and receptionist Services
Short description:
Telephonist/Receptionist duties for the Probation Service office at Haymarket, Smithfield, Dublin.
Quantity or scope: See Tender Documentation.
Duration: 12 months
Place of performance
Main site or place of performance: Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: See tender documentation.
Economic and financial standing: See tender documentation.
Technical and professional ability: See tender documentation.
Contract execution
Names and professional qualifications of the staff ✅

Procedure
Tender validity period: 3 months
Award criteria
Criterion: 1. Cost (40)
2. Quality of service plan (30)
3. Quality and continuity of service management (30)
Languages
Language: English 🗣️
Irish 🗣️

Contracting authority
Contact
Contact point: Corporate Services Division
Annette Cummins
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA01500 🌏
Source: OJS 2012/S 126-209127 (2012-06-29)
Additional information (2012-08-09)
Object
Notice metadata
Document type: Additional information

Reference
Dates
Date dispatched: 2012-08-09 📅
Submission deadline: 2012-08-28 📅
Publication date: 2012-08-14 📅
Identifiers
Notice number: 2012/S 155-257830
Refers to notice: 2012/S 126-209127
OJ-S issue: 155
Source: OJS 2012/S 155-257830 (2012-08-09)
Additional information (2012-08-17)
Reference
Dates
Date dispatched: 2012-08-17 📅
Submission deadline: 2012-09-18 📅
Publication date: 2012-08-22 📅
Identifiers
Notice number: 2012/S 160-266427
OJ-S issue: 160
Source: OJS 2012/S 160-266427 (2012-08-17)
Additional information (2012-09-10)
Reference
Dates
Date dispatched: 2012-09-10 📅
Publication date: 2012-09-13 📅
Identifiers
Notice number: 2012/S 176-289153
OJ-S issue: 176
Source: OJS 2012/S 176-289153 (2012-09-10)
Additional information (2012-09-17)
Reference
Dates
Date dispatched: 2012-09-17 📅
Submission deadline: 2012-09-21 📅
Publication date: 2012-09-21 📅
Identifiers
Notice number: 2012/S 182-297782
OJ-S issue: 182
Source: OJS 2012/S 182-297782 (2012-09-17)
Additional information (2012-09-21)
Reference
Dates
Date dispatched: 2012-09-21 📅
Submission deadline: 2012-09-24 📅
Publication date: 2012-09-26 📅
Identifiers
Notice number: 2012/S 185-303289
OJ-S issue: 185
Source: OJS 2012/S 185-303289 (2012-09-21)
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