Procurements: Telephone switchboard services
17 archived procurements
Telephone switchboard services have been procured by organizations such as The Office of Government Procurement, Department of Agriculture, Food and the Marine, and Department of the Environment Climate and Communications.
Historically, suppliers within this area have been Accent Facilities Solutions, Abtran, Capita Customer Solutions Limited, RigneyDolphin Group, Servisource Recruitment, An Post, ARI Services Europe Ltd [ARISE], ARI Services Europe Ltd (ARISE), BearingPoint Ireland, and Capita Customer Solutions Ltd.
- Postal and telecommunications services (2 new procurements)
Recent procurements of telephone switchboard services in Ireland
2025-02-19
Operator of the National Emergency Call Answering Service (Department of the Environment Climate and Communications)
In advance of the expiration of the current contract for the operation of the Emergency Call Answering Service (ECAS) on 24 November 2025, the Department is undertaking this Procurement for the appointment of a new entity or entities to operate the ECAS. Although the Current Contract is due to expire on 24 November 2025, there are provisions in the Current Contract to allow for the Minister to extend the contract for a further two (2) years. The ECAS is responsible for answering all emergency … View the procurement »
In advance of the expiration of the current contract for the operation of the Emergency Call Answering Service (ECAS) on 24 November 2025, the Department is undertaking this Procurement for the appointment of a new entity or entities to operate the ECAS. Although the Current Contract is due to expire on 24 November 2025, there are provisions in the Current Contract to allow for the Minister to extend the contract for a further two (2) years. The ECAS is responsible for answering all emergency … View the procurement »
2024-06-14
Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process... (The Office of Government Procurement)
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). View the procurement »
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). View the procurement »
2024-06-14
Fixed line telephony and broadband services to 43 sites across Kildare, Wicklow and Offaly including provision of a... (KARE_473)
Fixed line telephony and broadband services to 43 sites across Kildare, Wicklow and Offaly including provision of a static IP address for each location. The service should include the costs for installation / replacement of the existing equivalent service at each site in the most cost effective manner possible. View the procurement »
Fixed line telephony and broadband services to 43 sites across Kildare, Wicklow and Offaly including provision of a static IP address for each location. The service should include the costs for installation / replacement of the existing equivalent service at each site in the most cost effective manner possible. View the procurement »
2024-04-08
Operator of the National Emergency Call Answering Service (Department of the Environment Climate and Communications)
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by … View the procurement »
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by … View the procurement »
2023-10-24
Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY (Department of Children Equality Disability Integration and Youth)
The provision of services for the Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY View the procurement »
The provision of services for the Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY View the procurement »
2021-01-13
Provision of Contact Management and Business Administration Services (National Transport Authority)
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows: • Service Category 1: Information provision service; • Service Category 2: Booking service; • Service Category 3: Business analysis and administration support service; • Service Category 4: Back office administration and fulfilment service; and • Service Category 5: General reception call services. Further details … View the procurement »
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows: • Service Category 1: Information provision service; • Service Category 2: Booking service; • Service Category 3: Business analysis and administration support service; • Service Category 4: Back office administration and fulfilment service; and • Service Category 5: General reception call services. Further details … View the procurement »
2020-12-09
Provision of Contact Centre Services (Located On The Island Of Ireland) Including Associated Software Solutions (National Transport Authority)
The National Transport Authority (NTA) plans to implement a Consolidated Contact Centre (CCC), located on the island of Ireland, under the Transport For Ireland (TFI) brand. The NTA is seeking to engage a suitable party to provide the following services: — to own and drive the mobilisation of the new CCC and transition of the existing customer contact capabilities to a CCC; — to deliver a solution set to enable the CCC to meet its desired business outcomes and enable the CCC to meet business SLAs and … View the procurement »
The National Transport Authority (NTA) plans to implement a Consolidated Contact Centre (CCC), located on the island of Ireland, under the Transport For Ireland (TFI) brand. The NTA is seeking to engage a suitable party to provide the following services: — to own and drive the mobilisation of the new CCC and transition of the existing customer contact capabilities to a CCC; — to deliver a solution set to enable the CCC to meet its desired business outcomes and enable the CCC to meet business SLAs and … View the procurement »
2020-03-10
Framework for Managed Business Process Support Services 2 Gen. for OGP (The Office of Government Procurement)
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise: — contact management and related administrative services, — document management and related administrative services, — data management and data … View the procurement »
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise: — contact management and related administrative services, — document management and related administrative services, — data management and data … View the procurement »
2020-01-13
The Provision of Consultancy to Support the Planning, Design and Configuration of a New Pilot Customer Contact... (Department of Employment Affairs and Social Protection)
The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP. View the procurement »
The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP. View the procurement »
2019-02-20
Provision of a Managed Service for Telephonist Services (Department of Agriculture, Food and the Marine)
The Department requires a managed service for delivery of telephonist services managed and supervised by a dedicated service delivery manager on the service provider’s own staff who should not be directly involved carrying out the day-to-day call handling function. View the procurement »
The Department requires a managed service for delivery of telephonist services managed and supervised by a dedicated service delivery manager on the service provider’s own staff who should not be directly involved carrying out the day-to-day call handling function. View the procurement »
2016-05-13
Provision of Telephonist Services (Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála)
The Department requires a managed service for delivery of telephonist services for the term as specified in section 1.4 of this RFT. View the procurement »
The Department requires a managed service for delivery of telephonist services for the term as specified in section 1.4 of this RFT. View the procurement »
2016-04-15
Multi Supplier Framework Agreement for the Provision of Business Process Support Services (The Office of Government Procurement)
The purpose of this competition is to establish a Multi Supplier Framework Agreement for the Provision of Managed Business Process Support Services. To be delivered both in-house and off site as required by individual public sector clients. The Services as described are anticipated but not guaranteed. The Competition is divided into seven (7) lots as set out at 1.3 of the RFT, each representing a service category these are: 1: Mail Handling Services. 2: Data Cleaning/Verification/ Problem Resolution. 3: … View the procurement »
The purpose of this competition is to establish a Multi Supplier Framework Agreement for the Provision of Managed Business Process Support Services. To be delivered both in-house and off site as required by individual public sector clients. The Services as described are anticipated but not guaranteed. The Competition is divided into seven (7) lots as set out at 1.3 of the RFT, each representing a service category these are: 1: Mail Handling Services. 2: Data Cleaning/Verification/ Problem Resolution. 3: … View the procurement »
2015-10-06
Managed Service for Telephonist Services (Department of Agriculture, Food and the Marine)
The Department of Agriculture, Food and The Marine invite responses to this RFT for the provision of a managed service for delivery of Telephonist services at their Head Office in Agriculture House, Kildare Street, Dublin 2. View the procurement »
The Department of Agriculture, Food and The Marine invite responses to this RFT for the provision of a managed service for delivery of Telephonist services at their Head Office in Agriculture House, Kildare Street, Dublin 2. View the procurement »
2012-07-27
RFP Fixed Line Telephone / Payphone Concession Dublin, Cork and Shannon Airport (Dublin Airport Authority plc)
DAA seeks a service provider to manage and operate Fixed Line Telephone / Payphone Concession at Dublin, Cork & Shannon Airports. The Licence to operate this concession at Dublin, Cork & Shannon Airports will be for a term of 3 (three) years commencing 1.10.2012 expiring 30.9.2015. NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=474552. View the procurement »
DAA seeks a service provider to manage and operate Fixed Line Telephone / Payphone Concession at Dublin, Cork & Shannon Airports. The Licence to operate this concession at Dublin, Cork & Shannon Airports will be for a term of 3 (three) years commencing 1.10.2012 expiring 30.9.2015. NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=474552. View the procurement »
2012-06-29
The Provision of Telephonist and Receptionist Services (Department of Justice and Equality)
The Minister for Justice and Equality seeks Telephonist and Receptionist Services at a number of specified sites. NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=457132. The awarding authority has indicated that it will accept electronic responses to this notice via a 'Tender Submission Postbox' facility. Further details of this facility are available at … View the procurement »
The Minister for Justice and Equality seeks Telephonist and Receptionist Services at a number of specified sites. NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=457132. The awarding authority has indicated that it will accept electronic responses to this notice via a 'Tender Submission Postbox' facility. Further details of this facility are available at … View the procurement »
2011-01-26
Provision of voice switchboard maintenance services NUI Maynooth (National University of Ireland, Maynooth)
Provision of voice switchboard maintenance services NUI Maynooth. Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=194514. The Awarding Authority has indicated that it will accept electronic responses to this notice via a "tender submission postbox" facility. Further details of this facility are available at … View the procurement »
Provision of voice switchboard maintenance services NUI Maynooth. Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=194514. The Awarding Authority has indicated that it will accept electronic responses to this notice via a "tender submission postbox" facility. Further details of this facility are available at … View the procurement »
2010-11-03
Telephone switchboards (Department of Education & Skills)
Tender for telephone maintenance Contract. This tender details the requirements for a telephone maintenance contract in 2011 to be provided in its three main offices in Dublin, Athlone and Tullamore and a number of other Department offices nationwide (see Appendix 1 of tender documentation), for a one year period with a possibility of renewal annually at the discretion of the Minister for Education and Skills up to a maximum period of three years in total. To register your interest in this notice and … View the procurement »
Tender for telephone maintenance Contract. This tender details the requirements for a telephone maintenance contract in 2011 to be provided in its three main offices in Dublin, Athlone and Tullamore and a number of other Department offices nationwide (see Appendix 1 of tender documentation), for a one year period with a possibility of renewal annually at the discretion of the Minister for Education and Skills up to a maximum period of three years in total. To register your interest in this notice and … View the procurement »