Operator of the National Emergency Call Answering Service
Department of the Environment Climate and Communications
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by means of interpersonal communications services between an end-user and the Public Safety Answering Point (PSAP) with the goal to request and receive emergency relief from emergency services. The role of the ECAS is to establish which Emergency Service is being requested and the location of where the Emergency Services are required to attend for the purpose of routing the call to the most appropriate Emergency Services Control centre.
DeadlineThe time limit for receipt of tenders was 2024-05-10. The procurement was published on 2024-04-08.
Who? What?- • Dedicated-business telephone network services › Communication land-line rental
- • Dedicated-business telephone network services › Satellite circuit rental services
- • Dedicated-business telephone network services › Telephone switchboard services
- • Electronic information services › Value-added information services
- • Electronic message and information services › Teletext services
- • Electronic message services › Electronic data exchange services
- • Electronic message services › Electronic mail services
- • Electronic message services › Telegraph services
- • Electronic message services › Telex services
- • Information systems or technology strategic review and planning services › Information technology services
- • Mobile-telephone services › Enhanced Data for GSM Evolution (EDGE) services
- • Mobile-telephone services › Enhanced Messaging Service (EMS) services
- • Mobile-telephone services › General Packet Radio Services (GPRS) services
- • Mobile-telephone services › Multimedia Message Service (MMS) services
- • Mobile-telephone services › Pay phone provider services
- • Mobile-telephone services › Pre-paid phone card provider services
- • Mobile-telephone services › Short Message Service (SMS) services
- • Mobile-telephone services › Universal Mobile Telephone System (UMTS) services
- • Mobile-telephone services › Wireless Application Protocol (WAP) services
- • Public-telephone services › Local telephone services
- • Public-telephone services › Long distance telephone services
- • Telecommunication services except telephone and data transmission services › Air-to-ground telecommunications services
- • Telecommunication services except telephone and data transmission services › Integrated telecommunications services
- • Telecommunication services except telephone and data transmission services › Interconnection services
- • Telecommunication services except telephone and data transmission services › Paging services
- • Telecommunication services except telephone and data transmission services › Teleconferencing services
- • Telecommunication services except telephone and data transmission services › Telematics services
- • Telecommunication services except telephone and data transmission services › Teleworking services
- • Telecommunications cable and equipment › Telecommunications equipment
- • Telephone and data transmission services › IP telephone services
- • Telephone and data transmission services › Shared-business telephone network services
- • Telephone-answering services › Call centre
- • Telephone-answering services › Telephone operator services
- • Television and radio broadcast transmission services › Radio broadcast transmission services
- • Television and radio broadcast transmission services › Television broadcast transmission services
Procurement history
| Date | Document |
|---|---|
| 2024-04-08 | Contract notice |
Contract notice (2024-04-08)
Object
Scope of the procurement
Title: Operator of the National Emergency Call Answering Service
Short description:
Type of contract: Services
Products/services: Telecommunications services 📦
Estimated value excluding VAT: 90 000 000 EUR 💰
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier:
Additional products/services:
Title
Lot Identification Number:
Procedure
Type of procedure
Competitive dialogue ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-05-10 17:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Electronic invoicing: Allowed
Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: Purely national exclusion grounds
Description of exclusion grounds: Please refer to the procurement documents for further information.
Contracting authority
Name and addresses
Name: Department of the Environment Climate and Communications
National registration number:
Postal address: 29-31 Adelaide Road
Postal code: D02 X285
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: susan.fleming@decc.gov.ie 📧
Phone: 01 678 2000 📞
URL: http://www.decc.gov.ie 🌏
Address of the buyer profile: http://www.decc.gov.ie 🌏
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3372153 🌏
Participation URL: https://www.etenders.gov.ie/epps/eawarding/showTenderList.do?resourceId=3372153 🌏
The criteria will be used to select the candidates to be invited for the second stage of the procedure ✅
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 071-212022 (2024-04-08)
Object
Scope of the procurement
Title: Operator of the National Emergency Call Answering Service
Short description:
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by means of interpersonal communications services between an end-user and the Public Safety Answering Point (PSAP) with the goal to request and receive emergency relief from emergency services. The role of the ECAS is to establish which Emergency Service is being requested and the location of where the Emergency Services are required to attend for the purpose of routing the call to the most appropriate Emergency Services Control centre.
Show more
Products/services: Telecommunications services 📦
Estimated value excluding VAT: 90 000 000 EUR 💰
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier:
0
Additional products/services:
+ 42 more
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Competitive dialogue ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-05-10 17:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Electronic invoicing: Allowed
Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: Purely national exclusion grounds
Description of exclusion grounds: Please refer to the procurement documents for further information.
Contracting authority
Name and addresses
Name: Department of the Environment Climate and Communications
National registration number:
4002073W
Postal address: 29-31 Adelaide Road
Postal code: D02 X285
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: susan.fleming@decc.gov.ie 📧
Phone: 01 678 2000 📞
URL: http://www.decc.gov.ie 🌏
Address of the buyer profile: http://www.decc.gov.ie 🌏
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3372153 🌏
Participation URL: https://www.etenders.gov.ie/epps/eawarding/showTenderList.do?resourceId=3372153 🌏
The criteria will be used to select the candidates to be invited for the second stage of the procedure ✅
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 071-212022 (2024-04-08)
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