The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by means of interpersonal communications services between an end-user and the Public Safety Answering Point (PSAP) with the goal to request and receive emergency relief from emergency services. The role of the ECAS is to establish which Emergency Service is being requested and the location of where the Emergency Services are required to attend for the purpose of routing the call to the most appropriate Emergency Services Control centre.
Deadline
The time limit for receipt of tenders was 2024-05-10.
The procurement was published on 2024-04-08.
Contract notice (2024-04-08) Object Scope of the procurement
Title: Operator of the National Emergency Call Answering Service
Short description:
“The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for...”
Short description
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by means of interpersonal communications services between an end-user and the Public Safety Answering Point (PSAP) with the goal to request and receive emergency relief from emergency services. The role of the ECAS is to establish which Emergency Service is being requested and the location of where the Emergency Services are required to attend for the purpose of routing the call to the most appropriate Emergency Services Control centre.
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Type of contract: services
Products/services: Telecommunications services📦
Estimated value excluding VAT: 90 000 000 EUR 💰
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Description of the procurement:
“The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for...”
Description of the procurement
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by means of interpersonal communications services between an end-user and the Public Safety Answering Point (PSAP) with the goal to request and receive emergency relief from emergency services. The role of the ECAS is to establish which Emergency Service is being requested and the location of where the Emergency Services are required to attend for the purpose of routing the call to the most appropriate Emergency Services Control centre.
Procedure Type of procedure
Competitive dialogue ✅ Administrative information
Time limit for receipt of tenders or requests to participate: 2024-05-10+01:00 17:00:00+01:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Complementary information Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: IRL None
E-mail: highcourtcentraloffice@courts.ie📧
Phone: +353 1 8886000📞 Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 071-212022 (2024-04-08)