Framework for Managed Business Process Support Services 2 Gen. for OGP

The Office of Government Procurement

The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
In summary, the Services comprise:
— contact management and related administrative services,
— document management and related administrative services,
— data management and data processing and related administrative services.

Deadline

The time limit for receipt of tenders was 2020-04-15. The procurement was published on 2020-03-10.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2020-03-10 Contract notice
2020-03-19 Additional information
2020-03-27 Additional information
2020-12-11 Contract award notice
2021-07-06 Contract award notice
Contract notice (2020-03-10)
Object
Scope of the procurement
Title: Office-support services
Reference number: PROJ000005305
Short description:
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise: — contact management and related administrative services, — document management and related administrative services, — data management and data processing and related administrative services.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Office-support services 📦
Additional CPV: Forms 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: The Office of Government Procurement
Postal address: 3A Mayor Street Upper
Postal code: D01 PF72
Postal town: Dublin 1
Contact
Internet address: http://www.ogp.gov.ie/ 🌏
E-mail: support@ogp.gov.ie 📧
Phone: +353 761008000 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163820&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163820&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-03-10 📅
Submission deadline: 2020-04-15 📅
Publication date: 2020-03-12 📅
Identifiers
Notice number: 2020/S 051-121218
Refers to notice: 2019/S 192-466426
OJ-S issue: 51

Object
Scope of the procurement
Short description:
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
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In summary, the Services comprise:
— contact management and related administrative services,
— document management and related administrative services,
— data management and data processing and related administrative services.
Estimated total value: 80 000 000 EUR 💰
Title of the lot: Contact Management and Related Admin Services
Lot number: 1
Short description:
The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
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Estimated value excluding VAT: 77 000 000 EUR 💰
Duration: 48 months
Title of the lot: Document Managment and Related Admin Services
Lot number: 2
Estimated value excluding VAT: 2 000 000 EUR 💰
Title of the lot: Data Management and Related Admin Services
Lot number: 3
Short description: — data management and data processing and related administrative services;
Estimated value excluding VAT: 1 000 000 EUR 💰
Place of performance
Main site or place of performance: Dublin 1.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Please refer to the request for tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).
Economic and financial standing:
Please refer to the request for tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).
Minimum level(s) of standards:
Please refer to the request for tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).
Technical and professional ability:
Please refer to the request for tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).
Contract execution
Contract performance conditions:
Please refer to the request for tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).

Procedure
Legal basis: 32014L0024
Number of participants to be contemplated: 30
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2020-04-15 📅
Tender opening time: 12:00
Award criteria
Quality criterion (name): Management of service, key personnel and management information
Quality criterion (weighting): 120
Quality criterion (name): Quality control and quality assurance
Quality criterion (weighting): 130
Quality criterion (name): Innovation and continuous improvement
Quality criterion (weighting): 100
Quality criterion (name): Governance and professional and ethical standards
Data security and access
Implementation and roll out of services
Cost criterion (name): Pricing schedule
Cost criterion (weighting): 300

Contracting authority
Identity
National registration number: IE3229842HH
Contact
Contact point: Tender Operations
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/351 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163820&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: The High Court of Ireland
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Source: OJS 2020/S 051-121218 (2020-03-10)
Additional information (2020-03-19)
Object
Scope of the procurement
Short description:
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the services comprise: contact management and related administrative services, document management and related administrative services, data management and data processing and related administrative services.
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Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Archive destruction services 📦

Reference
Dates
Date dispatched: 2020-03-19 📅
Submission deadline: 2020-05-05 📅
Publication date: 2020-03-23 📅
Identifiers
Notice number: 2020/S 058-139574
Refers to notice: 2020/S 051-121218
OJ-S issue: 58

Object
Scope of the procurement
Short description:
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
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In summary, the services comprise: contact management and related administrative services, document management and related administrative services, data management and data processing and related administrative services.
Source: OJS 2020/S 058-139574 (2020-03-19)
Additional information (2020-03-27)
Object
Scope of the procurement
Short description:
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’)] for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the services comprise: contact management and related administrative services; document management and related administrative services; data management and data processing and related administrative services.
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Reference
Dates
Date dispatched: 2020-03-27 📅
Submission deadline: 2020-06-30 📅
Publication date: 2020-03-31 📅
Identifiers
Notice number: 2020/S 064-153782
OJ-S issue: 64

Object
Scope of the procurement
Short description:
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’)] for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
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In summary, the services comprise: contact management and related administrative services; document management and related administrative services; data management and data processing and related administrative services.
Source: OJS 2020/S 064-153782 (2020-03-27)
Contract award notice (2020-12-11)
Object
Scope of the procurement
Short description:
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the services comprise: Contact management and related administrative services; document management and related administrative services; data management and data processing and related administrative services.
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Total value of the procurement: 80 000 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2020-12-11 📅
Publication date: 2020-12-16 📅
Identifiers
Notice number: 2020/S 245-608135
OJ-S issue: 245
Additional information
This is a 48-month contract with no option to extend.

Object
Scope of the procurement
Short description:
In summary, the services comprise: Contact management and related administrative services; document management and related administrative services; data management and data processing and related administrative services.
The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
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Additional information: This is a 48-month contract with no option to extend.

Award of contract
Date of contract conclusion: 2020-10-27 📅
Name: Abtran
National registration number: 260018
Postal address: Blackrock Business Park, Bessboro Road
Postal town: Cork
Country: Ireland 🇮🇪
Phone: +353 212301800 📞
E-mail: tenders@abtran.com 📧
Internet address: http://www.abtran.com 🌏
Total value of the procurement: 77 000 000 EUR 💰
Name: ARI Services Europe Ltd (ARISE)
National registration number: 6335249L
Postal address: Raheen Business Park, Raheen
Postal town: Limerick
Phone: +353 61492905 📞
E-mail: joe.cahalane@arise-europe.com 📧
Name: Capita Customer Solutions Ltd
National registration number: 377757
Postal address: Unit B, West Cork Business and Technology Park, Cork
Postal town: Clonakilty
Phone: +353 238832800 📞
E-mail: kieron.platt@capitacustomersolutions.ie 📧
Internet address: http://www.capitacustomersolutions.ie/ 🌏
Name: Key Answering Systems Ltd
National registration number: 6366705L
Postal address: 1G The Atrium
Postal code: T23T2VY
Phone: +353 214824300 📞
E-mail: patkeogh@aremaconnect.com 📧
Internet address: http://www.aremaconnect.com 🌏
Name: RigneyDolphin Group
National registration number: IE65925471
Postal address: Units 10/11 IDA Industrial Estate, Cork Road
Postal town: Waterford
Phone: +353 51590000 📞
E-mail: kevin.kehoe@rigneydolphin.ie 📧
Internet address: http://www.rigneydolphin.ie 🌏
Name: Servisource Recruitment
National registration number: 297476
Postal address: Quayside Business Park, Mill Street
Postal town: Dundalk
Phone: +353 429352723 📞
E-mail: declanmurphy@servisource.ie 📧
Internet address: http://www.servisource.ie 🌏
Name: eDocs
National registration number: 9734420t
Postal address: Abbeyhall Studios, Newtown Road, Kildare
Postal town: Celbridge
Phone: +353 19015535 📞
E-mail: carl@edocs.ie 📧
Internet address: http://www.edocs.ie 🌏
Total value of the procurement: 2 000 000 EUR 💰
Name: Iron Mountain Ireland Ltd
National registration number: 236398
Postal address: Damastown Rise, Damastown Ave, Damastown Industrial Estate
Postal town: Dublin 15
Phone: +353 18613900 📞
E-mail: blamberton@ironmountain.co.uk 📧
Name: Kefron Ltd
National registration number: 6549412n
Postal address: 53 Park West Road, Park West
Postal town: Dublin 12
Phone: +353 14380200 📞
E-mail: vgrover@kefron.com 📧
Internet address: http://www.kefron.ie 🌏
Information about tenders
Number of tenders received: 11

Reference
Additional information
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).

Complementary information
Review body
Information about review deadlines: Please consult your own legal advisors.
Source: OJS 2020/S 245-608135 (2020-12-11)
Contract award notice (2021-07-06)
Object
Scope of the procurement
Short description:
The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a Multi-Supplier Framework Agreement for the Provision of Managed Business Process Support Services (the ‘Framework Agreement’)] for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the services comprise: contact management and related administrative services; document management and related administrative services; data management and data processing and related administrative services;
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Total value of the procurement: 80 000 000 EUR 💰

Contracting authority
Identity
Postal code: Dublin
Postal town: Dublin 1. D01 PF72.

Reference
Dates
Date dispatched: 2021-07-06 📅
Publication date: 2021-07-09 📅
Identifiers
Notice number: 2021/S 131-348156
Refers to notice: 2020/S 245-608135
OJ-S issue: 131

Object
Scope of the procurement
Short description:
The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a Multi-Supplier Framework Agreement for the Provision of Managed Business Process Support Services (the ‘Framework Agreement’)] for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
Show more
In summary, the services comprise: contact management and related administrative services; document management and related administrative services; data management and data processing and related administrative services;
The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’)] for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
Show more
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services.

Award of contract
Postal address: Blackrock Business Park
Postal code: Bessboro Road
Name: ARI Services Europe Ltd [ARISE]
Postal address: Raheen Business Park
Postal code: Raheen
Name: Capita Customer Solutions Limited
Postal address: Unit B, West Cork Business and Technology Park
Postal code: Cork
Postal address: Units 10/11 IDA Industrial Estate
Postal code: Cork Road, Waterford
Postal address: Quayside Business Park
Postal code: Mill Street
Phone: +353 861696366 📞
E-mail: efitzgerald@servisource.ie 📧
Postal address: Abbeyhall Studios, Newtown Road
Postal code: Kildare
Name: Iron Mountain Ireland Limited
Postal town: Dublin
Postal code: Dublin 15
Name: Kefron Limited
Postal code: Dublin
Date of contract conclusion: 2020-12-23 📅
Total value of the procurement: 1 000 000 EUR 💰
Source: OJS 2021/S 131-348156 (2021-07-06)
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Suppliers:
Abtran ARI Services Europe Ltd [ARISE] ARI Services Europe Ltd (ARISE) Capita Customer Solutions Limited Capita Customer Solutions Ltd eDocs Iron Mountain Ireland Limited Iron Mountain Ireland Ltd Kefron Limited Kefron Ltd
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