Framework for Managed Business Process Support Services 2 Gen. for OGP

The Office of Government Procurement

The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
In summary, the Services comprise:
— contact management and related administrative services,
— document management and related administrative services,
— data management and data processing and related administrative services.

The time limit for receipt of tenders was 2020-04-15. The procurement was published on 2020-03-10.

The following suppliers are mentioned in award decisions or other procurement documents:

• • Abtran
• • ARI Services Europe Ltd (ARISE)
• • ARI Services Europe Ltd [ARISE]
• • Capita Customer Solutions Limited
• • Capita Customer Solutions Ltd
• • eDocs
• • Iron Mountain Ireland Limited
• • Iron Mountain Ireland Ltd
• • Kefron Limited
• • Kefron Ltd
• • Key Answering Systems Ltd
• • RigneyDolphin Group
• • Servisource Recruitment

• • The Office of Government Procurement

• • Paper or paperboard registers, account books, binders, forms and other articles of printed stationery › Forms
• • Document management software package › Document management system
• • Drawing and imaging software package › Imaging and archiving system
• • Medical information systems › Patient-administration system
• • Transport agency services › Transport document preparation services
• • Postal services › Postal services related to letters
• • Postal services › Postal services related to parcels
• • Multi-modal courier services › Mail delivery services
• • Multi-modal courier services › Parcel delivery services
• • Dedicated-business telephone network services › Telephone switchboard services
• • Helpdesk and support services › Helpdesk services
• • Data entry services › Optical character recognition services
• • Data-processing services › Data capture services
• • Data-processing services › Data analysis services
• • Database services › Data management services
• • Computer-related management services › Document management services
• • Legal documentation and certification services › Documentation services
• • Bookkeeping services › Sales and purchases recording services
• • Survey services › Survey design services
• • Survey conduction services › Telephone survey services
• • Market research services › Feasibility study
• • Customer services › Customer survey services
• • General management consultancy services › Business development consultancy services
• • Business and management consultancy services › Marketing management consultancy services
• • Business and management consultancy and related services › Management-related services
• • Telephone-answering services › Telephone operator services
• • Telephone-answering services › Call centre
• • Mailing-list compilation and mailing services › Mailing services
• • Library management services › Archiving services
• • Business organisation services › Records management
• • Scanning and invoicing services › Scanning services
• • Scanning and invoicing services › Invoicing services
• • Hospital and related services › Hospital support services
• • Archive services › Archive destruction services

• • Éire/Ireland