2023-10-20   Request for tenders for the Provision of Market Research Consultancy Services (HANA Data Collection) (Trinity College Dublin the University of Dublin_336)
Trinity College Dublin, the University of Dublin (“the Client”) seeks Tenders for the Provision of Market Research Consultancy Services related to the data collection field work for the Health Assets and Needs Assessment (HANA) across the community of Tallaght, in West Dublin. View the procurement »

2023-08-17   Provision of a Survey Software Solution to DCU (Dublin City University)
DCU requires an enterprise survey solution that will provide a modern, online, accessible, feature rich survey platform. The University has, until recently, taken a decentralised approach to the sourcing and management of survey software tools with individual departments, faculties and offices engaging vendors separately. While a new central budgetary model for survey tool management has recently been agreed, the University expects the successful Tenderer to take a lead role in the management and … View the procurement »

2023-08-14   Tender for the provision of Customer Contact Management Services to Coimisiún na Meán (Coimisiún na Meán)
Coimisiún na Meán has a range of responsibilities including dealing with queries and complaints in respect to our regulatory remit which extends to setting standards, rules and codes for the different types of media services under the jurisdiction of the Irish State and our role as Ireland’s Digital Service Coordinator (DSC) under the Digital Services Act (DSA) . An Coimisiún’s vision for its contact management service is to offer a quality customer centric offering that is simple and easy to access and … View the procurement »

2023-08-03   Cloud (SaaS) Surveying Platform with Training and Customer Support - The provision of a fully GDPR-compliant cloud... (Public Appointments Service_554)
The provision of a GDPR-compliant cloud (SaaS) surveying platform that allows for the creation of surveys with a range question formats, logic capabilities, analysis and reporting. The overall aim of this project is to put in place an online survey platform that will facilitate PAS to engage with our customers and stakeholders on an ongoing basis, through the provision of surveys at key touch points and the collation and analysis of this data. The project has the following objectives: 1. The ability to … View the procurement »

2023-06-22   Expression of Interest Single Party Framework Agreement for Supply and Support for Corporate Digital Consultation Tool (Dublin City Council)
The Contracting Authority proposes to engage in a competitive process for the establishment of a framework agreement for a Corporate Digital Consultation tool. The digital consultation tool is required to support statutory and non-statutory engagements with the public, Councillors, the Public Participation Network, external bodies, and staff, in both open and closed groups on the internet. It will work alongside other engagement channels and methods. The framework agreement will be established on foot of … View the procurement »

2023-06-20   National Household Travel Survey 2023 (National Transport Authority_1149)
Provision of National Household Travel Survey 2023 View the procurement »

2023-04-19   NMI/2023/15 Provision of Visitor Audience Survey Services (National Museum of Ireland)
The objective of this invitation is to secure the services of a company or agency to deliver the National Museum of Ireland’s ongoing and developing audience research programme as part of the Visitor Transformation Project. We require a range of data and insights about our visitors and audience to assist in the delivery of our new Strategic Plan and Capital Development Programme. NMI is seeking a suitably qualified contractor to deliver onsite and digital research with experience in the arts and cultural … View the procurement »
Mentioned suppliers: Context Studio Ltd

2023-03-28   23/009 - Customer Experience Programme (Uisce Éireann)
23/009 - Customer Experience Programme View the procurement »

2022-09-19   UCD wishes to procure the services of a survey tool (University College Dublin ( UCD ))
UCD wishes to procure a campus wide survey tool platform View the procurement »

2022-08-11   22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage (Gas Networks Ireland)
22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage Please refer to the PQQ Doc for further information. View the procurement »
Mentioned suppliers: W5 Marketing Intelligence Limited

2022-08-10   Provision of field marketing and event management services in support of SEAI’s Community Based Social Marketing... (Sustainable Energy Authority of Ireland)
The objective of this RFT is to invite proposals from suitably qualified service providers for the provision of field marketing and event management services to support SEAI’s Community Based Social Marketing (CBSM) activities to drive demand for home energy upgrades and to make it easier and more attractive for homeowners to upgrade their homes and to apply for home energy upgrade grants from SEAI. For further details on this tender, please visit the Request for Tender on www.etenders.gov.ie View the procurement »

2022-07-08   Request for Tenders for the National Household Travel Survey 2022 (National Transport Authority)
The Authority wishes to undertake a National Household Travel Survey (NHTS) throughout the Republic of Ireland between September 2022 and early December 2022. The purpose of the survey is to gather travel information statistics for the Authority’s on-going transportation planning role and to provide essential travel data for the update of their regional transport models and for the development of additional transport modelling tools. This survey will, once completed, represent the third such National … View the procurement »
Mentioned suppliers: Ipsos MRBI / MRBI Market Research Ltd

2022-06-30   Management and delivery of an end to end electric vehicle (EV) dealerships of the year award scheme (Sustainable Energy Authority of Ireland)
In summary, the Services comprise: the management and delivery of an end-to-end electric vehicle dealership award scheme. The Awards Scheme will be run in the Republic of Ireland with the potential for a winner from each of the 26 counties and one national winner. The successful tenderer will be responsible for project managing the entire scheme in accordance with the objectives and directions of SEAI. The successful tenderer will at a minimum: maximise dealership participation and assess dealerships who … View the procurement »
Mentioned suppliers: Pan Research

2022-02-04   Online Survey Services (Trinity College Dublin, the University of Dublin)
This public procurement competition relates to the establishment of a Multi-Party Framework Agreement for the supply of Online Survey Services to support remote and online surveys primarily conducted by Trinity College Dublin. Please see RFT clause 1.4 for other institutions which may avail of the services. The established software-as-a-service (SaaS) solution will be initially expected to deliver online survey functionality for an annual GOS data collection project. This sample project will be used to … View the procurement »
Mentioned suppliers: Momentive Europe Unlimited Company Optimum Contact Ltd

2022-02-03   Market Research Services (Electricity Supply Board ( ESB ))
market research services contract for four separate Lots. Companies are invited to respond either individually to one of the four of the Lots, or a combination of any or all of the Lots. Lot 1: Electric Ireland Customer Experience Tracking Lot 2: Electric Ireland Brand and Marketing Tracking and Ad Hoc Quantitative Research Lot 3: ESB Brand Tracking and Ad Hoc Quantitative Research Lot 4: ESB and Electric Ireland Qualitative Research. View the procurement »
Mentioned suppliers: Behaviour & Attitudes Marketing Research Bricolage Red C Research And Marketing Ltd

2022-01-31   Customer Satisfaction Monitoring (Iarnrod Eireann-Irish Rail)
IÉ requires Customer Satisfaction Monitoring research for Intercity (Included the Enterprise service in conjunction with Translink operating Dublin to Belfast), DART and Commuter routes on a bi-annual basis. View the procurement »

2021-10-29   Campus-wide Survey Software Tool (University College Cork ( UCC ))
UCC aims to standardise the governance of surveys within the organisation. To support this, it requires an enterprise survey solution for the university which will provide a modern, online, accessible, feature rich survey platform while ensuring that the security and data controls in place help reduce the risk of such data collection. View the procurement »
Mentioned suppliers: Qualtrics LLC

2020-12-17   Customer Research and Insights (Electricity Supply Board (ESB))
The contracting entity intends to procure a research and insights contract for customer satisfaction surveys, customer qualitative research, brand health surveys and advertising measurement. View the procurement »
Mentioned suppliers: Behaviour & Attitudes Marketing Research

2020-12-16   20/095 — Step 1 — Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland (Ervia)
Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland. Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers. As per PQQ Doc. View the procurement »
Mentioned suppliers: Fexco Limited

2020-09-16   RTÉ Brand and Reputation Research (Raidio Teilifis Eireann (RTE))
Effective from January 2021, RTÉ wishes to research, understand and monitor the Irish public’s consumption of and attitudes and sentiment towards, RTÉ. This competition calls for companies to tender for one continuous survey incorporating three separate modules, namely reputation tracking, brand tracking and service usage. View the procurement »
Mentioned suppliers: Red C Research And Marketing Ltd

2020-03-10   Framework for Managed Business Process Support Services 2 Gen. for OGP (The Office of Government Procurement)
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise: — contact management and related administrative services, — document management and related administrative services, — data management and data … View the procurement »
Mentioned suppliers: Abtran ARI Services Europe Ltd (ARISE) ARI Services Europe Ltd [ARISE] Capita Customer Solutions Limited Capita Customer Solutions Ltd eDocs Iron Mountain Ireland Limited Iron Mountain Ireland Ltd Kefron Limited Kefron Ltd Key Answering Systems Ltd RigneyDolphin Group Servisource Recruitment

2020-02-25   2020/02 — RFT for the Provision of Strategic Consultancy Services Relating to Youth Initiatives and Interventions,... (Louth and Meath Education and Training Board)
LMETB invites submission to this request for tender for the provision of strategic consultancy services relating to youth initiatives and interventions, cross border projects and centres of excellence including a proposed advanced manufacturing centre. View the procurement »
Mentioned suppliers: Denis Rowan and Associates

2020-01-23   2020/02 RFT RFT for the Provision of Strategic Consultancy Services relating to Youth Initiatives and Interventions,... (Louth and Meath Education and Training Board)
LMETB invite submissions for the provision of strategic consultancy services relating to youth initiatives and interventions, cross border projects and centres of excellence including a proposed advanced manufacturing centre. View the procurement »

2019-12-11   The Provision of Customer Service Benchmark Reporting (Department of Employment Affairs and Social Protection)
The production of an annual quantitative and qualitative customer service/satisfaction survey and report for the contracting authority to include in-depth analysis of customer satisfaction with the Department of Employment Affairs and Social Protection's services in a comparative context. View the procurement »
Mentioned suppliers: Red C Research And Marketing Ltd

2019-08-02   UL — RFT for the Supply of Campus Survey Software Subscription (Education Procurement Service (EPS))
This request for tender is for the provision of services for Campus Wide Survey Software Subscription for the University of Limerick (UL). The objective is to preferably have a cloud hosted solution offering distributed management functionality to the various internal departments with overall governance by UL’s ITD Department. It is paramount that the solution proposed is fully GDPR compliant and demonstrates varying levels of security ensuring data/account structures are protected. View the procurement »
Mentioned suppliers: Qualtrics LLC

2019-07-11   Irish Survey of Student Engagement and the Irish Survey of Student Engagement for Postgraduate Research Students (Higher Education Authority)
The HEA is seeking tenders for the Irish Survey of Student Engagement and the Irish Survey of Student Engagement for Postgraduate Research Students (ISSE-PGR; hereby referred to collectively as ISSE where differentiation is not necessary) on behalf of the Higher Education Authority (HEA), the Irish Universities Association (IUA), the Technological Higher Education Association (THEA) and the Union of Students in Ireland (USI), who collectively act as co-sponsors for ISSE. View the procurement »
Mentioned suppliers: International Graduate Insight Group Ltd

2019-01-29   Sales and Associated Services (Ervia)
The Contracting Entity is undertaking a competitive tender process to appoint a sales service provider to implement and deliver a complete and integrated sales service to its subsidiaries Gas Networks Ireland and GNI trading as Aurora Telecom A key objective of this requirement is to support the provision of efficient sales services in order to help grow the Ervia business in the areas of Gas Networks Ireland New Connections, Aurora Telecom fibre, Compressed Natural Gas (CNG) for Transport and Renewable … View the procurement »

2019-01-18   HIS-3 — A National Online Solution and Managed Service to Support the Undertaking of the National Care Experience Programme (Health Information and Quality Authority (HIQA))
A national online solution and managed service to support the undertaking of the National Care Experience Programme. Please see attached tender documents for further information. View the procurement »
Mentioned suppliers: Behaviour & Attitudes Marketing Research

2018-12-04   Single Party Framework for the Supply of Contact Centre Services to Irish Water (Irish Water)
Irish Water is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing an excellent service to customers that meets customers evolving needs and requirements, while taking into account the challenges faced with Ireland's dated water/wastewater system is a key priority for the company. Refer to PQQ document. View the procurement »
Mentioned suppliers: Capita Customer Solutions Ltd

2018-10-17   External Research Organisation to deliver a System to Monitor Sports Participation among Adults in Ireland (Sport Ireland)
1.2. Back ground to the services required. National Sports Policy. The National Sports Policy 2018-2027 sets out the public policy framework for the development of sport over the next 10 years in Ireland and provides the context against which these services are being tendered for. The policy highlights the important contribution of sport to health and wellbeing, community development, economic and social activity. It sets out a number of targets around participation, high performance and capacity … View the procurement »
Mentioned suppliers: Ipsos MRBI/MRBI Market Research Ltd

2018-08-24   Provision of Survey Services (National Transport Authority)
The National Transport Authority wishes to invite tenders for the provision of transport related survey services, including: — Fare evasion surveys, — Mystery shopper surveys. Contracts will be awarded for an initial period of 4 years with an option to extend for a period of up to an additional two years. The Authority may award contracts for services pursuant to this tender on behalf of other public transport operators and Transport Infrastructure Ireland. View the procurement »

2018-08-24   Provision of Survey Services (National Transport Authority)
The National Transport Authority wishes to invite tenders for the provision of transport related survey services, including: — Fare evasion surveys, — Mystery shopper surveys. Contracts will be awarded for an initial period of 4 years with an option to extend for a period of up to an additional 2 years. The Authority may award contracts for services pursuant to this tender on behalf of other public transport operators and Transport Infrastructure Ireland. View the procurement »

2018-04-09   Multi Supplier Framework Agreement for the provision of Market Research and Surveys Consultancy Services (The Office of Government Procurement)
Multi Supplier Framework Agreement for the provision of Market Research and Surveys Consultancy Services PAS103F. This Competition relates to the establishment of Framework Agreements for the provision of Market Research and Surveys Consultancy Services which are estimated to be in excess of 25 000 EUR in value (Ex VAT). Consulting Services are considered to be those services provided by independent persons (be they individuals or business organisations), who individually or collectively use their … View the procurement »
Mentioned suppliers: Aiden Lee Amarach Research Behaviour and Attitudes Marketing Research BMG Research Coyne Research Deloitte Economic and Social Research Institute Ernst and Young Fitzpatrick associates Genesis IFF Research Indecon Economic Consultants Insight Statistical Consulting Ipsos MRBI / MRBI Market Research Ltd iReach Insights Millward Brown Red C Research And Marketing Ltd Research Matters Ltd Spark Market Research SYSTRA Ltd

2017-07-04   The provision of a Public Attitudes Survey for An Garda Síochána (An Garda Síochána)
The objective for An Garda Síochána in undertaking this procurement exercise is to procure the services of a company that will provided a top quality survey of public attitudes relating to awareness and effectiveness of Garda publicity campaigns, perceptions of crime at local and national levels, key priorities for the organisation as viewed by the public, the experience of victims of crime and their levels of satisfaction, views of the Garda organisation and how it can be improved, as well as … View the procurement »
Mentioned suppliers: Amarach Research

2016-07-08   Provision of a National Household Travel Survey (National Transport Authority)
The Authority wishes to undertake a National Household Travel Survey throughout the Republic of Ireland between September 2016 and May 2017. The purpose of the surveys is to gather travel information for the Authority's on-going transportation planning role and to provide travel data for the update of their regional transport models and for the development of additional transport modelling tools. View the procurement »
Mentioned suppliers: Amarach Research

2016-04-15   Multi Supplier Framework Agreement for the Provision of Business Process Support Services (The Office of Government Procurement)
The purpose of this competition is to establish a Multi Supplier Framework Agreement for the Provision of Managed Business Process Support Services. To be delivered both in-house and off site as required by individual public sector clients. The Services as described are anticipated but not guaranteed. The Competition is divided into seven (7) lots as set out at 1.3 of the RFT, each representing a service category these are: 1: Mail Handling Services. 2: Data Cleaning/Verification/ Problem Resolution. 3: … View the procurement »
Mentioned suppliers: Abtran An Post Fexco Informa Iron Mountain Ireland Kefron Kosi Corporation Limited Kpmg RigneyDolphin Group Servisource Recruitment SouthWestern Business Process Services Limited

2015-05-25   Provision of services for the training and development of Eurofound staff and administration of the 180° feedback process (Eurofound — European Foundation for the Improvement of Living and Working Conditions)
As intellectual capital is Eurofound's main asset, the objective of contracting training providers is to start the training as effectively as possible, and to deliver high-quality and efficient training to our staff. Training delivered to Eurofound's staff will be designed to have a direct impact on the way that they carry out their work — the 'how' — in terms of skills and competencies, with, in turn, a visible and important impact on the work produced by Eurofound. In addition, Eurofound wants to … View the procurement »
Mentioned suppliers: Institute of Public Administration Managing Innovation Strategies, SLL (Mainstrat)

2015-01-27   Provision of services for the training and development of Eurofound staff and administration of the 180° feedback process (Eurofound — European Foundation for the Improvement of Living and Working Conditions)
As intellectual capital is Eurofound's main asset, the objective of contracting training providers is to start the training as effectively as possible, and to deliver high-quality and efficient training to our staff. Training delivered to Eurofound's staff will be designed to have a direct impact on the way that they carry out their work — the ‘how' — in terms of skills and competencies, with, in turn, a visible and important impact on the work produced by Eurofound. In addition, Eurofound wants to … View the procurement »

2014-12-17   Single Party Framework Agreement for Various Surveys (Enterprise Ireland)
Enterprise Ireland wishes to establish a single party framework agreement for surveys to assist them in addressing issues of significance to staff and improve overall levels of client satisfaction, based on the premise that increased employee engagement leads to improved business results. The framework agreement will be established on foot of an initial contract for provision of an Enterprise Ireland Staff, Client, Local Enterprise Office Clients, and Technology Researcher surveys as described below. The … View the procurement »

2013-05-08   Framework agreement - verification of placement data incorporating an employer survey (FAS - Foras Aiseanna Saothair, Training and Employment Authority)
The Framework Agreement will be for a period of 4 years. The intention of this competition is to arrive at a list of up to five potential service-providers to participate in the framework. Its purpose is to undertake sample verification of placement claims submitted by Providers and Contractors relating to training delivered through the mechanism of Contract Training and the Labour Market Education and Training Fund (Momentum). The service will also include polling of employers to provide general … View the procurement »

2012-10-09   Provision of combined services including PRM (Dublin Airport Authority plc (DAA))
DAA invites RFI's for the provision of combined services at Shannon Airport. Combined services may include but are not restricted to the following. — Cleaning, — Porterage and portering, — Passenger accompaniment, escort and expediting, — Provision of staff for promotional activities, — Security, — Passenger Screening, — Queue Management, — Provision of Lounge staff and services, — Chauffeurs, — Customer Survey staff, — Marketing staff, — Lost, — Etc. The project is also intended to address unforeseen … View the procurement »

2012-05-16   Site services (Dublin Airport Authority plc (DAA))
This project is for the provision of site services to Dublin Airport Authority at its Dublin Cork and Shannon airports. Site services may include but are not restricted to the following. — Cleaning, — Porterage and portering, — Passenger accompaniment, escort and expediting, — Provision of staff for promotional activities, — Security, — Passenger screening, — Queue management, — Provision of lounge staff and services, — Chauffeurs, — Customer survey staff, — Marketing staff, — Etc. The project is also … View the procurement »

2011-12-23   Provision of a national household travel survey (National Transport Authority)
It is intended that a national household travel survey will provide essential travel behaviour data to support the NTA's transport planning role and for the maintenance of various transport models. The Authority currently operates and maintains a multi-modal transport model for the GDA. The model was previously maintained by the DTO and came into the ownership of the NTA when the Authority was established in December 2009 and subsumed the DTO. The GDA model covers two time periods – a 3-hour AM peak … View the procurement »
Mentioned suppliers: Millward Brown Lansdowne

2011-08-11   Provision of a National Household Travel Survey (National Transport Authority)
In order to support transport investment decisions and help access transport priorities nationally, the NTA intend to develop a multi-modal transport model covering the Republic of Ireland. In August 2010, the Authority commissioned WSP consultants to undertake a scoping study for the development of a National Transport Model (NTM). This study highlighted the need for a comprehensive household survey to provide essential data on travel behaviour nationally. The survey shall comprise two stages. The first … View the procurement »

2011-07-27   Invitation to Tender for Advanced Survey Related Services (University College Dublin (UCD))
The University wishes to invite tenders for the provision of Advanced Survey Related Services. The framework agreement may comprise of Advanced Survey Services related to Clinical Research, Social Science Research, Computer Science Research, Education and training research, conducting fieldwork and Interviews, Sampling, Coding, Data Processing and Archiving Services (“Advanced Survey Related Services”). NOTE: To register your interest in this notice and obtain any additional information please visit the … View the procurement »