Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland.
Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers.
As per PQQ Doc.
Deadline
The time limit for receipt of tenders was 2021-01-29.
The procurement was published on 2020-12-16.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Contract notice (2020-12-16) Object Scope of the procurement
Title: Call centre
Reference number: 20/095
Short description:
“Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service....”
Short description
Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland.
Show more Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Call centre📦
Additional CPV: Contact management software package📦 Place of performance
NUTS region: Éire/Ireland🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
“You must submit through the eTenders system before the deadline. Tenders that are not fully uploaded by the response deadline will not be accepted by the...”
You must submit through the eTenders system before the deadline. Tenders that are not fully uploaded by the response deadline will not be accepted by the system. Please submit via the eTenders system not later than 12.00 local time on 29 January 2021. Help Guides: www.etenders.gov.ie/system-user-guides
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Source: OJS 2020/S 248-618770 (2020-12-16)
Contract award notice (2023-01-05) Object Scope of the procurement
Total value of the procurement: 16 800 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Award criteria
Lowest price
Contracting authority Identity
Awarding authority name: Gas Networks Ireland
Postal address: Gasworks Road
Postal code: Cork
Contact
Internet address: http://www.gasnetworks.ie🌏
E-mail: tenders@gasnetworks.ie📧
Reference Dates
Date dispatched: 2023-01-05 📅
Publication date: 2023-01-10 📅
Identifiers
Notice number: 2023/S 007-015116
Refers to notice: 2020/S 248-618770
OJ-S issue: 7
Additional information
“You must submit through the eTenders system before the deadline. Tenders that are not fully uploaded by the response deadline will not be accepted by the...”
You must submit through the eTenders system before the deadline. Tenders that are not fully uploaded by the response deadline will not be accepted by the system. Please submit via the eTenders system not later than 12:00hrs local time on 29/01/21. Help Guides: www.etenders.gov.ie/system-user-guides
Show more
Source: OJS 2023/S 007-015116 (2023-01-05)