22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage
Gas Networks Ireland
22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage
Please refer to the PQQ Doc for further information.
The time limit for receipt of tenders was 2022-09-15. The procurement was published on 2022-08-11.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Business services: law, marketing, consulting, recruitment, printing and security › Business and management consultancy and related services
- • Customer services › Customer survey services › Customer satisfaction survey
- • Customer services › Customer-care services
- • Survey conduction services › Telephone survey services
- • Survey services › Survey analysis services
- • Survey services › Survey design services
Procurement history
| Date | Document |
|---|---|
| 2022-08-11 | Contract notice |
| 2023-10-04 | Contract award notice |
Contract notice (2022-08-11)
Object
Scope of the procurement
Title: Market research services
Reference number: 22/011
Short description:
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Market research services 📦
Additional CPV: Survey services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Gas Networks Ireland
Postal address: Gasworks Road
Postal code: Cork
Postal town: Cork
Contact
Internet address: http://www.Gasnetworks.ie 🌏
E-mail: tenders@gasnetworks.ie 📧
Phone: +353 0214239065 📞
URL for documents: http://www.etenders.gov.ie 🌏
URL for participation: http://www.etenders.gov.ie 🌏
Reference
Dates
Date dispatched: 2022-08-11 📅
Submission deadline: 2022-09-15 📅
Publication date: 2022-08-16 📅
Identifiers
Notice number: 2022/S 156-448778
Refers to notice: 2022/S 094-260866
OJ-S issue: 156
Additional information
Object
Scope of the procurement
Short description:
Duration: 60 months
Description of renewals: Option to extend for 24 months
Description of options:
Additional information:
Place of performance
Main site or place of performance: Ireland
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Reference to relevant legislative or regulatory provisions:
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Procedure
Legal basis: 32014L0025
Envisaged number of candidates: 5
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Tender Admin
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/376 🌏
Documents URL: www.etenders.gov.ie 🌏
URL for participation: www.etenders.gov.ie 🌏
URL for documents: www.etenders.gov.ie 🌏
Reference
Additional information
Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
Object
Scope of the procurement
Title: Market research services
Reference number: 22/011
Short description:
22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage
Please refer to the PQQ Doc for further information.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Market research services 📦
Additional CPV: Survey services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Gas Networks Ireland
Postal address: Gasworks Road
Postal code: Cork
Postal town: Cork
Contact
Internet address: http://www.Gasnetworks.ie 🌏
E-mail: tenders@gasnetworks.ie 📧
Phone: +353 0214239065 📞
URL for documents: http://www.etenders.gov.ie 🌏
URL for participation: http://www.etenders.gov.ie 🌏
Reference
Dates
Date dispatched: 2022-08-11 📅
Submission deadline: 2022-09-15 📅
Publication date: 2022-08-16 📅
Identifiers
Notice number: 2022/S 156-448778
Refers to notice: 2022/S 094-260866
OJ-S issue: 156
Additional information
You must submit through the eTenders system before the deadline. The system will automatically lockdown at the exact time specified in the Tender documents. Tenders that are not fully uploaded by the response deadline will not be accepted by the system. Please submit via the eTenders system not later than 12.00hrs local time on Thursday 15th September 2022. www.etenders.gov.ie/system-user-guides
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Object
Scope of the procurement
Short description:
22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage
Please refer to the PQQ Doc for further information.
22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage.
Please refer to the PQQ Document for further information
Description of renewals: Option to extend for 24 months
Description of options:
Five (5) Applicants will be invited to tender, provided five Applicants submit compliant PQQ Responses that meet the minimum requirements.
If there is more than one Applicant ranked at fifth place, all the fifth placed Applicants will be invited to tender.
If at ITN stage (and prior to submission of the tenders) a successful Applicant withdraws from the competition the Contracting Entity reserves the right to invite the next ranked compliant Applicant from the PQQ stage to submit a tender. The Contracting Entity may extend the submission date of the ITN in order to facilitate this change
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Option to extend for further periods up to a maximum of 24 months
You must submit through the eTenders system before the deadline. The system will automatically lockdown at the exact time specified in the Tender documents. Tenders that are not fully uploaded by the response deadline will not be accepted by the system. Please submit via the eTenders system not later than 12.00hrs local time on Thursday 15th September 2022. www.etenders.gov.ie/system-user-guides
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Main site or place of performance: Ireland
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Please refer to tender documents available to download from www.etenders.gov.ie only.
Information about a particular profession: Services
Reference to relevant legislative or regulatory provisions:
If applicable, please refer to tender documents available to download from www.etenders.gov.ie only.
Contract execution
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal form in order to submit a request to participate, but may if the Contracting Entity considers it necessary to ensure that the contract is carried out to its satisfaction, be required to do so prior to award of the contract. The Contracting Entity also reserves the right to contract with each member of the group on the basis of joint and several liability, or with one member of the group as a main contractor with a number of sub-contractors or on any other basis as the Contracting Entity considers appropriate
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Procedure
Legal basis: 32014L0025
Envisaged number of candidates: 5
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Tender Admin
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/376 🌏
Documents URL: www.etenders.gov.ie 🌏
URL for participation: www.etenders.gov.ie 🌏
URL for documents: www.etenders.gov.ie 🌏
Reference
Additional information
You must submit through the eTenders system before the deadline. The system will automatically lockdown at the exact time specified in the PQQ documents. Tenders that are not fully uploaded by the response deadline will not be accepted by the system.
Show more
Please submit via the eTenders system not later than 12:00hrs local time on Thursday 15th September 2022 .
Help Guides: www.etenders.gov.ie/system-user-guides
Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and in particular Regulation 7 and 10(2)).
Source: OJS 2022/S 156-448778 (2022-08-11)
Contract award notice (2023-10-04)
Object
Scope of the procurement
Short description:
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Award criteria
Lowest price
Contracting authority
Contact
Internet address: http://www.gasnetworks.ie 🌏
Reference
Dates
Date dispatched: 2023-10-04 📅
Publication date: 2023-10-09 📅
Identifiers
Notice number: 2023/S 194-607130
Refers to notice: 2022/S 156-448778
OJ-S issue: 194
Object
Scope of the procurement
Short description:
Award of contract
Date of contract conclusion: 2023-09-11 📅
Name: W5 Marketing Intelligence Limited
Postal address: Dublin 6
Postal town: Dublin
Country: Ireland 🇮🇪
Total value of the procurement: 2 000 000 EUR 💰
Information about tenders
Number of tenders received: 3
Contracting authority
Contact
Address of the buyer profile: https://www.etenders.gov.ie/epps/prepareViewCAOrganisation.do?id=1362 🌏
Source: OJS 2023/S 194-607130 (2023-10-04)
Object
Scope of the procurement
Short description:
22/011 - Provision of Customer Experience Measurement and Insight Programme
Please refer to the Doc for further information.
Total value of the procurement: 2 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Award criteria
Lowest price
Contracting authority
Contact
Internet address: http://www.gasnetworks.ie 🌏
Reference
Dates
Date dispatched: 2023-10-04 📅
Publication date: 2023-10-09 📅
Identifiers
Notice number: 2023/S 194-607130
Refers to notice: 2022/S 156-448778
OJ-S issue: 194
Object
Scope of the procurement
Short description:
22/011 - Provision of Customer Experience Measurement and Insight Programme
Please refer to the Doc for further information.
Please refer to the Document for further information
Award of contract
Date of contract conclusion: 2023-09-11 📅
Name: W5 Marketing Intelligence Limited
Postal address: Dublin 6
Postal town: Dublin
Country: Ireland 🇮🇪
Total value of the procurement: 2 000 000 EUR 💰
Information about tenders
Number of tenders received: 3
Contracting authority
Contact
Address of the buyer profile: https://www.etenders.gov.ie/epps/prepareViewCAOrganisation.do?id=1362 🌏
Source: OJS 2023/S 194-607130 (2023-10-04)
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