Customer Satisfaction Monitoring

Contract notice (2022-01-31)
Object
Scope of the procurement
Title: Customer satisfaction survey
Reference number: 7885
Short description: Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Customer satisfaction survey 📦
Additional CPV: Marketing services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Iarnród Eireann-Irish Rail
Postal address: Connolly Station,
Postal code: Dublin
Postal town: Dublin
Contact
Internet address: http://www.irishrail.ie 🌏
E-mail: lynda.archbold@irishrail.ie 📧
Phone: +353 7033835 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=206385&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=206385&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2022-01-31 📅
Submission deadline: 2022-03-03 📅
Publication date: 2022-02-04 📅
Identifiers
Notice number: 2022/S 025-064569
OJ-S issue: 25

Object
Scope of the procurement
Estimated total value: 500 000 EUR 💰
Estimated value excluding VAT: 500 000 EUR 💰
Duration: 36 months
Description of renewals:
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Economic and financial standing: Technical and professional ability: List and brief description of rules and criteria: See pre-qualification questionnaire available on www.etenders.gov.ie
Contract execution
Deposits and guarantees required: N/A
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: See pre-qualification questionnaire available on www.etenders.gov.ie
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: See pre-qualification questionnaire available on www.etenders.gov.ie
Contract performance conditions:
Procedure
Legal basis: 32014L0025
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️

Contracting authority
Identity
National registration number: IE 4812851 O
Contact
Contact point: Lynda Archbold
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/433 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=206385&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: Central Office of the High Court
Postal address: Four Courts
Postal town: Dublin 7
Postal code: D07 N972
Country: Ireland 🇮🇪
Phone: +353 18886511 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Fax: +353 18886125 📠
Internet address: http://www.courts.ie 🌏
Body responsible for mediation procedures
Name: High Court
Postal town: Dublin
Service from which information about the review procedure may be obtained
Same as: Review body
Source: OJS 2022/S 025-064569 (2022-01-31)