Sales and Associated Services

Ervia

The Contracting Entity is undertaking a competitive tender process to appoint a sales service provider to implement and deliver a complete and integrated sales service to its subsidiaries Gas Networks Ireland and GNI trading as Aurora Telecom
A key objective of this requirement is to support the provision of efficient sales services in order to help grow the Ervia business in the areas of Gas Networks Ireland New Connections, Aurora Telecom fibre, Compressed Natural Gas (CNG) for Transport and Renewable Gas and any other emerging areas of the energy business requiring sales services and support during the lifetime of this Contract.
Please refer to the PQQ document.

Deadline

The time limit for receipt of tenders was 2019-02-18. The procurement was published on 2019-01-29.

Who?

• Ervia

What?

• Bookkeeping services › Sales and purchases recording services
• Customer services › Customer survey services › Customer satisfaction survey
• Customer services › Customer-care services
• Marketing services › Direct marketing services
• Marketing services › Promotional services
• Telephone-answering services › Call centre

Where?

• Éire/Ireland

Procurement history

Date	Document
2019-01-29	Contract notice
2019-02-14	Additional information

Contract notice (2019-01-29)
Object
Scope of the procurement
Title: Promotional services
Reference number: 18/152
Short description:

The Contracting Entity is undertaking a competitive tender process to appoint a sales service provider to implement and deliver a complete and integrated sales service to its subsidiaries Gas Networks Ireland and GNI trading as Aurora Telecom A key objective of this requirement is to support the provision of efficient sales services in order to help grow the Ervia business in the areas of Gas Networks Ireland New Connections, Aurora Telecom fibre, Compressed Natural Gas (CNG) for Transport and Renewable Gas and any other emerging areas of the energy business requiring sales services and support during the lifetime of this Contract. Please refer to the PQQ document.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Promotional services 📦
Additional CPV: Business services: law, marketing, consulting, recruitment, printing and security 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Ervia
Postal address: PO Box 900, Webworks, Eglinton Street
Postal code: Cork
Postal town: Cork
Contact
Internet address: http://www.ervia.ie 🌏
E-mail: tenders@ervia.ie 📧
Phone: +353 214239506 📞
URL for documents: http://www.etenders.gov.ie 🌏
URL for participation: http://www.etenders.gov.ie 🌏

Reference
Dates
Date dispatched: 2019-01-29 📅
Submission deadline: 2019-02-18 📅
Publication date: 2019-01-31 📅
Identifiers
Notice number: 2019/S 022-048946
Refers to notice: 2018/S 142-325621
OJ-S issue: 22
Additional information

You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such no paper copies will be accepted or read. Please submit via the etenders system not later than 12:00 local time Monday 18.2.2019.

Object
Scope of the procurement
Short description:

A key objective of this requirement is to support the provision of efficient sales services in order to help grow the Ervia business in the areas of Gas Networks Ireland New Connections, Aurora Telecom fibre, Compressed Natural Gas (CNG) for Transport and Renewable Gas and any other emerging areas of the energy business requiring sales services and support during the lifetime of this Contract.

Please refer to the PQQ document.

A key objective of this requirement is to support the provision of efficient sales services in order to help grow the Ervia business in the areas of Gas Networks Ireland New Connections, Aurora Telecom fibre, Compressed Natural Gas (CNG) for transport and renewable gas and any other emerging areas of the energy business requiring sales services and support during the lifetime of this contract.

Targeting customers in the following sectors:

— new housing developments,

— mature domestic homes,

— Small and Medium Enterprise (SME),

— Transport (CNG),

— public sector buildings,

— renewable gas opportunities.

The Contracting Entity wishes to appoint a sales service provider whose responsibilities will include the provision of services associated with, but not limited to, the following:

1) Sales and channel strategy;

2) Sales execution and delivery;

3) Sales metrics and reporting;

4) Sales ways of working and procedures.

See attached appendix 3 of this document for further detail on scope.

The provision of the above services may include sales services provider resource requirements including, but not limited to:

— Sales Engineers

— Regional Sales Managers

— Account Manager

— Marketing Campaign Coordinator

— Researchers/Analysts

— Sales Representatives

— Sales Brokers

— Telesales Agents

— Door-to-Door Canvassers (domestic or commercial)

— Back-Office/Lead Generation Support

— CRM system admin support

— Call Centre Agents

— others as may come up from time to time.

See appendix 3 of the PQQ document for further details on scope.

Duration: 72 months
Description of options: Option to extend for further periods up to a max of 2 years.
Additional information:

Place of performance
Main site or place of performance: Nationwide

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:

Please refer to tender documents available to download from www.etenders.gov.ie only.

Contract execution
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal form in order to submit a request to participate, but may if the Contracting Entity considers it necessary to ensure that the contract is carried out to its satisfaction, be required to do so prior to award of the contract. The Contracting Entity also reserves the right to contract with each member of the group on the basis of joint and several liability, or with one member of the group as a main contractor with a number of sub-contractors or on any other basis as the Contracting Entity considers appropriate.

Procedure
Legal basis: 32014L0025
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:

5 Applicants will be invited to tender for (provided 5 Applicants submit compliant PQQ Responses that meet the minimum requirements).

If there is more than one Applicant ranked at [fifth] place, all the [fifth] placed Applicants will be invited to tender.

Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Irish 🗣️
Tender validity period: 6 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Ervia Tenders
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/376 🌏
Documents URL: www.etenders.gov.ie 🌏
URL for participation: www.etenders.gov.ie 🌏
URL for documents: www.etenders.gov.ie 🌏

Reference
Additional information

Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Information about review deadlines:

Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and in particular Regulation 7 and 10(2)).

Source: OJS 2019/S 022-048946 (2019-01-29)

Additional information (2019-02-14)
Object
Scope of the procurement
Short description:

The Contracting Entity is undertaking a competitive tender process to appoint a sales service provider to implement and deliver a complete and integrated sales service to its subsidiaries Gas Networks Ireland and GNI trading as Aurora Telecom A key objective of this requirement is to support the provision of efficient sales services in order to help grow the Ervia business in the areas of Gas Networks Ireland New Connections, Aurora Telecom fibre, Compressed Natural Gas (CNG) for Transport and Renewable Gas and any other emerging areas of the energy business requiring sales services and support during the lifetime of this contract. Please refer to the PQQ document.

Notice metadata
Document type: Additional information

Reference
Dates
Date dispatched: 2019-02-14 📅
Submission deadline: 2019-02-21 📅
Publication date: 2019-02-19 📅
Identifiers
Notice number: 2019/S 035-079868
Refers to notice: 2019/S 022-048946
OJ-S issue: 35

Object
Scope of the procurement
Short description:

Source: OJS 2019/S 035-079868 (2019-02-14)

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