Provision of Survey Services
National Transport Authority
The National Transport Authority wishes to invite tenders for the provision of transport related survey services, including:
— Fare evasion surveys,
— Mystery shopper surveys.
Contracts will be awarded for an initial period of 4 years with an option to extend for a period of up to an additional two years. The Authority may award contracts for services pursuant to this tender on behalf of other public transport operators and Transport Infrastructure Ireland.
The time limit for receipt of tenders was 2018-10-01. The procurement was published on 2018-08-24.
Who? What?- • Customer services › Customer survey services › Customer satisfaction survey
- • Market and economic research; polling and statistics › Statistical services
- • Market research services › Performance review services
- • Survey services › Survey analysis services
- • Survey services › Survey conduction services
- • Survey services › Survey design services
Procurement history
| Date | Document |
|---|---|
| 2018-08-24 | Contract notice |
Contract notice (2018-08-24)
Object
Scope of the procurement
Title: Market and economic research; polling and statistics
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Market and economic research; polling and statistics 📦
Additional CPV: Survey services 📦
Place of performance
NUTS region: Ireland 🏙️
Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: National Transport Authority
Postal address: Dun Scéine, Iveagh Court, Harcourt Lane
Postal code: D02W T20
Postal town: Dublin 2
Contact
Internet address: https://www.nationaltransport.ie/ 🌏
E-mail: procurement@nationaltransport.ie 📧
Phone: +353 18798300 📞
Fax: +353 18798333 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=134346&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=134346&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2018-08-24 📅
Submission deadline: 2018-10-01 📅
Publication date: 2018-08-28 📅
Identifiers
Notice number: 2018/S 164-375724
OJ-S issue: 164
Additional information
Object
Scope of the procurement
Short description:
Estimated total value: 8 000 000 EUR 💰
Maximum number of lots per tenderer: 2
Title of the lot: Fare evasion survey services
Lot number: 1
Short description:
Estimated value excluding VAT: 4 000 000 EUR 💰
Duration: 48 months
Description of renewals:
Title of the lot: Mystery shopper survey services
Lot number: 2
Short description:
Description of options:
Place of performance
Main site or place of performance: Ireland
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As set out in the procurement documents.
List and brief description of rules and criteria: As set out in the procurement documents.
Contract execution
Deposits and guarantees required: As set out in the procurement documents.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: As set out in the procurement documents.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: As set out in the procurement documents.
Contract performance conditions: As set out in the procurement documents.
Procedure
Legal basis: 32014L0025
Maximum number of candidates: 4
Objective criteria for choosing the limited number of candidates:
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Ellen O'Connor
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=134346&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
Estimated timing for further notices: 72 months
Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin 7
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Fax: +353 18886125 📠
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
Object
Scope of the procurement
Title: Market and economic research; polling and statistics
Short description:
The National Transport Authority wishes to invite tenders for the provision of transport related survey services, including:
— Fare evasion surveys,
— Mystery shopper surveys.
Contracts will be awarded for an initial period of 4 years with an option to extend for a period of up to an additional two years. The Authority may award contracts for services pursuant to this tender on behalf of other public transport operators and Transport Infrastructure Ireland.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Market and economic research; polling and statistics 📦
Additional CPV: Survey services 📦
Place of performance
NUTS region: Ireland 🏙️
Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: National Transport Authority
Postal address: Dun Scéine, Iveagh Court, Harcourt Lane
Postal code: D02W T20
Postal town: Dublin 2
Contact
Internet address: https://www.nationaltransport.ie/ 🌏
E-mail: procurement@nationaltransport.ie 📧
Phone: +353 18798300 📞
Fax: +353 18798333 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=134346&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=134346&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2018-08-24 📅
Submission deadline: 2018-10-01 📅
Publication date: 2018-08-28 📅
Identifiers
Notice number: 2018/S 164-375724
OJ-S issue: 164
Additional information
The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them.
Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland. The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured.
The most economically advantageous or any tender will not automatically be accepted.
Refer to procurement documents for further information.
Show more
Object
Scope of the procurement
Short description:
The National Transport Authority wishes to invite tenders for the provision of transport related survey services, including:
— Fare evasion surveys,
— Mystery shopper surveys.
Contracts will be awarded for an initial period of 4 years with an option to extend for a period of up to an additional two years. The Authority may award contracts for services pursuant to this tender on behalf of other public transport operators and Transport Infrastructure Ireland.
Show more
Maximum number of lots per tenderer: 2
Title of the lot: Fare evasion survey services
Lot number: 1
Short description:
The services include the performance of fare evasion surveys on all contracted public transport services operating in Ireland, including PSO bus services in the Dublin area, PSO bus services outside Dublin, Iarnród Éireann passenger services, and Luas services. Surveys are to be conducted continuously and reported on a regular basis.
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Duration: 48 months
Description of renewals:
The contract will be renewed pursuant to a future contract notice following its expiry. The expected term of the contract will be 4 years with an option to extend for up to a further 2 years at the sole discretion of the Authority.
Description of options:
The expected term of the contract will be four years with an option to extend for up to a further 2 years at the sole discretion of the Authority. Factors to be taken into account in considering an extension of the contract will include (but may not be limited to) service requirements, contractor performance and continued funding availability.
Show more
Lot number: 2
Short description:
The services include the performance of mystery shopper surveys on all contracted public transport services operating in Ireland, including PSO bus services in the Dublin area, PSO bus services outside Dublin, Iarnród Éireann passenger services, and Luas services. Surveys are to be conducted continuously and reported on a regular basis.
Show more
The expected term of the contract will be 4 years with an option to extend for up to a further 2 years at the sole discretion of the Authority. Factors to be taken into account in considering an extension of the contract will include (but may not be limited to) service requirements, contractor performance and continued funding availability.
Show more
Main site or place of performance: Ireland
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As set out in the procurement documents.
List and brief description of rules and criteria: As set out in the procurement documents.
Contract execution
Deposits and guarantees required: As set out in the procurement documents.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: As set out in the procurement documents.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: As set out in the procurement documents.
Contract performance conditions: As set out in the procurement documents.
Procedure
Legal basis: 32014L0025
Maximum number of candidates: 4
Objective criteria for choosing the limited number of candidates:
Candidates will be checked to ensure that none of the grounds for exclusion are applicable to the candidate and to ensure that the candidate meets all of the pass/fail criteria stated in the procurement documents. Each of the remaining candidates will be awarded marks for their responses to weighted objective criteria questions set out in the procurement documents. Provided that there are sufficient numbers of qualified candidates, the four candidates awarded the highest marks will be invited to submit tenders for the contract.
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Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Ellen O'Connor
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=134346&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
Estimated timing for further notices: 72 months
The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them.
Show more
Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland. The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured.
Show more
The most economically advantageous or any tender will not automatically be accepted.
Refer to procurement documents for further information.
Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin 7
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Fax: +353 18886125 📠
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
As set out in S.I. No. 131/2010 European Communities (Award of Contracts by Utilities Undertakings) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).
Source: OJS 2018/S 164-375724 (2018-08-24)
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