The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services).
Deadline
The time limit for receipt of tenders was 2024-07-17.
The procurement was published on 2024-06-14.
Contract notice (2024-06-14) Object Scope of the procurement
Title: Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services
Short description:
“The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of...”
Short description
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services).
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Type of contract: services
Products/services: Call centre📦
Estimated value excluding VAT: 155 000 000 EUR 💰
Information about lots
This contract is divided into lots ✅
Tenders may be submitted for maximum number of lots: 3
Tenders may be submitted for all lots ✅
1️⃣
Description of the procurement:
“The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of...”
Description of the procurement
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services).
Procedure Type of procedure
Open procedure ✅ Administrative information
Time limit for receipt of tenders or requests to participate: 2024-07-17 12:00:00 📅
Conditions for opening of tenders: 2024-07-17 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3784354
Languages in which tenders or requests to participate may be submitted: English 🗣️ Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator ✅
Complementary information Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie📧
Phone: +353 1 8886000📞 Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 116-355140 (2024-06-14)
Contract notice (2024-07-11) Object Scope of the procurement
Estimated value excluding VAT: 155 000 000 EUR 💰
Description
Place of performance: Dublin🏙️ Duration
Start date: 2024-11-01 📅
End date: 2028-10-31 📅
Procedure Administrative information
Time limit for receipt of tenders or requests to participate: 2024-07-19 17:00:00 📅
Conditions for opening of tenders: 2024-07-19 17:30:00 📅
Changes New value
Text:
“Tender Response Deadline extended from 12 Noon on 17th July to 5pm on 19th July 2024” Other additional information
“Tender Response Deadline has been extended from 12 Noon on 17th July to 19th July 2024 at 5pm”
Source: OJS 2024/S 136-422019 (2024-07-11)