Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services

Contract notice (2024-06-14)
Object
Scope of the procurement
Title: Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services
Short description:
“The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of...”    Show more
Type of contract: Services
Products/services: Call centre 📦
Estimated value excluding VAT: 155 000 000 EUR 💰
Information about lots
This contract is divided into lots ✅
Tenders may be submitted for maximum number of lots: 3
Tenders may be submitted for all lots ✅

1️⃣
Internal identifier: 1
Title: Lot 1: Contact Management and Related Administrative Services: For estimated contract values between €50,000 and ≤ €2 million
Estimated value excluding VAT: 155 000 000 EUR 💰
Description of the procurement:
“The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of...”    Show more
Type of contract: Services
Products/services: Call centre 📦
Additional products/services: Helpdesk and support services 📦
Helpdesk services 📦
Telephone switchboard services 📦
Market research services 📦
Survey services 📦
Survey design services 📦
Survey conduction services 📦
Telephone survey services 📦
Feasibility study 📦
Customer survey services 📦
Postal services 📦
Forms 📦
Data services 📦
Data-processing services 📦
Data entry services 📦
Data capture services 📦
Invoicing services 📦
Patient-administration system 📦
Hospital support services 📦
Health services 📦
Scanning and invoicing services 📦
Postal services related to letters 📦
Scanning services 📦
Document management system 📦
Document management services 📦
Documentation services 📦
Records management 📦
Archiving services 📦
Archive destruction services 📦
Imaging and archiving system 📦
Optical character recognition services 📦
Data management services 📦
Postal services related to parcels 📦
Data analysis services 📦
Business and management consultancy and related services 📦
Business development consultancy services 📦
Business and management consultancy services 📦
Mail delivery services 📦
Customer services 📦
Telephone operator services 📦
Office-support services 📦
Telecommunications services 📦
Telephone and data transmission services 📦
Title
Lot Identification Number: LOT-0001

2️⃣
Internal identifier: 2
Title: Lot 2: Contact Management and Related Administrative Services: For estimated contract values between €2 million and €15 million
Estimated value excluding VAT: 155 000 000 EUR 💰
Title
Lot Identification Number: LOT-0002

3️⃣
Internal identifier: 3
Title: Lot 3: Contact Management and Related Administrative Services: For estimated contract values ≥ €15 million
Estimated value excluding VAT: 155 000 000 EUR 💰
Title
Lot Identification Number: LOT-0003
Scope of the procurement
Additional products/services: Helpdesk and support services 📦
Helpdesk services 📦
Telephone switchboard services 📦
Market research services 📦
Survey services 📦
Survey design services 📦
Survey conduction services 📦
Telephone survey services 📦
Feasibility study 📦
Customer survey services 📦
Postal services 📦
Forms 📦
Data services 📦
Data-processing services 📦
Data entry services 📦
Data capture services 📦
Invoicing services 📦
Patient-administration system 📦
Hospital support services 📦
Health services 📦
Scanning and invoicing services 📦
Postal services related to letters 📦
Scanning services 📦
Document management system 📦
Document management services 📦
Documentation services 📦
Records management 📦
Archiving services 📦
Archive destruction services 📦
Imaging and archiving system 📦
Optical character recognition services 📦
Data management services 📦
Postal services related to parcels 📦
Data analysis services 📦
Business and management consultancy and related services 📦
Business development consultancy services 📦
Business and management consultancy services 📦
Mail delivery services 📦
Customer services 📦
Telephone operator services 📦
Office-support services 📦
Telecommunications services 📦
Telephone and data transmission services 📦

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-07-17 12:00:00 📅
Conditions for opening of tenders: 2024-07-17 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3784354
Languages in which tenders or requests to participate may be submitted: English 🗣️
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator ✅
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-07-17 12:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3784354”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed

Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: nati-ground

Contracting authority
Name and addresses
Name: The Office of Government Procurement
National registration number: IE3229842HH
Postal address: 3A Mayor Street Upper, Dublin 1
Postal code: D01 PF72
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: support@ogp.gov.ie 📧
Phone: +353 17738000 📞
URL: https://www.ogp.gov.ie 🌏
Address of the buyer profile: https://www.ogp.gov.ie 🌏
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3784354 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=3784354 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 116-355140 (2024-06-14)