Multi Supplier Framework Agreement for the Provision of Business Process Support Services

The Office of Government Procurement

The purpose of this competition is to establish a Multi Supplier Framework Agreement for the Provision of Managed Business Process Support Services. To be delivered both in-house and off site as required by individual public sector clients. The Services as described are anticipated but not guaranteed. The Competition is divided into seven (7) lots as set out at 1.3 of the RFT, each representing a service category these are:
1: Mail Handling Services.
2: Data Cleaning/Verification/ Problem Resolution.
3: Contact Management Services.
4: Document Management Services.
5: Data Management Services.
6: Accounts Processing.
7: Appointment Scheduling Services.

The time limit for receipt of tenders was 2016-05-31. The procurement was published on 2016-04-15.

The following suppliers are mentioned in award decisions or other procurement documents:

• • Abtran
• • An Post
• • Fexco
• • Informa
• • Iron Mountain Ireland
• • Kefron
• • Kosi Corporation Limited
• • Kpmg
• • RigneyDolphin Group
• • Servisource Recruitment
• • SouthWestern Business Process Services Limited

• • The Office of Government Procurement

• • Paper or paperboard registers, account books, binders, forms and other articles of printed stationery › Forms
• • Calculation-type machines › Postage-franking machines
• • Switchboards › Telephone switchboards
• • Microfilm equipment › Microfilm readers
• • Microform equipment › Microform readers
• • Document management software package › Document management system
• • Drawing and imaging software package › Imaging and archiving system
• • Medical information systems › Patient-administration system
• • Transport agency services › Transport document preparation services
• • Postal services › Postal services related to letters
• • Postal services › Postal services related to parcels
• • Multi-modal courier services › Mail delivery services
• • Multi-modal courier services › Parcel delivery services
• • Dedicated-business telephone network services › Telephone switchboard services
• • Helpdesk and support services › Helpdesk services
• • Data entry services › Optical character recognition services
• • Data-processing services › Data capture services
• • Data-processing services › Data analysis services
• • Database services › Data management services
• • Computer-related management services › Document management services
• • Legal documentation and certification services › Documentation services
• • Bookkeeping services › Sales and purchases recording services
• • Survey services › Survey design services
• • Survey conduction services › Telephone survey services
• • Market research services › Feasibility study
• • Customer services › Customer survey services
• • General management consultancy services › Business development consultancy services
• • Business and management consultancy services › Marketing management consultancy services
• • Business and management consultancy and related services › Management-related services
• • Telephone-answering services › Telephone operator services
• • Telephone-answering services › Call centre
• • Mailing-list compilation and mailing services › Mailing services
• • Library management services › Archiving services
• • Business organisation services › Records management
• • Scanning and invoicing services › Scanning services
• • Scanning and invoicing services › Invoicing services
• • Hospital and related services › Hospital support services
• • Archive services › Archive destruction services

• • Éire/Ireland