Multi Supplier Framework Agreement for the Provision of Business Process Support Services

The Office of Government Procurement

The purpose of this competition is to establish a Multi Supplier Framework Agreement for the Provision of Managed Business Process Support Services. To be delivered both in-house and off site as required by individual public sector clients. The Services as described are anticipated but not guaranteed. The Competition is divided into seven (7) lots as set out at 1.3 of the RFT, each representing a service category these are:
1: Mail Handling Services.
2: Data Cleaning/Verification/ Problem Resolution.
3: Contact Management Services.
4: Document Management Services.
5: Data Management Services.
6: Accounts Processing.
7: Appointment Scheduling Services.

Deadline

The time limit for receipt of tenders was 2016-05-31. The procurement was published on 2016-04-15.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2016-04-15 Contract notice
2016-12-07 Contract award notice
Contract notice (2016-04-15)
Object
Scope of the procurement
Title: Office-support services
Quantity or scope:
Request for Tenders to establish a Multi-Supplier Framework Agreement for the Provision of Managed Business Process Support Services.0100 000 000
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Office-support services 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: The Office of Government Procurement
Postal address: 3A Mayor Street Upper
Postal code: 1
Postal town: Dublin
Contact
Internet address: http://www.procurement.ie 🌏
E-mail: support@ogp.gov.ie 📧
Phone: +353 761008000 📞

Reference
Dates
Date dispatched: 2016-04-15 📅
Submission deadline: 2016-05-31 📅
Publication date: 2016-04-20 📅
Identifiers
Notice number: 2016/S 077-137466
OJ-S issue: 77
Additional information
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #104554).

Object
Scope of the procurement
Estimated value excluding VAT: 0 💰
100 000 000 💰
Short description:
The purpose of this competition is to establish a Multi Supplier Framework Agreement for the Provision of Managed Business Process Support Services. To be delivered both in-house and off site as required by individual public sector clients. The Services as described are anticipated but not guaranteed. The Competition is divided into seven (7) lots as set out at 1.3 of the RFT, each representing a service category these are:
Show more
1: Mail Handling Services.
2: Data Cleaning/Verification/ Problem Resolution.
3: Contact Management Services.
4: Document Management Services.
5: Data Management Services.
6: Accounts Processing.
7: Appointment Scheduling Services.
Lot number: 1
Title of the lot: 1: Mail Handling Services
Lot number: 2
Title of the lot: 2. Data Cleaning/Verification/ Problem Resolution
Short description: 2. Data Cleaning/Verification/ Problem Resolution.
Lot number: 3
Title of the lot: 3. Contact Management Services
Short description: 3. Contact Management Services.
Lot number: 4
Title of the lot: 4. Document Management Services
Short description: 4. Document Management Services.
Lot number: 5
Title of the lot: 5. Data Management Services
Short description: 5. Data Management Services.
Lot number: 6
Title of the lot: 6. Accounts Processing
Short description: 6. Accounts Processing.
Lot number: 7
Title of the lot: 7. Appointment Scheduling Services
Short description: 7. Appointment Scheduling Services.
Quantity or scope:
Request for Tenders to establish a Multi-Supplier Framework Agreement for the Provision of Managed Business Process Support Services.
Number of possible renewals: 2
Time frame for subsequent contracts: 12 months
Reference number: EMS004F
Place of performance
Main site or place of performance: Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #104554).
Economic and financial standing:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #104554).
Minimum level(s) of standards:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #104554).
Technical and professional ability:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #104554).
Contract execution
Deposits and guarantees required:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #104554).
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #104554).
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #104554).
Names and professional qualifications of the staff ✅

Procedure
Maximum number of operators of the framework agreement: 10
Duration of the framework agreement in years: 2
Tender validity period: 006 months
Tender opening date: 2016-05-31 📅
Languages
Language: English 🗣️

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Tender Operations
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/351 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=98214&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=98214&B=ETENDERS_SIMPLE 🌏

Reference
Identifiers
Reference number attributed by the contracting authority: EMS004F

Complementary information
Review body
Name: The High Court of Ireland
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Information about review deadlines: Please consult your company legal advisors.
Source: OJS 2016/S 077-137466 (2016-04-15)
Contract award notice (2016-12-07)
Object
Scope of the procurement
Short description:
The purpose of this competition is to establish a Multi Supplier Framework Agreement for the Provision of Managed Business Process Support Services. To be delivered both in- house and off site as required by individual public sector clients. The Services as described are anticipated but not guaranteed. The Competition is divided into seven (7) lots as set out at 1.3 of the RFT, each representing a service category these are: 1: Mail Handling Services. 2: Data Cleaning/Verification/ Problem Resolution. 3: Contact Management Services. 4: Document Management Services. 5: Data Management Services. 6: Accounts Processing. 7: Appointment Scheduling Services.
Show more
Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Additional CPV: Forms 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Type of bid: Not applicable

Contracting authority
Contact
Internet address: http://www.procurement.ie/ 🌏

Reference
Dates
Date dispatched: 2016-12-07 📅
Publication date: 2016-12-09 📅
Identifiers
Notice number: 2016/S 238-433782
Refers to notice: 2016/S 077-137466
OJ-S issue: 238
Additional information
This is the 1st time these services have been sought on a National basis. The figures provided are an estimate only and are based on incomplete information.

Object
Scope of the procurement
Short description:
The purpose of this competition is to establish a Multi Supplier Framework Agreement for
the Provision of Managed Business Process Support Services. To be delivered both in-
house and off site as required by individual public sector clients. The Services as
described are anticipated but not guaranteed. The Competition is divided into seven (7)
lots as set out at 1.3 of the RFT, each representing a service category these are: 1: Mail
Handling Services. 2: Data Cleaning/Verification/ Problem Resolution. 3: Contact
Management Services. 4: Document Management Services. 5: Data Management
Services. 6: Accounts Processing. 7: Appointment Scheduling Services.
Additional information:
This is the 1st time these services have been sought on a National basis. The figures provided are an estimate only and are based on incomplete information.

Procedure
Award criteria
Quality criterion (name): Management of Service
Quality criterion (weighting): 100
Quality criterion (name): Quality Control and Quality Assurance
Governance and Professional and Ethical Standards
Data Security and Access
Training and Skills Transfer
Quality criterion (weighting): 50
Quality criterion (name): Accounting Arrangements
Implementation and Roll Out of Services
Contract Performance Management and Key Personnel
Quality criterion (weighting): 75
Quality criterion (name): Provision of Management Information
Innovation and Continuous Improvement
Quality criterion (weighting): 25
Cost criterion: Cost
Cost weighting: 250

Award of contract
Date of contract conclusion: 2016-11-01 📅

Reference
Additional information
This is the 1st time these services have been sought on a National basis. The figures provided are an estimate only and are based on incomplete information. Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #104554).
Show more

Complementary information
Review body
Postal town: Dublin
Source: OJS 2016/S 238-433782 (2016-12-07)
New procurements in related categories 🆕
Related searches 🔍
Suppliers:
Abtran An Post Fexco Informa Iron Mountain Ireland Kefron Kosi Corporation Limited Kpmg RigneyDolphin Group Servisource Recruitment
Products/services:
Printed matter and related products Paper or paperboard registers, account... Forms Office and computing machinery, equipment... Office machinery, equipment and supplies... Calculating and accounting machines Calculation-type machines Postage-franking machines Radio, television, communication,... Telecommunications equipment and supplies