The Provision of Customer Service Benchmark Reporting
Department of Employment Affairs and Social Protection
The production of an annual quantitative and qualitative customer service/satisfaction survey and report for the contracting authority to include in-depth analysis of customer satisfaction with the Department of Employment Affairs and Social Protection's services in a comparative context.
DeadlineThe time limit for receipt of tenders was 2020-01-17. The procurement was published on 2019-12-11.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Customer services › Customer survey services › Customer satisfaction survey
- • Survey services › Survey analysis services
Procurement history
| Date | Document |
|---|---|
| 2019-12-11 | Contract notice |
| 2019-12-19 | Additional information |
| 2020-11-24 | Contract award notice |
Contract notice (2019-12-11)
Object
Scope of the procurement
Title: Customer survey services
Short description:
“The production of an annual quantitative and qualitative customer service/satisfaction survey and report for the contracting authority to include in-depth...”
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Customer survey services 📦
Additional CPV: Survey services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Employment Affairs and Social Protection
Postal address: College Road
Postal code: Ie
Postal town: Sligo
Contact
Internet address: http://www.welfare.ie 🌏
E-mail: donn.maguire@welfare.ie 📧
Phone: +353 17042095 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=159614&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=159614&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2019-12-11 📅
Submission deadline: 2020-01-17 📅
Publication date: 2019-12-16 📅
Identifiers
Notice number: 2019/S 242-594853
OJ-S issue: 242
Object
Scope of the procurement
Estimated total value: 125 000 EUR 💰
Estimated value excluding VAT: 125 000 EUR 💰
Duration: 36 months
Description of renewals:
“The contracting authority reserves the right to extend the term for a period of up to one (1) year with a maximum of 2 such extension on the same terms and...”
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Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2020-01-17 📅
Tender opening time: 17:00
Place: Online Tender Box
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Donn Maguire
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=159614&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Source: OJS 2019/S 242-594853 (2019-12-11)
Object
Scope of the procurement
Title: Customer survey services
Short description:
“The production of an annual quantitative and qualitative customer service/satisfaction survey and report for the contracting authority to include in-depth...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Customer survey services 📦
Additional CPV: Survey services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Employment Affairs and Social Protection
Postal address: College Road
Postal code: Ie
Postal town: Sligo
Contact
Internet address: http://www.welfare.ie 🌏
E-mail: donn.maguire@welfare.ie 📧
Phone: +353 17042095 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=159614&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=159614&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2019-12-11 📅
Submission deadline: 2020-01-17 📅
Publication date: 2019-12-16 📅
Identifiers
Notice number: 2019/S 242-594853
OJ-S issue: 242
Object
Scope of the procurement
Estimated total value: 125 000 EUR 💰
Estimated value excluding VAT: 125 000 EUR 💰
Duration: 36 months
Description of renewals:
“The contracting authority reserves the right to extend the term for a period of up to one (1) year with a maximum of 2 such extension on the same terms and...”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2020-01-17 📅
Tender opening time: 17:00
Place: Online Tender Box
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Donn Maguire
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=159614&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Source: OJS 2019/S 242-594853 (2019-12-11)
Additional information (2019-12-19)
Object
Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Customer satisfaction survey 📦
Reference
Dates
Date dispatched: 2019-12-19 📅
Submission deadline: 2020-01-31 📅
Publication date: 2019-12-23 📅
Identifiers
Notice number: 2019/S 247-610641
Refers to notice: 2019/S 242-594853
OJ-S issue: 247
Source: OJS 2019/S 247-610641 (2019-12-19)
Object
Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Customer satisfaction survey 📦
Reference
Dates
Date dispatched: 2019-12-19 📅
Submission deadline: 2020-01-31 📅
Publication date: 2019-12-23 📅
Identifiers
Notice number: 2019/S 247-610641
Refers to notice: 2019/S 242-594853
OJ-S issue: 247
Source: OJS 2019/S 247-610641 (2019-12-19)
Contract award notice (2020-11-24)
Object
Scope of the procurement
Short description:
“The production of an annual quantative and qualatitive customer service/satisfaction survey and report for the contracting authority to include in-depth...”
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Total value of the procurement: 75 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Contact
Internet address: https://www.gov.ie/en/organisation/department-of-social-protection/ 🌏
E-mail: eimear.sullivan@welfare.ie 📧
Phone: +353 719148557 📞
Reference
Dates
Date dispatched: 2020-11-24 📅
Publication date: 2020-11-27 📅
Identifiers
Notice number: 2020/S 232-572434
OJ-S issue: 232
Procedure
Award criteria
Quality criterion (name): Detailed statement of suitability, approach and methodology
Quality criterion (weighting): 400
Quality criterion (name): Composition and quality of proposed team
Quality criterion (weighting): 200
Cost criterion (name): Cost of delivery of annual report
Cost criterion (weighting): 350
Cost criterion (name): Hourly cost of consultancy hours
Cost criterion (weighting): 50
Award of contract
Date of contract conclusion: 2020-03-03 📅
Name: RED C Research and Marketing Ltd
National registration number: ie6391854v
Postal address: Ground Floor, Block G, Eastpoint Busines Park
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18186316 📞
E-mail: bryan@redcresearch.ie 📧
Internet address: http://www.redcresearch.ie 🌏
Total value of the procurement: 75 000 EUR 💰
Information about tenders
Number of tenders received: 2
Contracting authority
Contact
Contact point: Eimear Sullivan
Complementary information
Review body
Postal address: Ground Floor, East Wing, Four Courts, Inns Quay
Phone: +353 18886458 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Source: OJS 2020/S 232-572434 (2020-11-24)
Object
Scope of the procurement
Short description:
“The production of an annual quantative and qualatitive customer service/satisfaction survey and report for the contracting authority to include in-depth...”
Total value of the procurement: 75 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Contact
Internet address: https://www.gov.ie/en/organisation/department-of-social-protection/ 🌏
E-mail: eimear.sullivan@welfare.ie 📧
Phone: +353 719148557 📞
Reference
Dates
Date dispatched: 2020-11-24 📅
Publication date: 2020-11-27 📅
Identifiers
Notice number: 2020/S 232-572434
OJ-S issue: 232
Procedure
Award criteria
Quality criterion (name): Detailed statement of suitability, approach and methodology
Quality criterion (weighting): 400
Quality criterion (name): Composition and quality of proposed team
Quality criterion (weighting): 200
Cost criterion (name): Cost of delivery of annual report
Cost criterion (weighting): 350
Cost criterion (name): Hourly cost of consultancy hours
Cost criterion (weighting): 50
Award of contract
Date of contract conclusion: 2020-03-03 📅
Name: RED C Research and Marketing Ltd
National registration number: ie6391854v
Postal address: Ground Floor, Block G, Eastpoint Busines Park
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18186316 📞
E-mail: bryan@redcresearch.ie 📧
Internet address: http://www.redcresearch.ie 🌏
Total value of the procurement: 75 000 EUR 💰
Information about tenders
Number of tenders received: 2
Contracting authority
Contact
Contact point: Eimear Sullivan
Complementary information
Review body
Postal address: Ground Floor, East Wing, Four Courts, Inns Quay
Phone: +353 18886458 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Source: OJS 2020/S 232-572434 (2020-11-24)
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