Provision of Fare Evasion Survey Services

National Transport Authority_1149

The purpose of the Services is to undertake Fare Evasion Surveys (FES) on board Public Transport Services for bus and rail across the state and determine the fare evasion rate for each of these services at the network level and at more disaggregate levels. It is an essential requirement that the results of these surveys are statistically robust and reliable. The Authority has set the number of individual FES records for each of the nine contracts listed below with the aim of achieving a sample error of no more than 1percent in each four-quarterly duration (on of a moving quarterly basis). A total of 15,200 individual passenger Fare Evasion Surveys are required to be completed per quarter, subject to review during the contract. The contracted services that will be surveyed under this agreement include the following: 1. Greater Dublin Metropolitan Area bus services (currently contracted to Dublin Bus); 2. Outer Dublin Metropolitan Area Combined North and South bus services (currently contracted to Go Ahead Ireland); 3. Dublin Outer Western Orbital Routes W4 and W6 (currently contracted to Go Ahead Ireland); 4. Dublin Commuter bus services (currently contracted to Go Ahead Ireland); 5. Regional, City, Town and Rural bus services (currently contracted to Bus Éireann and other Operators); 6. Waterford City bus services (currently contracted to Bus Éireann); 7. East Coast Commuter Corridor (currently contracted to Bus Éireann); 8. DART and Commuter Rail Services (currently contracted to Irish Rail); and 9. Intercity/Regional Rail services (currently contracted to Irish Rail).

Deadline

The time limit for receipt of tenders was 2026-03-19. The procurement was published on 2026-02-10.

Who?

• National Transport Authority_1149

What?

• Customer services › Customer survey services › Customer satisfaction survey
• Survey services › Survey analysis services
• Survey services › Survey conduction services

Where?

• Aττική › Βόρειος Τομέας Αθηνών
• Eastern and Midland › Dublin

Procurement history

Date	Document
2026-02-10	Contract notice

Contract notice (2026-02-10)
Object
Scope of the procurement
Title: Provision of Fare Evasion Survey Services
Short description:
“The purpose of the Services is to undertake Fare Evasion Surveys (FES) on board Public Transport Services for bus and rail across the state and determine...”
Type of contract: Services
Products/services: Business services: law, marketing, consulting, recruitment, printing and security 📦
Estimated value excluding VAT: 3 022 735 EUR 💰
Description
Internal identifier: 0
Estimated value excluding VAT: 3 022 735 EUR 💰
Description of the procurement:
“The purpose of the Services is to undertake Fare Evasion Surveys (FES) on board Public Transport Services for bus and rail across the state and determine...”
Type of contract: Services
Products/services: Business services: law, marketing, consulting, recruitment, printing and security 📦
Additional products/services:

Customer satisfaction survey 📦
Customer survey services 📦

Show more (3)

The use of accessibility criteria for persons with disabilities in the technical specifications: Accessibility criteria for persons with disabilities are not included because the procurement is not intended for use by natural persons
Green Procurement Criteria: Other Green Public Procurement criteria
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration: 48 months
Award criteria
Quality criterion (name): As detailed in the procurement document
Quality criterion (weighting): 60
Price ✅
Price (weighting): 40
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services:

Customer satisfaction survey 📦
Customer survey services 📦

Show more (3)

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-03-19 12:00:00 📅
Conditions for opening of tenders: 2026-03-19 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7459405
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 180 days
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-03-19 12:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7459405”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic ordering will be used ✅
Electronic payment will be used ✅
Deadline for requesting additional information: 2026-03-09 12:00:00 📅
Award criteria
Weight type: Weight (percentage, exact)

Contracting authority
Name and addresses
Name: National Transport Authority_1149
National registration number: 0000
Postal address: Haymarket House Smithfield Dublin 7
Postal code: D07 CF98
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: procurement@nationaltransport.ie 📧
Phone: +353 1 8798300 📞
URL: https://www.nationaltransport.ie 🌏
Address of the buyer profile: https://www.nationaltransport.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7459405 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7459405 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2026/S 029-099862 (2026-02-10)

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