23/009 - Customer Experience Programme

Uisce Éireann

23/009 - Customer Experience Programme

Deadline

The time limit for receipt of tenders was 2023-05-01. The procurement was published on 2023-03-28.

Who? What? Where?
Procurement history
Date Document
2023-03-28 Contract notice
2023-03-31 Additional information
2023-04-11 Additional information
Contract notice (2023-03-28)
Object
Scope of the procurement
Title: Customer survey services
Reference number: 23/009
Short description: 23/009 - Customer Experience Programme
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer survey services 📦
Additional CPV: Customer Relation Management software package 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Uisce Éireann
Postal address: Tender Administration, PO Box 900, Webworks, Eglinton Street,
Postal code: Co.Cork
Postal town: Cork
Contact
Internet address: https://www.water.ie/ 🌏
E-mail: tenders@water.ie 📧
Phone: +353 214239000 📞
URL for documents: http://www.etenders.gov.ie 🌏
URL for participation: http://www.etenders.gov.ie 🌏

Reference
Dates
Date dispatched: 2023-03-28 📅
Submission deadline: 2023-05-01 📅
Publication date: 2023-03-31 📅
Identifiers
Notice number: 2023/S 065-191709
OJ-S issue: 65
Additional information
You must submit through the eTenders system before the deadline. The system will automatically lockdown at the exact time specified in the PQQ documents. Tenders that are not fully uploaded by the response deadline will not be accepted by the system. Please submit via the eTenders system not later than 12:00 hrs local time on 01/05/2023 Help Guides: www.etenders.gov.ie/system-user-guides
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Object
Scope of the procurement
Estimated total value: 1 500 000 EUR 💰
Title of the lot: 23/009 - Lot 1 - Development of a Customer Experience Strategy
Lot number: 1
Short description: Single Supplier Framework for the Development of a Customer Experience Strategy
Estimated value excluding VAT: 1 500 000 EUR 💰
Duration: 60 months
Description of renewals: Option to extend for a total maximum of 3 years
Additional information:
You must submit through the eTenders system before the deadline. The system will automatically lockdown at the exact time specified in the PQQ documents. Tenders that are not fully uploaded by the response deadline will not be accepted by the system. Please submit via the eTenders system not later than 12:00 hrs local time on 01/05/2023
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Title of the lot: 23/009 - Lot 2 - Quantitative & Qualitative Research
Lot number: 2
Short description: Single Supplier Framework for Quantitative & Qualitative Research
Title of the lot: 23/009 - Lot 3 - Bespoke Ad Hoc Surveys
Lot number: 3
Short description: Single Supplier Framework for Bespoke Ad Hoc Surveys

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Refer to tender documents.
Contract execution
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal form in order to submit a request to participate, but may if the Contracting Entity considers it necessary to ensure that the contract is carried out to its satisfaction, be required to do so prior to award of the contract. The Contracting Entity also reserves the right to contract with each member of the group on the basis of joint and several liability, or with one member of the group as a main contractor with a number of sub-contractors or on any other basis as the Contracting Entity considers appropriate.
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Procedure
Legal basis: 32014L0025
Envisaged number of candidates: 5
Number of participants to be contemplated: 3
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Irish 🗣️
Tender validity period: 180 months

Contracting authority
Identity
National registration number: IE3191327JH
Contact
Contact point: Tender Admin
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/129496 🌏
Documents URL: www.etenders.gov.ie 🌏
URL for participation: www.etenders.gov.ie 🌏
URL for documents: www.etenders.gov.ie 🌏

Complementary information
Review body
Name: The High Court
Postal address: High Court Central Office, Four Courts, Inns Quay
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +35 318886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and in particular Regulation 7 and 10
Source: OJS 2023/S 065-191709 (2023-03-28)
Additional information (2023-03-31)
Object
Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Customer Relation Management software package 📦

Reference
Dates
Date dispatched: 2023-03-31 📅
Publication date: 2023-04-05 📅
Identifiers
Notice number: 2023/S 068-203697
Refers to notice: 2023/S 065-191709
OJ-S issue: 68
Source: OJS 2023/S 068-203697 (2023-03-31)
Additional information (2023-04-11)
Reference
Dates
Date dispatched: 2023-04-11 📅
Submission deadline: 2023-05-02 📅
Publication date: 2023-04-14 📅
Identifiers
Notice number: 2023/S 074-223833
OJ-S issue: 74
Source: OJS 2023/S 074-223833 (2023-04-11)
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