Customer Research and Insights

Electricity Supply Board (ESB)

The contracting entity intends to procure a research and insights contract for customer satisfaction surveys, customer qualitative research, brand health surveys and advertising measurement.

Deadline

The time limit for receipt of tenders was 2021-01-22. The procurement was published on 2020-12-17.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2020-12-17 Contract notice
2021-09-06 Contract award notice
Contract notice (2020-12-17)
Object
Scope of the procurement
Title: Customer satisfaction survey
Reference number: SS/CON/5083
Short description:
The contracting entity intends to procure a research and insights contract for customer satisfaction surveys, customer qualitative research, brand health surveys and advertising measurement.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer satisfaction survey 📦
Additional CPV: Market research services 📦
Place of performance
NUTS region: Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board (ESB)
Postal address: 2 Gateway, East Wall Road
Postal town: Dublin 3
Contact
Internet address: http://www.esb.ie 🌏
E-mail: michael.dalton2@esb.ie 📧
Phone: +353 17026473 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180255&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180255&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-12-17 📅
Submission deadline: 2021-01-22 📅
Publication date: 2020-12-22 📅
Identifiers
Notice number: 2020/S 249-622444
OJ-S issue: 249
Additional information
Please refer to the individual instructions for submission of Bids relevant to each tender issued via the system.

Object
Scope of the procurement
Duration: 36 months
Description of renewals:
At the date of issuing this PQQ it is envisaged that the contract will run for 3 years, with the option to extend for 2 years plus an additional 2 years.
Additional information:
Please refer to the individual instructions for submission of Bids relevant to each tender issued via the system.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 182188.
Economic and financial standing:
As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 182188.
Technical and professional ability:
As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 182188.
List and brief description of rules and criteria:
As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 182188.

Procedure
Legal basis: 32014L0025
Envisaged number of candidates: 4
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Michael Dalton
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180255&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: http://www.courts.ie 🌏
Source: OJS 2020/S 249-622444 (2020-12-17)
Contract award notice (2021-09-06)
Object
Scope of the procurement
Short description:
The Contracting Entity intends to procure a Research & Insights contract for Customer Satisfaction Surveys, Customer Qualitative Research, Brand health surveys and Advertising measurement.
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable
Award criteria
Lowest price

Contracting authority
Identity
Awarding authority name: Electricity Supply Board ( ESB )
Postal address: 2 Gateway
Postal code: East Wall Road
Contact
Phone: +353 017026473 📞

Reference
Dates
Date dispatched: 2021-09-06 📅
Publication date: 2021-09-10 📅
Identifiers
Notice number: 2021/S 176-459832
Refers to notice: 2020/S 249-622444
OJ-S issue: 176
Additional information
Please refer to the individual instructions for submission of bids relevant to each tender issued via the system.

Object
Scope of the procurement
Please refer to the individual instructions for submission
of
bids relevant to each tender issued via the system.

Award of contract
Date of contract conclusion: 2021-09-01 📅
Name: Behaviour & Attitudes Marketing Research
National registration number: 102171
Postal address: Milltown House
Postal town: Milltown
Postal code: Mount St Annes
Country: Ireland 🇮🇪
Phone: +353 012057500 📞
E-mail: brenda@banda.ie 📧
Internet address: http://www.banda.ie 🌏
Source: OJS 2021/S 176-459832 (2021-09-06)
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