The contracting entity intends to procure a research and insights contract for customer satisfaction surveys, customer qualitative research, brand health surveys and advertising measurement.
Deadline
The time limit for receipt of tenders was 2021-01-22.
The procurement was published on 2020-12-17.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Customer Research and Insights
SS/CON/5083
Products/services: Customer satisfaction survey📦
Short description:
“The contracting entity intends to procure a research and insights contract for customer satisfaction surveys, customer qualitative research, brand health...”
Short description
The contracting entity intends to procure a research and insights contract for customer satisfaction surveys, customer qualitative research, brand health surveys and advertising measurement.
1️⃣
Additional products/services: Market research services📦
Additional products/services: Telephone survey services📦
Additional products/services: Customer survey services📦
Place of performance: Ireland🏙️
Description of the procurement:
“The contracting entity intends to procure a research and insights contract for customer satisfaction surveys, customer qualitative research, brand health...”
Description of the procurement
The contracting entity intends to procure a research and insights contract for customer satisfaction surveys, customer qualitative research, brand health surveys and advertising measurement.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“At the date of issuing this PQQ it is envisaged that the contract will run for 3 years, with the option to extend for 2 years plus an additional 2 years.” Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 4
Description
Additional information:
“Please refer to the individual instructions for submission of Bids relevant to each tender issued via the system.”
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 182188.” Economic and financial standing
List and brief description of selection criteria:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 182188.” Technical and professional ability
List and brief description of selection criteria:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 182188.” Conditions for participation
List and brief description of rules and criteria:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 182188.”
Procedure Type of procedure
Negotiated procedure with prior call for competition
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-01-22
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
URL: http://www.courts.ie🌏
Source: OJS 2020/S 249-622444 (2020-12-17)
Contract award notice (2021-09-06) Contracting authority Name and addresses
Name: Electricity Supply Board ( ESB )
Postal address: 2 Gateway
Postal code: East Wall Road
Phone: +353 017026473📞
Object Scope of the procurement
Short description:
“The Contracting Entity intends to procure a Research & Insights contract for Customer Satisfaction Surveys, Customer Qualitative Research, Brand health...”
Short description
The Contracting Entity intends to procure a Research & Insights contract for Customer Satisfaction Surveys, Customer Qualitative Research, Brand health surveys and Advertising measurement.
Show more Description
Description of the procurement:
“The Contracting Entity intends to procure a Research & Insights contract for Customer Satisfaction Surveys, Customer Qualitative Research, Brand health...”
Description of the procurement
The Contracting Entity intends to procure a Research & Insights contract for Customer Satisfaction Surveys, Customer Qualitative Research, Brand health surveys and Advertising measurement.
Show more
Additional information:
“Please refer to the individual instructions for submission
of
bids relevant to each tender issued via the system.”
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2020/S 249-622444
Award of contract
1️⃣
Contract Number: 1
Title: Customer Research and Insights
Date of conclusion of the contract: 2021-09-01 📅
Name and address of the contractor
Name: Behaviour & Attitudes Marketing Research
National registration number: 102171
Postal address: Milltown House
Postal town: Milltown
Postal code: Mount St Annes
Country: Ireland 🇮🇪
Phone: +353 012057500📞
E-mail: brenda@banda.ie📧
Fax: +353 012057522 📠
Region: Éire/Ireland🏙️
URL: http://www.banda.ie🌏
The contractor is an SME ✅
Source: OJS 2021/S 176-459832 (2021-09-06)