Cloud (SaaS) Surveying Platform with Training and Customer Support - The provision of a fully GDPR-compliant cloud (SaaS) surveying platform for the Public Appointments Service

Public Appointments Service_554

The provision of a GDPR-compliant cloud (SaaS) surveying platform that allows for the creation of surveys with a range question formats, logic capabilities, analysis and reporting. The overall aim of this project is to put in place an online survey platform that will facilitate PAS to engage with our customers and stakeholders on an ongoing basis, through the provision of surveys at key touch points and the collation and analysis of this data. The project has the following objectives: 1. The ability to develop/issue surveys and collect feedback and key information from customers and other stakeholders on an ongoing basis. The surveys created and issued by PAS staff will cover a range of different purposes including: • Customer Engagement: to collect feedback from our clients, candidates, other stakeholders etc. on their experience with PAS. • Operational delivery: to extract and obtain key information efficiently e.g., liaising with candidates on location preferences, eliciting information/feedback from staff, engaging with board members on availability etc. • Research: to conduct research with relevant stakeholders as part of wider research projects and to inform future planning. 2. The capacity to monitor customer and stakeholder experience through the tracking of satisfaction and feedback on an ongoing basis. 3. The collation of a robust data source to allow for regular, accurate reporting on the experience of customers / other stakeholders and against key metrics.

Deadline

The time limit for receipt of tenders was 2023-08-31. The procurement was published on 2023-08-03.

Who? What? Where?
Procurement history
Date Document
2023-08-03 Contract notice
Contract notice (2023-08-03)
Object
Scope of the procurement
Title: Customer Relation Management software development services
Short description:
The provision of a GDPR-compliant cloud (SaaS) surveying platform that allows for the creation of surveys with a range question formats, logic capabilities, analysis and reporting. The overall aim of this project is to put in place an online survey platform that will facilitate PAS to engage with our customers and stakeholders on an ongoing basis, through the provision of surveys at key touch points and the collation and analysis of this data. The project has the following objectives: 1. The ability to develop/issue surveys and collect feedback and key information from customers and other stakeholders on an ongoing basis. The surveys created and issued by PAS staff will cover a range of different purposes including: • Customer Engagement: to collect feedback from our clients, candidates, other stakeholders etc. on their experience with PAS. • Operational delivery: to extract and obtain key information efficiently e.g., liaising with candidates on location preferences, eliciting information/feedback from staff, engaging with board members on availability etc. • Research: to conduct research with relevant stakeholders as part of wider research projects and to inform future planning. 2. The capacity to monitor customer and stakeholder experience through the tracking of satisfaction and feedback on an ongoing basis. 3. The collation of a robust data source to allow for regular, accurate reporting on the experience of customers / other stakeholders and against key metrics.
Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer Relation Management software development services 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Public Appointments Service_554
Postal town: Dublin
Contact
Internet address: https://www.etenders.gov.ie 🌏
E-mail: emma.lynam@publicjobs.ie 📧
URL for documents: https://www.etenders.gov.ie 🌏
URL for participation: https://www.etenders.gov.ie 🌏

Reference
Dates
Date dispatched: 2023-08-03 📅
Submission deadline: 2023-08-31 📅
Publication date: 2023-08-08 📅
Identifiers
Notice number: 2023/S 151-480768
OJ-S issue: 151

Object
Scope of the procurement
Duration: 48 months
Place of performance
Main site or place of performance: Ireland

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2023-08-31 📅
Tender opening time: 12:30
Award criteria
Quality criterion (name): 70
Quality criterion (weighting): 70
Cost criterion (name): 30
Cost criterion (weighting): 30

Contracting authority
Contact
Contact point: Emma Lynam
Address of the buyer profile: https://www.etenders.gov.ie 🌏
Documents URL: https://www.etenders.gov.ie 🌏

Complementary information
Review body
Name: Public Appointments Service
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2023/S 151-480768 (2023-08-03)
New procurements in related categories 🆕
Related searches 🔍
Region:
Éire/Ireland Ireland
Products/services:
IT services: consulting, software... Software programming and consultancy services Programming services of packaged software products Programming services of application software Business transaction and personal... Financial analysis and accounting... Customer Relation Management software... Communication and multimedia software... Communication software development services IT software development services