The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.
Deadline
The time limit for receipt of tenders was 2020-02-14.
The procurement was published on 2020-01-13.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Contract notice (2020-01-13) Object Scope of the procurement
Title: Call centre
Short description:
“The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with...”
Short description
The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.
Show more Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Call centre📦
Additional CPV: Telephone and data transmission services📦 Place of performance
NUTS region: Éire/Ireland🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contract award notice (2020-11-24) Object Scope of the procurement
Total value of the procurement: 120 000 EUR 💰
Notice metadata
Document type: Contract award notice
Contract award notice (2022-08-17) Object Scope of the procurement
Total value of the procurement: 360 000 EUR 💰
Contracting authority Identity
Awarding authority name: Department of Social Protection
Contact
E-mail: alan.mcgettigan@welfare.ie📧
Reference Dates
Date dispatched: 2022-08-17 📅
Publication date: 2022-08-22 📅
Identifiers
Notice number: 2022/S 160-457185
Refers to notice: 2020/S 232-572435
OJ-S issue: 160
Additional information
“This Form is to correct the incorrect start date and overall value entered on Award Form 2020/S 232-572435 on 28/11/2020.”
Source: OJS 2022/S 160-457185 (2022-08-17)