The Provision of Consultancy to Support the Planning, Design and Configuration of a New Pilot Customer Contact Centre and Related Consultancy Supports

Contract notice (2020-01-13)
Object
Scope of the procurement
Title: Call centre
Short description: Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Call centre 📦
Additional CPV: Telephone and data transmission services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Employment Affairs and Social Protection
Postal address: College Road
Postal code: Ie
Postal town: Sligo
Contact
Internet address: http://www.welfare.ie 🌏
E-mail: donn.maguire@welfare.ie 📧
Phone: +353 17042095 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=160682&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=160682&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-01-13 📅
Submission deadline: 2020-02-14 📅
Publication date: 2020-01-15 📅
Identifiers
Notice number: 2020/S 010-019615
OJ-S issue: 10

Object
Scope of the procurement
Estimated total value: 360 000 EUR 💰
Estimated value excluding VAT: 120 000 EUR 💰
Duration: 24 months
Description of renewals:
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 15:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2020-02-14 📅
Tender opening time: 15:00
Place: Online Tender Box

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Donn Maguire
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=160682&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2020/S 010-019615 (2020-01-13)

Contract award notice (2020-11-24)
Object
Scope of the procurement
Total value of the procurement: 120 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Contact
Internet address: https://www.gov.ie/en/organisation/department-of-social-protection/ 🌏

Reference
Dates
Date dispatched: 2020-11-24 📅
Publication date: 2020-11-27 📅
Identifiers
Notice number: 2020/S 232-572435
OJ-S issue: 232

Procedure
Award criteria
Quality criterion (name): Quality, comprehensiveness and suitability of the proposed approach and methodology to delivering the service requirements
Quality criterion (weighting): 350
Quality criterion (name): Composition and quality of proposed team
Quality criterion (weighting): 250
Price (weighting): 400

Award of contract
Date of contract conclusion: 2020-11-13 📅
Name: BearingPoint Ireland
National registration number: IE 9761673F
Postal address: Montague House, Adelaide Road
Postal town: Dublin 2
Country: Ireland 🇮🇪
Phone: +353 14181176 📞
E-mail: andrew.montgomery@bearingpoint.com 📧
Internet address: http://www.bearingpoint.com 🌏
Total value of the procurement: 120 000 EUR 💰
Information about tenders
Number of tenders received: 6

Complementary information
Review body
E-mail: highcourtcentraloffice@courts.ie 📧
Source: OJS 2020/S 232-572435 (2020-11-24)