Provision of a Managed Service for Telephonist Services
Department of Agriculture, Food and the Marine
The Department requires a managed service for delivery of telephonist services managed and supervised by a dedicated service delivery manager on the service provider’s own staff who should not be directly involved carrying out the day-to-day call handling function.
DeadlineThe time limit for receipt of tenders was 2019-03-27. The procurement was published on 2019-02-20.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What? Where?
Procurement history
| Date | Document |
|---|---|
| 2019-02-20 | Contract notice |
| 2019-05-28 | Contract award notice |
Contract notice (2019-02-20)
Object
Scope of the procurement
Title: Telephone switchboard services
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Telephone switchboard services 📦
Additional CPV: Telephone switchboard services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Agriculture, Food and the Marine
Postal address: Agriculture House
Postal code: Kildare Street
Postal town: Dublin 2
Contact
Internet address: http://www.agriculture.gov.ie 🌏
E-mail: tony.mcgarry@agriculture.gov.ie 📧
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141425&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141425&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2019-02-20 📅
Submission deadline: 2019-03-27 📅
Publication date: 2019-02-25 📅
Identifiers
Notice number: 2019/S 039-088139
OJ-S issue: 39
Object
Scope of the procurement
Estimated total value: 740 000 EUR 💰
Estimated value excluding VAT: 740 000 EUR 💰
Duration: 24 months
Description of renewals: 3 possible 1 year extensions.
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2019-03-27 📅
Tender opening time: 17:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Tony Mc Garry
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/307 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141425&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
Estimated timing for further notices: Within the next 2 to 5 years.
Complementary information
Review body
Name: The High Court of Ireland
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2019/S 039-088139 (2019-02-20)
Object
Scope of the procurement
Title: Telephone switchboard services
Short description:
The Department requires a managed service for delivery of telephonist services managed and supervised by a dedicated service delivery manager on the service provider’s own staff who should not be directly involved carrying out the day-to-day call handling function.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Telephone switchboard services 📦
Additional CPV: Telephone switchboard services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Agriculture, Food and the Marine
Postal address: Agriculture House
Postal code: Kildare Street
Postal town: Dublin 2
Contact
Internet address: http://www.agriculture.gov.ie 🌏
E-mail: tony.mcgarry@agriculture.gov.ie 📧
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141425&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141425&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2019-02-20 📅
Submission deadline: 2019-03-27 📅
Publication date: 2019-02-25 📅
Identifiers
Notice number: 2019/S 039-088139
OJ-S issue: 39
Object
Scope of the procurement
Estimated total value: 740 000 EUR 💰
Estimated value excluding VAT: 740 000 EUR 💰
Duration: 24 months
Description of renewals: 3 possible 1 year extensions.
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2019-03-27 📅
Tender opening time: 17:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Tony Mc Garry
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/307 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141425&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
Estimated timing for further notices: Within the next 2 to 5 years.
Complementary information
Review body
Name: The High Court of Ireland
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2019/S 039-088139 (2019-02-20)
Contract award notice (2019-05-28)
Object
Scope of the procurement
Reference number: TEDB8-IRL/2019-212926
Total value of the procurement: 740 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Contact
Phone: +353 16072415 📞
Reference
Dates
Date dispatched: 2019-05-28 📅
Publication date: 2019-05-31 📅
Identifiers
Notice number: 2019/S 104-253168
Refers to notice: 2019/S 039-088139
OJ-S issue: 104
Procedure
Award criteria
Quality criterion (name): Quality and technical merit
Quality criterion (weighting): 300
Price (weighting): 700
Award of contract
Date of contract conclusion: 2019-05-01 📅
Name: Accent Facilities Solutions
National registration number: N/a
Postal address: The Novum Building
Postal town: Dublin 17
Postal code: Clonshaugh Industria
Country: Ireland 🇮🇪
Phone: +353 19072800 📞
E-mail: david.king@accentsolutions.ie 📧
Country: Dublin 🏙️
Internet address: http://www.accentsolutions.ie 🌏
Total value of the procurement: 560 040 EUR 💰
Information about tenders
Number of tenders received: 1
Source: OJS 2019/S 104-253168 (2019-05-28)
Object
Scope of the procurement
Reference number: TEDB8-IRL/2019-212926
Total value of the procurement: 740 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Contact
Phone: +353 16072415 📞
Reference
Dates
Date dispatched: 2019-05-28 📅
Publication date: 2019-05-31 📅
Identifiers
Notice number: 2019/S 104-253168
Refers to notice: 2019/S 039-088139
OJ-S issue: 104
Procedure
Award criteria
Quality criterion (name): Quality and technical merit
Quality criterion (weighting): 300
Price (weighting): 700
Award of contract
Date of contract conclusion: 2019-05-01 📅
Name: Accent Facilities Solutions
National registration number: N/a
Postal address: The Novum Building
Postal town: Dublin 17
Postal code: Clonshaugh Industria
Country: Ireland 🇮🇪
Phone: +353 19072800 📞
E-mail: david.king@accentsolutions.ie 📧
Country: Dublin 🏙️
Internet address: http://www.accentsolutions.ie 🌏
Total value of the procurement: 560 040 EUR 💰
Information about tenders
Number of tenders received: 1
Source: OJS 2019/S 104-253168 (2019-05-28)
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