Provision of Non Geographical Telephony (NGN) Services

Electricity Supply Board (ESB)

The Contracting entity intends to procure a single Framework Agreement for the provision of Non geographic telephony services.
It is proposed that the Contract will include (non-exhaustive list – high level scope):
Routing of Non geographic numbers (NGN numbers) to ESB designated termination numbers (NGN numbers: 1800, 1850, 1890, 0818 and any other or future NGN number types available).
— ability to route equivalent Geographic numbers in the same routing manner as the parent NGN numbers.
— the ability to route to different terminating numbers using the following call distribution methods:

Deadline

The time limit for receipt of tenders was 2018-09-28. The procurement was published on 2018-08-29.

Who? What? Where?
Procurement history
Date Document
2018-08-29 Contract notice
2019-03-07 Contract award notice
Contract notice (2018-08-29)
Object
Scope of the procurement
Title: Postal and telecommunications services
Reference number: SSCON3765
Short description:
The Contracting entity intends to procure a single Framework Agreement for the provision of Non geographic telephony services. It is proposed that the Contract will include (non-exhaustive list – high level scope): Routing of Non geographic numbers (NGN numbers) to ESB designated termination numbers (NGN numbers: 1800, 1850, 1890, 0818 and any other or future NGN number types available). — ability to route equivalent Geographic numbers in the same routing manner as the parent NGN numbers. — the ability to route to different terminating numbers using the following call distribution methods:
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Postal and telecommunications services 📦
Additional CPV: Telecommunications services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board (ESB)
Postal address: 2 Gateway
Postal code: East Wall Road
Postal town: Dublin 3
Contact
Internet address: http://www.esb.ie 🌏
E-mail: audrey.okeeffe2@esb.ie 📧
Phone: +353 18639330 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=134274&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=134274&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2018-08-29 📅
Submission deadline: 2018-09-28 📅
Publication date: 2018-09-01 📅
Identifiers
Notice number: 2018/S 168-383449
OJ-S issue: 168
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 138847.

Object
Scope of the procurement
Short description:
The Contracting entity intends to procure a single Framework Agreement for the provision of Non geographic telephony services.
It is proposed that the Contract will include (non-exhaustive list – high level scope):
Routing of Non geographic numbers (NGN numbers) to ESB designated termination numbers (NGN numbers: 1800, 1850, 1890, 0818 and any other or future NGN number types available).
— ability to route equivalent Geographic numbers in the same routing manner as the parent NGN numbers.
— the ability to route to different terminating numbers using the following call distribution methods:
Routing of Non Geographic Numbers (NGN numbers) to ESB designated termination numbers (NGN numbers: 1800, 1850, 1890, 0818 and any other or future NGN number types available).
— Ability to route equivalent Geographic numbers in the same routing manner as the parent NGN numbers.
— The ability to route to different terminating numbers using the following call distribution methods:
—— Percentage routing,
—— Random distribution,
—— Sequential number lists.
— Access to a secure on-line portal providing the ability to modify the service such as:
—— Change traffic routing dynamically on an ad hoc basis,
—— Set up time and date schedules for traffic routing, change destinations for maintenance and fault and exception handling.
— CLI (calling line identification) information must be provided on all calls to the termination destinations, unless this information is blocked by the caller.
— Detailed call reporting, real time and historical for each NGN number. Call reports should be available in .xlsx, .csv and PDF formats.
— Comprehensive billing information to enable ESB manage costs.
Duration: 36 months
Description of options:
It is envisaged the term of the contract commences on the date when services commence and shall be for a period of up to 36 months with an option to extend after the initial period exercisable on 2 occasions for further periods of up to 24 months from the expiry of the initial period, for a total contract period of 84 months.
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Additional information:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 138847.
Place of performance
Main site or place of performance: Republic of Ireland

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 138847.
Economic and financial standing:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 138847.
Technical and professional ability:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 138847.
List and brief description of rules and criteria:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 138847.
Contract execution
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 138847.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 138847.
Contract performance conditions:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 138847.

Procedure
Legal basis: 32014L0025
Envisaged number of candidates: 4
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Audrey O'Keeffe
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=134274&B=ETENDERS_SIMPLE 🌏

Reference
Additional information
1) Interested parties must register their interest on the eTenders web site (http://www.etenders.gov.ie/) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (http://www.etenders.gov.ie/) only. Registration is free of charge. The contracting entity will not accept responsibility for information relayed (or not relayed) via third parties;
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2) This is the sole call for competition for this service;
3) The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;
4) Contract award will be subject to the approval of the competent authorities;
5) It will be a condition of award that candidates are tax compliant;
6)If for any reason it is not possible to admit to the Framework Agreement one or more of the tenderers invited following the conclusion of this competitive process, or having awarded a contract under the Framework Agreement, the contracting entity reserves the right to invite the next highest scoring tenderer to join the Framework Agreement and/or deliver the contract as appropriate to the circumstances pertaining to said framework;
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7) At its absolute discretion, the contracting entity may elect to terminate this procurement process at any time;
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended;
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9) Without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition;
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10) At Section 11.2.9 while we have indicated that at least 4 companies will be invited to tender, please note that the contracting entity reserves the right to invite at least 4, subject to that number qualifying.

Complementary information
Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: http://www.courts.ie 🌏
Body responsible for mediation procedures
Name: N/a
Postal town: Dublin
Service from which information about the review procedure may be obtained
Name: Suppliers own legal advisor
Source: OJS 2018/S 168-383449 (2018-08-29)
Contract award notice (2019-03-07)
Object
Scope of the procurement
Short description:
The Contracting Entity intends to procure a single framework agreement for the provision of Non Geographic Telephony Services. It is proposed that the Contract will include (non-exhaustive list — high level scope): Routing of Non Geographic Numbers (NGN numbers) to ESB designated termination numbers (NGN numbers: 1800, 1850, 1890, 0818 and any other or future NGN number types available). Ability to route equivalent geographic numbers in the same routing manner as the parent NGN numbers. The ability to route to different terminating numbers using the following call distribution methods.
Show more
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2019-03-07 📅
Publication date: 2019-03-12 📅
Identifiers
Notice number: 2019/S 050-116205
Refers to notice: 2018/S 168-383449
OJ-S issue: 50

Object
Scope of the procurement
Short description:
The Contracting Entity intends to procure a single framework agreement for the provision of Non Geographic Telephony Services.
It is proposed that the Contract will include (non-exhaustive list — high level scope):
Ability to route equivalent geographic numbers in the same routing manner as the parent NGN numbers.
The ability to route to different terminating numbers using the following call distribution…
… methods.
… methods:
— percentage routing,
— random distribution,
— sequential number lists.
Access to a secure on-line portal providing the ability to modify the service such as:
— change traffic routing dynamically on an ad hoc basis,
— set up time and date schedules for traffic routing, change destinations for maintenance and fault and exception handling,
— CLI (calling line identification) information must be provided on all calls to the termination destinations, unless this information is blocked by the caller,
— detailed call reporting, real time and historical for each NGN number. Call reports should be available in .xlsx, .csv and PDF formats,
— comprehensive billing information to enable ESB manage costs.
Place of performance
Main site or place of performance: Republic of IRELAND.

Reference
Additional information
1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (http://www.etenders.gov.ie/) only. Registration is free of charge. The contracting entity will not accept responsibility for information relayed (or not relayed) via third parties;
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6) If for any reason it is not possible to admit to the framework agreement 1 or more of the tenderers invited following the conclusion of this competitive process, or having awarded a contract under the framework agreement, the contracting entity reserves the right to invite the next highest scoring tenderer to join the framework agreement and/or deliver the contract as appropriate to the circumstances pertaining to said framework;
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8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words “or equivalent” will always be appended;
Show more

Complementary information
Body responsible for mediation procedures
Name: N/a
Source: OJS 2019/S 050-116205 (2019-03-07)
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