Provision of VoIP Telephony Service Installation and Support

National Transport Authority

The National Transport Authority requires a supplier to provide supply, support
and maintenance services for the Authority's Unified Communications Manager
VoIP telephony installation as described in the tender documents.
Tenderers must provide comprehensive maintenance support and service
contract for a period of 4 years, and are required to document their approach to
provide the services in line with the service level agreement as outlined below:
โ€” Full telephone help-desk service from 8:00โ€”18:00 Monday to Friday;
โ€” 24/7 logging and emergency cover;
โ€” Second level Telephone Technical Support;
โ€” Hardware and software support;
โ€” Any other services the Tenderer can offer.

Deadline

The time limit for receipt of tenders was 2016-03-04. The procurement was published on 2016-01-20.

Who? What? Where?
Procurement history
Date Document
2016-01-20 Contract notice
2016-08-18 Contract award notice
Contract notice (2016-01-20)
Object
Scope of the procurement
Title: Radio, television, communication, telecommunication and related equipment
Quantity or scope:
The National Transport Authority requires a supplier to provide supply, support and maintenance services for the Authority's Unified Communications Manager VoIP telephony installation as described in the tender documents.Tenderers must provide comprehensive maintenance support and service contract for a period of 4 years, and are required to document their approach to provide the services in line with the service level agreement as outlined below:โ€” Full telephone help-desk service from 8:00โ€”18:00 Monday to Friday;โ€” 24/7 logging and emergency cover;โ€” Second level Telephone Technical Support;โ€” Hardware and software support;โ€” Any other services the Tenderer can offer.
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Notice metadata
Original language: English ๐Ÿ—ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Radio, television, communication, telecommunication and related equipment ๐Ÿ“ฆ

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Awarding authority type: National or federal Agency/Office
Awarding authority name: National Transport Authority
Postal address: Harcourt Lane, Iveagh Court
Postal code: 2
Postal town: Dublin
Contact
Internet address: https://www.nationaltransport.ie/ ๐ŸŒ
E-mail: igor.popenko@nationaltransport.ie ๐Ÿ“ง
Phone: +353 18798300 ๐Ÿ“ž
Fax: +353 18798333 ๐Ÿ“ 

Reference
Dates
Date dispatched: 2016-01-20 ๐Ÿ“…
Submission deadline: 2016-03-04 ๐Ÿ“…
Publication date: 2016-01-22 ๐Ÿ“…
Identifiers
Notice number: 2016/S 015-022258
OJ-S issue: 15

Object
Scope of the procurement
Short description:
The National Transport Authority requires a supplier to provide supply, support
and maintenance services for the Authority's Unified Communications Manager
VoIP telephony installation as described in the tender documents.
Tenderers must provide comprehensive maintenance support and service
contract for a period of 4 years, and are required to document their approach to
provide the services in line with the service level agreement as outlined below:
โ€” Full telephone help-desk service from 8:00โ€”18:00 Monday to Friday;
โ€” 24/7 logging and emergency cover;
โ€” Second level Telephone Technical Support;
โ€” Hardware and software support;
โ€” Any other services the Tenderer can offer.
Quantity or scope:
The National Transport Authority requires a supplier to provide supply, support and maintenance services for the Authority's Unified Communications Manager VoIP telephony installation as described in the tender documents.
Tenderers must provide comprehensive maintenance support and service contract for a period of 4 years, and are required to document their approach to provide the services in line with the service level agreement as outlined below:
โ€” Full telephone help-desk service from 8:00โ€”18:00 Monday to Friday;
โ€” 24/7 logging and emergency cover;
โ€” Second level Telephone Technical Support;
โ€” Hardware and software support;
โ€” Any other services the Tenderer can offer.
Number of possible renewals: 4
Time frame for subsequent contracts: 12 months
Reference number: The contracting authority reserves the right to terminate the process at any time or to change the basis of, or the procedures for, the competition. The most economically advantageous or any tender will not necessarily be accepted.The contracting authority is subject to the Freedom of Information Acts 1997 and 2003. Tenderers shall state if any information supplied by them in response to this notice is confidential or commercially sensitive or should not be disclosed in response to a request for information under the aforementioned Acts. Tenderers must state why they consider the information to be confidential or commercially sensitive. The contracting authority will comply with any obligation to consult with any tenderer about sensitive information before making a decision on any Freedom of Information request received.The contracting authority accepts no liability for any costs and/or expenses incurred by any tenderer in connection with the competition (including costs of tendering and/or attending at interview, if required).Tenders may be accepted in whole or in part. The acceptance of any tender will be subject to certain pre-conditions, including the requirement to provide tax clearance documentation and evidence that required insurances are in place.The contracting authority reserve the right, in accordance with Regulation 32(5)(f) of the European Communities (Award of Public Authoritiesโ€˜ Contracts) Regulations 2006, to award new services to the successful tenderer in this competition.
Place of performance
Main site or place of performance: Dublin.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As set out in the tender documents.
Economic and financial standing: As set out in the tender documents.
Minimum level(s) of standards: As set out in the tender documents.
Technical and professional ability: As set out in the tender documents.
Contract execution
Deposits and guarantees required: As set out in the tender documents.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: As set out in the tender documents.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: As set out in the tender documents.
Other particular conditions: As set out in the tender documents.

Procedure
Tender validity period: 006 months
Languages
Language: English ๐Ÿ—ฃ๏ธ

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Igor Popenko
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1149 ๐ŸŒ
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=95863&B=ETENDERS_SIMPLE ๐ŸŒ
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=95863&B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Identifiers
Reference number attributed by the contracting authority: The contracting authority reserves the right to terminate the process at any time or to change the basis of, or the procedures for, the competition. The most economically advantageous or any tender will not necessarily be accepted.
The contracting authority is subject to the Freedom of Information Acts 1997 and 2003. Tenderers shall state if any information supplied by them in response to this notice is confidential or commercially sensitive or should not be disclosed in response to a request for information under the aforementioned Acts. Tenderers must state why they consider the information to be confidential or commercially sensitive. The contracting authority will comply with any obligation to consult with any tenderer about sensitive information before making a decision on any Freedom of Information request received.
The contracting authority accepts no liability for any costs and/or expenses incurred by any tenderer in connection with the competition (including costs of tendering and/or attending at interview, if required).
Tenders may be accepted in whole or in part. The acceptance of any tender will be subject to certain pre-conditions, including the requirement to provide tax clearance documentation and evidence that required insurances are in place.
The contracting authority reserve the right, in accordance with Regulation 32(5)(f) of the European Communities (Award of Public Authoritiesโ€˜ Contracts) Regulations 2006, to award new services to the successful tenderer in this competition.

Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Phone: +353 18886000 ๐Ÿ“ž
Internet address: http://www.courts.ie ๐ŸŒ
Fax: +353 18886125 ๐Ÿ“ 
Information about review deadlines:
Interested parties are referred to the provisions of the European Communities (Public Authoritiesโ€˜ Contracts) (Review Procedures) Regulations 2010, in particular Regulation 7.
Source: OJS 2016/S 015-022258 (2016-01-20)
Contract award notice (2016-08-18)
Object
Scope of the procurement
Short description:
The National Transport Authority requires a supplier to provide supply, support and maintenance services for the Authority's Unified Communications Manager VoIP telephony installation as described in the tender documents. Tenderers must provide comprehensive maintenance support and service contract for a period of 4 years, and are required to document their approach to provide the services in-line with the service level agreement as outlined below: โ€” Full telephone help desk service from 8:00-18:00, Monday to Friday; โ€” 24/7 logging and emergency cover; โ€” 2 โ€” Hardware and software support; โ€” Any other services the Tenderer can offer.
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Notice metadata
Document type: Contract award notice
Place of performance
NUTS region: Ireland ๐Ÿ™๏ธ

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal code: D2

Reference
Dates
Date dispatched: 2016-08-18 ๐Ÿ“…
Publication date: 2016-08-20 ๐Ÿ“…
Identifiers
Notice number: 2016/S 160-289564
Refers to notice: 2016/S 015-022258
OJ-S issue: 160
Additional information
This competition has been cancelled. It is the intention of the Authority to assess its requirements in 2017 with a view to potentially re-initiating a tender process in respect of the Provision of VoIP Telephony Service Installation and Support.

Object
Scope of the procurement
Short description:
The National Transport Authority requires a supplier to provide supply, support and maintenance services for the Authority's Unified Communications Manager VoIP telephony installation as described in the tender documents. Tenderers must provide comprehensive maintenance support and service contract for a period of 4 years, and are required to document their approach to provide the services in-line with the service level agreement as outlined below:
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โ€” Full telephone help desk service from 8:00-18:00, Monday to Friday;
โ€” 2
This competition has been cancelled. It is the intention of the Authority to assess its requirements in 2017 with a view to potentially re-initiating a tender process in respect of the Provision of VoIP Telephony Service Installation and Support.

Procedure
Award criteria
Cost criterion: Price
Cost weighting: 40
Cost criterion: Quality
Cost weighting: 60

Complementary information
Review body
Postal code: D7
Source: OJS 2016/S 160-289564 (2016-08-18)