Provision of Call Centre Helpline Services
Central Statistics Office
Provision of a Public Call Centre Helpline Service for Census 2022
DeadlineThe time limit for receipt of tenders was 2021-11-22. The procurement was published on 2021-10-08.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Helpdesk and support services › Helpdesk services
- • Telephone-answering services › Call centre
- • Telephone-answering services › Telephone operator services
Procurement history
| Date | Document |
|---|---|
| 2021-10-08 | Contract notice |
| 2022-02-18 | Contract award notice |
Contract notice (2021-10-08)
Object
Scope of the procurement
Title: Call centre
Reference number: CENFIELD2022
Short description:
“Provision of a Public Call Centre Helpline Service for Census 2022”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Call centre 📦
Additional CPV: Helpdesk and support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Central Statistics Office
Postal address: Skehard Road, Mahon
Postal code: Cork
Postal town: Cork
Contact
Internet address: http://www.cso.ie 🌏
E-mail: olivia.brady@cso.ie 📧
Phone: +353 18951345 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=199372&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=199372&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2021-10-08 📅
Submission deadline: 2021-11-22 📅
Publication date: 2021-10-13 📅
Identifiers
Notice number: 2021/S 199-519285
OJ-S issue: 199
Object
Scope of the procurement
Estimated total value: 50 000 EUR 💰
Estimated value excluding VAT: 50 000 EUR 💰
Duration: 35 days
Place of performance
Main site or place of performance:
“Dublin”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 4 months
Tender opening date: 2021-11-22 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Olivia Brady
Internet address: www.cso.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/285 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=199372&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court
Postal address: Dublin 7
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: www.courts.ie 🌏
Source: OJS 2021/S 199-519285 (2021-10-08)
Object
Scope of the procurement
Title: Call centre
Reference number: CENFIELD2022
Short description:
“Provision of a Public Call Centre Helpline Service for Census 2022”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Call centre 📦
Additional CPV: Helpdesk and support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Central Statistics Office
Postal address: Skehard Road, Mahon
Postal code: Cork
Postal town: Cork
Contact
Internet address: http://www.cso.ie 🌏
E-mail: olivia.brady@cso.ie 📧
Phone: +353 18951345 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=199372&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=199372&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2021-10-08 📅
Submission deadline: 2021-11-22 📅
Publication date: 2021-10-13 📅
Identifiers
Notice number: 2021/S 199-519285
OJ-S issue: 199
Object
Scope of the procurement
Estimated total value: 50 000 EUR 💰
Estimated value excluding VAT: 50 000 EUR 💰
Duration: 35 days
Place of performance
Main site or place of performance:
“Dublin”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 4 months
Tender opening date: 2021-11-22 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Olivia Brady
Internet address: www.cso.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/285 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=199372&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court
Postal address: Dublin 7
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: www.courts.ie 🌏
Source: OJS 2021/S 199-519285 (2021-10-08)
Contract award notice (2022-02-18)
Object
Scope of the procurement
Total value of the procurement: 35 540 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2022-02-18 📅
Publication date: 2022-02-23 📅
Identifiers
Notice number: 2022/S 038-098963
Refers to notice: 2021/S 199-519285
OJ-S issue: 38
Procedure
Award criteria
Quality criterion (name): Quality of Overall Service Provision
Quality criterion (weighting): 20%
Quality criterion (name): Quality of Team proposed
Contract Management
Cost criterion (name): Total Overall Cost
Cost criterion (weighting): 35%
Cost criterion (name): Extension Cost
Cost criterion (weighting): 5%
Award of contract
Date of contract conclusion: 2022-02-15 📅
Name: Key Answering Systems Ltd. T/a Arema Connect
National registration number: IE 6366705L
Postal address: Head Office: 1G The Atrium Building, Blackpool,
Postal town: Co Cork
Postal code: T23 T2VY
Country: Ireland 🇮🇪
Phone: +353 214824300 📞
Internet address: https://aremaconnect.com/ 🌏
Information about tenders
Number of tenders received: 3
Complementary information
Review body
Phone: +353 18886699 📞
Source: OJS 2022/S 038-098963 (2022-02-18)
Object
Scope of the procurement
Total value of the procurement: 35 540 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2022-02-18 📅
Publication date: 2022-02-23 📅
Identifiers
Notice number: 2022/S 038-098963
Refers to notice: 2021/S 199-519285
OJ-S issue: 38
Procedure
Award criteria
Quality criterion (name): Quality of Overall Service Provision
Quality criterion (weighting): 20%
Quality criterion (name): Quality of Team proposed
Contract Management
Cost criterion (name): Total Overall Cost
Cost criterion (weighting): 35%
Cost criterion (name): Extension Cost
Cost criterion (weighting): 5%
Award of contract
Date of contract conclusion: 2022-02-15 📅
Name: Key Answering Systems Ltd. T/a Arema Connect
National registration number: IE 6366705L
Postal address: Head Office: 1G The Atrium Building, Blackpool,
Postal town: Co Cork
Postal code: T23 T2VY
Country: Ireland 🇮🇪
Phone: +353 214824300 📞
Internet address: https://aremaconnect.com/ 🌏
Information about tenders
Number of tenders received: 3
Complementary information
Review body
Phone: +353 18886699 📞
Source: OJS 2022/S 038-098963 (2022-02-18)
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