Procurements: System and support services

4 active procurements

System and support services have been procured by organizations such as National Transport Authority, Health Service Executive (HSE), and Sustainable Energy Authority of Ireland.
Historically, suppliers within this area have been Version 1, PFH Technology Group, Fujitsu (Ireland) Limited, Evros Technology Group, IT Alliance Group, BearingPoint Ireland, Abtran, Accenture Ltd, Bt Ireland, and Capita Customer Solutions Limited.

Recent procurements of system and support services in Ireland

2026-04-24   Deadline 2026-05-25   AC-2026-26 Provision of ICT SOC-SIEM and Managed Support Services (The Arts Council)
The Arts Council currently uses a third-party Managed Service Provider (MSP). The existing Managed Services contract is now approaching its natural expiry, having reached the end of its full contractual term. The Arts Council seeks a supplier to provide, implement, and support a SIEM service with a managed SOC, with either 24×7 coverage or an 8:00–18:00 Monday–Friday alternative (to be priced separately). The Contract will replace elements of the current managed services arrangement while placing a … View the procurement »
2026-04-22   Deadline 2026-05-27   Request for Tenders for the Provision of Cyber Security Support Services (Department of Housing Local Government and Heritage)
Department of Housing, Local Government and Heritage has requirements for expert assistance and advice from third party ICT Security Consultants. DHLGH require managed Cybersecurity Support Services that will include, but may not be limited to: • Cybersecurity Policy, Processes and Controls Development in line with ISO/IEC 27001:2022(en) and ISO/IEC 27701:2019 (en) frameworks • Network Architecture and Design security consulting • Security testing of infrastructure systems and services • Security testing … View the procurement »
2026-04-18   Deadline 2026-05-18   Provision of a HR Information System and associated services (Fold Housing Association Ireland)
Fold Housing wishes to select an integrated Human Resources Information System (HRIS) and a service provider to implement the solution and to support it on an ongoing basis. View the procurement »
2026-03-31   Deadline 2026-05-11   Request for Tender for the provision of Geographic Information System (GIS) Managed Services for Tailte Éireann (Tailte Eireann)
Tailte Éireann is seeking to procure resource capacity to enable the continued running of its applications environment through an Infrastructure Management and Enterprise Management service. This Infrastructure Management is to be provisioned through a service level agreement for hosted infrastructure and web applications. This mechanism will enable Tailte Éireann to receive incident management, proactive monitoring, and platform management to maximise the security, reliability, and scalability of the … View the procurement »
2026-03-31   ATU SFWA for Student Work Placement Software System. (Atlantic Technological University)
The Contracting Authority proposes to engage in a competitive process for the establishment of a framework agreement. A single operator framework agreement for supply, implementation, and support of a Student Work Placement Software System. The system will optimise student placement management, streamline placement provider engagement, and enhance compliance and reporting. The system must handle end-to-end placement processes, for student applications and must support rules-based allocation and support … View the procurement »
2026-03-20   IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business... (Education Procurement Service (EPS))
Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen … View the procurement »
2026-03-18   RFT to establish a Single Supplier Framework Agreement for Geographic Information System (GIS) Professional Services... (Tailte Eireann)
The Contracting Authority intends to use this framework for the procurement of GIS Professional and Support Services. The scope of this framework includes: (i) GIS Specialist resource augmentation to support and enable the on-going delivery of its GeoHive, MapGenie and web GIS work priorities, and (ii) Professional Services, including GIS development, maintenance, and support to enable the Contracting Authority to bring in additional GIS resources as required in order to respond to business objectives in … View the procurement »
2026-02-25   AC-2026-11 Provision of ICT SOC-SIEM and Managed Support Services (The Arts Council)
The Arts Council currently uses a third‑party Managed Service Provider (MSP). The existing Managed Services contract is now approaching its natural expiry, having reached the end of its full contractual term. The Arts Council seeks a supplier to provide, implement, and support a SIEM service with a managed SOC, with either 24×7 coverage or an 8:00–18:00 Monday–Friday alternative (to be priced separately). The Contract will replace elements of the current managed services arrangement while placing a … View the procurement »
2026-02-10   Provision of resources and services to support the Office of Public Works helpdesk in the delivery function (Office of Public Works (OPW))
This tender covers the provision of maintenance management services for the Office of Public Works helpdesk, including the operation of a central helpdesk and the management of mechanical, electrical, and building fabric maintenance activities. The service includes contractor coordination, planned preventative and reactive maintenance, technical inspections, energy and building management system support, and invoice processing. The contract is resource based, with defined staffing, governance, reporting, … View the procurement »
2026-02-10   EU OPEN PROCESS For ICT Voice Solution on behalf of HSE National Distribution Centre (NDC) Service. (HSE 27500) (Health Service Executive (HSE))
The HSE is seeking to Upgrade or Replace existing hardware and the potential implementation of picking solution in the HSE National Distribution Centre (NDC). The requirement is to either upgrade or replace the current solution with software and hardware that facilitate continued voice directed picking. Any hardware device proposed must also enable the use of the native SAP Fiori app for handheld RF scanning which is accessing using a URL on existing handheld scanning devices. HSE Procurement has … View the procurement »
2026-01-30   Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed... (Commission for Regulation of Utilities)
The CRU intends to appoint a single Managed Service Provider (MSP) through this Services Framework Agreement to deliver comprehensive ICT Managed Services. This will encompass the ICT Service Desk, Managed Security Operations Centre (SOC) as a Service, the provision of optional dedicated support resources, and ad-hoc professional service resources to assist with a range of ICT projects and some operational activities. The appointed Service Provider will be responsible for delivering all necessary … View the procurement »
2026-01-29   Renewal of existing 510 Mail Manager licenses with Maintenance. (Office of Public Works (OPW))
The Office of Public Works (OPW) seeks proposals from authorised resellers for the renewal of the existing 510 Mail Manager licenses and Maintenance. View the procurement »
2026-01-21   Open Tender Process for a Single Provider for the Provision of a Grant Management System (Health Service Executive (HSE))
The HSE is seeking expressions of interest for a single party Provider for the Provision of an Online Grant Application and Award Management Software Solution, which will include An off the shelf software application requiring minimal customisation Hosting of the application Capacity to support over 4,000 users, without operating on a per user pricing model Design and implementation of the application to meet HSE Spark’s business requirements, including a defined period of hyper care Ongoing application … View the procurement »
2025-12-19   DESC: Hosting and Support Services (Drumcondra Education Centre)
The Services required comprise hosting and support services including: • Take-on management and support of the existing Azure cloud infrastructure (including MS365) • Migration of on premise Active Directory and print services to Azure • Reconfiguration of on premise firewall to provide DHCP and DNS services • Migration of some applications to this platform, notably a new Course Management System (CMS) • Ongoing support and maintenance of the platform and certain applications • Ongoing support (including … View the procurement »
2025-12-18   CyberQuest Digital Platform – Procurement for The Bytes Project (BT-500-Bytes Project)
Design, development, implementation, and support of a secure, cloud-based digital platform for the SEUPB-funded CyberQuest Project across Northern Ireland and border counties. The platform will include a Data Capture & Impact Evaluation System for real-time monitoring, KPI tracking, and SEUPB reporting, plus a Career Planning & Workforce Management component with skills portfolios and digital wallets. Full GDPR compliance, scalability, and 44-month support required. This is funded by the SEUPB and part … View the procurement »
2025-11-28   Request for Tenders for the provision of a Consultation Portal including Training, Maintenance and Support (Department of Housing Local Government and Heritage)
The services consists of the provision, installation, configuration and support of an online consultation portal, integrated with the Departments online presence, through which the public can respond to surveys and make submissions on various types of consultations. The portal must be capable of running multiple consultations simultaneously; each consultation will have a separate admin team that are limited to accessing their own consultation. The portal must have the flexibility to cater for specific … View the procurement »
2025-11-05   Renewal of Secure Email Gateway Environment (Office of Public Works (OPW))
The Office of Public Works (OPW) seeks proposals from authorised resellers for the renewal of the existing Licensing and Standard Support Services for the OPW’s Clearswift Secure Email Gateway (SEG) Solution. This is a Managed Cloud Service with Sandbox ATP Bundle for Clearswift Secure Email Gateway (SEG). View the procurement »
2025-10-22   Framework Agreement for the Provision of Skills in Relation to Microsoft (University College Dublin ( UCD ))
The Contracting Authority is to create a multi-supplier Framework to provide services and support for the various Microsoft cloud services. View the procurement »
2025-10-22   Provision of Microsoft Services Support and Associated Services (Ref 0384) (Pobal)
The Contracting Authority seeks to establish a Framework Agreement with a suitably qualified tenderer to meet the requirements for the support and maintenance of Microsoft and associated services. The Contracting Authority ICT infrastructure is a closely integrated ecosystem, uniquely configured to meet the organisation’s operational needs. While the Contracting Authority ICT staff possess expertise across the majority of the Microsoft product suite and related technologies, external support remains a … View the procurement »
Mentioned suppliers: VE3
2025-10-17   RFT for the provision of Intranet Support and Development (Department of Enterprise Trade and Employment)
Providing a Support Service for the Department's Intranet View the procurement »
2025-10-16   Single Party Framework Agreement for the provision of an ERP System, including implementation, licensing and support (Coimisiún na Meán)
Coimisiún na Meán (the “Contracting Authority”) invites tenders (“Tenders”) to this Request for Tenders (“RfT”) from economic operators (“Tenderers”) for the establishment of a Framework Agreement. A framework agreement constitutes a means of establishing overall terms and conditions in accordance with which, for a specified duration, individual call-off contracts may or may not be awarded. This competition relates to the establishment of a single-party framework with one economic operator. The scope of … View the procurement »
2025-10-10   Single Party Framework Agreement for the Provision of Managed IT Services to Galway and Roscommon Education and... (Galway Roscommon Education and Training Board_92189)
Single Party Framework Agreement for the Provision of Managed IT Services to Galway and Roscommon Education and Training Board To support and maintain the core infrastructure of the organisation, including all server and network systems and devices, and to ensure that the infrastructure remains fully functional, available and relevant. The services being sought as part of this competition is the current requirement, however, during the term of any contract resulting from this competition, … View the procurement »
2025-10-02   22P003 RTE Cloud Services Framework (Raidio Teilifis Eireann ( RTÉ ))
RTÉ invites submissions, from suitably qualified Tenderers for a framework agreement for a single cloud partner/reseller, to enable RTÉ to procure cloud and related services and supplies from multiple cloud providers at scale. These services and/or products have been purchased previously under other contracts. View the procurement »
2025-09-30   Microsoft Cloud, Software Development, System Support and Operational services for SEAI as a Managed Service (Sustainable Energy Authority of Ireland)
The objective of this Request for Tender is to invite proposals from a suitably qualified Service Provider for the provision of a range of managed IT services as outlined below to support several Business Process Information Systems within Dynamics 365, SharePoint online, Microsoft Azure environments. This RFT contains service levels/metrics (Service Level Objectives as defined in the Managed Service Agreement attached as an Appendix). SEAI reserves, at its sole discretion, the right during the term of … View the procurement »
Mentioned suppliers: Tekenable
2025-09-23   Provision of the continued operation, enhancement, and scalability of its existing intelligence and investigative... (Food Safety Authority of Ireland)
Provision of the continued operation, enhancement, and scalability of its existing intelligence and investigative CLUE software system View the procurement »
2025-09-15   Meath Co Co - MH-IT-25-06 - The provision of Firewall and Ancillary Services Including a SASE Solution (Meath County Council)
Meath County Council (MCC) has several firewalls providing connectivity to Government Networks and remote sites. Government Networks connections are via Vodafone GCN. Remote sites are connected back to Buvinda House via VPNs, over DSL/e-Fibre and include fire stations, libraries and backup circuits to primary sites. Our current firewall estate (hardware and software) and Managed Firewall support service is coming end of life/support. Meath County Council welcomes submissions for the replacement of … View the procurement »
2025-09-05   External ICT Technical Support Services (Food Safety Authority of Ireland)
External ICT Technical Support Services View the procurement »
2025-08-21   ICT Managed Services Provider(s) - five lots (the Irish Aviation Authority)
ICT Managed Services Provider(s) - five lots. View the procurement »
2025-08-14   Provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions (National Shared Services Office)
The National Shared Services Office is seeking tender responses for the provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions. View the procurement »
2025-08-12   Service Request for ICT Service Desk Resources (Office of the Government Chief Information Officer)
The Office of the Government Chief Information Officer (OGCIO), within the Department of Public Expenditure Infrastructure, Public Service Reform and Digitalisation, invites tenders for the provision of on-site ICT Service Desk resources. These resources will support the OGCIO in meeting ongoing ICT service demands and ensuring the continuous delivery of high-quality ICT support services across the public sector. View the procurement »
2025-08-11   ICT-571 - ICT Managed Services Tender (Health Information and Quality Authority (HIQA))
Core Managed ICT Services: Level 1, Level 2 and Level 3 support service across HIQA’s ICT estate, ensuring operational efficiency, Service continuity and user satisfaction for an initial term of three years with 2 optional extensions of a further one year each. A drawdown for resources as required to support projects and BAU activities. Additional Services: Network Managed Service and Patching as an optional service View the procurement »
2025-08-01   Single Party Framework Agreement for The Provision of an Electronic Recruitment System to manage Cork Education and... (Cork Education and Training Board)
The Contracting Authority proposes to engage in a competitive process for the establishment of a single party framework agreement for The Provision of an Electronic Recruitment System, including Licencing Support and Related Services to Cork Education and Training Board to manage Full Recruitment and Onboarding Services. View the procurement »
2025-07-29   Cloud Infrastructure Support Services (Department of Children Disability and Equality)
The provision of Microsoft cloud system support and operational services which comprise primarily: Azure Landing Zone, Azure Tenant and related services. The services shall include, but is not limited to: - Support and Development of the current systems - Support of new systems as specified and designed with DCDE - Azure Cloud Development - Azure Entra development View the procurement »
2025-07-24   Online Recruitment System (Tusla Child and Family Agency)
Tusla require a Cloud Based Recruitment System to support the end to end recruitment process, covering: • Planning and Advertising Phase Requirements • Advertising Phase Requirements • Screening Phase Requirements • Interview Phase Requirements • Post Interview – Selection and Job Offer Phase Requirements • On-Boarding Phase Requirements • Applicant Experience Requirements • Panel Management Requirements • General System Requirements • Reporting Requirements • Security and Data Protection • Advance Technology View the procurement »
2025-07-24   Request for Tenders for the Supply of HCL Software Maintenance and Support Renewals (Houses of the Oireachtas Service)
The Houses of the Oireachtas Commission invites tenders to this request for tenders from economic operators for the supply HCL Software Maintenance and Support Renewals View the procurement »
2025-07-11   A single party framework for the provision of Cisco Umbrella, Secure access and Duo services (Local Government Management Agency)
The Services comprises the provision of a single supplier to the local government sector to support the use and adoption of the following Cisco products DUO Umbrella Secure Access View the procurement »
2025-07-07   TR2840 - Flexibility Market System (FMS) – Supply, Implementation and Support (Electricity Supply Board ( ESB ))
The Contracting Entity intends to procure a Supply, Implement and Support contract for the provision of a cloud-based Flexibility Market System that will provide an independent and trusted critical operational service, which should be available 24 - 7 and fully integrate across multiple systems to manage the contracts and assets present in the flexibility market. The contract will initially be for a three-year term, with provision to extend by a further two years. It is envisaged this new FMS will … View the procurement »
2025-07-04   Request for Tender for the Provision of ICT Managed Services and Disaster Recovery Services (Competition and Consumer Protection Commission (CCPC))
The CCPC invites tenders to this request for tenders from economic operators for the provision of the following services: • Lot 1: ICT Managed Services; • Lot 2: Disaster Recovery as a Service. View the procurement »
2025-07-02   Provision of a Governance, Risk and Compliance System and associated services (Enable Ireland Disability Services Ltd)
Enable Ireland Disability Services is seeking a cloud-based Governance, Risk and Compliance (GRC) solution and managed service provider (MSP) to implement, operate and support the system on a SaaS/subscription basis. Enable Ireland is tendering for an integrated platform that combines board governance and management, strategy management, policy and procedure management, risk management, incident and feedback management, and compliance and audit management. It will serve both board members and operational … View the procurement »
Mentioned suppliers: MEG Support Tools
2025-06-30   Request for Tenders for the provision of Posit Technical Support and Maintenance (Central Statistics Office)
Provision of Posit Technical Support and Maintenance View the procurement »
2025-06-27   TR3339-Technical and Professional Services to ESB Network’s Smart Metering Operations Centre (SMOC) (Electricity Supply Board ( ESB ))
The Contracting Entity intends to procure a single supplier framework agreement for the provision of Technical and Professional Services to support the ESBN SMOC. At present SMOC has a requirement for approximately 40 resources in total. Approximately 14 vendor resources are currently required. Vendor resources are required to fill a variety of expert and specialist roles. These roles relate to the technical, process, service and business activities needed to support the operation of the AMI system and … View the procurement »
2025-06-17   A Technical Solution and Associated Services for the Deposit Guarantee Scheme (Central Bank of Ireland.)
The Deposit Guarantee Scheme (DGS) protects depositors in the event of a bank, building society or credit union authorised by the Central Bank of Ireland being unable to repay deposits. The Central Bank is responsible for the administration of the Irish Deposit Guarantee Scheme (DGS), which compensates depositors in the event of an in-scope Credit Institution (“CI”) failing, and may also issue payments for deposits held at the Irish branch of credit institutions authorised in another European Economic … View the procurement »
2025-06-17   Mailmeter Tender June 2025 (Office of Public Works (OPW))
Request for Tenders for the provision of Renewal of MailMeter/Complykey and Premium Support. View the procurement »
2025-06-10   ICT Managed Services (Cluid Housing Association)
ICT Managed Services View the procurement »
2025-06-04   Augmented ICT Operations and Infrastructure services (The Courts Service)
Augmented ICT Operations and Infrastructure services View the procurement »
2025-06-04   Provision of ICT Managed Service Support and Security for MS Hybrid AD Architecture for the Mental Health Commission (Mental Health Commission)
The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure. The aim of this tendering process is to appoint ‘one single provider’ only to support and manage all of the Commission’s infrastructure as outlined clearly in this document. The key objectives of the ICT External Support Service will include but are not limited to: o Support and Management of the Commission’s infrastructure o Proactive monitoring of servers, firewalls, … View the procurement »
2025-05-29   IWA Enterprise Service Desk (Irish Wheelchair Association (IWA))
Irish Wheelchair Association are seeking an Enterprise Service Desk and Asset Management (ESDA) solution which is aligned with ITIL standards. View the procurement »
2025-05-20   The Provision of Server Support and Maintenance Agreement for LWETB (Longford and Westmeath Education and Training Board)
Longford and Westmeath Education and Training Board proposes to engage in a competitive process for the establishment of a single party framework agreement for The provision of a Server Support and Maintenance Agreement for LWETB. The successful tenderer will provide LWETB with a proactive Service Delivery and Management Solution that will simplify administration and support collaboration while reducing operational costs. In scope • Support and maintenance of the core admin servers. (full details in … View the procurement »
2025-04-11   24-040F Multi Party Master Services Framework Agreement for the Provision of Business Technology Services for Uisce Éireann (Uisce Éireann)
24-040F Multi Party Master Services Framework Agreement for the Provision of Business Technology Services for Uisce Éireann View the procurement »
2025-04-11   Request for Tender for a Consultancy Service to develop an ISP live Record (Coimisiún na Meán)
An Coimisiún seeks Tender responses for the provision of services to enhance the current list of regulated entities (Intermediary Service Providers) for the purpose of the Digital Services Act, Regulation (EU) 2022/2065 (DSA) and the Terrorist Content Online Regulation (EU) 2021/784 (TCOR) It is expected that the implementation will proceed on a phased basis and largely, be managed by CnaM with training and advisory support from the Successful Tenderer. View the procurement »
Mentioned suppliers: Possible Digital GmbH
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Procuring organizations: National Transport Authority Health Service Executive (HSE) Sustainable Energy Authority of Ireland Central Bank of Ireland Dublin City Council National Treasury Management Agency (NTMA) Road Safety Authority (RSA) The Office of Government Procurement Department of Agriculture, Food and the Marine Ervia
Suppliers: Version 1 PFH Technology Group Fujitsu (Ireland) Limited Evros Technology Group IT Alliance Group BearingPoint Ireland Abtran Accenture Ltd Bt Ireland Capita Customer Solutions Limited
Products/services: System and support services IT services: consulting, software... Software programming and consultancy services Helpdesk and support services Software-related services Systems and technical consultancy services Systems support services Software package and information systems Computer support and consultancy services Programming services of packaged software products