EU OPEN PROCESS For ICT Voice Solution on behalf of HSE National Distribution Centre (NDC) Service. (HSE 27500)

Health Service Executive (HSE)

The HSE is seeking to Upgrade or Replace existing hardware and the potential implementation of picking solution in the HSE National Distribution Centre (NDC). The requirement is to either upgrade or replace the current solution with software and hardware that facilitate continued voice directed picking. Any hardware device proposed must also enable the use of the native SAP Fiori app for handheld RF scanning which is accessing using a URL on existing handheld scanning devices. HSE Procurement has operated the current Voice Picking Solution in the NDC since 2012. The current solution consist of a voice picking GUI application (Vocalpoint) connected to mobile computing devices. HSE currently uses two version of the Honeywell Vocollect Talkmans the older A700 (blue) and the newer A700X (black). The headsets are Honeywell SRX3. The mobile device and headset are worn by the operatives whilst performing warehouse tasks. In July 2023, the Vocalpoint system was integrated into the HSE Integrated Financial Management System SAP EWM for picking tasks. The integration is by way of IDOC and BAPI using proprietary middleware. The current provider has advised the HSE that at the end of 2025, Honeywell will no longer support the A700 Talkman model. It has also advised that the Honeywell voice recognition system on the A700x models reaching end of life support the end of 2026. Therefore all mobile devices will be out of Honeywell support at the end of 2026. Depending on the hardware devices that are ultimately selected, an Enterprise Mobility Management solution is likely to be required to support the continued support\upgrading of any new devices. The NDC utilises SOTI to manage other RF devices in the warehouse. This procurement process is on behalf of the Health Service Executive (HSE) including all Regional Health Areas and organisations fully or partly funded by the HSE, in addition to other publicly funded agencies. The HSE is seeking to procure an effective and market proven end-to-end, fully vendor managed solution with a Single Supplier, which is ready for immediate deployment.

Deadline

The time limit for receipt of tenders was 2026-03-18. The procurement was published on 2026-02-10.

Who?

• Health Service Executive (HSE)

What?

Where?

• Aττική › Βόρειος Τομέας Αθηνών
• Eastern and Midland › Dublin

Procurement history

Date	Document
2026-02-10	Contract notice

Contract notice (2026-02-10)
Object
Scope of the procurement
Title: EU OPEN PROCESS For ICT Voice Solution on behalf of HSE National Distribution Centre (NDC) Service. (HSE 27500)
Short description:
“The HSE is seeking to Upgrade or Replace existing hardware and the potential implementation of picking solution in the HSE National Distribution Centre...”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 610 000 EUR 💰
Description
Internal identifier: 0
Estimated value excluding VAT: 610 000 EUR 💰
Description of the procurement:
“The HSE is seeking to Upgrade or Replace existing hardware and the potential implementation of picking solution in the HSE National Distribution Centre...”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Software package and information systems 📦
Industry specific software package 📦
Compliance software package 📦
Transaction-processing software package 📦
Document creation software package 📦
Document management software package 📦
Business transaction and personal business software package 📦
System and support services 📦
Software programming and consultancy services 📦
Software-related services 📦
Software support services 📦
Software maintenance and repair services 📦
Maintenance of information technology software 📦
Software supply services 📦
Administration software package 📦
Database and operating software package 📦
Electronic data management (EDM) 📦
Information systems and servers 📦
Miscellaneous software package and computer systems 📦
Data-processing machines (hardware) 📦
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration: 108 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Software package and information systems 📦
Industry specific software package 📦
Compliance software package 📦
Transaction-processing software package 📦
Document creation software package 📦
Document management software package 📦
Business transaction and personal business software package 📦
System and support services 📦
Software programming and consultancy services 📦
Software-related services 📦
Software support services 📦
Software maintenance and repair services 📦
Maintenance of information technology software 📦
Software supply services 📦
Administration software package 📦
Database and operating software package 📦
Electronic data management (EDM) 📦
Information systems and servers 📦
Miscellaneous software package and computer systems 📦
Data-processing machines (hardware) 📦

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-03-18 12:00:00 📅
Conditions for opening of tenders: 2026-03-18 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7374758
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 12
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-03-18 12:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7374758”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Deadline for requesting additional information: 2026-02-25 12:00:00 📅

Contracting authority
Name and addresses
Name: Health Service Executive (HSE)
National registration number: ORG-0001
Postal address: Oak House, Millennium Park Naas Co. Kildare
Postal code: Re
Postal town: Kildare
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: procurement.helpdesk@hse.ie 📧
Phone: 000000000 📞
URL: https://www.hse.ie 🌏
Address of the buyer profile: https://www.hse.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7374758 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7374758 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 029-099347 (2026-02-10)

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