AC-2026-11 Provision of ICT SOC-SIEM and Managed Support Services
The Arts Council
The Arts Council currently uses a third‑party Managed Service Provider (MSP). The existing Managed Services contract is now approaching its natural expiry, having reached the end of its full contractual term. The Arts Council seeks a supplier to provide, implement, and support a SIEM service with a managed SOC, with either 24×7 coverage or an 8:00–18:00 Monday–Friday alternative (to be priced separately). The Contract will replace elements of the current managed services arrangement while placing a primary emphasis on SIEM/SOC. Access to selected Managed ICT services is required on an as‑needed (call‑off) basis, and the successful tenderer must have the capability for its personnel to attend the Arts Council’s main site at Merrion Square, Dublin 2 as required.
DeadlineThe time limit for receipt of tenders was 2026-03-30. The procurement was published on 2026-02-25.
Who? What?- • Computer network services › Local area network services
- • Computer-related services › Computer-related management services
- • IT services: consulting, software development, Internet and support › Computer support and consultancy services
- • Software programming and consultancy services › System and support services
- • Aττική › Βόρειος Τομέας Αθηνών
- • Eastern and Midland › Dublin
Procurement history
| Date | Document |
|---|---|
| 2026-02-25 | Contract notice |
| 2026-03-30 | Contract notice |
| 2026-04-24 | Contract award notice |
Contract notice (2026-02-25)
Object
Scope of the procurement
Title: AC-2026-11 Provision of ICT SOC-SIEM and Managed Support Services
Short description:
Type of contract: Services
Products/services: Computer support and consultancy services 📦
Estimated value excluding VAT: 400 000 EUR 💰
Description
Internal identifier:
Additional products/services: Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration: 48 months
Title
Lot Identification Number:
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-03-30 12:00:00 📅
Conditions for opening of tenders: 2026-03-30 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7604094
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 180 days
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-03-30 12:30:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7604094
Electronic invoicing: Allowed
Electronic payment will be used ✅
Deadline for requesting additional information: 2026-03-19 12:00:00 📅
Contracting authority
Name and addresses
Name: The Arts Council
National registration number:
Postal address: 70 Merrion Square Dublin Ireland
Postal code: D02 NY52
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: info@artscouncil.ie 📧
Phone: +35316180200 📞
URL: https://www.artscouncil.ie 🌏
Address of the buyer profile: https://www.artscouncil.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Social protection
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7604094 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7604094 🌏
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 041-140782 (2026-02-25)
Object
Scope of the procurement
Title: AC-2026-11 Provision of ICT SOC-SIEM and Managed Support Services
Short description:
The Arts Council currently uses a third‑party Managed Service Provider (MSP). The existing Managed Services contract is now approaching its natural expiry, having reached the end of its full contractual term. The Arts Council seeks a supplier to provide, implement, and support a SIEM service with a managed SOC, with either 24×7 coverage or an 8:00–18:00 Monday–Friday alternative (to be priced separately). The Contract will replace elements of the current managed services arrangement while placing a primary emphasis on SIEM/SOC. Access to selected Managed ICT services is required on an as‑needed (call‑off) basis, and the successful tenderer must have the capability for its personnel to attend the Arts Council’s main site at Merrion Square, Dublin 2 as required.
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Products/services: Computer support and consultancy services 📦
Estimated value excluding VAT: 400 000 EUR 💰
Description
Internal identifier:
0
Additional products/services: Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration: 48 months
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-03-30 12:00:00 📅
Conditions for opening of tenders: 2026-03-30 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7604094
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 180 days
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-03-30 12:30:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7604094
Electronic invoicing: Allowed
Electronic payment will be used ✅
Deadline for requesting additional information: 2026-03-19 12:00:00 📅
Contracting authority
Name and addresses
Name: The Arts Council
National registration number:
Arts Council
Postal address: 70 Merrion Square Dublin Ireland
Postal code: D02 NY52
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: info@artscouncil.ie 📧
Phone: +35316180200 📞
URL: https://www.artscouncil.ie 🌏
Address of the buyer profile: https://www.artscouncil.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Social protection
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7604094 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7604094 🌏
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 041-140782 (2026-02-25)
Contract notice (2026-03-30)
Object
Scope of the procurement
Estimated value excluding VAT: 400 000 EUR 💰
Procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-04-07 09:00:00 📅
Conditions for opening of tenders: 2026-04-07 09:30:00 📅
Tendering terms
Opening date: 2026-04-07 09:30:00 📅
Changes
Other additional information
Main reason for change: Information updated
Information about modifications
Version of the previous notice to be changed: 7fbcc413-64d1-467d-ad42-c7772a9052fb-01
Source: OJS 2026/S 063-220280 (2026-03-30)
Object
Scope of the procurement
Estimated value excluding VAT: 400 000 EUR 💰
Procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-04-07 09:00:00 📅
Conditions for opening of tenders: 2026-04-07 09:30:00 📅
Tendering terms
Opening date: 2026-04-07 09:30:00 📅
Changes
Other additional information
We have decided to extend the tender submission deadline to 09:00 on Tuesday, 7 April.
This extension is being granted in response to a request received by the Contracting Authority arising from exceptional personal circumstances. Having considered the matter, the Contracting Authority is satisfied that a short extension is appropriate in the interests of fairness and proportionality.
In determining the length of the extension, the Contracting Authority has also had regard to the overall procurement timetable and the need to avoid undue delay to the evaluation process. As Monday, 6 April is a public holiday in Ireland, the revised deadline of 09:00 on Tuesday, 7 April represents the maximum extension that can be accommodated.
All other terms and conditions of the competition remain unchanged.
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Information about modifications
Version of the previous notice to be changed: 7fbcc413-64d1-467d-ad42-c7772a9052fb-01
Source: OJS 2026/S 063-220280 (2026-03-30)
Contract award notice (2026-04-24)
Object
Scope of the procurement
Estimated value excluding VAT: 400 000 EUR 💰
Award criteria
Quality criterion (name): Quality Criteria @ 50% of marks available.
Quality criterion (weighting): 50
Cost criterion (name): Cost Criteria @ 50% of marks available.
Cost criterion (weighting): 50
Procedure
Weight type: Weight (percentage, exact)
Award of contract
Information on non-award
No tenders or requests to participate were received or all were rejected
The reason why a winner was not chosen: Decision of the buyer, because of a change in needs
Lot Identification Number:
Information about tenders
Number of tenders received by electronic means: 6
Source: OJS 2026/S 082-289117 (2026-04-24)
Object
Scope of the procurement
Estimated value excluding VAT: 400 000 EUR 💰
Award criteria
Quality criterion (name): Quality Criteria @ 50% of marks available.
Quality criterion (weighting): 50
Cost criterion (name): Cost Criteria @ 50% of marks available.
Cost criterion (weighting): 50
Procedure
Weight type: Weight (percentage, exact)
Award of contract
Information on non-award
No tenders or requests to participate were received or all were rejected
The reason why a winner was not chosen: Decision of the buyer, because of a change in needs
Lot Identification Number:
LOT-0001
Information about tenders
Number of tenders received by electronic means: 6
Source: OJS 2026/S 082-289117 (2026-04-24)
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