Provision of Microsoft Services Support and Associated Services (Ref 0384)
Pobal
The Contracting Authority seeks to establish a Framework Agreement with a suitably qualified tenderer to meet the requirements for the support and maintenance of Microsoft and associated services. The Contracting Authority ICT infrastructure is a closely integrated ecosystem, uniquely configured to meet the organisationโs operational needs. While the Contracting Authority ICT staff possess expertise across the majority of the Microsoft product suite and related technologies, external support remains a critical component in ensuring the efficient and uninterrupted operation of day-to-day services. The Contracting Authority invites responses from suitably qualified tenderers to be appointed as their Enterprise ICT Microsoft Services Framework Agreement partner, in accordance with the specific requirements outlined in the tender documentation. It should be noted that these requirements reflect the current Microsoft-based environment, and the Framework must allow for flexibility to accommodate additional or alternative software and services related to Microsoft applications and associated technologies.
DeadlineThe time limit for receipt of tenders was 2025-11-24. The procurement was published on 2025-10-22.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
- โข VE3
- โข Pobal
- โข Computer support services โบ Technical computer support services
- โข Computer-related services โบ Computer upgrade services
- โข Information systems or technology strategic review and planning services โบ Information technology services
- โข Software maintenance and repair services โบ Maintenance of information technology software
- โข Software maintenance and repair services โบ Repair of information technology software
- โข Software programming and consultancy services โบ System and support services
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2025-10-22 | Contract notice |
| 2025-11-13 | Contract notice |
| 2026-04-27 | Contract award notice |
Contract notice (2025-10-22)
Object
Scope of the procurement
Title: Provision of Microsoft Services Support and Associated Services (Ref 0384)
Short description:
Type of contract: Services
Products/services: Information technology services ๐ฆ
Estimated value excluding VAT: 1 500 000 EUR ๐ฐ
Description
Internal identifier:
Estimated value excluding VAT: 1 500 000 EUR ๐ฐ
Type of contract: Services
Products/services: Information technology services ๐ฆ
Additional products/services:
Aim of strategic procurement: Reduction of environmental impacts
Approach to reducing environmental impacts: Other
Green Procurement Criteria: Other Green Public Procurement criteria
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 4 years
Title
Lot Identification Number:
Scope of the procurement
Additional products/services:
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Main features of the procedure: As stated in the tender documentation.
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-11-24 12:00:00 ๐
Conditions for opening of tenders: 2025-11-24 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6688382
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12 months
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โ
Maximum number of participants: 1
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-11-24 12:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6688382
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2025-11-14 12:00:00 ๐
Contracting authority
Name and addresses
Name: Pobal
National registration number:
Postal address: Holbrook House, Holles Street, Dublin 2,
Postal code: D02 EY84
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: tenders@pobal.ie ๐ง
Phone: +353 1 5117000 ๐
URL: https://www.pobal.ie/ ๐
Address of the buyer profile: https://www.pobal.ie/ ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6688382 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6688382 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 204-698521 (2025-10-22)
Object
Scope of the procurement
Title: Provision of Microsoft Services Support and Associated Services (Ref 0384)
Short description:
The Contracting Authority seeks to establish a Framework Agreement with a suitably qualified tenderer to meet the requirements for the support and maintenance of Microsoft and associated services. The Contracting Authority ICT infrastructure is a closely integrated ecosystem, uniquely configured to meet the organisationโs operational needs. While the Contracting Authority ICT staff possess expertise across the majority of the Microsoft product suite and related technologies, external support remains a critical component in ensuring the efficient and uninterrupted operation of day-to-day services. The Contracting Authority invites responses from suitably qualified tenderers to be appointed as their Enterprise ICT Microsoft Services Framework Agreement partner, in accordance with the specific requirements outlined in the tender documentation. It should be noted that these requirements reflect the current Microsoft-based environment, and the Framework must allow for flexibility to accommodate additional or alternative software and services related to Microsoft applications and associated technologies.
Show more
Products/services: Information technology services ๐ฆ
Estimated value excluding VAT: 1 500 000 EUR ๐ฐ
Description
Internal identifier:
0
Estimated value excluding VAT: 1 500 000 EUR ๐ฐ
Type of contract: Services
Products/services: Information technology services ๐ฆ
Additional products/services:
+ 8 more
Award Criteria includes: Environmental, Social and Governance ยญ Tenderers must outline their
measures for integrating environmental and social considerations into the service. Any measure proposed must
be concrete, pertinent to the subject matter, and verifiable. They may relate but are not limited to: ยญ Promoting
accessibility ยญ Ethical use of technology and data For each measure, please outline roles and responsibilities and
provide a methodology for monitoring and reporting the implementation to the Contracting Authority. Marks will
be awarded based on the scope, level of detail and verifiability of the measures. Any measure accepted by the
Contracting Authority will form part of the terms and conditions of the contract with the successful tenderer.
Show more
Green Procurement Criteria: Other Green Public Procurement criteria
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 4 years
Title
Lot Identification Number:
LOT-0001
Scope of the procurement
Additional products/services:
+ 8 more
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Main features of the procedure: As stated in the tender documentation.
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-11-24 12:00:00 ๐
Conditions for opening of tenders: 2025-11-24 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6688382
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12 months
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โ
Maximum number of participants: 1
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-11-24 12:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6688382
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2025-11-14 12:00:00 ๐
Contracting authority
Name and addresses
Name: Pobal
National registration number:
194360
Postal address: Holbrook House, Holles Street, Dublin 2,
Postal code: D02 EY84
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: tenders@pobal.ie ๐ง
Phone: +353 1 5117000 ๐
URL: https://www.pobal.ie/ ๐
Address of the buyer profile: https://www.pobal.ie/ ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6688382 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6688382 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 204-698521 (2025-10-22)
Contract notice (2025-11-13)
Object
Scope of the procurement
Estimated value excluding VAT: 1 500 000 EUR ๐ฐ
Description
1 500 000 EUR ๐ฐ
Changes
Other additional information
Information about modifications
Version of the previous notice to be changed: 9b8eb5d0-9e01-4bd0-9db0-221d8ef67d65-01
Source: OJS 2025/S 220-758088 (2025-11-13)
Object
Scope of the procurement
Estimated value excluding VAT: 1 500 000 EUR ๐ฐ
Description
1 500 000 EUR ๐ฐ
Changes
Other additional information
The Tender Submission deadline has been extended (from 24 November 2025) by 7 days to 1 December 2025 at 12.00 noon (Irish time).
Main reason for change: Information updated
Information about modifications
Version of the previous notice to be changed: 9b8eb5d0-9e01-4bd0-9db0-221d8ef67d65-01
Source: OJS 2025/S 220-758088 (2025-11-13)
Contract award notice (2026-04-27)
Object
Scope of the procurement
Reference number:
Estimated value excluding VAT: 1 500 000 EUR ๐ฐ
Total value of the procurement (excluding VAT): 1 500 000 EUR (framework approximate) ๐ฐ
Description
Internal identifier:
Estimated value excluding VAT: 1 500 000 EUR ๐ฐ
Award criteria
Cost criterion (name): Cost 30%
Cost criterion (weighting): 30
Quality criterion (name): Quality Criteria include: Delivery of Service 20% Contract Management Approach 10% Quality, expertise and structure of the team proposed 30% Added Value / Innovation 5% Environmental, Social and Governance (ESG) 5%
Quality criterion (weighting): 70
Procedure
Weight type: Weight (percentage, exact)
Award of contract
A contract/lot is awarded โ
Lot Identification Number:
Contract Number:
Date of conclusion of the contract: 2026-03-26 ๐
Information about tenders
Number of tenders received by electronic means: 3
Information on value of the contract/lot (excluding VAT)
Re-estimated value of the framework agreement: 1 500 000 EUR ๐ฐ
Tender identifier:
Identifier of lot or group of lots:
Name and address of the contractor
Name: VE3
National registration number:
Postal address: 86-90 Paul Street, London
Postal code: EC2A 4NE
Postal town: London
Country: United Kingdom ๐ฌ๐ง
E-mail: team@ve3.global ๐ง
Phone: +44 (0) 20 4552 0840 ๐
URL: https://www.ve3.global/ ๐
Size of the economic operator: Micro, small, or medium
Contracting authority
Name and addresses
Phone: 353 1 5117000 ๐
Source: OJS 2026/S 083-294030 (2026-04-27)
Object
Scope of the procurement
Reference number:
0384
Estimated value excluding VAT: 1 500 000 EUR ๐ฐ
Total value of the procurement (excluding VAT): 1 500 000 EUR (framework approximate) ๐ฐ
Description
Internal identifier:
0384
Estimated value excluding VAT: 1 500 000 EUR ๐ฐ
Award Criteria includes:
Environmental, Social and Governance (ESG) 5%
Tenderers must outline their measures for integrating environmental and social considerations into the service.
Social objective promoted: Other
Award criteria
Cost criterion (name): Cost 30%
Cost criterion (weighting): 30
Quality criterion (name): Quality Criteria include: Delivery of Service 20% Contract Management Approach 10% Quality, expertise and structure of the team proposed 30% Added Value / Innovation 5% Environmental, Social and Governance (ESG) 5%
Quality criterion (weighting): 70
Procedure
Weight type: Weight (percentage, exact)
Award of contract
A contract/lot is awarded โ
Lot Identification Number:
LOT-0001
Contract Number:
439764
Date of conclusion of the contract: 2026-03-26 ๐
Information about tenders
Number of tenders received by electronic means: 3
Information on value of the contract/lot (excluding VAT)
Re-estimated value of the framework agreement: 1 500 000 EUR ๐ฐ
Tender identifier:
000146303
Identifier of lot or group of lots:
LOT-0001
Name and address of the contractor
Name: VE3
National registration number:
07343436
Postal address: 86-90 Paul Street, London
Postal code: EC2A 4NE
Postal town: London
Country: United Kingdom ๐ฌ๐ง
E-mail: team@ve3.global ๐ง
Phone: +44 (0) 20 4552 0840 ๐
URL: https://www.ve3.global/ ๐
Size of the economic operator: Micro, small, or medium
Contracting authority
Name and addresses
Phone: 353 1 5117000 ๐
Source: OJS 2026/S 083-294030 (2026-04-27)
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