Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances
National Transport Authority_1149
The National Transport Authority (NTA) is seeking tenders from suitably qualified and experienced ServiceNow Elite Partners for the provision of support, maintenance, development, licensing, hosting and associated professional services for the Authorityโs dedicated standalone ServiceNow instances. The successful Tenderer will be required to provide a comprehensive managed service covering platform support and maintenance, system administration, configuration and development services, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, integrations with third-party systems and transition services. The contract will support the ongoing operation, maintenance and enhancement of the NTAโs ServiceNow environment and facilitate future platform developments and service improvements. The Services may include the provision of specialist ServiceNow resources and consultancy services as required throughout the contract term. Full details of the requirements are set out in the procurement documentation. The initial contract term is two years, with the option to extend for up to three additional periods of one year each, giving a maximum contract term of five years. Interested parties are invited to tender for this contract. While the Authority estimates the total value of this contract over its maximum term to be โฌ5,242,299, it reserves the right to spend up to โฌ6,552,874 to accommodate additional requirements, unforeseen demand and any permissible variations during the contract term.
DeadlineDeadline 2026-11-05
Who? What?- โข Business transaction and personal business software development services โบ Facilities management software development services and software development services suite โบ Software development services suites
- โข Information systems and servers โบ Information systems
- โข Information systems or technology strategic review and planning services โบ Information systems or technology planning services
- โข Information systems or technology strategic review and planning services โบ Information systems or technology strategic review services
- โข Information systems or technology strategic review and planning services โบ Information technology services
- โข Miscellaneous software development services and computer systems โบ Office automation software development services
- โข Office automation software package โบ Automation system
- โข Programming services of packaged software products โบ Programming services of systems and user software
- โข Software maintenance and repair services โบ Maintenance of information technology software
- โข Software-related services โบ Software configuration services
- โข Software-related services โบ Software consultancy services
- โข Software-related services โบ Software development services
- โข Software-related services โบ Software implementation services
- โข Software-related services โบ Software supply services
- โข Software-related services โบ Software support services
- โข System and support services โบ Software testing
- โข System, storage and content management software package โบ Content management software package
- โข System, storage and content management software package โบ System management software package
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2026-10-02 | Contract notice |
| 2026-10-27 | Contract notice |
Contract notice (2026-10-02)
Object
Scope of the procurement
Title: Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances
Short description:
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support ๐ฆ
Estimated value excluding VAT: 5 242 299 EUR ๐ฐ
Description
Internal identifier:
Additional products/services: Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 5 years
Title
Lot Identification Number:
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-11-05 12:00:00 ๐
Conditions for opening of tenders: 2026-11-05 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=9203633
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-11-05 12:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=9203633
Deadline for requesting additional information: 2026-10-26 12:00:00 ๐
Contracting authority
Name and addresses
Name: National Transport Authority_1149
National registration number:
Postal address: Haymarket House Smithfield Dublin 7
Postal code: D07 CF98
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurement@nationaltransport.ie ๐ง
Phone: 018798300 ๐
URL: https://www.nationaltransport.ie ๐
Address of the buyer profile: https://www.nationaltransport.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=9203633 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=9203633 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Source: OJS 2026/S 192-684805 (2026-10-02)
Object
Scope of the procurement
Title: Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances
Short description:
The National Transport Authority (NTA) is seeking tenders from suitably qualified and experienced ServiceNow Elite Partners for the provision of support, maintenance, development, licensing, hosting and associated professional services for the Authorityโs dedicated standalone ServiceNow instances. The successful Tenderer will be required to provide a comprehensive managed service covering platform support and maintenance, system administration, configuration and development services, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, integrations with third-party systems and transition services. The contract will support the ongoing operation, maintenance and enhancement of the NTAโs ServiceNow environment and facilitate future platform developments and service improvements. The Services may include the provision of specialist ServiceNow resources and consultancy services as required throughout the contract term. Full details of the requirements are set out in the procurement documentation. The initial contract term is two years, with the option to extend for up to three additional periods of one year each, giving a maximum contract term of five years. Interested parties are invited to tender for this contract. While the Authority estimates the total value of this contract over its maximum term to be โฌ5,242,299, it reserves the right to spend up to โฌ6,552,874 to accommodate additional requirements, unforeseen demand and any permissible variations during the contract term.
Show more
Products/services: IT services: consulting, software development, Internet and support ๐ฆ
Estimated value excluding VAT: 5 242 299 EUR ๐ฐ
Description
Internal identifier:
0
Additional products/services: Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 5 years
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-11-05 12:00:00 ๐
Conditions for opening of tenders: 2026-11-05 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=9203633
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-11-05 12:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=9203633
Deadline for requesting additional information: 2026-10-26 12:00:00 ๐
Contracting authority
Name and addresses
Name: National Transport Authority_1149
National registration number:
119869
Postal address: Haymarket House Smithfield Dublin 7
Postal code: D07 CF98
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurement@nationaltransport.ie ๐ง
Phone: 018798300 ๐
URL: https://www.nationaltransport.ie ๐
Address of the buyer profile: https://www.nationaltransport.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=9203633 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=9203633 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Source: OJS 2026/S 192-684805 (2026-10-02)
Contract notice (2026-10-27)
Object
Scope of the procurement
Estimated value excluding VAT: 5 242 299 EUR ๐ฐ
Procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-11-09 12:00:00 ๐
Conditions for opening of tenders: 2026-11-09 12:30:00 ๐
Tendering terms
Opening date: 2026-11-09 12:30:00 ๐
Changes
Other additional information
Information about modifications
Version of the previous notice to be changed: bff82f9e-8a66-4e74-ba69-a08c1a196ac9-01
Source: OJS 2026/S 210-750025 (2026-10-27)
Object
Scope of the procurement
Estimated value excluding VAT: 5 242 299 EUR ๐ฐ
Procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-11-09 12:00:00 ๐
Conditions for opening of tenders: 2026-11-09 12:30:00 ๐
Tendering terms
Opening date: 2026-11-09 12:30:00 ๐
Changes
Other additional information
Tender deadline updated to 12:00 on 9th November 2026. Clarification deadline updated to 12:00 on 30th October 2026.
Main reason for change: Information updated
Information about modifications
Version of the previous notice to be changed: bff82f9e-8a66-4e74-ba69-a08c1a196ac9-01
Source: OJS 2026/S 210-750025 (2026-10-27)
New procurements in related categories ๐
- IT services: consulting, software development, Internet and support (>20 new procurements)
- Computer audit and testing services
- Computer back-up and catalogue conversion services
- Computer network services
- Computer support and consultancy services (1)
- Computer-related services (1)
- Data services (3)
- Hardware consultancy services
- Internet services (6)
- Software programming and consultancy services (19)