26/306 Atlantic Technlogical University Single Party Framework Agreement for Student Contact Centre Services
Atlantic Technological University
Atlantic Technological University wishes to appoint a suitably qualified service provider under a Single Party Framework Agreement, to deliver Contact Centre Services to support its online, flexible, and lifelong learning programmes. The objective of the contract is to procure a high-performing, customer-centric contact centre service capable of managing student recruitment enquiries and programme application workflows in an efficient, timely, and professional manner. The service will act as a critical interface between prospective students and the University. Full details of requirements and specifications are in the published tender documents.
DeadlineDeadline 2026-08-14
Who? What?- โข Helpdesk and support services โบ Helpdesk services
- โข Marketing services โบ Customer services
- โข Office-support services โบ Telephone-answering services
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
- โข Northern and Western โบ Border
Procurement history
| Date | Document |
|---|---|
| 2026-07-15 | Contract notice |
Contract notice (2026-07-15)
Object
Scope of the procurement
Title: 26/306 Atlantic Technlogical University Single Party Framework Agreement for Student Contact Centre Services
Short description:
Type of contract: Services
Products/services: Telephone-answering services ๐ฆ
Estimated value excluding VAT: 1 160 000 EUR ๐ฐ
Description
Internal identifier:
Additional products/services:
Country: Ireland ๐ฎ๐ช
Place of performance: Border ๐๏ธ
Duration: 4 years
Title
Lot Identification Number:
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-08-14 14:00:00 ๐
Conditions for opening of tenders: 2026-08-14 14:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8492118
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12 months
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โ
Maximum number of participants: 1
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-08-14 14:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8492118
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2026-07-31 14:00:00 ๐
Contracting authority
Name and addresses
Name: Atlantic Technological University
National registration number:
Postal address: Port Road
Postal code: F94 DV52
Postal town: Letterkenny
Region: Border ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurement@atu.ie ๐ง
Phone: 074 9186000 ๐
URL: https://www.atu.ie ๐
Address of the buyer profile: https://www.atu.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
Education
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8492118 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8492118 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 136-495675 (2026-07-15)
Object
Scope of the procurement
Title: 26/306 Atlantic Technlogical University Single Party Framework Agreement for Student Contact Centre Services
Short description:
Atlantic Technological University wishes to appoint a suitably qualified service provider under a Single Party Framework Agreement, to deliver Contact Centre Services to support its online, flexible, and lifelong learning programmes. The objective of the contract is to procure a high-performing, customer-centric contact centre service capable of managing student recruitment enquiries and programme application workflows in an efficient, timely, and professional manner. The service will act as a critical interface between prospective students and the University. Full details of requirements and specifications are in the published tender documents.
Show more
Products/services: Telephone-answering services ๐ฆ
Estimated value excluding VAT: 1 160 000 EUR ๐ฐ
Description
Internal identifier:
0
Additional products/services:
Customer services
๐ฆ
Helpdesk services
๐ฆ
Place of performance: Border ๐๏ธ
Duration: 4 years
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-08-14 14:00:00 ๐
Conditions for opening of tenders: 2026-08-14 14:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8492118
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12 months
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โ
Maximum number of participants: 1
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-08-14 14:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8492118
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2026-07-31 14:00:00 ๐
Contracting authority
Name and addresses
Name: Atlantic Technological University
National registration number:
3926731JH
Postal address: Port Road
Postal code: F94 DV52
Postal town: Letterkenny
Region: Border ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurement@atu.ie ๐ง
Phone: 074 9186000 ๐
URL: https://www.atu.ie ๐
Address of the buyer profile: https://www.atu.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
Education
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8492118 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8492118 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 136-495675 (2026-07-15)
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