Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]

Commission for Regulation of Utilities

The CRU intends to appoint a single Managed Service Provider (MSP) through this Services Framework Agreement to deliver comprehensive ICT Managed Services. This will encompass the ICT Service Desk, Managed Security Operations Centre (SOC) as a Service, the provision of optional dedicated support resources, and ad-hoc professional service resources to assist with a range of ICT projects and some operational activities. The appointed Service Provider will be responsible for delivering all necessary technical support and expertise to manage the CRU’s ICT needs, covering infrastructure, cloud services, both physical and virtual systems, as well as applications and services across Levels 1, 2, and 3. The framework agreement will initially run for two years, with the possibility of two further 12-month extensions, up to a total maximum duration of four years. The ICT Managed Services and SOC Services provided under this Services Framework Agreement will be needed continuously for the entire duration of the contract. Optional dedicated resources and ad-hoc project work will be engaged as required, with such assignments awarded through agreed Statements of Work (SoWs) at the sole discretion of the CRU.

Deadline

The time limit for receipt of tenders was 2026-03-03. The procurement was published on 2026-01-30.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Qualcom

Who?

• Commission for Regulation of Utilities

What?

Where?

• Aττική › Βόρειος Τομέας Αθηνών
• Eastern and Midland › Dublin

Procurement history

Date	Document
2026-01-30	Contract notice
2026-05-18	Contract award notice

Contract notice (2026-01-30)
Object
Scope of the procurement
Title: Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]
Short description:
“The CRU intends to appoint a single Managed Service Provider (MSP) through this Services Framework Agreement to deliver comprehensive ICT Managed Services....”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 3 500 000 EUR 💰
Description
Internal identifier: 0
Estimated value excluding VAT: 3 500 000 EUR 💰
Description of the procurement:
“The CRU intends to appoint a single Managed Service Provider (MSP) through this Services Framework Agreement to deliver comprehensive ICT Managed Services....”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Hardware consultancy services 📦
Hardware selection consultancy services 📦
Hardware disaster-recovery consultancy services 📦
Computer-site planning consultancy services 📦
Computer hardware acceptance testing consultancy services 📦
Computer audit consultancy and hardware consultancy services 📦
Software programming and consultancy services 📦
Programming services of packaged software products 📦
Programming services of systems and user software 📦
Programming services of application software 📦
Platform interconnectivity software development services 📦
Operating system enhancement software development services 📦
Network operating system software development services 📦
Networking developers software development services 📦
Network connectivity terminal emulation software development services 📦
Miscellaneous networking software development services 📦
Internet and intranet software development services 📦
Document management software development services 📦
Data services 📦
Data-processing services 📦
Data conversion services 📦
Batch processing services 📦
Data network management services 📦
Data network support services 📦
Data management services 📦
Computer-related services 📦
Computer-related management services 📦
Network management software services 📦
Document management services 📦
Computer support and consultancy services 📦
Computer support services 📦
Technical computer support services 📦
Computer network services 📦
Local area network services 📦
Wide area network services 📦
Computer audit and testing services 📦
Computer audit services 📦
Computer testing services 📦
Computer back-up and catalogue conversion services 📦
Computer back-up services 📦
Computer catalogue conversion services 📦
System and support services 📦
Technical support services 📦
Helpdesk and support services 📦
Data network management and support services 📦
Systems support services 📦
Software support services 📦
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration: 48 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Hardware consultancy services 📦
Hardware selection consultancy services 📦
Hardware disaster-recovery consultancy services 📦
Computer-site planning consultancy services 📦
Computer hardware acceptance testing consultancy services 📦
Computer audit consultancy and hardware consultancy services 📦
Software programming and consultancy services 📦
Programming services of packaged software products 📦
Programming services of systems and user software 📦
Programming services of application software 📦
Platform interconnectivity software development services 📦
Operating system enhancement software development services 📦
Network operating system software development services 📦
Networking developers software development services 📦
Network connectivity terminal emulation software development services 📦
Miscellaneous networking software development services 📦
Internet and intranet software development services 📦
Document management software development services 📦
Data services 📦
Data-processing services 📦
Data conversion services 📦
Batch processing services 📦
Data network management services 📦
Data network support services 📦
Data management services 📦
Computer-related services 📦
Computer-related management services 📦
Network management software services 📦
Document management services 📦
Computer support and consultancy services 📦
Computer support services 📦
Technical computer support services 📦
Computer network services 📦
Local area network services 📦
Wide area network services 📦
Computer audit and testing services 📦
Computer audit services 📦
Computer testing services 📦
Computer back-up and catalogue conversion services 📦
Computer back-up services 📦
Computer catalogue conversion services 📦
System and support services 📦
Technical support services 📦
Helpdesk and support services 📦
Data network management and support services 📦
Systems support services 📦
Software support services 📦

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-03-03 12:00:00 📅
Conditions for opening of tenders: 2026-03-03 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7429260
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 160
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Maximum number of participants: 1
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-03-03 12:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7429260”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic payment will be used ✅
Deadline for requesting additional information: 2026-02-16 17:00:00 📅

Legal, economic, financial and technical information
Information about reserved contracts
The execution of the contract is restricted to the framework of sheltered employment programmes

Contracting authority
Name and addresses
Name: Commission for Regulation of Utilities
National registration number: Commission for Regulation of Utilities
Postal address: The Exchange, Belgard Sq North, Tallaght
Postal code: D24 PXW0
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: procurement@cru.ie 📧
Phone: +35314000800 📞
URL: www.cru.ie 🌏
Address of the buyer profile: www.cru.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7429260 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7429260 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Source: OJS 2026/S 022-073001 (2026-01-30)

Contract award notice (2026-05-18)
Object
Scope of the procurement
Estimated value excluding VAT: 3 000 000 EUR 💰
Total value of the procurement (excluding VAT): 3 000 000 EUR (framework approximate) 💰
Description
Estimated value excluding VAT: 3 000 000 EUR 💰
Award criteria
Quality criterion (name): Quality @ 70%
Quality criterion (weighting): 70
Cost criterion (name): Cost @ 30%
Cost criterion (weighting): 30

Procedure
Weight type: Weight (percentage, exact)

Award of contract
A contract/lot is awarded ✅
Lot Identification Number: LOT-0001
Contract Number: 440284
Date of conclusion of the contract: 2026-05-05 📅
Information about tenders
Number of tenders received: 5
Information on value of the contract/lot (excluding VAT)
Re-estimated value of the framework agreement: 3 000 000 EUR 💰
The tender was ranked
Rank in the list of winners: 1
Tender identifier: 000160541
Identifier of lot or group of lots: LOT-0001
Name and address of the contractor
Name: Qualcom
National registration number: 241644M
Postal address: Qualcom House, 3-4 Kevin Street Lower, Dublin 8, Ireland.
Postal code: D08 TNH3
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: garethd@qualcom.ie 📧
Phone: 087-2320554 📞
URL: www.qualcom.ie 🌏
Size of the economic operator: Medium
Source: OJS 2026/S 095-342331 (2026-05-18)

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