Supplier: Codec-dss Limited - T/A Codec

3 archived procurements

Recent procurements where the supplier Codec-dss Limited - T/A Codec is mentioned

2022-08-22   Microsoft Dynamics 365 Customer Relationship Management system and Chatbot Microsoft PVA, Omnichannel, Services... (Department of Agriculture, Food and the Marine)
An improved CRM will enhance service delivery to all external/internal customers and mitigate reputational risks to DAFM as follows: •Enhanced integration of systems will reduce duplication of calls •One system, one message – assurance of a cohesive message being relayed to customers. •Improved customer access to data in relation to scheme applications, herd data etc •Improved monitoring of customer queries especially at peak application/payment times. •Improved inter connectivity to other compatible … View the procurement »
2021-05-21   Multi-Supplier Framework Agreement for the Provision of External ICT Technical Support Services (provided by... (The Office of Government Procurement)
The Minister for Public Expenditure and Reform (the ‘Contracting Authority’) is issuing this request for tenders (‘RFT’) as a central purchasing body for use by the Framework Clients (defined in Section 1.4 below). The Office of Government Procurement (the ‘OGP’) is an office within the Department of Public Expenditure and Reform tasked with sourcing goods and services on behalf of the public service. References to the Contracting Authority will be deemed to include the OGP. (The Contracting Authority … View the procurement »
2018-09-07   Supply, installation and configuration of a Customer Relationship Management (CRM) solution that incorporates a... (Department of Agriculture, Food and the Marine)
Supply, installation and configuration of a Customer Relationship Management (CRM) solution that incorporates a centralised Customer Engagement Contact Centre (CECC) facility. View the procurement »