2022-08-22   Microsoft Dynamics 365 Customer Relationship Management system and Chatbot Microsoft PVA, Omnichannel, Services... (Department of Agriculture, Food and the Marine)
An improved CRM will enhance service delivery to all external/internal customers and mitigate reputational risks to DAFM as follows: •Enhanced integration of systems will reduce duplication of calls •One system, one message – assurance of a cohesive message being relayed to customers. •Improved customer access to data in relation to scheme applications, herd data etc •Improved monitoring of customer queries especially at peak application/payment times. •Improved inter connectivity to other compatible … View the procurement »
Mentioned suppliers: Codec-dss Limited - T/A Codec

2021-05-21   Multi-Supplier Framework Agreement for the Provision of External ICT Technical Support Services (provided by... (The Office of Government Procurement)
The Minister for Public Expenditure and Reform (the ‘Contracting Authority’) is issuing this request for tenders (‘RFT’) as a central purchasing body for use by the Framework Clients (defined in Section 1.4 below). The Office of Government Procurement (the ‘OGP’) is an office within the Department of Public Expenditure and Reform tasked with sourcing goods and services on behalf of the public service. References to the Contracting Authority will be deemed to include the OGP. (The Contracting Authority … View the procurement »
Mentioned suppliers: Abtran Accenture Limited Aspira (AspiraCon Ltd., trading as Aspira) CANCOM Ireland Ltd. Capgemini Ireland Ltd Client Solutions Codec-dss Limited - T/A Codec Cognizant Technology Solutions Cpl Deloitte Ireland LLP Ergo Ernst & Young EUROPEAN DYNAMICS LUXEMBOURG SA Evros Technology Group Expleo Technology Ireland Limited (formerly SQS) Fujitsu (Ireland) Limited Grant Thornton Harvey Nash Idiro Analytics IPOptions Limited IT Alliance Group It Force Loadstone Business Workflow Solutions Limited NOESIS PORTUGAL Open Sky Data Systems S2 Grupo Sigmar Recruitment Consultants Ltd. Sonas Innovation Storm Technology Ltd TerraAlto Test Triangle Tomorrows World Limited Total ICT Services Ltd Uni Systems Information Technology... Vantage Resources Version 1 Ward Solutions Limited Westbourne IT Global Services Zing Technology

2018-09-07   Supply, installation and configuration of a Customer Relationship Management (CRM) solution that incorporates a... (Department of Agriculture, Food and the Marine)
Supply, installation and configuration of a Customer Relationship Management (CRM) solution that incorporates a centralised Customer Engagement Contact Centre (CECC) facility. View the procurement »
Mentioned suppliers: Codec-dss Limited - T/A Codec