Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services
Limerick City and County Council_103432
The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported solution that improves service continuity, call handling, reporting accuracy, and user experience, while integrating with the Council’s existing ICT environment. The scope of the competition is expected to include, but is not limited to: Core enterprise telephony services Call queues, hunt groups, IVR and call flow management Contact centre functionality for agents, supervisors, and administrators Reporting, analytics, and call recording capabilities Integration with Microsoft 365, identity services, and relevant business systems Handsets, headsets, and softphone options where required Implementation, migration, training, and transitional support Ongoing support, maintenance, and service level commitments The Contracting Authority is technology‑agnostic. Any references to existing platforms or technologies are provided for context only and shall not be interpreted as prescriptive.
DeadlineDeadline 2026-06-22
Who? What?- • Construction and ancillary works for telephone and communication lines › Erection of aerials › Ancillary works for telecommunications
- • Installation of telecommunications equipment › Installation of telephone exchanges
- • Installation of telecommunications equipment › Installation of telephone lines
- • Telephone-answering services › Telephone operator services
- • Aττική › Βόρειος Τομέας Αθηνών
- • Eastern and Midland › Dublin
- • Southern › Mid-West
| Date | Document |
|---|---|
| 2026-05-22 | Contract notice |
Object
Scope of the procurement
Title: Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services
Short description:
Products/services: Telephone operator services 📦
Estimated value excluding VAT: 700 000 EUR 💰
Description
Internal identifier:
0
Additional products/services:
Country: Ireland 🇮🇪
Place of performance: Mid-West 🏙️
Duration: 84 months
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-06-22 13:00:00 📅
Conditions for opening of tenders: 2026-06-22 13:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8204988
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 180 days
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-06-22 13:30:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8204988
Electronic invoicing: Allowed
Electronic ordering will be used ✅
Electronic payment will be used ✅
Deadline for requesting additional information: 2026-06-05 13:00:00 📅
Contracting authority
Name and addresses
Name: Limerick City and County Council_103432
National registration number:
N/A – Local Authority (Statutory Body)
Postal address: Merchant's Quay,
Postal code: V94 EH90
Postal town: Limerick.
Region: Mid-West 🏙️
Country: Ireland 🇮🇪
Contact point: Procurement Unit
E-mail: procurement@limerick.ie 📧
Phone: +353 61 556000 📞
URL: https://www.limerick.ie/ 🌏
Address of the buyer profile: https://www.limerick.ie/ 🌏
Type of the contracting authority
Regional or local authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8204988 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8204988 🌏
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 099-357241 (2026-05-22)
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