Single party framework for the provision of out of hours/emergency call answering service.
Tipperary County Council
Single party framework for the provision of out of hours/emergency call answering service.
DeadlineThe time limit for receipt of tenders was 2026-06-12. The procurement was published on 2026-05-12.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- โข Telephone-answering services โบ Call centre
- โข Telephone-answering services โบ Telephone operator services
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
- โข Southern โบ Mid-West
Procurement history
| Date | Document |
|---|---|
| 2026-05-12 | Contract notice |
| 2026-10-02 | Contract award notice |
Contract notice (2026-05-12)
Object
Scope of the procurement
Title: Single party framework for the provision of out of hours/emergency call answering service.
Short description:
Products/services: Telephone operator services ๐ฆ
Estimated value excluding VAT: 216 000 EUR ๐ฐ
Description
Internal identifier:
Additional products/services:
Country: Ireland ๐ฎ๐ช
Place of performance: Mid-West ๐๏ธ
Duration: 48 months
Title
Lot Identification Number:
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-06-12 14:00:00 ๐
Conditions for opening of tenders: 2026-06-12 14:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8115297
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12 days
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โ
Maximum number of participants: 1
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-06-12 14:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8115297
Electronic invoicing: Allowed
Electronic payment will be used โ
Deadline for requesting additional information: 2026-06-04 16:00:00 ๐
Contracting authority
Name and addresses
Name: Tipperary County Council
National registration number:
Postal address: Civic Offices Clonmel, Civic Offices Nenagh
Postal code: E91N512 E45A099
Postal town: Clonmel, Nenagh
Region: Mid-West ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: secretary@tipperarycoco.ie ๐ง
Phone: +353 818065000 ๐
URL: https://www.tipperarycoco.ie ๐
Address of the buyer profile: https://www.tipperarycoco.ie ๐
Type of the contracting authority
Regional or local authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8115297 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8115297 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 092-330531 (2026-05-12)
Object
Scope of the procurement
Title: Single party framework for the provision of out of hours/emergency call answering service.
Short description:
Single party framework for the provision of out of hours/emergency call answering service.
Type of contract: Services
Products/services: Telephone operator services ๐ฆ
Estimated value excluding VAT: 216 000 EUR ๐ฐ
Description
Internal identifier:
0
Additional products/services:
Call centre
๐ฆ
Place of performance: Mid-West ๐๏ธ
Duration: 48 months
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-06-12 14:00:00 ๐
Conditions for opening of tenders: 2026-06-12 14:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8115297
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12 days
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โ
Maximum number of participants: 1
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-06-12 14:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8115297
Electronic invoicing: Allowed
Electronic payment will be used โ
Deadline for requesting additional information: 2026-06-04 16:00:00 ๐
Contracting authority
Name and addresses
Name: Tipperary County Council
National registration number:
32452
Postal address: Civic Offices Clonmel, Civic Offices Nenagh
Postal code: E91N512 E45A099
Postal town: Clonmel, Nenagh
Region: Mid-West ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: secretary@tipperarycoco.ie ๐ง
Phone: +353 818065000 ๐
URL: https://www.tipperarycoco.ie ๐
Address of the buyer profile: https://www.tipperarycoco.ie ๐
Type of the contracting authority
Regional or local authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8115297 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8115297 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 092-330531 (2026-05-12)
Contract award notice (2026-10-02)
Object
Scope of the procurement
Estimated value excluding VAT: 216 000 EUR ๐ฐ
Total value of the procurement (excluding VAT): 216 000 EUR (framework approximate) ๐ฐ
Award criteria
Quality criterion (name): Quality 70%
Quality criterion (weighting): 70
Cost criterion (name): Cost 30%
Cost criterion (weighting): 30
Procedure
Weight type: Weight (percentage, exact)
Award of contract
A contract/lot is awarded โ
Lot Identification Number:
Contract Number:
Date of conclusion of the contract: 2026-07-31 ๐
Information about tenders
Number of tenders received: 5
Information on value of the contract/lot (excluding VAT)
Re-estimated value of the framework agreement: 216 000 EUR ๐ฐ
Tender identifier:
Identifier of lot or group of lots:
Name and address of the contractor
Name: Key Answering Systems Ltd
National registration number:
Postal address: 2G The Atrium, Blackpool Retail Park, Blackpool, Cork
Postal code: T23T2VY
Postal town: Cork
Region: South-West ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: patkeogh@aremaconnect.com ๐ง
Phone: 00353214824300 ๐
URL: www.aremaconnect.com ๐
Size of the economic operator: Medium
Source: OJS 2026/S 192-685010 (2026-10-02)
Object
Scope of the procurement
Estimated value excluding VAT: 216 000 EUR ๐ฐ
Total value of the procurement (excluding VAT): 216 000 EUR (framework approximate) ๐ฐ
Award criteria
Quality criterion (name): Quality 70%
Quality criterion (weighting): 70
Cost criterion (name): Cost 30%
Cost criterion (weighting): 30
Procedure
Weight type: Weight (percentage, exact)
Award of contract
A contract/lot is awarded โ
Lot Identification Number:
LOT-0001
Contract Number:
456463
Date of conclusion of the contract: 2026-07-31 ๐
Information about tenders
Number of tenders received: 5
Information on value of the contract/lot (excluding VAT)
Re-estimated value of the framework agreement: 216 000 EUR ๐ฐ
Tender identifier:
000179775
Identifier of lot or group of lots:
LOT-0001
Name and address of the contractor
Name: Key Answering Systems Ltd
National registration number:
346705
Postal address: 2G The Atrium, Blackpool Retail Park, Blackpool, Cork
Postal code: T23T2VY
Postal town: Cork
Region: South-West ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: patkeogh@aremaconnect.com ๐ง
Phone: 00353214824300 ๐
URL: www.aremaconnect.com ๐
Size of the economic operator: Medium
Source: OJS 2026/S 192-685010 (2026-10-02)
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