Single party framework for the provision of out of hours/emergency call answering service.

Contract notice (2026-05-12)
Object
Scope of the procurement
Title: Single party framework for the provision of out of hours/emergency call answering service.
Short description:
“Single party framework for the provision of out of hours/emergency call answering service.”
Type of contract: Services
Products/services: Telephone operator services 📦
Estimated value excluding VAT: 216 000 EUR 💰
Description
Internal identifier: 0
Estimated value excluding VAT: 216 000 EUR 💰
Description of the procurement:
“Single party framework for the provision of out of hours/emergency call answering service.”
Type of contract: Services
Products/services: Telephone operator services 📦
Additional products/services: Call centre 📦
Telephone-answering services 📦
Country: Ireland 🇮🇪
Place of performance: Mid-West 🏙️
Duration: 48 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Call centre 📦
Telephone-answering services 📦

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-06-12 14:00:00 📅
Conditions for opening of tenders: 2026-06-12 14:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8115297
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 12
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Maximum number of participants: 1
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-06-12 14:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8115297”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic payment will be used ✅
Deadline for requesting additional information: 2026-06-04 16:00:00 📅

Contracting authority
Name and addresses
Name: Tipperary County Council
National registration number: 32452
Postal address: Civic Offices Clonmel, Civic Offices Nenagh
Postal code: E91N512 E45A099
Postal town: Clonmel, Nenagh
Region: Mid-West 🏙️
Country: Ireland 🇮🇪
E-mail: secretary@tipperarycoco.ie 📧
Phone: +353 818065000 📞
URL: https://www.tipperarycoco.ie 🌏
Address of the buyer profile: https://www.tipperarycoco.ie 🌏
Type of the contracting authority
Regional or local authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8115297 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8115297 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Source: OJS 2026/S 092-330531 (2026-05-12)