Contact Management and Business Administration Services

National Transport Authority

The NTA requires a Supplier to provide a range of services under 5 service categories. These five service categories are:
— Service Category 1: Information Provision Service;
— Service Category 2: Booking Service;
— Service Category 3: Business Analysis and Administration Support Service;
— Service Category 4: Back Office Administration and Fulfilment Service; and
— Service Category 5: General Reception Call Services.
Details of the services to be provided under these service categories are set out in Schedule 1 (Services Specification) attaching to the Draft Contract. As part of the Services to be performed, the successful Tenderer shall be responsible for managing any transition that may be necessary between an existing service provider and the successful Tenderer.

Deadline

The time limit for receipt of tenders was 2014-10-13. The procurement was published on 2014-08-27.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• SGS Ireland Limited

Who?

• National Transport Authority

What?

• Administration services › Administrative services of agencies
• Administration services › General public services
• Administration services › Supporting services for the government
• Data services › Content or data standardization and classification services
• Data services › Data-processing services
• Data services › Database services
• Mailing-list compilation and mailing services › Mailing services
• Office-support services › Filing services
• Office-support services › Reprographic services
• Project management consultancy services › System implementation planning services
• Project management consultancy services › System quality assurance planning services
• Systems and technical consultancy services › Business analysis consultancy services
• Telephone and data transmission services › Electronic message and information services
• Telephone-answering services › Call centre
• Telephone-answering services › Telephone operator services

Where?

• Éire/Ireland › Ireland

Procurement history

Date	Document
2014-08-27	Contract notice
2015-02-19	Contract award notice

Contract notice (2014-08-27)
Object
Scope of the procurement
Title: Office-support services
Quantity or scope:

There will be a range of services provided to a number of different areas within the NTA under this contract. An overview of each of these areas (including optimal services which may not be required by the NTA) is detailed below. Taxi — Contact Centre Services Taxi — Back Office Administration and Fulfilment Services Public Transport Services Further details are available in the tender documents.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Office-support services 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: National Transport Authority
Postal address: Dun Sceine, Iveagh Court, Harcourt Lane
Postal town: Dublin
Contact
Internet address: http://www.nationaltransport.ie 🌏
E-mail: info@nationaltransport.ie 📧
Phone: +353 18798300 📞

Reference
Dates
Date dispatched: 2014-08-27 📅
Submission deadline: 2014-10-13 📅
Publication date: 2014-08-29 📅
Identifiers
Notice number: 2014/S 165-295189
OJ-S issue: 165
Additional information

To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com The contracting authority reserves the right to terminate the process at any time or to change the basis of, or the procedures for, the competition. The most economically advantageous or any tender will not necessarily be accepted. The contracting authority is subject to the Freedom of Information Acts 1997 and 2003. Tenderers shall state if any information supplied by them in response to this notice is confidential or commercially sensitive or should not be disclosed in response to a request for information under the aforementioned Acts. Tenderers must state why they consider the information to be confidential or commercially sensitive. The contracting authority will comply with any obligation to consult with any tenderer about sensitive information before making a decision on any Freedom of Information request received. The contracting authority accepts no liability for any costs and/or expenses incurred by any tenderer in connection with the competition (including costs of tendering and/or attending at interview, if required). Tenders may be accepted in whole or in part. The acceptance of any tender will be subject to certain pre-conditions, including the requirement to provide tax clearance documentation and evidence that required insurances are in place. The contracting authority reserve the right, in accordance with Regulation 32(5)(f) of the European Communities (Award of Public Authorities‘ Contracts) Regulations 2006, to award new services to the successful tenderer in this competition.

Object
Scope of the procurement
Short description:

The NTA requires a Supplier to provide a range of services under 5 service categories. These five service categories are:

— Service Category 1: Information Provision Service;

— Service Category 2: Booking Service;

— Service Category 3: Business Analysis and Administration Support Service;

— Service Category 4: Back Office Administration and Fulfilment Service; and

— Service Category 5: General Reception Call Services.

Details of the services to be provided under these service categories are set out in Schedule 1 (Services Specification) attaching to the Draft Contract. As part of the Services to be performed, the successful Tenderer shall be responsible for managing any transition that may be necessary between an existing service provider and the successful Tenderer.

Description of options:

If the services provided are deemed to be satisfactory the contract may be renewed annually up to a maximum of a further 2 years.

Place of performance
Main site or place of performance: Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As set out in the tender documents.
Economic and financial standing: As set out in the tender documents.
Minimum level(s) of standards: As set out in the tender documents.
Technical and professional ability: As set out in the tender documents.
Contract execution
Deposits and guarantees required: None.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: As set out in the tender documents.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: As set out in the tender documents.
Names and professional qualifications of the staff ✅

Procedure
Tender validity period: 006 months
Languages
Language: English 🗣️

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Mark Bradwell
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1149 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=78432&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=78432&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Start date: 2015-01-01 📅
End date: 2018-12-31 📅
Additional information

The contracting authority reserves the right to terminate the process at any time or to change the basis of, or the procedures for, the competition. The most economically advantageous or any tender will not necessarily be accepted.

The contracting authority is subject to the Freedom of Information Acts 1997 and 2003. Tenderers shall state if any information supplied by them in response to this notice is confidential or commercially sensitive or should not be disclosed in response to a request for information under the aforementioned Acts. Tenderers must state why they consider the information to be confidential or commercially sensitive. The contracting authority will comply with any obligation to consult with any tenderer about sensitive information before making a decision on any Freedom of Information request received.

The contracting authority accepts no liability for any costs and/or expenses incurred by any tenderer in connection with the competition (including costs of tendering and/or attending at interview, if required).

Tenders may be accepted in whole or in part. The acceptance of any tender will be subject to certain pre-conditions, including the requirement to provide tax clearance documentation and evidence that required insurances are in place.

The contracting authority reserve the right, in accordance with Regulation 32(5)(f) of the European Communities (Award of Public Authorities‘ Contracts) Regulations 2006, to award new services to the successful tenderer in this competition.

Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +44 11223344 📞
Internet address: https://www.courts.ie 🌏
Fax: +353 18886087 📠
Information about review deadlines:

Interested parties are referred to the provisions of the European Communities (Public Authorities‘ Contracts) (Review Procedures) Regulations 2010, in particular Regulation 7.

Source: OJS 2014/S 165-295189 (2014-08-27)

Contract award notice (2015-02-19)
Object
Scope of the procurement
Title: Telephone and data transmission services
Total value of the procurement: 2 843 511 💰
Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Code: Telephone and data transmission services 📦

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal address: Dun Sceine, Harcourt Lane
Postal code: 2
Contact
E-mail: mark.bradwell@nationaltransport.ie 📧
Fax: +353 18798333 📠

Reference
Dates
Date dispatched: 2015-02-19 📅
Publication date: 2015-02-24 📅
Identifiers
Notice number: 2015/S 038-065388
Refers to notice: 2014/S 165-295189
OJ-S issue: 38

Procedure
Award criteria
Criterion: 1. Quality (70)
2. Price (30)

Award of contract
Date of contract conclusion: 2014-11-27 📅
Name: SGS Ireland Limited
Postal address: Hazel House, Co. Kildare
Postal town: Naas
Country: Ireland 🇮🇪
E-mail: info@sgs.ie 📧
Internet address: http://www.sgs.ie/ 🌏
Information about tenders
Number of tenders received: 3
Source: OJS 2015/S 038-065388 (2015-02-19)

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