Call Centre Services

Contract notice (2024-11-15)
Object
Scope of the procurement
Title: Call Centre Services
Short description: Type of contract: Services
Products/services: Call centre 📦
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier: be/se/15/11/24
Estimated value excluding VAT: 2 500 000 EUR 💰
Additional products/services: Additional nature of the contract: Supplies
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Maximum renewals: 2
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Negotiated procedure with prior call for competition ✅
Legal basis: Directive 2014/25/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-12-16 12:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Tendering terms
Tenderers may submit more than one tender
The contract has performance execution conditions ✅

Legal, economic, financial and technical information
Conditions for participation
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: As per documentation
Conditions related to the contract
Contract performance conditions: As per documentation

Contracting authority
Name and addresses
Name: Bus Eireann/Irish Bus
National registration number: 2024901000
Postal address: 21 Phibsboro Road, Dublin 7
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: procurement@buseireann.ie 📧
Phone: +353 170 334 12 📞
Address of the buyer profile: http://www.buseireann.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Urban railway/light rail, metro, tramway, trolleybus or bus services
Communication
Documents URL: https://buseireann.cso.coupahost.com 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4676022 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Source: OJS 2024/S 224-700841 (2024-11-15)