Computer Assisted Telephone Interviewing Services
Central Statistics Office
Provision of services for Computer Assisted Telephone Interviewing (CATI). Service providers will provide interviewing services for interview 2-5 of the QNHS survey.
DeadlineThe time limit for receipt of tenders was 2014-12-01. The procurement was published on 2014-11-07.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Market and economic research; polling and statistics › Statistical services
- • Telephone-answering services › Call centre
- • Telephone-answering services › Telephone operator services
Procurement history
| Date | Document |
|---|---|
| 2014-11-07 | Contract notice |
| 2014-11-19 | Additional information |
| 2015-06-05 | Contract award notice |
Contract notice (2014-11-07)
Object
Scope of the procurement
Title: Call centre
Quantity or scope: 2 500 000
Total value of the procurement: 2 500 000 💰
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Call centre 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Central Statistics Office
Postal address: Skehard Road
Postal town: Cork
Contact
Internet address: http://www.cso.ie 🌏
E-mail: tara.davis@cso.ie 📧
Phone: +353 214535093 📞
Fax: +353 214535153 📠
Reference
Dates
Date dispatched: 2014-11-07 📅
Submission deadline: 2014-12-01 📅
Publication date: 2014-11-11 📅
Identifiers
Notice number: 2014/S 217-383990
Refers to notice: 2014/S 27-043150
OJ-S issue: 217
Object
Scope of the procurement
Short description:
Reference number: Rftcati
Place of performance
Main site or place of performance: Cork.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As per RFT.
Economic and financial standing: As per RFT.
Minimum level(s) of standards: As per RFT.
Technical and professional ability: As per RFT.
Procedure
Languages
Language: English 🗣️
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Tara Davis
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/285 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82429&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82429&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Publication date: 2014-02-07 📅
Identifiers
Reference number attributed by the contracting authority: Rftcati
Notice number in the OJ S: 2014/S 27-043150
Source: OJS 2014/S 217-383990 (2014-11-07)
Object
Scope of the procurement
Title: Call centre
Quantity or scope: 2 500 000
Total value of the procurement: 2 500 000 💰
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Call centre 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Central Statistics Office
Postal address: Skehard Road
Postal town: Cork
Contact
Internet address: http://www.cso.ie 🌏
E-mail: tara.davis@cso.ie 📧
Phone: +353 214535093 📞
Fax: +353 214535153 📠
Reference
Dates
Date dispatched: 2014-11-07 📅
Submission deadline: 2014-12-01 📅
Publication date: 2014-11-11 📅
Identifiers
Notice number: 2014/S 217-383990
Refers to notice: 2014/S 27-043150
OJ-S issue: 217
Object
Scope of the procurement
Short description:
Provision of services for Computer Assisted Telephone Interviewing (CATI). Service providers will provide interviewing services for interview 2-5 of the QNHS survey.
Duration: 048 months Reference number: Rftcati
Place of performance
Main site or place of performance: Cork.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As per RFT.
Economic and financial standing: As per RFT.
Minimum level(s) of standards: As per RFT.
Technical and professional ability: As per RFT.
Procedure
Languages
Language: English 🗣️
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Tara Davis
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/285 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82429&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82429&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Publication date: 2014-02-07 📅
Identifiers
Reference number attributed by the contracting authority: Rftcati
Notice number in the OJ S: 2014/S 27-043150
Source: OJS 2014/S 217-383990 (2014-11-07)
Additional information (2014-11-19)
Object
Notice metadata
Document type: Additional information
Reference
Dates
Date dispatched: 2014-11-19 📅
Publication date: 2014-11-20 📅
Identifiers
Notice number: 2014/S 224-395952
Refers to notice: 2014/S 217-383990
OJ-S issue: 224
Source: OJS 2014/S 224-395952 (2014-11-19)
Object
Notice metadata
Document type: Additional information
Reference
Dates
Date dispatched: 2014-11-19 📅
Publication date: 2014-11-20 📅
Identifiers
Notice number: 2014/S 224-395952
Refers to notice: 2014/S 217-383990
OJ-S issue: 224
Source: OJS 2014/S 224-395952 (2014-11-19)
Contract award notice (2015-06-05)
Object
Scope of the procurement
Total value of the procurement: 1 585 374 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2015-06-05 📅
Publication date: 2015-06-10 📅
Identifiers
Notice number: 2015/S 110-200332
OJ-S issue: 110
Procedure
Award criteria
Criterion: 1. Quality of methodology for delivery of services (240)
2. Contract management (220)
3. Technical solution (240)
4. Cost (300)
Award of contract
Date of contract conclusion: 2015-02-10 📅
Name: SouthWestern Business Process Services Limited
Postal address: Unit B, West Cork Business and Technology Park, Clonakilty
Postal town: Cork
Country: Ireland 🇮🇪
E-mail: tony.lane@southwestern.ie 📧
Internet address: http://www.southwestern.ie 🌏
Information about tenders
Number of tenders received: 3
Contracting authority
Identity
National registration number: 377757
Source: OJS 2015/S 110-200332 (2015-06-05)
Object
Scope of the procurement
Total value of the procurement: 1 585 374 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2015-06-05 📅
Publication date: 2015-06-10 📅
Identifiers
Notice number: 2015/S 110-200332
OJ-S issue: 110
Procedure
Award criteria
Criterion: 1. Quality of methodology for delivery of services (240)
2. Contract management (220)
3. Technical solution (240)
4. Cost (300)
Award of contract
Date of contract conclusion: 2015-02-10 📅
Name: SouthWestern Business Process Services Limited
Postal address: Unit B, West Cork Business and Technology Park, Clonakilty
Postal town: Cork
Country: Ireland 🇮🇪
E-mail: tony.lane@southwestern.ie 📧
Internet address: http://www.southwestern.ie 🌏
Information about tenders
Number of tenders received: 3
Contracting authority
Identity
National registration number: 377757
Source: OJS 2015/S 110-200332 (2015-06-05)
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