Call Contact Centre and Associated Administration Services
Sport Ireland Facilities DAC
The Contracting Authority is seeking to award an Agreement for the provision of a Call Contact Centre and Associated Administration Services which will meet the needs of the organisation. The expectation of the Contracting Authority is the Tenderer will provide the service to improve the telephone customer service levels of the company.
DeadlineThe time limit for receipt of tenders was 2024-08-19. The procurement was published on 2024-07-19.
Who? What? Where?
Procurement history
| Date | Document |
|---|---|
| 2024-07-19 | Contract notice |
Contract notice (2024-07-19)
Object
Scope of the procurement
Title: Call Contact Centre and Associated Administration Services
Short description:
Type of contract: Services
Products/services: Call centre 📦
Estimated value excluding VAT: 165 000 EUR 💰
Other restrictions on the place of performance: Anywhere in the European Economic Area
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier:
Aim of strategic procurement: Reduction of environmental impacts
Reduction of environmental impacts
Approach to reducing environmental impacts: Climate change adaptation
Green Procurement Criteria: EU Green Public Procurement criteria
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Title
Lot Identification Number:
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-08-19 12:00:00 📅
Conditions for opening of tenders: 2024-08-19 00:00:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3999877
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-08-19 00:00:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3999877
Electronic payment will be used ✅
Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: Direct or indirect involvement in the preparation of this procurement procedure
Description of exclusion grounds: Direct or indirect involvement in the preparation of procurement documents
Contracting authority
Name and addresses
Name: Sport Ireland Facilities DAC
National registration number:
Postal address: Snugborough Road, Blanchardstown
Postal code: D15EPN4
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: gwenmontague@sportirelandcampus.ie 📧
Phone: 016464300 📞
Address of the buyer profile: https://www.sportirelandcampus.ie/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3999877 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=3999877 🌏
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Source: OJS 2024/S 142-441200 (2024-07-19)
Object
Scope of the procurement
Title: Call Contact Centre and Associated Administration Services
Short description:
The Contracting Authority is seeking to award an Agreement for the provision of a Call Contact Centre and Associated Administration Services which will meet the needs of the organisation. The expectation of the Contracting Authority is the Tenderer will provide the service to improve the telephone customer service levels of the company.
Show more
Products/services: Call centre 📦
Estimated value excluding VAT: 165 000 EUR 💰
Other restrictions on the place of performance: Anywhere in the European Economic Area
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier:
0
Aim of strategic procurement: Reduction of environmental impacts
Reduction of environmental impacts
Approach to reducing environmental impacts: Climate change adaptation
Green Procurement Criteria: EU Green Public Procurement criteria
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-08-19 12:00:00 📅
Conditions for opening of tenders: 2024-08-19 00:00:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3999877
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-08-19 00:00:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3999877
Electronic payment will be used ✅
Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: Direct or indirect involvement in the preparation of this procurement procedure
Description of exclusion grounds: Direct or indirect involvement in the preparation of procurement documents
Contracting authority
Name and addresses
Name: Sport Ireland Facilities DAC
National registration number:
419329
Postal address: Snugborough Road, Blanchardstown
Postal code: D15EPN4
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: gwenmontague@sportirelandcampus.ie 📧
Phone: 016464300 📞
Address of the buyer profile: https://www.sportirelandcampus.ie/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3999877 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=3999877 🌏
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Source: OJS 2024/S 142-441200 (2024-07-19)
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