Request for Tenders for the provision of a Contact Centre as a Service

Contract notice (2023-06-30)
Object
Scope of the procurement
Title: Call centre
Short description:
“This public procurement competition relates to the provision of a Contact Centre as a Service and affiliate functionality to allow Revenue to modernise is...”    Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Call centre 📦
Additional CPV: Data and voice media 📦
Place of performance
NUTS region: Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Office of the Revenue Commissioners_366
Postal address: Dublin Castle
Postal code: D02 R940
Postal town: Dublin 2
Contact
Internet address: https://www.etenders.gov.ie 🌏
E-mail: publicprocurement@revenue.ie 📧
URL for documents: https://www.etenders.gov.ie 🌏
URL for participation: https://www.etenders.gov.ie 🌏

Reference
Dates
Date dispatched: 2023-06-30 📅
Submission deadline: 2023-08-16 📅
Publication date: 2023-07-05 📅
Identifiers
Notice number: 2023/S 127-402399
OJ-S issue: 127

Object
Scope of the procurement
Estimated total value: 5 000 000 EUR 💰
Estimated value excluding VAT: 5 000 000 EUR 💰
Duration: 60 months
Description of options:
“3 x 12 months”

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 15:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2023-08-16 📅
Tender opening time: 15:00

Contracting authority
Contact
Address of the buyer profile: https://www.etenders.gov.ie 🌏
Documents URL: https://www.etenders.gov.ie 🌏

Complementary information
Review body
Name: The High Court of Ireland
Postal town: Dublin 1
Country: Ireland 🇮🇪
Source: OJS 2023/S 127-402399 (2023-06-30)