Provision of Mobilisation and Transition Services

National Transport Authority

As part of its customer contact strategy, the National Transport Authority (‘NTA’) plans to implement a Consolidated Contact Centre (‘CCC’) under the Transport For Ireland (‘TFI’) brand. The NTA requires the provision of Mobilisation and Transition Services to assist the NTA during the mobilisation and transition phase of the CCC Programme. The NTA considers that the following roles shall be required during the performance of these Services:
• CCC programme manager;
• change/transition manager (business);
• contact centre subject matter expert;
• people and process subject matter expert; and
• solutions technical architect.
Further details are provided in the procurement documents attached to this contract notice.

Deadline

The time limit for receipt of tenders was 2021-06-16. The procurement was published on 2021-05-12.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Capgemini Ireland Limited T/A Sogeti

Who?

• National Transport Authority

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2021-05-12	Contract notice
2021-08-23	Contract award notice

Contract notice (2021-05-12)
Object
Scope of the procurement
Title: Business and management consultancy services
Short description:

As part of its customer contact strategy, the National Transport Authority (‘NTA’) plans to implement a Consolidated Contact Centre (‘CCC’) under the Transport For Ireland (‘TFI’) brand. The NTA requires the provision of Mobilisation and Transition Services to assist the NTA during the mobilisation and transition phase of the CCC Programme. The NTA considers that the following roles shall be required during the performance of these Services: • CCC programme manager; • change/transition manager (business); • contact centre subject matter expert; • people and process subject matter expert; and • solutions technical architect. Further details are provided in the procurement documents attached to this contract notice.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Business and management consultancy services 📦
Additional CPV: Support services for land, water and air transport 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: National Transport Authority
Postal address: Dun Sceine
Postal code: Iveagh Court
Postal town: Harcourt Lane
Contact
Internet address: http://www.nationaltransport.ie 🌏
E-mail: orlagh.mcgowan@nationaltransport.ie 📧
Phone: +353 18798300 📞
Fax: +353 18798333 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=188749&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=188749&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2021-05-12 📅
Submission deadline: 2021-06-16 📅
Publication date: 2021-05-17 📅
Identifiers
Notice number: 2021/S 094-247692
OJ-S issue: 94
Additional information

The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them. Any contract award will be subject to a number of preconditions, including production of a current tax clearance statement from the Revenue Commissioners in Ireland. The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured. The most economically advantageous or any tender will not automatically be accepted. Refer to procurement documents for further information.

Object
Scope of the procurement
Short description:

• CCC programme manager;

• change/transition manager (business);

• contact centre subject matter expert;

• people and process subject matter expert; and

• solutions technical architect.

Further details are provided in the procurement documents attached to this contract notice.

As part of its customer contact strategy, the National Transport Authority (‘NTA’) plans to implement a Consolidated Contact Centre (‘CCC’) under the Transport For Ireland (‘TFI’) brand.

Under the CCC Programme, the CCC will be the primary customer service contact point for services provided by the transport operators, some ticketing service providers and some ticketing offerings controlled by the NTA such as mTicketing, Taxsaver and Next Generation Ticketing.

The NTA requires the provision of Mobilisation and Transition Services to assist the NTA during the mobilisation and transition phase of the CCC Programme. The NTA considers that the following roles shall be required during the performance of these Services:

Duration: 24 months
Description of renewals:

The expected term of the contract will be for an initial period of two (2) years. The contract may be renewed twice by the authority, at its sole discretion, for a period or periods of up to

12 months.

Place of performance
Main site or place of performance: Dublin.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As stated in the procurement documents.
Contract execution
Contract performance conditions: As stated in the procurement documents.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2021-12-16 📅
Tender opening date: 2021-06-16 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Orlagh McGowan
Internet address: www.nationaltransport.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=188749&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886125 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Information about review deadlines:

As set out in S.I. No 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).

Source: OJS 2021/S 094-247692 (2021-05-12)

Contract award notice (2021-08-23)
Object
Scope of the procurement
Short description:

As part of its customer contact strategy, the National Transport Authority (“NTA”) plans to implement a Consolidated Contact Centre (“CCC”) under the Transport For Ireland (“TFI”) brand. The NTA requires the provision of Mobilisation and Transition Services to assist the NTA during the mobilisation and transition phase of the CCC Programme. The NTA considers that the following roles shall be required during the performance of these Services: • CCC Programme Manager; • Change / Transition Manager (Business); • Contact Centre Subject Matter Expert; • People & Process Subject Matter Expert; and • Solutions Technical Architect. Further details are provided in the procurement documents attached to the contract notice.

Total value of the procurement: 2 532 650 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal address: Dun Sceine Harcourt Lane
Postal code: D02 WT20
Postal town: Dublin

Reference
Dates
Date dispatched: 2021-08-23 📅
Publication date: 2021-08-27 📅
Identifiers
Notice number: 2021/S 166-435188
Refers to notice: 2021/S 094-247692
OJ-S issue: 166

Object
Scope of the procurement
Short description:

• CCC Programme Manager;

• Change / Transition Manager (Business);

• Contact Centre Subject Matter Expert;

• People & Process Subject Matter Expert; and

• Solutions Technical Architect.

Further details are provided in the procurement documents attached to the contract notice.

As part of its customer contact strategy, the National Transport Authority (“NTA”) plans to implement a Consolidated Contact Centre (“CCC”) under the Transport For Ireland (“TFI”) brand.

Place of performance
Main site or place of performance: Dublin

Procedure
Award criteria
Quality criterion (name): Quality of relevant experience, qualifications and professional expertise of the proposed team who shall be responsible for carrying out the services
Quality criterion (weighting): 65
Price (weighting): 35

Award of contract
Date of contract conclusion: 2021-08-09 📅
Name: Capgemini Ireland Limited T/A Sogeti
Postal address: Metropolitan Building, James Joyce Street
Postal town: Dublin
Postal code: D01 K0Y8
Country: Ireland 🇮🇪
Phone: +353 16390100 📞
Total value of the procurement: 2 532 650 EUR 💰
Information about tenders
Number of tenders received: 7

Contracting authority
Contact
Contact point: Orlagh McGowan

Complementary information
Review body
Information about review deadlines:

As set out in S.I. No. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).

Source: OJS 2021/S 166-435188 (2021-08-23)

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