The Provsion of Contact Management Services
Competition and Consumer Protection Commission (CCPC)
The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the “Services”) as specified in Schedule 1, in accordance with this request for tenders (“RFT”).
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
The time limit for receipt of tenders was 2022-05-12. The procurement was published on 2022-04-06.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What? Where?
Procurement history
| Date | Document |
|---|---|
| 2022-04-06 | Contract notice |
| 2022-07-12 | Contract award notice |
Contract notice (2022-04-06)
Object
Scope of the procurement
Title: Call centre
Short description:
“The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the...”
Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Call centre 📦
Additional CPV: Telephone-answering services 📦
Place of performance
NUTS region: Dublin 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Competition and Consumer Protection Commission (CCPC)
Postal address: Bloom House, Railway Street
Postal code: Co.Dublin
Postal town: Dublin 1
Contact
Internet address: http://www.cpc.ie 🌏
E-mail: margaretzdun@ccpc.ie 📧
Phone: +353 14025568 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211226&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211226&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-04-06 📅
Submission deadline: 2022-05-12 📅
Publication date: 2022-04-11 📅
Identifiers
Notice number: 2022/S 071-189742
OJ-S issue: 71
Additional information
“Please refer to the RFT”
Object
Scope of the procurement
Short description:
“The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the...”
Show more
“The purpose of this RFT is:”
“(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;”
“(b) to provide the form of Contract for the provision of the Services; and”
“(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.”
Estimated total value: 3 900 000 EUR 💰
Estimated value excluding VAT: 3 900 000 EUR 💰
Duration: 48 months
Description of renewals:
“2 X 12 months”
Place of performance
Main site or place of performance:
“Dublin”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“Please refer to the RFT”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2022-05-12 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Margaret Zdun
Internet address: www.cpc.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/110732 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211226&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 071-189742 (2022-04-06)
Object
Scope of the procurement
Title: Call centre
Short description:
“The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Call centre 📦
Additional CPV: Telephone-answering services 📦
Place of performance
NUTS region: Dublin 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Competition and Consumer Protection Commission (CCPC)
Postal address: Bloom House, Railway Street
Postal code: Co.Dublin
Postal town: Dublin 1
Contact
Internet address: http://www.cpc.ie 🌏
E-mail: margaretzdun@ccpc.ie 📧
Phone: +353 14025568 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211226&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211226&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-04-06 📅
Submission deadline: 2022-05-12 📅
Publication date: 2022-04-11 📅
Identifiers
Notice number: 2022/S 071-189742
OJ-S issue: 71
Additional information
“Please refer to the RFT”
Object
Scope of the procurement
Short description:
“The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the...”
“The purpose of this RFT is:”
Show more (3)
“(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;”
“(b) to provide the form of Contract for the provision of the Services; and”
“(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.”
Estimated value excluding VAT: 3 900 000 EUR 💰
Duration: 48 months
Description of renewals:
“2 X 12 months”
Place of performance
Main site or place of performance:
“Dublin”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“Please refer to the RFT”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2022-05-12 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Margaret Zdun
Internet address: www.cpc.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/110732 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211226&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 071-189742 (2022-04-06)
Contract award notice (2022-07-12)
Object
Scope of the procurement
Total value of the procurement: 3 900 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2022-07-12 📅
Publication date: 2022-07-15 📅
Identifiers
Notice number: 2022/S 135-386365
Refers to notice: 2022/S 071-189742
OJ-S issue: 135
Additional information
“please refer to RFT”
Object
Scope of the procurement
“please refer to RFT”
Procedure
Award criteria
Quality criterion (name): Approach to Transition
Quality criterion (weighting): 30
Quality criterion (name): On-going delivery
Quality criterion (weighting): 140
Quality criterion (name): IT, Telephony and Business Continuity Solution
Quality criterion (weighting): 190
Quality criterion (name): Quality and performance improvement
Quality criterion (weighting): 170
Quality criterion (name): People management and development
Reporting and forecasting
Cost criterion (name): Total Costs (ex VAT) (2022 - 2028) for handling up to 45,000 contacts (Basic Charge)
Cost criterion (weighting): 200
Cost criterion (name): Total Costs (ex VAT) (2022-2028) for Supplementary Charge (where between 45,001 and 58,500 contacts are handled)
Cost criterion (weighting): 50
Cost criterion (name): Total Costs (ex VAT) (2022-2028) for Supplementary Charge (where between 58,501-70,000 contacts are handled)
Cost criterion (weighting): 20
Cost criterion (name): Total Costs (ex VAT) (2022-2028) for CRM development drawdown days
Cost criterion (weighting): 30
Award of contract
Date of contract conclusion: 2022-07-11 📅
Name: Fexco Limited
National registration number: Company Number 167573
Postal address: Fexco Centre, Iveragh Road
Postal town: Killorglin
Country: Ireland 🇮🇪
Phone: +353 669798431 📞
Country: Ireland 🏙️
Internet address: www.fexco.com 🌏
Total value of the procurement: 3 900 000 EUR 💰
Information about tenders
Number of tenders received: 1
Source: OJS 2022/S 135-386365 (2022-07-12)
Object
Scope of the procurement
Total value of the procurement: 3 900 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2022-07-12 📅
Publication date: 2022-07-15 📅
Identifiers
Notice number: 2022/S 135-386365
Refers to notice: 2022/S 071-189742
OJ-S issue: 135
Additional information
“please refer to RFT”
Object
Scope of the procurement
“please refer to RFT”
Procedure
Award criteria
Quality criterion (name): Approach to Transition
Quality criterion (weighting): 30
Quality criterion (name): On-going delivery
Quality criterion (weighting): 140
Quality criterion (name): IT, Telephony and Business Continuity Solution
Quality criterion (weighting): 190
Quality criterion (name): Quality and performance improvement
Quality criterion (weighting): 170
Quality criterion (name): People management and development
Reporting and forecasting
Cost criterion (name): Total Costs (ex VAT) (2022 - 2028) for handling up to 45,000 contacts (Basic Charge)
Cost criterion (weighting): 200
Cost criterion (name): Total Costs (ex VAT) (2022-2028) for Supplementary Charge (where between 45,001 and 58,500 contacts are handled)
Cost criterion (weighting): 50
Cost criterion (name): Total Costs (ex VAT) (2022-2028) for Supplementary Charge (where between 58,501-70,000 contacts are handled)
Cost criterion (weighting): 20
Cost criterion (name): Total Costs (ex VAT) (2022-2028) for CRM development drawdown days
Cost criterion (weighting): 30
Award of contract
Date of contract conclusion: 2022-07-11 📅
Name: Fexco Limited
National registration number: Company Number 167573
Postal address: Fexco Centre, Iveragh Road
Postal town: Killorglin
Country: Ireland 🇮🇪
Phone: +353 669798431 📞
Country: Ireland 🏙️
Internet address: www.fexco.com 🌏
Total value of the procurement: 3 900 000 EUR 💰
Information about tenders
Number of tenders received: 1
Source: OJS 2022/S 135-386365 (2022-07-12)
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