The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the “Services”) as specified in Schedule 1, in accordance with this request for tenders (“RFT”).
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
Deadline
The time limit for receipt of tenders was 2022-05-12.
The procurement was published on 2022-04-06.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: The Provsion of Contact Management Services
Products/services: Call centre📦
Short description:
“The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the...”
Short description
The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the “Services”) as specified in Schedule 1, in accordance with this request for tenders (“RFT”).
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
Show more
Estimated value excluding VAT: EUR 3 900 000 💰
1️⃣
Additional products/services: Telephone-answering services📦
Place of performance: Dublin🏙️
Main site or place of performance: Dublin
Description of the procurement:
“The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the...”
Description of the procurement
The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the “Services”) as specified in Schedule 1, in accordance with this request for tenders (“RFT”).
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 3 900 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: 2 X 12 months
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: Please refer to the RFT
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-05-12
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2022-05-12
12:00 📅
Complementary information Information about recurrence
This is a recurrent procurement ✅ Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Additional information
Please refer to the RFT
Review body
Name: High Court
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 071-189742 (2022-04-06)
Contract award notice (2022-07-12) Object Scope of the procurement
Total value of the procurement (excluding VAT): EUR 3 900 000 💰
Award criteria
Quality criterion (name): Approach to Transition
Quality criterion (weighting): 30
Quality criterion (name): On-going delivery
Quality criterion (weighting): 140
Quality criterion (name): IT, Telephony and Business Continuity Solution
Quality criterion (weighting): 190
Quality criterion (name): Quality and performance improvement
Quality criterion (weighting): 170
Quality criterion (name): People management and development
Quality criterion (name): Reporting and forecasting
Cost criterion (name):
“Total Costs (ex VAT) (2022 - 2028) for handling up to 45,000 contacts (Basic Charge)”
Cost criterion (weighting): 200
Cost criterion (name):
“Total Costs (ex VAT) (2022-2028) for Supplementary Charge (where between 45,001 and 58,500 contacts are handled)”
Cost criterion (weighting): 50
Cost criterion (name):
“Total Costs (ex VAT) (2022-2028) for Supplementary Charge (where between 58,501-70,000 contacts are handled)”
Cost criterion (weighting): 20
Cost criterion (name): Total Costs (ex VAT) (2022-2028) for CRM development drawdown days
Cost criterion (weighting): 30
Description
Additional information: please refer to RFT
Procedure Administrative information
Previous publication concerning this procedure: 2022/S 071-189742
Award of contract
1️⃣
Contract Number: 1
Title: The Provsion of Contact Management Services
Date of conclusion of the contract: 2022-07-11 📅
Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
Name and address of the contractor
Name: Fexco Limited
National registration number: Company Number 167573
Postal address: Fexco Centre, Iveragh Road
Postal town: Killorglin
Country: Ireland 🇮🇪
Phone: +353 669798431📞
Region: Ireland🏙️
URL: www.fexco.com🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 3 900 000 💰
Source: OJS 2022/S 135-386365 (2022-07-12)