RFT for the Provision of Computer Assisted Telephone Interviewing (CATI) Services
Central Statistics Office
The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services. Currently this is used in the collection of data for the Labour Force Survey (LFS). The LFS consists of five interviews, as a respondent who agrees to participate in the survey is interviewed for five consecutive quarters. The Tenderer will perform household interviews for the second-fifth interviews of the LFS by CATI. The first interview is performed using Computer Assisted Personal Interviewing (CAPI) on a face-to face basis by the team of interviewers employed by the CSO. This approach to LFS data collection may change or be modified throughout the duration of this contract and any subsequent extensions; as such, CSO will require flexibility from the successful tenderer in incorporating such amendments if required during the contract.
DeadlineThe time limit for receipt of tenders was 2020-08-03. The procurement was published on 2020-07-03.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Survey conduction services › Telephone survey services
- • Telephone-answering services › Call centre
- • Southern › South-West
Procurement history
| Date | Document |
|---|---|
| 2020-07-03 | Contract notice |
| 2022-04-14 | Contract award notice |
Contract notice (2020-07-03)
Object
Scope of the procurement
Title: Telephone survey services
Reference number: RFT172364
Short description:
“The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services....”
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Telephone survey services 📦
Additional CPV: Survey services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Central Statistics Office
Postal address: Skehard Road, Mahon
Postal town: Cork
Contact
Internet address: https://www.cso.ie 🌏
E-mail: damien.lenihan@cso.ie 📧
Phone: +353 214535424 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=169872&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=169872&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2020-07-03 📅
Submission deadline: 2020-08-03 📅
Publication date: 2020-07-07 📅
Identifiers
Notice number: 2020/S 129-316827
OJ-S issue: 129
Object
Scope of the procurement
Estimated total value: 3 000 000 EUR 💰
Short description:
“The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services....”
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Estimated value excluding VAT: 3 000 000 EUR 💰
Duration: 48 months
Description of renewals:
“There are two one-year options for renewal of this contract.”
Place of performance
Main site or place of performance:
“Skehard Road, Mahon, Cork.”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2021-02-03 📅
Tender opening date: 2020-08-03 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Damien Lenihan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/285 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=169872&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Central Statistics Office
Postal address: Skehard Road, Mahon
Postal town: Cork
Postal code: T12X 00E
Country: Ireland 🇮🇪
Phone: +353 214535424 📞
E-mail: damien.lenihan@cso.ie 📧
Internet address: www.cso.ie 🌏
Source: OJS 2020/S 129-316827 (2020-07-03)
Object
Scope of the procurement
Title: Telephone survey services
Reference number: RFT172364
Short description:
“The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services....”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Telephone survey services 📦
Additional CPV: Survey services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Central Statistics Office
Postal address: Skehard Road, Mahon
Postal town: Cork
Contact
Internet address: https://www.cso.ie 🌏
E-mail: damien.lenihan@cso.ie 📧
Phone: +353 214535424 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=169872&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=169872&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2020-07-03 📅
Submission deadline: 2020-08-03 📅
Publication date: 2020-07-07 📅
Identifiers
Notice number: 2020/S 129-316827
OJ-S issue: 129
Object
Scope of the procurement
Estimated total value: 3 000 000 EUR 💰
Short description:
“The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services....”
Estimated value excluding VAT: 3 000 000 EUR 💰
Duration: 48 months
Description of renewals:
“There are two one-year options for renewal of this contract.”
Place of performance
Main site or place of performance:
“Skehard Road, Mahon, Cork.”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2021-02-03 📅
Tender opening date: 2020-08-03 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Damien Lenihan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/285 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=169872&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Central Statistics Office
Postal address: Skehard Road, Mahon
Postal town: Cork
Postal code: T12X 00E
Country: Ireland 🇮🇪
Phone: +353 214535424 📞
E-mail: damien.lenihan@cso.ie 📧
Internet address: www.cso.ie 🌏
Source: OJS 2020/S 129-316827 (2020-07-03)
Contract award notice (2022-04-14)
Object
Scope of the procurement
Short description:
“The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services....”
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Total value of the procurement: 3 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal code: Cork
Reference
Dates
Date dispatched: 2022-04-14 📅
Publication date: 2022-04-19 📅
Identifiers
Notice number: 2022/S 076-208562
Refers to notice: 2020/S 129-316827
OJ-S issue: 76
Object
Place of performance
Main site or place of performance:
“Skehard Road, Mahon, Cork”
Procedure
Award criteria
Quality criterion (name): Quality of Methodology for Delivery of Services
Quality criterion (weighting): 24%
Quality criterion (name): Contract Management
Quality criterion (weighting): 22%
Quality criterion (name): Technical Solution
Cost criterion (name): Total Overall Cost
Cost criterion (weighting): 30%
Award of contract
Date of contract conclusion: 2021-03-08 📅
Name: Capita Customer Solutions
Postal address: West Cork Business & Technology Park
Postal town: Clonakilty, Co. Cork
Postal code: P85 YH98
Country: Ireland 🇮🇪
South-West 🏙️
Total value of the procurement: 3 000 000 EUR 💰
Information about tenders
Number of tenders received: 1
Complementary information
Review body
Name: High Court
Postal town: Dublin 7
Internet address: www.courts.ie 🌏
Source: OJS 2022/S 076-208562 (2022-04-14)
Object
Scope of the procurement
Short description:
“The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services....”
Total value of the procurement: 3 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal code: Cork
Reference
Dates
Date dispatched: 2022-04-14 📅
Publication date: 2022-04-19 📅
Identifiers
Notice number: 2022/S 076-208562
Refers to notice: 2020/S 129-316827
OJ-S issue: 76
Object
Place of performance
Main site or place of performance:
“Skehard Road, Mahon, Cork”
Procedure
Award criteria
Quality criterion (name): Quality of Methodology for Delivery of Services
Quality criterion (weighting): 24%
Quality criterion (name): Contract Management
Quality criterion (weighting): 22%
Quality criterion (name): Technical Solution
Cost criterion (name): Total Overall Cost
Cost criterion (weighting): 30%
Award of contract
Date of contract conclusion: 2021-03-08 📅
Name: Capita Customer Solutions
Postal address: West Cork Business & Technology Park
Postal town: Clonakilty, Co. Cork
Postal code: P85 YH98
Country: Ireland 🇮🇪
South-West 🏙️
Total value of the procurement: 3 000 000 EUR 💰
Information about tenders
Number of tenders received: 1
Complementary information
Review body
Name: High Court
Postal town: Dublin 7
Internet address: www.courts.ie 🌏
Source: OJS 2022/S 076-208562 (2022-04-14)
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